Belro Avis 

My order was never delivered. On May 17, 2026, an email notified me that my order was shipped. I waited. May 21, an email from Belro stated the order was billed under marenonline. I then started receiving texts from a SpeedX driver (818) 943-1552, saying he had an undeliverable address. We texted back and forth. His last text said he would deliver it on another day. It never arrived.

Yeah, you guys aren't doing to good. I think you stole my money. OK,UPDATE! I WENT THROUGH GOOGLE
INSTEAD OF THE APP AND FOUND MY TRACKING NUMBER THROUGH MY EMAIL AND LOCATED MY PACKAGE! IT'S ON THE WAY. HAVE A LITTLE FAITH PEOPLE! BUT IF SOMETHING GOES WRONG I'LL TELL YA! Ronny Lee.

This is a scam 100% operating under various names Belro, jomhome and many more. When you try to complete the transaction a red warning comes up saying your bank info is not valid..when you try another credit card the same thing happens. Their phone # is also a scam. As you are on hold with their phone # notifications are emailed to you that your 3 transactions went through but will not be billed by the Belro name. Since I only wanted to order 1 item
..I called my credit card banks. Both of them told me they tried to bill me 8 times, yes eight each under different names. Luckily for me both cards used Capital One and they had blocked all the attempted charges as they recognize these companies as scammy before I called.

Belro is a scam - they do NOT have your order here the next day and the orders come out of China, to be specific. I called twice to "check on my order" and was hung up on twice when I simply asked about the status of my order. They are a fraudulent company that is a scam, based upon my experience - still trying to get a refund for the junk they sell. DO NOT - AT ANY COST - order from them - they do NOT stand behind what they sell and will NOT respond to legitimate complaints about their products. I am reporting them to the Federal Trade Commission and the FBI, as they are - yet another - scam of a business with fake customer reviews and who advertises their company as a U.S. based shipping company - they are none of those things.

I ordered a travel child car seat from them. It was advertised as next day delivery. Without my selection, the order included and billed a $10 expedited shipping fee. The item took 2 weeks to arrive. The item has no labels, instructions, or specifications. It does not provide any safety information.
They did offer a partial refund upon contacting their customer service. I would recommend staying away.

No shipping info provided, showed up one night in flimsy bag, no box. And it's the cheapest piece of **** I've ever received. Barely moves stifle, barks constantly. So cheap i thre it away, didn't bother with returning-I'm sure that would have been a nightmare. DON'T PURCHASE IT!!!

I purchased a lamp feom Belro which I thought would be of good quality. All is made of cheap plastic. The lamp is rechargeable. Very cheaply made. They promote it for $19. Plus shipping $10 and then $10 insurance. Basically the total is $40. I rejected the Insurance. Seems they sent a defective one on purpose after rejecting the insurance. Made in China. I shouldn't be surprised.

Total scam. Inaccurate tracking number, doesn’t respond to emails, product never arrived.

I will never order from this company again and I will warn all my friends and family. They lie to and say next day delivery and it’s 10 days or more. They say they in California and the items come from China. The shoes zi ordered which is supposed to be leather smells of a loud chemical odor, I would return them but I don’t trust that I would get my refund.

The phone holder matched the photos and most of the description, but one key feature was misleading. The listing states that it is made of silicone gel material and requires no adhesive or glue, implying that it will stay in place on its own. However, there is no silicone gel base to hold the phone holder securely to the dashboard.
Instead, the package included a couple of double-sided adhesive squares. I am not willing to stick adhesive to my dashboard and risk residue or damage if I decide to remove or replace the holder later. If the product truly requires adhesive to stay in place, that should be clearly stated in the description. Unfortunately, it did not work as advertised for my needs.

I was originally going to give them a glowing review. Ordered an umbrella said it would come in 2 to 3 days. Received an alert from my bank asking me. Was this a fraudulent charge? I said no of course because I was trying to order something. Googled the company started seeing some reviews about scamming and a bunch more negativity. So I was thinking I had got scammed. Ended up taking about a week. Said it was shipping in the US. Ended up coming from China. Received a similar item that I ordered but wasn't the one that was pictured. Was feeling relieved and a bit happy that I didn't get scammed. I actually received something after reading the reviews. It's been about 2 weeks since I received my order and 2 days ago they tried to charge my card with other charges that I didn't authorize or know anything about.

This company claims to be from North Carolina there from China there deliveries say quick this is also not true been waiting on a product for 20 days when I try and track it says no package found. Don't waste your time or money this place is a scam.

Crooked. Hacked my credit card and signed up for crap. Had to cancel my credit card. SPAM!! Look out

I would give ZERO stars if possible. I ordered an item which stated it had free shipping, but my $19.97 item somehow came out to $29.96. I never saw an Order Confirmation page that broke down the cost, nor did I receive an Order Confirmation email. In addition, I clicked "NO" to an additional $9.95 charge for I-don't-know-what, but was immediately contacted by the Amex Fraud department, which said $9.95 had been charged to my card (in ADDITION to the $29.96). When I called the Customer Service #, a very unprofessional-sounding man answered, said my line was bad, and then disconnected. I called again, he answered, said the same thing, and hung up on me. Now I will be monitoring my Amex for any fraudulent charges from this company!!!

I called the day I placed the order to have the order canceled. I was advised it was now canceled. Today I received a text telling me it had been shipped. I have no trust in this "company".

La peor. Compre dos sandalia diferente tamaño una 8 1/2 y la otra 9. Exactamente el mismo tamaño. Llamo y luego desperar media hr me dijeron que iba a esperar unos minutos para recibir un correo al no recib el correo. Al otro días vuelvo a llamar, después de esperar por que estaba buscando el número de cuenta me colgaron. El mismo día me cargaron la tarjeta por 9.95 por un seguro que ni se de lo que es. Considero que el servicio y la calidad es una pésima. Cuidado si compran en el website por que puedes tener mala consecuencia.

I ordered a small laser device for treating nail fungus. It was a few dollars cheaper than the Amazon item. While I was trying to check out, there was an additional line item for extended service at the cost of $9.99. I clicked on the option to NOT accept that charge. After I checked out completely, I looked at my bank account to make sure there were no extra charges, but they DID charge me the extra $9.99! I called and had the charge reversed.

I received the device and it was defective. I emailed Belro to have them send me a replacement. They made me take a video of the device to demonstrate the malfunction. I sent the video and was told a replacement would be on the way shortly. I received an email with a tracking number. I tracked the number and it only said the airbill was created but not yet picked up by the carrier. After a couple of days this status didn't change, so I contacted the customer service person, Micah, again. He assured me a new device was on the way.

The next day, I received an email from someone else in the company saying they need my order number and my email to complete the shipment. Obviously, they HAD my email. I told them to talk to Micah. I received an email from Micah saying everything was ok.

Today, I checked my bank account, and saw a company called torinshop billed me for $39.99!!! I looked up Torin Shop and called them. Turns out they are just a call center for Belro! I explained the erroneous charge and they were immediately able to verify it by my phone number. The scary part is that this other company already had my credit card number! They promised to reverse the charge immediately. They guy was rude so I didn't trust him. I called the number I had for Belro 850-403-3534, and they were able to verify the charge and promised to reverse it. I told them if they didn't do so immediately, I would be calling the police.

UPDATE 06/10/26
I did receive a replacement device that ALSO is defective! The $39.99 charge has not been refunded. I contacted Belro several more times through email and phone. One representative told me the refund was processed on 06/03/26, and I should check with my bank. I checked online and called my bank- there was no refund and nothing pending. I cancelled my bank card and filed a form through my bank to request having the charge reversed. A couple of days later, I called the bank again and they said they are investigating the charges. Now that both devices are defective, I need to get the full amount of the original purchase, as well as the fraudulent "membership" reversed. I wish I had looked this company up before buying from them. This whole ordeal is causing me major anxiety.

I have tried to return an item for over six weeks. When I called ( again ) this morning I was told but “ customer service” that he couldn’t hear me and hung up on me, when I called back, I was told that I would receive an email. I told him that had already happened and he interrupted me and said “ anything else”
Rude rude rude. I have no expectations that this will be resolved and am contacting credit card company.

Absolute garbage experience from start to finish.
Cheap, trash-quality product that looks nothing like what was advertised. Completely not worth the price.
They overcharged me compared to the listed price, which already feels dishonest.
Customer support is a mess. It took 6–8 emails just to get a basic reply. Returning the item is deliberately made difficult—you have to pay for return shipping, which is buried and not clearly explained before you buy.
After buying from them, I also had an unauthorized transaction appear on my account. That raises serious concerns about how they handle payment data and security.

Would not trust this seller at all. Avoid.

After purchasing a birthday gift for my granddaughter, I was then told that because of Trump's tariffs, shipping would be delayed by at least a week. I immediately tried to cancel the order- only to find out that they had charged my card an additional $10 for something I didn't agree to. I cannot speak with anyone to cancel the transaction. These are SCAMMERS!!! DO NOT EVER EVER BUY FROM THEM!!!