Be Roma Avis 

127
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Where do I start... not only the transaction was as smooth as I could wish for, but then it gets better every time. Jess from their customer service was flawless, always replying to my countless quest... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing quality! I ordered a Dior and a Hermes bag from them and was skeptical at first as it was taking a while, but I received the bags today and I must say that the quality is superb! Super gratefu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is my third purchased for Beroma and I'll never ever shop anywhere else again. I tried 2 other websites before, and on both occasions had poor experiences. Beroma delivers the good and then some.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love my bag so much is hard to put it into words. Jess was awesome, always friendly and helpful, despite my silly questions, which put me at ease. Received in 6 days from ordering with full packagin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de sacs à main
  2. Boutique d'accessoires de mode

Écrit par l'entreprise

We founded Be Roma because we care about fashion shoppers and felt that they were being underestimated by the global players in the luxury industry. We work to deliver extraordinary products of Italian quality that elevate your wardrobe without breaking the bank. Be Roma offers worldwide shipping to more than 150 countries, including express delivery to the US. Our mission is to provide full buyer protection on all purchases with free shipping, easy returns, safe payment methods, and encryption technology for customer data.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

127 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(127)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Scam

Scam, scam, scam!

Buyers Beware!

Bags are of the worst quality, then when you claim you want a refund. They will give you a fake address so bag is unable to be returned, and then claim they have not recieved the bag so refund cannot be given.

My last reveiw has also been

15 décembre 2024
Avis spontané
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Réponse de Be Roma

Hi Sally,

We're so disappointed to hear that your shopping experience with Be Roma this time hasn't been as seamless as we aim to provide.

We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.

Noté 5 sur 5 étoiles

Amazing quality and customer service

Amazing quality! I ordered a Dior and a Hermes bag from them and was skeptical at first as it was taking a while, but I received the bags today and I must say that the quality is superb! Super grateful to Jessica and Paul for their communication and customer service! Company makes sure each bag is thoroughly inspected beforehand and videos are sent to you before shipping. Very happy with my purchase and will be ordering again. Thank you!

1 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Daniya,

Thank you so much for taking the time to share your exceptional feedback.

We’ll pass your kind words onto Jessica and Paul.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

So happy I found this store

Found my new gorgeous bag, I had looked everywhere! The quality is superior to bags I received from other sellers. I am so excited to finally have found a reliable store. Thank you!

26 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Cecilia,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

5 STARS!

It's always a pleasure purchasing here. They have such amazing quality and the customer service is always great!

24 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Elina,

Thank you so much for taking the time to share your exceptional feedback.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Be roma always my No. 1 choice

I recommend Be roma to other people. To date I have received top quality with first class customer care.

24 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Gibetta,

Thank you so much for taking the time to share your exceptional feedback.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

For me Beroma is the best ever!

Always received beautiful bags with the best costumer service in the industry. Love it!

23 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Diane,

Thank you so much for taking the time to share your exceptional feedback.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Phenomenal experience

Purchasing was very easy. The shipping was fast I receive my package within five days. I was looked after by the amazing Lauren, who is really caring and friendly.

22 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Phoebe,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Excellent products

I am impressed with the high quality of my bag. I have only good things to say about it. Thank you for a great shopping experience, and I am already looking for my next bag.

19 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Erembourg,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Love them!

All of my experiences with Be Roma have been amazing. Superb quality and wonderful team.

19 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Prudenzio,

Thank you so much for taking the time to share your exceptional feedback.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Fantastic seller

Fantastic seller, user friendly site, my mom had chosen the exact purse she wanted so was ease to order. Packed very professionally, arrived ahead of time, and quality is off the charts.

16 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Ulrich,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

I love my bag

Great experience my items are perfect, I am extremely happy. Thank you so much.

15 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Alfine,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Perfect!

Perfect every time. I have ordered 3 times now, and despite all delivery issues I read online, I have not had an issue yet when buying from this site.

10 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Lawrence,

Thank you so much for taking the time to share your exceptional feedback.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Be Roma is the bomb!

I love my bag so much is hard to put it into words. Jess was awesome, always friendly and helpful, despite my silly questions, which put me at ease. Received in 6 days from ordering with full packaging included. I so much recommend Be Roma to everyone!!!

13 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Derek,

Thank you so much for taking the time to share your exceptional feedback.

We’ll pass your kind words onto Jess.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Love the quality...

Love the quality of my two bags. A+ service also, hard to match on all fronts.

12 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Innocenzo,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Seamless exchange

Had to exchange my bag, but unlike with other sellers, I only had to send it to California. My new bag arrived one week later and is beyond amazing. GO BEROMA!

12 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Khloe,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Exceptional from start to finish

Not sure what to write that hasn’t been already written about this company. Exceptional all the way through. Very happy!

12 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Nicole,

Thank you so much for taking the time to share your exceptional feedback.

We look forward to serving you again in the near future.

Noté 5 sur 5 étoiles

Since I found Be Roma

Since I found Be Roma I have ordered 7 items, and have super pleased with every item.

12 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Judy,

Thank you so much for taking the time to share your exceptional feedback.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

Noté 1 sur 5 étoiles

Worst customer service experience ever

Please do yourself a favour and avoid this website at all costs. Customer service is good until your payment is taken. They send final product images for you to review, but ship the item regardless. I was unsatisfied with the final product images, but couldn’t do anything about it since it had already been shipped. When requesting a refund for not being satisfied with the product, I was denied on multiple occasions and ignored for days at a time by chat, message and email. For a company that guarantees 100% customer satisfaction and a 100% risk free, no questions asked shopping experience, let me just say that it has been the farthest thing from that.

EDIT: Thanks for your reply. If you aim for a seamless shopping experience, provide me with the refund I have requested on multiple occasions for a product I didn’t approve of shipping. And it’s quite funny that you ask to send you an email for an unresolved issue because that’s what I’ve been doing for the past week and all my emails and messages are being ignored and my Live Chats are getting ended with no reply.

11 juillet 2024
Avis spontané
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Réponse de Be Roma

Hi Miranda,

We're so disappointed to hear that your shopping experience with Be Roma this time hasn't been as seamless as we aim to provide.

We appreciate you taking the time to share your feedback and we'll be using your comments to improve our service.

If you have additional feedback or need help with an unresolved issue, please send an email with the subject “Trustpilot Review" to help@beroma.is

Noté 5 sur 5 étoiles

Customer for life

Every purchase as great as the first one. I love Be Roma. Jess is the most amazing customer service representative I have encountered in my entire life.

10 juillet 2024
Avis spontané
Logo de Be Roma

Réponse de Be Roma

Hi Lisa,

Thank you so much for taking the time to share your exceptional feedback.

We’ll pass your kind words onto Jess.

We sincerely appreciate your repeat business.

We look forward to serving you again in the near future.

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