Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Voir plus
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Lisez les avis des autres
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Voir plus
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Voir plus
L'entreprise a répondu
Good service although not without its flaws. Some bikes are broken, sometimes you might get overcharged due to system issues but the customer service is great, always got my refunds instantly with no... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Coordonnées de contact
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Royaume-Uni
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
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Absolutely piss poor
Absolutely piss poor, you can spend 15 minutes unsuccessfully trying to get one to unlock with no joy, then when one finally does decide to unlock it is completely unrideable due to the terrible upkeep.
Trust me just get a bus or an uber
10 février 2026
Avis spontané
Réponse de Beryl
Good afternoon,
Thank you for your feedback. We genuinely appreciate all feedback, whether positive or negative, as it helps us continuously develop and improve our service. Please accept our sincere apologies for the inconvenience this has caused.
We take maintenance and safety very seriously, and I want to assure you that the bikes will be thoroughly inspected to identify and resolve any faults. Your comments are invaluable in helping us improve reliability and overall user experience. I will also ensure your feedback is shared with our operations team.
Please contact our support team at support@beryl.cc so we can investigate this further and arrange a refund for any incorrect charges.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
They're either cluttering up the city…
They're either cluttering up the city with endless bays full of bikes that refuse to unlock and charge you anyway or the bays actually useful from commuting outside of the centre are never stocked so totally pointless.
I've had brakes fail on an e bike, flat tires, jammed chains and more. They're not maintained or kept charged.
Dangerous, pointless, expensive waste of space on the city. Sick of children bombing around on scooters
9 février 2026
Avis spontané
Réponse de Beryl
Good Afternoon Ani,
I would like to express my gratitude for your valuable feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
We actively monitor and maintain our fleet. We make vehicles unavailable for hire when they need servicing or inspection due to customer and staff reports. This also applies to vehicles that are out of battery. If a vehicle is not visible in the app, it means it is unavailable for hire. Please check the app for all available vehicles. When you click on a Bay in the app, you will be able to see the vehicle number.
Your concerns about bike maintenance, charging, and bay availability have been shared with our operations team to help improve the service. We really appreciate riders reporting any issues so we can act quickly.
Beryl takes misuse of our vehicles very seriously. All our Beryl bikes and Beryl e-scooters are equipped with GPS technology that allows us to track journeys. In order to identify users misusing vehicles, we kindly ask you to report the incident via our Beryl E-Scooter Misuse Form. We can then track the scooters in our system and contact the users. Once the report is complete, we will only contact you if more information is required.
If you are concerned about the illegal use of an e-scooter, we also suggest reporting the incident to your local police force. Calling 101 or using online reporting tools are available if it is not an emergency.
We are committed to providing a safe and convenient way for people to get around the city, and we take feedback like yours seriously to make our service better. If you would like to provide further details or report specific issues, please contact our support team directly at support@beryl.cc so we can investigate further.
We’ll strive to do better.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Sherry was great
Sherry was great! Best customer service for beryl since the best ever at pride this year. When they’re good, they’re great.
6 février 2026
Avis spontané
Smooth an easy no fuss couldn’t be more…
Smooth an easy no fuss couldn’t be more helpful great team very professional from start to finish
21 janvier 2026
Avis spontané
Norwich - poor vehicle maintenance
Use beryl in Norwich. Used to be decent, but gone down hill. E bikes and scooters are in terrible condition. I've had multiple break down mid journey or refuse to start when the app says they are working. Don't have these issues when using lime in London. Customer service is good which is why this review is a 2 stars and not 1. Avoid if you a looking for a reliable form of transport.
23 janvier 2026
Avis spontané
Réponse de Beryl
Good Morning Joel,
I would like to express my gratitude for your valuable feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
We aim to offer reliable and enjoyable rides, and it is clear that we have not met your expectations recently.
Your feedback has been shared with our Senior Leadership Team. We’re continuing to invest in servicing and monitoring to improve reliability across the network.
We do appreciate you acknowledging the support you received from our customer service team, and we’re glad that aspect of your experience was positive.
If you’d like us to look into any of the issues you experienced in more detail, please feel free to contact us at support@beryl.cc
with the journey details.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Me and my bike were separated and I…
Me and my bike were separated and I forgot to lock it so then another person ended up riding my bike and I was charged 20 pounds and when I asked for my account to be deleted or for a refund I was refused and one of your employees who goes by the name ana was sarcastic and quite rude to me.
17 janvier 2026
Avis spontané
Réponse de Beryl
Good Afternoon Viktor,
The charge applied relates to the vehicle being left outside of an active bay, which carries a £5 out-of-bay fee in line with our Terms of Service. The remaining amount charged reflects the time the bike was hired and ridden.
To clarify the timeline, your interaction with Ana was the second time you contacted us regarding the outstanding balance. During your first contact, you advised that you believed you had been overcharged for the journey. Following a review, we refunded 7 minutes from the journey cost. You thanked my colleague for the support provided that day, and at that time, you did not mention that another person had taken the bike.
During your second contact, you requested that your account be deleted as you stated you were moving away from England. You were correctly advised that an account cannot be deleted while there is an outstanding balance. Once the balance is settled, you can delete your account directly in the app by going to Settings and selecting Delete Account at the bottom of the menu.
We take feedback about staff conduct seriously and have reviewed the interaction in question. Ana acted appropriately, clearly explained our Terms of Service, and provided a detailed breakdown of the charges applied. We do not accept abusive or inappropriate language towards our staff, who are required to apply our terms fairly and consistently.
Kind Regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Compared with the ebikes that i used in…
Compared with the ebikes that i used in London, those in Plymouth are very bad. The ebikes are not working properly, rusted chains, brakes that remain loked, craked seats. Some bike do not unlock, some bikes will have faulty motors that will stop working all of asudden. Very disapointed, is cheaper and easier to take a uber.
19 décembre 2025
Avis spontané
Réponse de Beryl
Good Morning George,
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides, and it is clear that we did not meet your expectations this time.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Service & Operations Manager
Beryl
Beryl Bikes are much better than catching a bus!
So great to be abke to walk to pick up a Beryl Bike and cycle around Stevenage. So much better than waiting and getting on a bus.
16 décembre 2025
Avis spontané
Sherry was really helpful and…
Sherry was really helpful and supportive, she took time and understanding to resolve my situation and bring the best outcome. Amazing customer support
16 décembre 2025
Avis spontané
Sherry was fantastic and really helped…
Sherry was fantastic and really helped me out!!
14 décembre 2025
Avis spontané
The bikes locking mechanism is so bad…
The bikes locking mechanism is so bad it doesn’t work, they are aware of this issue. They then charge you £10 unlocked vehicle fee. Scam.
8 décembre 2025
Avis spontané
Réponse de Beryl
Good Afternoon
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides.
As you are unable to provide evidence, your ride has ended with the £10 Unlocked Vehicle Fee.
As per sections 13.6 and 13.9 of our Terms of Service, this is our standard procedure, and we must request documentation to support any refund claim.
To ensure your concern is thoroughly investigated, we have requested our dedicated on-street team to inspect the lock and confirm the fault you reported as a priority. Please allow up to 48 hours for this inspection to be completed.
Once we have received the report, a refund will be issued if a fault is identified. We appreciate your patience and understanding while we work through this.
Thank you for your patience and understanding in this matter.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Nice use case
Nice use case. I took a train up to Norwich for the football and was able to get from one side of the city to the other pretty quickly. In fact I was able to meet up with my mates and have a quick pint long before the game even started. Reasonable price too. Around as much as a bus ticket but with much more freedom.
6 décembre 2025
Avis spontané
Patricia was incredibly helpful and…
Patricia was incredibly helpful and quick to respond. Absolutely made my day!
8 décembre 2025
Avis spontané
Awesome Beryl!!!
Quick, very helpful, sorted my issue as quick as a Ferrari! So glad to have beryl in Norwich!
30 novembre 2025
Avis spontané
Evan on the customer service team is brilliant
Had a few bikes that wouldn’t unlock. Messaged the team and they got one unlocked and dealt with another query for me really well
26 novembre 2025
Avis spontané
A service going downhill in Leeds
I’ll start this review by saying the service used to be great, good availability, with no issues, however over the past few months there has been a dramatic drop in service. I’d also like to caveat that the customer service team are fantastic and always quickly respond and refund you where there’s an issue (they must also be fed up of me messaging in 3+ times a week).
Now for the issues:
Availability has become really poor in Leeds. In the Holbeck area I’m currently lucky if there’s 1 or 2 bikes within walking distance and then it’s a lottery to see if the bike has enough charge on it.
The bikes may say that they have 20 mins plus on there, however they frequently run out mid journey leading you to lug a heavy bike uphill for parts of your journey.
There are also frequent unlocking issues, you’ll think you’ve hit the jackpot after seeing a bike available in the area and then you’ll be hit with an unlock error and have to walk.
The app is also extremely slow and laggy, probably adding a minute on to each journey as you battle for it to unlock as you get to the bike.
To rectify these issues, the following needs to be looked at:
More bikes as well as distributing the bikes more evenly across Leeds. Some stops always have 5+ with other areas being lucky to have 1.
Fix the unlocking and electric cutting out issues.
Updates to the app to make it more responsive and stop adding on minutes to the Journey.
24 novembre 2025
Avis spontané
Réponse de Beryl
Good Afternoon Cavan,
I would like to express my gratitude for your valuable feedback. We greatly appreciate all feedback, whether positive or negative, as it allows us to continuously develop and improve our business.
Firstly, we truly appreciate your acknowledgement of our Customer Support Team. Your kind words mean a lot to us, and we’re glad the team has been able to support you when issues arise.
We’re very sorry to hear about the decline in your experience over recent months, particularly around availability and bike performance. This is not the standard we aim to provide, and we understand how frustrating these recurring issues must be.
We will look into the issues you raised around bike availability, battery performance, unlocking errors, and app responsiveness. Our Operations Team will review fleet distribution across Leeds and investigate any bikes with unexpected battery or performance issues. We will also address unlocking problems and continue improving the app to make rides smoother and quicker to end.
Thank you again for your constructive feedback. We are committed to improving your experience in Leeds and hope we can restore your confidence in the service.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Absolute scam
Absolute scam - they literally make it so difficult to end the ride. I locked my bike into the bracket - app then said it couldn’t end the ride and it was an error. All of a sudden I’m being charged a call out fee to inspect the vehicle. Disgrace of a company and the bikes are terrible. Do not use this app.
23 novembre 2025
Avis spontané
Réponse de Beryl
Good Afternoon,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
As per our Terms of Service, in the event that you encounter an issue preventing you from locking the vehicle, you must provide a clear video recording demonstrating the locking issue. This allows our team to verify the problem and ensure you are not unfairly charged.
Please see Section 13.6 of our Terms of Service for full details: https://beryl.cc/terms
We never want a user to feel frustrated, and we certainly have no intention of making the process difficult. We do not charge any call-out fee; the fee applied would have been a fine for leaving a bike unlocked. If you believe this has been applied in error, or you have the required video, please contact our Customer Support Team via email at support@beryl.cc
We’d really like the opportunity to resolve this and restore your confidence in our service.
Kind regards,
Scott Campbell
Customer Service and Operations Manager
Beryl
Best consumer service ever.
I emailed to ask for a refund on two scooters that did not work. I got a response in the same minute of sending the email, a full refund and ten free minutes of rides as a kind gesture. I have never been so pleased with customer service in my life. So a big thank you to Sherry from Beryl!
23 novembre 2025
Avis spontané
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