Beryl Avis 

First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return until way after you have parked your bike. It is not obvious at all. Seat was difficult to adjust. Bell was rusty and not working. My advise get your exercise by walking to the bus stop. The Brighton and Hove buses are mainly electric.

Hired a Beryl pedal bike in Brighton, had a fabulous ride out one way to Shoreham and back to the Marina, 95% on cycle paths/lanes. Easy to use and a great price. Had a problem locking the bike at end but resolved with quick, clear support from Lizzie (human) on the chat

Had an issue with a bike and Lizzie was very quick to resolve it. Amazing stuff!

Customer service is always really helpful and resolve any issues quickly and politely!

Great choice of bikes to speed up my journey to work . I thought I had incurred a charge of £30 for not locking it properly but the customer service was excellent with Lizzie being sympathetic and refunding me ! Really appreciated

Very fast replies when the scooter wouldnt end its ride

Customer service very fast and kind. Thank you!

They are quick to assist

Great customer service

Unfortunately unlocked a faulty bike but it did not let me end the ride. I had to walk all the way to the bay with the bike.
But the customer care service officer Lizzie was really helpful, refunded the minutes immediately. 🙌

I got charged to use a e scooter that didn’t work.
I then had to waste my precious time, making phone calls and sending messages to get a refund. A refund was eventually given, but no Free minutes for a future ride or any other compensation given, for my time being wasted, having to chase up for a refund.

Mid-journey, while I was cycling in live traffic, the bike’s wheels suddenly locked. When I reported this, support brushed it off and told me the bike had been flagged as stolen, despite the fact that my ride had started normally and I had already been cycling for more than 10 minutes.

This was a serious safety issue and could easily have caused an accident.

I’ve now emailed three times trying to get a proper response, but I’ve had nothing back. The phone number provided also doesn’t work.

Really poor handling of what should have been treated as a genuine safety complaint.

UPDATE

As of 26 August, you’ve now forwarded Beryl the original emails and the relevant chat logs, and you’ve still received no response or even an acknowledgement.

Sherry was helpful and kind

Great customer support from Lizzie when my bike lock was broken - she got back to me within minutes ☺️

Staff is the best

I was given poor advice by my AI and bought 200 minutes, only to realise my home is outside the zone. I raised with the staff and they issued a refund immediately. Very good!

Really responsive customer service team who fixed my problem promptly

Immediate customer service and support. Remedied the issue without hesitation; quickly and efficiently.
Thank you Sherry :)
Beryl customer service team- fabulous

The online team was really quick to help me lock a bike. I've also reporting it being faulty and it was support easy. Very pleased with their support. Thanks to Lizzie from the team at Beryl.

The customer service support team are incredible and are doing a great job trying to manage frequent mechanical failures. These bikes offer quick, cheap, and pollution-free transport around the city... When they work. Sadly more and more time is being sunk into dealing with bikes that won't unlock. If you're lucky, the system registers this and you try to find one that does unlock after several disheartening attempts (or giving up). If you're unlucky, the system will think the unlock is success and you'll be stuck 'riding' a locked bike with no way to resolve it without a customer service staff member getting involved.