Bespoke Law Services Avis 

Shockingly Unprofessional Service — Constant Mistakes, No Communication, No Accountability.

Our experience with Bespoke Law Services has been nothing short of appalling. We chose them because of good reviews, but what we actually received was the most unprofessional, disorganised, and stressful service we’ve ever encountered.

The level of basic incompetence has been staggering. Our onboarding was delayed by two weeks due to spelling errors and administrative mistakes made by their own team. These errors kept appearing on key legal documents — including the contract and mortgage deed. At one point, we were even told that a wrongly-spelled name had been “copied and pasted from the passport,” yet when we checked the passport ourselves, the spelling was completely correct. In other words, the mistake was theirs, but the blame was pushed elsewhere. This is not just careless; it shows a concerning lack of accuracy and professionalism.

Communication was almost non-existent. Emails were ignored, calls went unanswered, and even our estate agent told us she couldn’t get a single reply from them. We ended up acting as intermediaries between professionals — a role we should never have been forced into.

As first-time buyers, we expected guidance. We received none. Basic advice, such as requesting LISA funds early, was never given, which caused completely avoidable last-minute delays. Worse still, they submitted bank details to Moneybox that didn’t match their own letterhead, delaying the release of our funds due to their own negligence.

We were repeatedly given assurances that later proved untrue. We were told our file would be reviewed ahead of exchange and that staff absences wouldn’t cause delays. Yet when the LISA funds finally arrived, exchange still didn’t happen because the file hadn’t even been reviewed. More contradictions, more excuses.
At every stage, the team avoided taking responsibility. Mistakes were deflected or downplayed, even when evidence clearly showed they originated within the firm. This complete lack of accountability has been incredibly frustrating and has destroyed any trust we had in their service.

All of this has put our time-sensitive purchase at risk and caused enormous stress. Every major issue we encountered was caused directly by their repeated errors, lack of communication, and failure to manage even the basics of conveyancing.
We strongly advise anyone — especially first-time buyers — to avoid Bespoke Law Services. Our experience has been unacceptably poor at every level.

Fantastic Solicitors - you will not be disappointed! I have used online solicitors for my last three house sales but Bespoke Law have been the best by a mile. I researched them first and then spoke with Kai who gave me a lot of useful information including their fees and other costs I might expect to pay. I was then assigned Sophie Whitby as my Conveyancing Solicitor with Rebecca Wilson her very capable assistant. Sophie was just excellent from the word go. She was fast, efficient, pro-active & diligent but she also listened and reassured when necessary. Which was often! We had a horrid time with two challenging buyers falling through before finding out last buyer and a difficult solicitor on our purchase but Sophie dealt with it all brilliantly. Her assistant Rebecca was also really excellent. I was throughly pleased with the service I received, nothing was too much trouble for them, I could always get through to the firm on the telephone and Sophie would be around to talk to when she was free. If you need a good, thorough conveyancing solicitors who really know their stuff, use Bespoke Law. I can absolutely recommend them.

They took my money quickly, but when issues arose due to their own mistakes, I was left to deal with the consequences at significant personal cost. Rectifying their errors has cost me time, stress, and money.

Two members of staff who have since left the company assured me that a refund would be issued. That never happened. Since then, I have had to chase repeatedly with no meaningful resolution.

If you value your time and your money, I strongly recommend finding another solicitor. If you are prepared for frustration and ongoing hassle, then proceed at your own risk.

Joe Hadden and Samantha Wadmore at Bespoke Law Services have been fantastic for us in our recent Sale and purchase of our respective properties. They earlier helped us last year for our son's first house purchase. Hence we preferred to have them again. Their clear communication, direction and quick response is something admiring and kept us at ease and peace!! We will certainly use them again and would highly recommend!

We had a great experience with Lois and Claudia at Bespoke Law Services. They were very professional, proactive, and their attention to detail was fantastic.

Communication was excellent. They set out exactly what we needed to do and when by, answered our specific queries, and were available to speak to on the phone.

Our solicitor (Sophie Whitby) was fantastic throughout our first home purchase. She was incredibly efficient, proactive, and always one step ahead, which made the whole process feel much less overwhelming. Communication was clear and timely, and we always felt fully informed and supported. We’re really grateful for her work and wouldn’t hesitate to recommend them to anyone buying a home. We would have been lost without her!

We are incredibly grateful to Lois and her assistant Claudia for their exceptional support throughout the sale of our home and the purchase of our new one. They were truly amazing from start to finish.

Their communication was outstanding—clear, timely, and reassuring at every stage. Any questions we had were answered promptly, and they were always proactive in keeping us updated. Their responsiveness made the entire process feel smooth and stress-free, which is something we’ll always appreciate.

Lois’s expertise and calm guidance, combined with Claudia’s efficiency and attention to detail, made them an exceptional team. We honestly could not recommend them enough. If you’re looking for solicitors who are professional, reliable, and genuinely brilliant at what they do, Lois and Claudia are the perfect choice.

Thank you both so much for everything!.

the Girls were excellent and the transaction was completed really quickly.I will use yourselves again for my next purchase.
only downside is my bill went up from original quotation and was only lowered back to original quotation once i raised the question, however otherwise i am really satisfied,
i did pay what i was quoted.

BLS handled the conveyancing for my first-time home purchase excellently. They were attentive, clear, and communicative throughout the process, which gave me great comfort that I was in safe hands. They ensured that everything was delivered smoothly and that the whole process from instruction to completion happened as efficiently as possible in 3 months. Thanks again to Miles and Charlie for their hard work and efforts - I would definitely recommend their services.

Have now used Bespoke Law for a sale and a purchase. Have dealt with Lois, Claudia and Natalia. They always go above and beyond and put 110% into everything. Communication is spot on and on the recent purchase they dealt with a difficult/poor solicitor (vendors) effectively and got us over the line just in time. Couldn't ask for anymore. THANK YOU

We had a great experience with Joe and Sarah as our solicitors on the sale of our house. Everything was easy and smooth sailing, with prompt communication. Would use them again and highly recommend.

I used Laura Guy at Bespoke Law Services for my first house purchase and couldn't be happier with their service. They were reasonably priced, quick to respond, kept me updated throughout the whole process, and incredibly efficient. I'd highly recommend Laura and team for anyone looking for a smooth and stress-free conveyancing experience.

Bespoke Law Services handled the sale of my father's property. There was a planned delay my side and the team kindly backed off while I dealt with issues, never putting me under pressure.
When the time came to accelerate the sale, they were responsive, highly professional and efficient. Which meant the exchange and completion process worked smoothly and quickly towards a successful outcome.

I have just sold my flat and used Bespoke for the conveyancing. Having used them before I knew I would get great service, and I did. Joe and his colleague Samantha kept in touch with me throughout, and worked quickly and efficiently to get the paperwork done. Each time I had a query, they gave me clear and precise answers, so I knew I was in good hands..

Graham and Rebecca were absolute godsends throughout the entire process of our first time house purchase. Every question we had, they answered comprehensively and clearly so that we understood how the process was going and what was being done. They also never showed any frustration with us, no matter how minute or pointless our questions were - they are a credit to yourselves and deserve all the praise and gratitude we could possibly offer.

Joe, kept me up to date with regular emails and quick to respond to my many enquiries.

Responsive and efficient

Lillian Fisher was fantastic. Great on the detail. Clear communication and fast turn around time. Amazing for a seasoned solicitor, let alone a Trainee like Lillian. Highly recommend. Many thanks

Brilliant service provided. Always helpful especial thanks to Amanda, Claudia and Graham. We cannot recommend them highly enough.

Miles was super efficient throughout the whole process.
Would highly recommend