I was to believe that all extras were included in the initial membership, not true .it is a basic plan of fasting and charged for anything extra. also charged in American dollar! once again clicked... Voir plus
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Lisez les avis des autres
It's working I was worried about being hungry, but the water maintained me satisfied. I could belive it. To be honest I lost 1lb 7onz ,for the first time I slept early and woke up energeti... Voir plus
I took offer of half price for 3 months then found that every thing you thought would be included if you clicked on them it cost you more. Then you see that your subscription will be renewed in 3 mon... Voir plus
L'entreprise a répondu
Given 1 star as no option for 0 stars. App and mobile website make it impossible to cancel . DO NOT USE BEST.me Also didn’t like that everywhere in the app they are trying to get you to upgrade... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Best.me mobile app provides personalized wellness plans tailored to your unique goals, crafted by our certified nutritionists who consider every aspect of your lifestyle to help you achieve optimal well-being.
Coordonnées de contact
Etats-Unis
- feedback@best.me
- best.me
2,1
Bas
247 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's working without craving
It's working I was worried about being hungry, but the water maintained me satisfied. I could belive it. To be honest I lost 1lb 7onz ,for the first time I slept early and woke up energetic. Love the app love the motivation. Thanks
21 avril 2026
O meu peso na realidade era 89,5 mas…
O meu peso na realidade era 89,5 mas não aceitou a vírgula. Estou contente porque em tão pouco tempo, o peso baixou, pouco mas baixou.
21 avril 2026
Réponse : Best.me
Olá Maria,
Obrigada pelo seu feedback e que bom saber que você já notou progresso com o seu peso!
Gostaríamos de esclarecer que o programa permite inserir valores de peso completos, então você poderá registrar seu peso exato. Se algo não funcionou como esperado, teremos prazer em investigar.
Por favor, entre em contato para que possamos ajudá-la ainda mais.
- Equipe Best.Me
You cannot cancel this subscription.
You cannot cancel this subscription.
It does not appear in subscriptions on my
Phone.
What a scam !!
21 avril 2026
Avis spontané
Réponse : Best.me
Hello Neil,
We’re sorry to hear about your experience, we understand how frustrating this must have felt.
We’d like to clarify that subscriptions may not appear in your phone’s subscription list depending on how they were created, and in such cases they can be managed directly through your account.
Our support team has already provided you with detailed guidance and direct links to complete the cancellation, which are also available in our Help Center.
We can confirm that your subscription has now been cancelled, and everything has been explained to you in detail.
- Best.Me Team
SCAM .. They will keep charging your account
Cancelled the auto renew when I signed up as I only wanted it for a month but yep! They charged me twice as much the following month and won’t cancel it .. had to go to bank and cancel card. SCAM!!! Shame on you!!! Do not use !!
19 avril 2026
Avis spontané
Réponse : Best.me
Hello Paul,
We’re sorry to hear about your experience, we understand how frustrating and concerning this must feel.
We’d like to clarify that subscriptions renew automatically unless cancelled before the next billing cycle, as outlined during signup. Cancellation is always available through your account settings, though we understand it may not always feel easy to locate.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will review your case and assist you further.
- Best.Me Team
What a scam steer clear of this company
21 avril 2026
Avis spontané
Réponse : Best.me
Hello Alison,
We’re sorry to hear that this was your impression, we understand your concern.
We’d like to clarify that our services are only activated after a user selects and confirms a plan, and any additional features are entirely optional. We aim to provide a transparent experience, though we understand it may not always feel that way.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to assist you further.
- Best.Me Team
Réponse : Best.me
Hello,
We’re sorry to hear about your experience, we understand how frustrating this must feel.
We’d like to clarify that subscriptions can only be activated after selecting a plan and confirming the purchase. Cancellation is always available through your account settings, though we understand it may not always feel easy to locate.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to assist you further.
- Best.Me Team
I took offer of half price for 3 months…
I took offer of half price for 3 months then found that every thing you thought would be included if you clicked on them it cost you more. Then you see that your subscription will be renewed in 3 months at full price of nearly 70e I have tried for 3 days to cancel the subscription with no success. I can't find any customer service and the information on how to cancel doesn't work. I am now having to go to my bank and tell them this is a scam because I believe truly is. They capture you and you have no way out.
20 avril 2026
Avis spontané
Réponse : Best.me
Hello Jane,
We’re sorry to hear about your experience, we understand how frustrating this situation must feel.
We’d like to clarify that additional features are optional and presented separately, so they can always be skipped. Subscriptions renew automatically unless cancelled beforehand, as outlined during signup. Cancellation is always available through your account settings, though we understand it may not always feel easy to locate.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to assist you further.
- Best.Me Team
Given 1 star as no option for 0 stars
Given 1 star as no option for 0 stars. App and mobile website make it impossible to cancel . DO NOT USE BEST.me
Also didn’t like that everywhere in the app they are trying to get you to upgrade . Everywhere you click they are asking you to upgrade.
Meals ( too over complicated for me) but ok but you need to upgrade to get nutrition value .
Way too expensive for what you are getting .
19 avril 2026
Avis spontané
Réponse : Best.me
Hello Olivia,
We’re sorry to hear that your experience felt this way, we understand how frustrating it must have been.
We’d like to clarify that cancellation is always available through your account settings, and additional features are entirely optional and can be skipped at any time. We also appreciate your feedback regarding the meal plans and overall value, as this helps us improve.
We can see that you’ve already been in contact with our support team, and that everything has been explained to you in detail.
- Best.Me Team
I was to believe that all extras were…
I was to believe that all extras were included in the initial membership, not true .it is a basic plan of fasting and charged for anything extra. also charged in American dollar! once again clicked off Facebook to quickly.
Once in and joined the fasting there is minimal access ,ie advice ,guidelines, just a timer and menu. disappointed.
have unsubscribed after an hour.would like a refund!
18 avril 2026
Avis spontané
Réponse : Best.me
Hello David,
We’re sorry to hear that your experience didn’t meet your expectations, we understand how this may have felt disappointing.
We’d like to clarify that the core program includes fasting tools and guidance, while additional features are offered separately and are entirely optional. These can always be skipped based on your preferences. Pricing and currency are displayed during checkout before confirming the purchase.
We understand your concerns regarding the content and overall value, and your feedback is important for us to improve.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.Me Team
Scam – unauthorized charges and no respect for EU laws
This is a scam.
I signed up for what was presented as a trial, and they started charging me without clear and transparent consent. They took money from my account without proper authorization and made the cancellation process unnecessarily difficult.
This is not acceptable and does not comply with EU consumer protection laws regarding transparency and subscription practices.
Even after cancelling within the trial period, I had to fight to request a refund. This is misleading and unfair to customers.
Avoid this company.
16 avril 2026
Avis spontané
Réponse : Best.me
Hello Marleen,
We’re sorry to hear about your experience, we understand how concerning this situation must have felt.
We’d like to clarify that all subscriptions, including renewals, are presented during signup and require user confirmation before initial charges are processed. Cancellation is always available, though we understand it may not always feel straightforward.
We can also see that your case has already been reviewed by our support team and that a refund for the recurring charge has been issued. Detailed information regarding your subscription and billing was also provided to you.
- Best.Me Team
Please do NOT waste your time
Please do NOT waste your time, and especially your money, on this app. You get almost nothing for the base fee and everything else is "premium" and expensive. So sad!
17 avril 2026
Avis spontané
Réponse : Best.me
Hello Thomas,
We’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that the core program is accessible on its own, while additional features are optional and can always be skipped depending on your preferences. Your feedback is important and helps us improve both the content and overall experience.
As we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. We’ll be happy to assist you further.
- Best.Me Team
Disgusting company.... total thrives.!!!
Disgusting company. signed up for a 7 day trail. €7. ok no problem. paid by PayPal going through normal checks. then I opened the site..checking out what they offer...clicked few boxes for things I might be I yerested in only to find that each click cost me 19.95.... no PayPal check..no basket before checking out...nothing...just click and money gone.... within 2 minutes my 7 euro was 47... I immediately contacted them and after back and forth they refunded me 9.95... what a horrible sneaky way to get people ..I refuse to even use my trial I'm so disgusted
16 avril 2026
Avis spontané
Réponse : Best.me
Hello Rachel,
We’re sorry to hear about your experience, we understand how frustrating and concerning this situation must feel.
We’d like to clarify that any additional features are optional and presented separately after the initial signup. They require confirmation before being activated and are not intended to be triggered without user action. We understand, however, that this may not have felt clear in your case, and your feedback is important for improving transparency.
Regarding payments, all transactions follow the selected options during the process, but we agree that clarity at each step is essential and will take your comments into account.
Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message.
We want to make sure everything is handled correctly for you and are here to help.
- Best.Me Team
The choices and flexibility
16 avril 2026
Réponse : Best.me
Hello,
Thank you for your feedback, we’re glad to hear you’re enjoying the choices and flexibility of the program.
That’s exactly what we aim to provide, and it’s great to know it’s working well for you. 💚
- Best.Me Team
Very ordinary product
Very ordinary product. You get the very bare minimum and then have to pay for everything else. There are far better products on the market. Glad I only wasted $29 ..
Don’t waste your money.
16 avril 2026
Avis spontané
Réponse : Best.me
Hello Corinne,
Thank you for your feedback, we’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that additional features are optional and can always be skipped, while the core program remains accessible.
We can see that you’ve been in contact with our support team and that everything was explained in detail.
- Best.Me Team
Réponse : Best.me
Hello Kathy,
Thank you for your kind feedback, we’re really glad to hear you find the meal plan motivating and easy to follow.
That’s exactly what we aim to provide, and it’s great to know it’s working well for you. 💚
- Best.Me Team
The agent replied immediately
The agent replied immediately, didn't give me the runaround, just did what was right.
15 avril 2026
Réponse : Best.me
Hello Donna,
Thank you so much for your kind words, we truly appreciate you taking the time to share your experience.
We’re really glad to hear that our support team could assist you quickly and provide a straightforward solution. That’s exactly the level of service we aim to deliver. 💚
- Best.Me Team
Deceiving
I joined for a month only and they started to charge my account the following month, they went from charging me for the 1st month 16 USD to 39 USD. I cancelled my subscription 2 weeks into the subscription. I contacted them the day I got charged the 39 USD. Now they have informed me that they have now cancelled my subscription but they cannot refund me....seriously a bunch of tricksters! NO stars!
15 avril 2026
Avis spontané
Réponse : Best.me
Hello Carla,
We’re sorry to hear about your experience, we understand how frustrating this situation must feel.
We’d like to clarify that subscriptions renew automatically unless cancelled before the next billing cycle, as outlined during signup and in the Terms of Service. Pricing and renewal details are also shown prior to confirmation.
Since we’re unable to identify your account from this review, please contact us at feedback@best.me and mention that you were referred from Trustpilot. Our team will be happy to review your case and assist you further.
- Best.Me Team
I signed up for 7 day free trial
I signed up for 7 day free trial. Then all of a sudden it's asking me to upgrade. There's no price ... I hit next and it charged me $39 that I found out in the confirmation email. Then I looked on how to cancel my subscription. It's not easy. I emailed them and received one back from Nutro. Said I had 3 subscribtiions. 1 for $39. That I knew about. And 2 for $19.99 that I had no idea where they came from. Said he could help me cancel my subscriptions. I asked about a refund because I cancelled very shortly after I signed up for the free trial. He replied... Only half of the most expensive one. So they charged me $80 and giving me $20 back. Said it was for administrative fees. I don't recommend this for anyone. It's very deceiving .
15 avril 2026
Avis spontané
Réponse : Best.me
Hello Jennifer,
Thank you for taking the time to share your experience. We understand how concerning and frustrating this situation must feel.
We’d like to clarify that additional features may be presented during the signup process, but they are completely optional and can be declined. Any subscriptions or add-ons are only activated once they have been selected and confirmed by the user.
We also understand your concerns about the refund. Based on the details provided in your review, we were able to locate your account, and a member of our Customer Experience team will review your case in detail and reach out to you shortly.
- Best.me Team
They keep taking money even after I've…
They keep taking money even after I've cancelled my subscription - its a complete scam
15 avril 2026
Avis spontané
Réponse : Best.me
Hello Lara,
Thank you for sharing your feedback. We’re sorry to hear how frustrating this situation has felt.
We’d like to clarify that once a subscription is fully cancelled, no further charges should occur. If payments continue, it may indicate that the cancellation process was not completed entirely or that there is an active subscription linked to a different account.
We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further.
To move this forward, please contact us directly at feedback@best.me. When reaching out, kindly mention that you were referred from Trustpilot.
We’re here to assist and will be happy to look into this as soon as we have the necessary information.
- Best.me Team
You don't get any real benefit unless…
You don't get any real benefit unless you signup for all the extras. Sorry not for me,
10 avril 2026
Avis spontané
Réponse : Best.me
Hello Laura,
Thank you for sharing your feedback. We’re sorry to hear that the experience didn’t meet your expectations.
We’d like to clarify that the personal nutrition plan is designed to be fully effective on its own in helping users reach their goals. Any additional features or extras offered during signup are entirely optional and are meant to provide extra support, but they are not required to benefit from the program.
We appreciate you giving the program a try and sharing your perspective. It helps us continue improving the experience for everyone.
- Best.me Team
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