BIBO Water Avis 

Having Jason back in the new place was brilliant as we had the Bibo reinstalled.
Great seeing him again as well... The dogs wagged their tails at him.
The Bibo product is fantastic and we look forward to seeing Jason when the unit gets serviced

Awesome!! I ordered the new Bibo Nova on Monday and it arrived on Thursday! How good is that! I live in the Scottish Highlands about 500 miles away so that is impressive service!! This is our third Bibo over the years and I couldn’t be happier with this new version - a vast improvement on the last Bibo Classic we had. It was so easy to set up and is extremely user friendly. Its appearance is super modern in our kitchen and I just love the style! The Customer Service experience was excellent so thank you. ⭐️⭐️⭐️⭐️⭐️

Bibo are a brilliant company .
I phoned on Wednesday afternoon asking if they could supply a spanner to help me remove then refit the filter. It arrived with me less than 24 hours later & at no charge.
Truly five star service.
Thank you

Extremely disappointing experience from start to finish.

I paid over £900 for a water filtration system with installation scheduled for early December. After taking payment, I was told the product was suddenly out of stock and would need to be reordered – which is concerning for a company that claims to manufacture and specialise exclusively in these products.

I was then informed it could take months to deliver. Strangely, the unit arrived just before January, but without any instructions and without installation. Since then, installation appointments have been repeatedly scheduled and cancelled, often without any notice. On more than one occasion, I only discovered the appointment had been cancelled because I chased them myself.

The latest excuse was that the engineer was unavailable due to injury, pushing installation back by another two weeks. While things happen, the lack of communication is unacceptable. I have taken unpaid time off work for appointments that never happened, resulting in financial loss on my side.

Despite their website claiming transparency and reliability, my experience has been the opposite. I now have an expensive machine sitting unused, no clear installation date, and very little confidence that it will ever be installed.

Had I known this in advance, I would not have ordered and would have stayed with my previous provider, who installed promptly and without any issues.

I would not recommend this company based on my experience.

Excellent experience, I love my BIBO classic which I bought 2019 and still going strong. I’m based in Ireland but I’m finding hard to find BIBO classic filter replacement and cleaning solution since they don’t have it stock in Ireland. Can someone suggest how can I purchase from the UK please and thank you.

So after doing a lot of research I purchased a BIBO water machine. This is my second one, the first one didn't even last 48 hours. This machine is so unreliable I now don't even bother putting the screws back on the side cover. The reason why.. So the thermostat keeps popping out and stops the machine from heating the water. No error messages, just will not heat. First time around customer services got me to unscrew the side panel and reset the switch. I have had to do this so many times now I don't even bother putting the screws back in. Tried phoning customer services again - no answer. The machine looks good but would I buy it again, absolutely no way. I paid top money because I wanted quality but it's no better than something you might have purchased from Temu. Also forget the clock, a sun dial would keep better time. I've written this while waiting for it to reheat so I can have a cup of tea. Shame I can't attract photos, the machine looks quality with the side panel permanently off (I'm joking there).

The response to our call was very quick. The engineer they sent was very personable and knew her stuff. She sorted out the problem with a minimum of cost and fuss.

We had a wonderful engineer called Sam come out and fix our BIBO today. He was so courteous and professional from the outset and took such care in working out a few problems with our water machine, which he went on to fix. What an asset to BIBO he is! All fixed with a great sense of humour and a large dose of professionalism.

Ordered the Nova 23/09 and received it 02/10. Installed and straight away it didn’t dispense any hot or cold water (yes I followed the getting started instructions). You’d select hot or cold and you couldn’t even hear it attempt anything. I called bibo customer service and spoke to a (friendly) customer service rep who said an engineer visit would be required. She said she would hand it over to another team to schedule and they’ll be in touch. It’s been over 24 hours now and still nothing. In this time I have tried to unseat/reseat the filter and the machine has sprung to life with water now dispensing but the filter will not come out and so I suspect I will still need an engineer as how will I change the filter when it’s time? It’s like it wedged and this clearly effected the (none) dispense of water at first (and it didn’t pickup that the filter was not seated properly, it thought it was!)

As for the Nova itself. Love the idea of it, touch screen, presets measured in ml etc. It’s also cold/hot enough so far and tastes great. However, having had the classic for a few years prior, the Nova is considerably louder (fan) when cooling and the touch screen is not as responsive as you’d like so you will at times find yourself tapping the screen twice/three times to stop dispensing water which is annoying especially with boiling water. This is countered by the fact that the presets are suitable 99% of the time so no need to stop the dispensing yourself anyway. If it wasn’t for these two nuances then it would be a perfect all round water machine!

Ps what would have been the icing on the cake is if it was WiFi capable so taking over the air updates, water usage tracking, maintenance reminders/information, parental controls and other bits of config (presets etc) all within an app!

I ordered my Bibo Nova on the 14th August and have been waiting ever since for delivery. There’s been no effort from the company to reach out to update me regarding the situation. Sometimes it’s not even about how long it takes for an item to get delivered but rather it speaks volumes on how the company will handle after sales support. For that reason, I have no choice but to leave this review to make everyone else aware of this company.

My experience with BIBO has been largely negative, but this is not the fault of their engineer Tasha.

I ordered their new machine on 4th July with shipping estimated for August, but then they said shipping had been delayed so I cancelled that order.

I then decided to rent their original machine but the first machine was incapable of dispensing water as cold as its advertised 4 degrees celsius.

Their engineer visited and confirmed it was only dispensing water at 10-12 degrees celsius.

I've just had a replacement machine, and it's the same issue - 10-12 degrees celsius which for me isn't cold enough.

If I have to fill a jug up every night to be refridgerated then these machines are pointless for me.

I now have two machines that are useless because the first still hasn't been collected and apparently they can't come to get it until the 22nd?

So I now have two useless countertop units taking up space in my apartment

BIBO Nova took ages to arrive and now having used it for a few weeks it’s not good news. Having had a classic BIBO the new Nova is not as good. The chilled water is not as cold. A message pops up to say the filters not installed when it is. The measurements of water dispensed are no where near the correct ml. It makes more noise from the fans. You put a cup or bottle in front of the sensor and it doesn’t wake up.It doesn’t show the temperature on the main screen whilst boiling or cooling. And who knows what the rfid on the filters will do when it’s time for a filter change. Nice idea but don’t see any improvement only more complicated to use.

I ordered the BIBO Nova on 29th August and was initially pleased when they honoured a 5% discount after a miscommunication regarding a competitor's offer — credit where it’s due.

Unfortunately, things quickly went downhill.

There was no follow-up on my order, no updates about delivery, and no information available on their website about this new product. I had several questions which went completely unanswered. After over a week, I noticed the promised discount still hadn’t been applied, and there was complete silence from their side.

This lack of communication made me lose confidence in their aftercare. If it’s this difficult to get basic answers before receiving the product, I can only imagine the frustration if something were to go wrong after purchase — so I cancelled my order.

To make things worse, I had to open a PayPal dispute for the refund. Instead of simply refunding me through PayPal (which would close the dispute automatically), they asked me to cancel it — which would have left me vulnerable with no guarantee of a refund. If I had cancelled the dispute, BIBO would have been in the best position to ignore the refund altogether. The fact that they didn’t just issue the refund shows either a lack of understanding or a very poor internal process.

They may be a small team, but this was just unacceptably poor service — very slow responses, no follow-up, and a complete lack of professionalism. For a £739.99 product, I expected far better.

Honestly, I’m now questioning the legitimacy of all the glowing reviews. Based on my experience, I’d be very cautious ordering from this company.

We had a lovely engineer called Jason who come and fixed our bibo machine as it was still under warranty. So polite and respectful and friendly. Highly recommend this company. We absolutely love our bibo machine too!

I had a service call 30th July by Sam Engineer. He arrived within the promised time slot & quickly got to work. He speedily identified the fault & rectified it. He then cleaned the machine & got rid of some limescale that that built up on the dispensing nozzle. The machine sparkles like new.
We have been customers since 2012 & this was the first call out needed since our second machine was fitted in December 2019.
Our thanks to Sam for an excellent job done, & also to Rosie in the office for her help
Gordon Fraser
Rainham
Essex

Having had a problem with my Bibo it appeared to be more than a simple fix. I was given a date for an engineer to attend and sort the problem. Sam arrived on time and immediately located the faulty parts and replaced with new from stock and checked the machine fully and checked that it was operating correctly. He also demonstrated the menu and I have since used the sleep mode which is very useful. Overall I have been very impressed and happy with the after sales team and especially Sam the engineer.

Good machine, Terrible service
Well, its been 3 weeks now, calling to arrange filter change. Phones not answered for first 2 weeks. Sales eventually out me through to service. Promissed to call me back that day. That was a week ago. Still no call. And... not answering calls again. Pitty, machine is great, but service is terrible.

Just had my water unit installed today by Sam who was absolutely amazing and went over and above the call of duty to help.
I'm a raving fan already and have only started using my machine which is fantastic!

Thank you!

Excellent services. Thank you

I am very happy with the service carried out by the engineer he checked and replaced all the parts that was worn, my BIBO is now working as new customer service was also first class can’t fault BIBO ten out of ten.