BIBO Water Avis 

I have the older Bibo machine and love it. I have had it many years now and did have to have it replaced once. I have the insurance package so got a brand new one installed.
I have no issues with customer service I email them and we arrange a date convenient for me. The engineer Sam is really helpful answers any questions I may have and does a great job. He even took his shoes off. We have great conversations about rugby. Annmarie

Sam came onsite and was great. Explained everything and sorted all with no problems - Bibo never looked or worked better.

This system delivers beautifully chilled, crystal‑clear filtered water every single time. It’s incredibly efficient too — making a round of drinks has never been quicker or easier. Absolutely love it!

We LOVE our Bibo! The cold water tastes delicious even in our hard water area, and we couldn’t live without the boiling water for tea and cooking. We love that we can change the filters and any other parts of the machines ourselves over the years, with excellent instructions and quick and helpful communication.

It’s been two years since I first left a review for BIBO, and I’m pleased to say the experience has remained just as impressive. We were so happy with our original machine that we recently purchased the new BIBO Nova as an additional unit for our office.

Once again, the service has been outstanding from start to finish. The team made the process seamless, and it’s great to see the same high standards and attention to detail are still very much in place. Servicing continues to be excellent any queries are handled promptly, and the technician, Jason, is incredibly knowledgeable about the machines.

The BIBO Nova has been a fantastic addition alongside our original unit, and it’s reassuring to know we’re supported by such a reliable and professional team.

A big thank you again to the whole BIBO team and a special mention to Kayleigh for your continued help and support. It’s rare to see customer service remain this consistent years later, and it really makes a difference.

Having seen the machine in action at my daughters, we (my wife) determined it was just what we needed, There is a lot of tea and coffee drunk in our house, my other daughter works from our home and is constantly filling up her water bottle and making cups of tea. So the perfect solution, no more finger tapping while we waited for the kettle to boil, which is definitely saving us money. Our local plumber fitted our Bibo and he said instructions easy to follow and it was up and running in half an hour. Happy family!

First of all the customer service from this company has always been outstanding for the last 3 years I've been with them and the Bibo Classic machine has been great. Decided to upgrade to the Nova despite reading terrible reviews on here and thought all would be fine. It wasnt. On install it started pouring water from the bottom. This then stopped and the hot water tank refuse has blown on day two. If I pay premium, I excpect premium. I've cancelled and sending it back. Just going to buy one of those mulifunctional taps instead.

I broke water inlet pipe my mistake when the customer service department were very helpful and arranged a site visit very quickly
Arrived on time I placed the broken part
What a great service love my. Bibo

We have had Sam (engineer) here a few times for the initial installation of our first BiBo and then subsequently when servicing it afterwards. He’s always very polite and nothing is too much trouble for him. Recently just him again to install our BiBo Nova and he took us through all the menus to familiarise us with it. It’s a game changer and there nothing else on the market that matches it. If you’re thinking of getting one then do it, it’ll change your life!

The engineer arrived within the agreed time period, was extremely helpful and friendly. He not only repaired my BIBO but cleaned it and offered lots of advice. A real credit to your company. I would suggest however an improvement to your booking system for engineer visits, perhaps an on line booking system showing available slots? That would honestly make the whole experience second to none.

Great service from Bibo and Sam. Sam did a great job, explained what he was doing at every step, gave some good advice and was a really nice and friendly chap.

Great experience from start to finish! The BIBO water dispenser is fantastic — instant hot and cold filtered water, excellent quality and super convenient. Customer service was friendly and responsive. Highly recommend!

Great experience, very capable engineer. Very friendly and professional.

We've used BIBO for years and have ALWAYS received fantastic customer service from Poppy in the office and Sam, the engineer. They are both incredibly friendly & helpful. No issue is too much for them and we always get really fast replies & visits. I really couldn't fault these guys at all! Thanks BIBO!!

Sam, the engineer, arrived right on time and was extremely polite and courteous—he even offered to take his shoes off.

He was easy to talk to and clearly explained what he was doing and the update he was carrying out. He also showed impressive reflexes after my grandson kept launching missiles at him… he should be playing cricket!

Overall, the customer service from BIBO has been excellent from start to finish.

Unfortunately, we had to cancel our contract after series of disappointing events and communication. It all started a few months ago, when machine started to fail with touchscreen buttons not working at times and BIBO showing random errors. We requested assistance and it came within 7-10 days. Then it didn't bother us (the waiting) as it was a minor issue and we still were able to get water going. Then like two months ago something bumped inside the machine making its right side inflated and for a day it wasn't giving any water. We contacted customer service and...they said technician will come in 7-8 days! It was already unacceptable, but we decided to wait, especially because somehow next day machine started to give hot water, at least, with touchscreen failures. 2-3 days before schedule we were informed that technician is out for a few days and our appointment will be rescheduled to another 7-8 days! By then BIBO started to leak and situation escalated. No solutions (video call or disconnection instructions) or compensation was offered, even we clearly expressed our disappointment! Normally, if there is a short of staff companies hire additional person temporary or give extra hours to existing employees. Also, normally long-time customers with major failure get prioritized. Nothing like this happened. When technician arrived, the verdict was that machines dead and needs replacement. And AGAIN another week to wait for someone to arrive and install a new machine. "FANTASTIC"! We complained, we asked to have a new machine in different specific color and waited again...Next visit was another disappointment as machine arrive in wrong color (!!!) and upon installment technician concluded it's not in good condition and performed some repair ON A NEW BIBO! And that's not the ned of the story. Few hours later, the machine started to leak A LOT! And guess what? Again we were said to wait for technician about 7-9 days! Ridiculous! As leaking was increasing and causing wet kitchen panels and hob, and other appliances, I called customer services and demanded a solution. However, no emergency technician was arranged, no priority to our situation given and on top of that I was told that if I won't agree with appointment given in 4 (!!!) days, they will reschedule us to another week as they have no openings! HOW RUDE! That was the last drop! Seriously! What a way to treat long-term customer with major issue causing damage and growth of water bills as constant leaking coming from the BIBO!
Still, I am giving another star to technicians of the company: great guys with nice manners and warm attitude (and I wrote previously review to praise Lewis). And another star as courtesy to the first 1,5 years of product usage: we were lucky it was working well.
If you care about how you are treated and a product quality (apparently got worse), look for other options.

The installer (Tasha) was great - very professional and sorted it all really efficiently.
The BIBO unit itself is grand - nice and reliable and now with a proper display and touch screen - a good upgrade from the original Classic BIBO.

Lewis the engineer is so helpful and so polite.
He is always reday to make any changes to the machine in required.
Great Engineer
Great Company

We have had the Bibo for over year now and we love it. We had a fault with the UV light on the unit. Customer services quickly arranged for an engineer to visit. Sam the engineer turned up as agreed. He was very polite, knew exactly what the issue was and resolved the problem within 15mins. Very pleased. Happy Bibo Customer

Wonderful engineer, super professional and helpful. Can’t recommend BIBO enough- we love our BIBO! Water never tasted so good..