BIBO Water Avis 

We have just updated our Bibo which we had for years to the new Nova and are very pleased with the smart new model. The very pleasant Engineer dismantled the old machine and took it away and set up the new one in about 30 minutes. Showed the basic controls which I adapted to our specific needs. All very efficient so very happy customers!

Information given during my phone call was great. Easy to arrange service visit.

Outstanding service provided by Tasha, better than anyone I’d. She knew our BIBO inside out. Thanks Tasha!

I have 4 rental Machines with Bibo and so far the service is great and their customer service team is always active and steps in on time if there is any issues. Highly recommend!

Jason was exceptional, extremely polite, knowledgeable-able and a great personality. He was efficient and a great asset to the company. We will happily have him again and he went above and beyond to help us.

The engineer was great was quick and left no mess. Although I had only seen him the week before when he came to fit our new bibo, as 2 days after fitting it developed 2 problems. 1 the ultraviolet light which is what the engineer changed. The other is a bit more complicated as it's a software fault which has not yet been fixed, so unfortunately we are not able to use the personal programming on the unit

I have found all the staff at BIBO to be knowledgeable, professional and friendly. Nothing is too much trouble.
It was quick and easy to set up our lease and the engineer that came out to fit it for us was great.
We have unfortunately had to get a replacement as the first unit became faulty but even this was dealt with efficiently.

I’ve been using a Bibo hot/cold water dispenser for over 3 years and have always been happy with it. After moving home recently, I decided to stick with Bibo and upgrade to their newest model — definitely the right choice.
The new model is a fantastic improvement: easy to use, the advanced preset functions are really handy, and overall it feels like a premium upgrade. The moving and installation process was smooth thanks to their great technical support, and as an existing customer they even waived my installation fee — a gesture I really appreciated.
Highly recommend Bibo for anyone looking for a reliable, convenient, and high‑quality water dispenser.

An excellent product that I wouldn't be without.

Very helpful, friendly and efficient

Dealt promptly and courteously with my enquiry and the engineer was very efficient and very friendly.

Engineer booked in on a convenient date, however I was not advised of an approximate time despite the email confirming the date stating that I would be given an approximate time the day before. I have had 2 visits within 3 weeks and wasn't advised of a time on either occasion. On the first occasion the part that was sent had the same fault as the one being replaced (no fault of the engineer). Issue resolved now

Sam was friendly, fast, and with great attention to detail

Very happy with the service. Thank you!

Amazing engineer, can’t speak highly enough!!!

I was previously a Bibo customer many years ago and owned the Classic version before switching back to Virgin Pure. After seeing several recent adverts on Facebook, I decided to give Bibo another try and purchased the new Nova model. The design is modern and attractive, and the built-in UV lamp was a feature that appealed to me.
Unfortunately, my experience with the machine itself was disappointing. Within the first week, it started leaking water from the bottom while dispensing hot water for drinks. In addition, the machine unexpectedly performed a factory reset on two separate occasions, requiring the full 6 litres of water to be drained and the setup process to be completed again. Compared with my previous experience of the Classic model, the Nova felt less robust and raised concerns about long-term reliability.
Update: The machine has now been returned and a refund has been requested.
I have increased my rating because of the excellent customer service provided by Jasmine. She was professional, understanding, and kept me informed throughout the return and refund process with regular updates. While I remain disappointed with the product, the way my case was handled has been reassuring and reflects positively on the customer support team. I appreciate the communication and assistance provided during what was otherwise a frustrating experience.

THE NEW NOVA IS A BRILLANT MACHINE I AM SO PLEASE WITH IT AND THE STAFF AT BIBO ARE ALWAYS SO HELPFUL,

After experiencing problems replacing our virgin pure unit, we did some research and came across BIBO and i am glad we did. Customer Service was excellent in talking me through the options when ordering. the unit turned up when expected and so did a helpful engineer who trained our office manager and also me. we have had to make adjustments already and it was so simple. the staff are very happy with water quality too and the unit looks a lot cooler than others so my office manager is happy too

Sam arrived and identified the issue, fixed everything, and now my BIBO is working like new. Thank you, Sam and BIBO.

Very efficient company with a great product and friendly customer service. Although based in Oxford they are always happy to come to Cornwall to deal with any faults and issues with our machine.