Great experience with Darren from Bibo. Had a UV lamp alarm which still came up after changing the lamp. Machine still under warranty so Bibo sent Darren out to replace another part. Whilst here he no... Voir plus
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Lisez les avis des autres
Excellent service from start to finish! The engineer Stuart was really helpful, friendly and professional. He took the time to explain everything clearly and made sure the Bibo was fitted properly and... Voir plus
Darren R visited today, to help install a new machine. He was polite, informative and patient while installing and explaining how the machine operated, which had changed significantly from the first m... Voir plus
Stuart took great care to ensure our Bibo Nova was installed fast while making sure everything was secure. He also went into detail on how to work the Bibo Nova and each setting and maintenance. 10... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
BIBO strives to do good. Driven by a thirst to bring beautiful tasting water into people’s lives in a manner that has minimal environmental impact and supports health and well-being. We care about our planet, our customers and our products. For the morning brew, the post-workout refreshment, that much needed cuppa with a friend; BIBO rests in the heart of our customers homes and workplaces.
Coordonnées de contact
Unit 15 Blenheim Saw Mills, OX29 8ET, Oxfordshire, Royaume-Uni
- 01993880287
- customers@bibowater.co.uk
- bibowater.co.uk
4,7
Excellent
601 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Quick Response
Made an enquiry and received a response with full instructions on how to proceed within 24 hours.
Great service.
27 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're so pleased to hear that you have received great service from our team 😊
lovely people …
I've been with this company for around one year really good customer service and lovely people, delivery really fast and returns are easy.
30 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your very kind feedback 😊
Star technician
Sam Watts always does the call outs/services for our office machines. He is knowledgeable helpful and always incredibly polite and professional. Sam took over from our previous technician a few years ago and the difference in quality is night and day.
To be honest, can't fault anyone in the Bibo team.
29 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're so pleased to hear that our engineer, Sam, consistently delivers great service , along with the rest of our team 😊
Machine over boiling
The engineer heard the problem with our new machine as soon as I started the machine dispensing the first cup of hot water
21 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback 😊
The sales service is excellent
The sales service is excellent - what needs a bit of attention is the time it takes to refund returned cannisters. The website says 14 days - my experience is it is significantly longer than that. Once that gets sorted I would award a 5 star review.
23 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. I'm very sorry that it has taken longer than expected to receive your refund for returned cylinders. This is a process that we are looking into internally, so that we can improve on refund times, so hopefully you will not have similar issues with future returns 😊
Love my Bibo
Love my Bibo . Can phone and get answers . Engineer polite very knowledgeable on product .
22 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your positive feedback 😊
Very clear, prompt response to a query
Responded very promptly on first available business day, and gave me the information I wanted about how to return empty gas canisters.
However, I don't understand why this information can't be made available on your website and has to be specially asked for.
20 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. It's great to hear that our team were able to provide you with the answers to your query. Returns information can be found on our website, under our live chat FAQ's 😊
Lewis and Darren installed our machine…
Lewis and Darren installed our machine for us today and were really lovely, efficient and professional. Explained how to use which I really appreciated. So far machine is wonderful and would highly recommend.
22 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're so pleased to hear that Lewis and Darren provided a great service whilst installing your machine 😊
Best water dispenser on the market
I been involved in the BiBO water system since owning the BIBO Classic , I decided to buy the new NOVA water dispenser, because I knew I was getting quality, when my NOVA had a few hiccups BIBO kept me hydrated when they visited my office and one of their technicians got my BIBO up and running, I can endorse BIBO for every single home owner, you cannot go wrong.
20 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your positive feedback. We're so pleased that you have been enjoying BIBO for a number of years, and have decided to upgrade to our latest model, the BIBO Nova. It's so great to hear that we were able to resolve the issue you were experiencing with the machine, and that you are now enjoying all the Nova has to offer 😊
Started off wobbly but got better
Some of the setup and initial communication wasn't great, as the colour we had selected was out of stock but was available on the website and so we were asked to delay or get something we didn't want as much, and other items we ordered were taking a long time to arrive.
However, the installation itself was perfect, Sam and Darren were great and talked through everything I asked, big thanks to those guys!
The product seems good so far too, fingers crossed going forward!
16 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. I'm sorry to hear of the initial issues with your order, and that we were unable to fulfil the requested colourway due to demand. I am, however, really pleased to hear that our engineers did a great job of installing the BIBO for you, and that you are now enjoying the benefits.
The appointment was very quick
The appointment was very quick, and the problem was resolved. The engineer arrived at the scheduled time, as she had texted the day before.
16 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're really pleased to hear that the issue with your BIBO was resolved quickly by our lovely engineer 😊
Bibo Nova - fantastic!
Bibo Nova was installed last Wednesday.
All working great and then it started to leak.
That is not a negative comment because they were out within 3 days and have now fixed the leaking machine.
As for the water - the quality is excellent and combined with the boiling water - I done know why we didn't buy one years ago.
Excellent all round.
8 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your positive feedback. We're sorry to hear that you have experienced some initial issues with your machine, but pleased that these have now been resolved and you are able to enjoy all the benefits of your BIBO 😊
Gas cylinders supplied as required
Gas cylinders arrived quickly and safely, reasonable price.
6 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback 😊
Could not exchange CO2 bottles
I have bottles that I bought from Amazon and could not send them back to you because the postage page would not accept any address, so I had to buy 2 more bottle from your website. This is getting very expensive and I will not be recommending your product as it stands. My friend has a SodaStream and the return is more straightforward.
13 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. I'm sorry to hear that you have experienced some difficulties with returning empty co2 cylinders. The return is managed via the Royal Mail website, and therefore there are times when this cannot be created right away, if their site is down, however, please do feel free to contact us directly if you experience issues as we can certainly help to create the return on your behalf.
Kind Regards,
The Team @ BIBO
We use BIBO for various offices and Sam…
We use BIBO for various offices and Sam Watts is always so helpful and professional, we would recommend both him and the firm.
13 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're so pleased to hear that you have received great service from the team! 😊
Great service
Sam our engineer arrived on time and fixed the problem quickly with a professional friendly manner. He also gave us some excellent tips for getting the very best out of our BIBO. Delighted with the outcome
9 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're so pleased to hear that Sam was able to resolve the issue with your BIBO, and also provide some helpful tips for your ongoing use of the machine 😊
Quick response and problem resolved…
Quick response and problem resolved satisfactory
14 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback 😊
Ten out of ten.
The guy did everything that was needed and explained everything I needed to know.
3 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your positive feedback 😊
Sam was amazing
Sam was amazing! completed a complex water connection very well and with great care and quality! thank you
14 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your feedback. We're pleased to hear that Sam delivered great service and was able to carry out the installation as required 😊
Quick and efficient service of the…
Quick and efficient service of the water machine, very polite
8 juillet 2026
Avis spontané
Réponse de BIBO Water
Thank you for your great feedback 😊
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