Ordered a shower screen on line and it was delivered in a couple of days ,quicker than I expected and when I had a query and emailed them about it ,it was responded to so quick ,great service and grea... Voir plus
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Lisez les avis des autres
Excellent customer service. Daisy quickly resolved a pricing issue with an item in my basket. She was friendly, helpful and had the problem solved within minutes. Highly recommended.
I had a very positive experience dealing with Big Bathroom Shop Ireland. Their customer service was exceptional from start to finish and nothing was ever too much trouble. Any queries I had were dealt... Voir plus
L'entreprise a répondu
Great service from start to finish with Big Bathroom themselves. Especially there quick chat service on WhatsApp. Always there to guide you and answer any questions. The only thing that I would giv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de salle de bains
- aussi dans
- Magasin de matériel de cuisine
- Magasin de radiateurs
- Rénovateur de salle de bains
Écrit par l'entreprise
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.ie Details
Écrit par l'entreprise
- BigBathroomShop.ie 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.ie offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.ie
Free Delivery Available
Free standard delivery for orders over €399*
By shopping at Big Bathroom Shop you can benefit from a quick and efficient delivery service.
*Our standard delivery option is 2-7 working days free to mainland Ireland for orders over €399. There is a €19.95 delivery fee for orders under €399
Coordonnées de contact
4,7
Excellent
686 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Purchased a toilet bowl that turned to…
I bought a toilet and it was installed, but when the water flows it makes a very loud noise that the whole house can hear. Be careful, they don't want to take back the purchased item, they find different reasons and say that everything is fine and there are no defects. They say that it needs to be checked before installation, but it is impossible to see until you install it.
9 juillet 2026
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your purchase.
Following our recent correspondence, I’m pleased to confirm that your concerns have been looked into and reviewed, and a suitable resolution has now been reached.
We hope you are satisfied with the outcome and that we can provide you with a smoother experience in the future.
Kind regards,
Ellie
BigBathroomShop IE
Communication about my order has been…
Communication about my order has been difficult. The tracking hasn’t worked and I have reached out twice to very nice people on line to fix it but am still waiting. When there is a delay, which of course can happen, some communication from the company would be appreciated as this affects trades people on the job.
After leaving the above review (with 1 star) the company reached out and the difficulty has been resolved, so it moves up!
21 juillet 2026
Réponse de Big Bathroom Shop Ireland
Good morning,
Thank you for taking the time to leave your review. We're very sorry to hear that you've been disappointed with the communication regarding your order.
Following our recent correspondence, I'm pleased to confirm that your delivery has now been received and the issues raised have been resolved.
Thank you for updating your review to reflect this.
Kind regards,
Ellie
BigBathroomShop IE
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your fantastic review!
We're delighted to hear that you were happy with your purchase, that it arrived quickly, and that you found it to be great value for money.
We really appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Ellie
BigBathroomShop IE
Ordered a lay z spa hot tub from the…
Ordered a lay z spa hot tub from the .ie site, item was dispatched immediately and I received it a week later. No issues, would order from again
14 juillet 2026
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for taking the time to leave us a fantastic review!
We're delighted to hear your order was dispatched promptly and arrived without any issues. It's great to know you were happy with your experience, and we're especially pleased to hear you'd order from us again.
We really appreciate your support and look forward to serving you again in the future!
Kind regards,
Ellie
BigBathroomShop IE
All products poor quality after 1 year…
All products poor quality after 1 year usages
Your Order #13000006263
28 juillet 2026
Avis spontané
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your feedback. We are very sorry to hear that you have experienced issues with your products and sincerely apologise for the disappointment this has caused.
Following our recent telephone conversation, we have noted all of the concerns you raised and are currently awaiting the additional evidence discussed so that we can fully investigate the issues and assist you further.
We appreciate your patience and cooperation and look forward to receiving the requested information so we can work towards resolving this matter for you as quickly as possible.
Kind regards,
Ellie
BigBathroomShop IE
I ordered the incorrect valves for a…
I ordered the incorrect valves for a towel rail and had to get the correct ones sent out. Great service from a lady called Stephanie who organised the replacement for me. Great service
27 juillet 2026
Avis spontané
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your wonderful review!
We're delighted to hear that Stephanie was able to help resolve the issue with your towel rail valves and make the replacement process as smooth as possible.
We'll be sure to pass your kind comments on to her. We really appreciate your recommendation.
Kind regards,
Ellie
BigBathroomShop IE
White lines along edges
Good prompt delivery, cabinet came flat packed and there is white lines along edges where the colour doesn't match.
2 juillet 2026
Réponse de Big Bathroom Shop Ireland
Good morning,
Thank you for taking the time to share your feedback.
We're pleased to hear that your order was delivered promptly, although we're sorry to learn that you were disappointed with the finish of the cabinet.
Following our recent correspondence, I can confirm that your concerns have been investigated further and a resolution has now been reached.
We hope this has provided you with reassurance regarding the concerns you raised, and that your confidence in our service has been restored. We look forward to providing you with a much smoother experience in the future.
Kind regards,
Ellie
BigBathroomShop IE
Great customer service
I experienced a short delay in receiving my order due to a customs issue but Amanda and Tilly were very helpful in sorting it out and replied promptly to my queries. I would definitely order from the Big Bathroom shop again.
24 juillet 2026
Avis spontané
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your lovely review.
We're sorry for the delay you experienced due to the customs issue, but we're so pleased Amanda and Tilly were able to help get everything sorted and keep you updated throughout. We'll be sure to pass on your kind words to them.
Thank you for your patience and for choosing us!
Kind regards,
Ellie
BigBathroomShop IE
Great customer service
I bought a toilet with soft close seat on the website but delivered without fixings for seat. When I contact customer service via WhatsApp, Shaunna provided exceptional service! Thank you very much, Shaunna, once again. The seller went above and beyond to make sure I was happy with my purchase.
23 juillet 2026
Avis spontané
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear the seat fixings were missing from your original delivery, but we're delighted that Shaunna was able to assist and provide the level of service you deserved. We'll be sure to pass your kind comments on to her – she'll be thrilled to hear them.
Thank you for your patience and for giving us the opportunity to put things right. We truly appreciate your support.
Kind regards,
Ellie
BigBathroomShop IE
A very good website
A very good website, well laid out and easy to navigate.
Delivery was carried out on time and very efficiently.
I would have no hesitation in recommending this company.
I could sum it up in one word, " FAULTLESS ".
8 juillet 2026
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you so much for your fantastic review!
We're delighted to hear that you found our website easy to navigate and that your delivery arrived on time and was carried out efficiently. Your recommendation means a great deal to us.
Thank you for choosing BestHeating, and we look forward to serving you again in the future! 😊
Kind regards,
Ellie
BigBathroomShop IE
Prompt delivery first class
2 juillet 2026
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your wonderful feedback!
We're so pleased to hear you found our delivery prompt and first class.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
Ellie
BigBathroomShop IE
Delivery was great
26 juin 2026
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your kind review!
We're delighted to hear your delivery experience was great.
We really appreciate your feedback and look forward to serving you again soon!
Kind regards,
Ellie
BigBathroomShop IE
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your wonderful review!
We're delighted to hear you were happy with our customer service and fast delivery. We really appreciate your support and hope to serve you again in the future.
Kind regards,
Ellie
BigBathroomShop IE
Customer service were amazing,
Customer service were amazing,
One of the bolts didn't come,
And they sent another one out straight away.
Super efficient
Niamh
15 juillet 2026
Avis spontané
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you so much for your kind review.
We're really pleased to hear our customer service team was able to resolve the missing bolt quickly for you.
We appreciate your understanding and are glad we could get everything sorted straight away. Thanks again for your support, and we hope you enjoy your purchase!
Kind regards,
Ellie
BigBathroomShop IE
I dealt with a employee named Kelly…
I dealt with a employee named Kelly regarding a missing piece on a concealed cistern, very helpful and replaced the part immediately, great service
15 juillet 2026
Avis spontané
Réponse de Big Bathroom Shop Ireland
Hello,
Thank you for your review!
We are delighted to hear that Kelly was able to help resolve the issue with your concealed cistern so quickly. We will be sure to pass on your kind words to her. Providing prompt, helpful service is what we strive for, and we are glad we could get the replacement part to you.
Should you require any further assistance at all, please do not hesitate to let us know.
Many thanks.
Lauren
BigBathroomShop IE
Réponse de Big Bathroom Shop Ireland
Hello,
Thank you for your 5* review!
We are delighted to hear you were happy with our pricing and fast delivery. We really appreciate your support and look forward to hopefully being able to work with you again soon.
Many thanks.
Lauren
BigBathroomShop IE
Réponse de Big Bathroom Shop Ireland
Hello,
Thank you for your review.
We are sorry to hear that your delivery experience did not meet with your expectations.
We understand how disappointing it was to have the heavy items left outside your property without additional assistance. While our palletized delivery service is subject to specific delivery policies, we appreciate that this was not noticed when placing your order.
Your feedback is important to us, and we will share your comments with the relevant team.
Should you require any further assistance at all. please do not hesitate to let us know.
Many thanks.
Lauren
BigBathroomShop IE
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you so much for your kind feedback!
We're delighted to hear you were happy with our great prices, speedy delivery, and quality products.
We really appreciate your support and look forward to serving you again soon!
Kind regards,
Ellie
BigBathroomShop IE
I ordered from an Irish website yet the…
I ordered from an Irish website yet the company is based in UK, which I was not aware of.
My product was shipped immediately to be fair however was flagged in customs, between the vendor, DHL and customs sending multiple same emails asking for stuff, I did not receive the product for around 5 weeks instead of the 2 to 5 days.
4 mai 2026
Réponse de Big Bathroom Shop Ireland
Good afternoon,
Thank you for your feedback. We're very sorry your order took much longer than expected to arrive and understand how frustrating this was.
As discussed during our recent telephone conversation, while we operate an Irish domain, we are based in the UK, and our company address is available on our website.
Unfortunately, orders to Ireland are subject to customs clearance, which is outside of our control and caused the delay. We have shared your feedback with FedEx, and throughout the process our team monitored your shipment and kept you updated until it was delivered.
We apologise again for the inconvenience and appreciate your feedback.
Kind regards,
Ellie
BigBathroomShop IE
After sales customers service and on…
After sales customers service and on time delivery
10 juin 2026
Réponse de Big Bathroom Shop Ireland
Good morning,
Thank you for your wonderful review!
We're delighted to hear that you were happy with our after-sales customer service and that your order was delivered on time.
We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Ellie
BigBathroomShop IE
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