Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Voir plus
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The bedroom furniture I bought was great, it was easy to put together on my own with clear instructions. The delivery timescale was just a couple of days which is unusual but nvery much appreciated... Voir plus
L'entreprise a répondu
Great service from ordering to delivery. The Avon 2 drawer coffee table is a fantastic buy very well made and easy to put together. Anyone with DIY skills will find it easy to put together . Th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Assemblage en kit
- Magasin de meubles de chambre à coucher
- Magasin de mobilier de jardin
À propos de Big Furniture Warehouse
Écrit par l'entreprise
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Coordonnées de contact
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Royaume-Uni
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
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2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Big Furniture Warehouse
Hi Carole,
Thanks for the amazing feedback, it really does go a long way!
Big Furniture Warehouse
Quck delivery
Quck delivery, good product except for slight damage to a drawer front. Easily resolved and was with is in 2 days. Will be ordering again.
2 mars 2026
Réponse de Big Furniture Warehouse
Hi Susan,
We're glad this issue has now been resolved and thank you so much for the positive feedback!
Big Furniture Warehouse
Good communications
Although I decided the bedside cabinets were not suitable my interaction with the company was faultless.
2 mars 2026
Réponse de Big Furniture Warehouse
Good morning,
Thank so much for the positive review, we'll get this fed back to the advisor you spoke to!
Big Furniture Warehouse
Excellent product and service
Delivery arrived much faster than expected.
We were missing a couple of screws that were important for the bunk bed to be structurally sound, got in touch with their care team who had them dispatched and arrived with in a couple days.
So far the bunk bed is excellent and very much loved by our children.
6 mars 2026
Réponse de Big Furniture Warehouse
Hi Edward,
We're so pleased your children like their new bed, and we're glad we managed to get this resolved for you!
Big Furniture Warehouse
Great products with easy to understand…
Great products with easy to understand instructions to build . Very sturdy
6 mars 2026
Réponse de Big Furniture Warehouse
Hi Logan,
Thanks for the positive feedback, it really does go a long way!
Big Furniture Warehouse
Excellent value for money really happy…
Excellent value for money really happy with my purchase.
4 mars 2026
Réponse de Big Furniture Warehouse
Hi Kyle,
We're so glad you're happy with your new wardrobe, and thanks for such great feedback!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Gareth,
Thanks for the great feedback, we really appreciate it!
Big Furniture Warehouse
Very happy with my furniture
Very happy with my furniture. Was easy to build and very sturdy.
26 février 2026
Réponse de Big Furniture Warehouse
Hi Karen,
We're so pleased you're happy with your new order, and thanks for the great feedback!
Big Furniture Warehouse
Delivery was exactly on time
Delivery was exactly on time. Packing was taken away.
Very efficient.
Pleased with cupboards also
3 mars 2026
Réponse de Big Furniture Warehouse
Hi Olwen,
We're so happy you're pleased with the cupboards and thank you for such great feedback!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Janet,
We're so pleased you like your new wardrobe and thanks for leaving us such great feedback!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Julia,
We're so pleased you like your new chest of drawers, and thanks for leaving us such a positive review!
Big Furniture Warehouse
Good quality fast delivery
3 mars 2026
Réponse de Big Furniture Warehouse
Hi Tracey,
Thanks for the great feedback, it really does go a long way!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Mike,
This is the second review regarding the same issue.
We have reached out to see if there is anything else we can do to assist and you have ignored our emails.
Please respond so we can try our best to help.
Big Furniture Warehouse
The service was impeccable
The service was impeccable. Ordered the wrong colour. A replacement was received quickly and the refund just as quick. Very happy with the quality of build. Will definitely use you again.
26 février 2026
Réponse de Big Furniture Warehouse
Hi Brian,
We're really glad you're now happy with your new coffee table.
Thanks for the great review, we'll make sure the advisor you spoke to receives this feedback.
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Alan,
Thanks for the great feedback!
Big Furniture Warehouse
Would definitely recommend,brought 3…
Would definitely recommend,brought 3 items excellent quality and couldn’t believe the price tbh,easy to assemble and delivered so quickly
20 février 2026
Réponse de Big Furniture Warehouse
Good afternoon,
We're so pleased you're happy with your new item and thanks for taking the time to leave us such great feedback!
Big Furniture Warehouse
Fast delivery and extremely pleased…
Fast delivery and extremely pleased with my dining chairs. They look lovely and seem quite robust.
17 mars 2026
Avis spontané
Réponse de Big Furniture Warehouse
Good morning,
We're so pleased you like your new dining chairs, and thank you for your positive feedback!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Amir,
Thanks so much for the positive feedback, we really appreciate it!
Big Furniture Warehouse
Ordered 2 bedside cabinets and they…
Ordered 2 bedside cabinets and they arrived promptly and nice quality.
Been trying to order more pieces but always out of stock which is a shame
16 février 2026
Réponse de Big Furniture Warehouse
Good morning,
We're so pleased you like your new bedside cabinets, we are constantly adding new items and getting new stock so please keep an eye on our website and we should have everything you're looking for soon!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Good Afternoon,
Thank you so much for taking the time to share your feedback, it is much appreciated.
Kind Regards
Big Furniture Warehouse
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