Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Voir plus
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Lisez les avis des autres
When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Voir plus
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The bedroom furniture I bought was great, it was easy to put together on my own with clear instructions. The delivery timescale was just a couple of days which is unusual but nvery much appreciated... Voir plus
L'entreprise a répondu
Great service from ordering to delivery. The Avon 2 drawer coffee table is a fantastic buy very well made and easy to put together. Anyone with DIY skills will find it easy to put together . Th... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Assemblage en kit
- Magasin de meubles de chambre à coucher
- Magasin de mobilier de jardin
À propos de Big Furniture Warehouse
Écrit par l'entreprise
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Coordonnées de contact
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, Royaume-Uni
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good product and bargain price along…
Good product and bargain price along with great communication.
24 mars 2026
Réponse de Big Furniture Warehouse
Hi Karen,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Won't use again!
Easy to order and updates about order. However, very disappointed with the product. It is wood but so light I can lift with one finger!
18 mars 2026
Réponse de Big Furniture Warehouse
Hi Jessie,
We are very sorry to hear that you are unhappy with the item that you have received.
We have emailed you now regarding this to make sure we get this resolved in the best possible manner.
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Tess,
Thanks for the great feedback, it really does go a long way!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi June,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
They were really helpful when I had a…
They were really helpful when I had a faulty drawer and gave me options on how I would like to fix it. Very pleased
16 mars 2026
Réponse de Big Furniture Warehouse
Good morning,
Thanks for the brilliant feedback and we're so pleased everything has now been resolved.
Big Furniture Warehouse
Plastic covers are a pain in the bum
The dining chairs we ordered are great - the only thing that stopped us giving you 5 stars was fitting plastic covers to the seats of the chairs then screwing the seat covers to the chair frames making it so difficult to remove the plastic!!! We had to resort to a small pair of nail scissors to cut away as much of the plastic as possible.
18 mars 2026
Réponse de Big Furniture Warehouse
Hi Brendan,
Thank you for your honest feedback.
We are always looking to improve so we will take a look into how the chairs are packaged to see if this can be resolved.
Big Furniture Warehouse
I purchased a set of 3 coffee tables…
I purchased a set of 3 coffee tables from your third party retailer Manomano. The tables are faulty, I have attempted to return these to you over the last 5 weeks via Yodel who have failed to turn up. Have you actually issued a return label to yodel. Under the consumer act I am entitled to a refund after receiving faulty goods. Please rectify this please as you seem to be ignoring my requests. Thanks to The Big Furniture Warehouse for sort this issue out. The tables were collected by DPD on time and my refund was issued.
6 mars 2026
Avis spontané
Réponse de Big Furniture Warehouse
Hi Julie,
We can only apologise again for the inconvenience caused by this.
This collection has been completed and we have processed your refund as advised over email.
If there's anything else we can do for you please let us know.
Many thanks,
Big Furniture Warehouse
Table and benches
The table and benches arrived earlier than expected and were exactly as described. Well worth buying!
16 mars 2026
Réponse de Big Furniture Warehouse
Hi David,
We're so glad you like your new table and benches and thanks so much for the brilliant feedback!
Big Furniture Warehouse
Excellent service
Good quality product and on time delivery. Purchased a wooden nested table of 3, very good quality.
11 mars 2026
Réponse de Big Furniture Warehouse
Hi Rajibul,
We're so pleased you like your new table, and thanks for the brilliant review!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Sarah,
Thanks for the great feedback!
Big Furniture Warehouse
Delivery was really quick and on time…
Delivery was really quick and on time the quality of my purchase was really good and well made. Really pleased with it.
13 mars 2026
Réponse de Big Furniture Warehouse
Hi June,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Delivery was spot on time
12 mars 2026
Réponse de Big Furniture Warehouse
Hi Linda,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Great product
Great product, easy to follow instructions and went together well, looks very nice.
6 mars 2026
Réponse de Big Furniture Warehouse
Hi Elizabeth,
We're so pleased you like your new item and thank you for the brilliant feedback!
Big Furniture Warehouse
Réponse de Big Furniture Warehouse
Hi Caroline,
Thanks for the great feedback, we really appreciate it!
Big Furniture Warehouse
Received on time
Received on time. Easy to put together, exactly as advertised.
Very satisfied with the finished product, good value for money.
10 mars 2026
Réponse de Big Furniture Warehouse
Hi Maureen,
Thanks for the brilliant feedback, we really appreciate it!
Big Furniture Warehouse
Yes very pleased with my order it was…
Yes very pleased with my order it was quick and lovely ottoman will buy again from use x
10 mars 2026
Réponse de Big Furniture Warehouse
Hi Hazel,
Thanks for the brilliant feedback, we look forward to you ordering with us again!
Big Furniture Warehouse
Arrived on the day advised
Arrived on the day advised. Took a bit longer than stated to build but very pleased with the quality.
10 mars 2026
Réponse de Big Furniture Warehouse
Hi Sue,
We're glad you've now managed to assemble your new item and we're so pleased you're happy with the quality.
Thanks for the great feedback, we'll take this on board.
Big Furniture Warehouse
Very good service had to have a few…
Very good service had to have a few bits replaced but they was sent out very quickly would highly recommend
5 mars 2026
Réponse de Big Furniture Warehouse
Hi Dawn,
We're glad this has now been resolved, and thank you so much for the positive feedback!
It looked as good as the photo.
9 mars 2026
Réponse de Big Furniture Warehouse
Hi Ruth,
Thanks for the feedback, it's very appreciated!
Big Furniture Warehouse
Super fast delivery.
Super fast delivery.
We ordered six chairs which are amazing and great quality.
The table however is not of good quality as very flimsy and not sure we will be able to use it as it is so wobbly, such a shame as it looks lovely.
9 mars 2026
Réponse de Big Furniture Warehouse
Hi Alex,
Thanks for the feedback, we take this on board and will look into this issue.
We've been in touch via email to try and get this resolved for you in the best possible manner.
Many thanks,
Big Furniture Warehouse
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