Big Furniture Warehouse Avis 

1 922
•
TrustScore 4 sur 5

4,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Ordered a chest of drawers but quickly had to cancel and requested a refund (£180) Cannot speak to anyone, Live Chat doesn't work - though initially got email replies. Then delivery guys call to a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

When our small sideboard arrived, there were two of piece number 6 when one of them should have been a piece 5. My heart sank as I’d seen other reviews of people having communication problems. However... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The bedroom furniture I bought was great, it was easy to put together on my own with clear instructions. The delivery timescale was just a couple of days which is unusual but nvery much appreciated... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from ordering to delivery. The Avon 2 drawer coffee table is a fantastic buy very well made and easy to put together. Anyone with DIY skills will find it easy to put together . Th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Assemblage en kit
  4. Magasin de meubles de chambre à coucher
  5. Magasin de mobilier de jardin

À propos de Big Furniture Warehouse

Écrit par l'entreprise

Big Furniture Warehouse

Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.

Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.

Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.

Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.

Astbury rattan dressing table

Why Shop with us?

  • Free Shipping on ALL Orders to UK Mainland
  • Loyalty Scheme
  • Affordable Prices
  • Pre-Order on New Ranges
  • Key Worker Discounts
  • Collaboration Opportunities
  • Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.

    Visit Big Furniture Warehouse

    Cove garden set


    Coordonnées de contact

    Free Shipping to UK Mainland

    Shop on site and get free shipping to anywhere in the UK Mainland!

    4,1

    Bien

    TrustScore 4 sur 5

    2 k avis

    5 étoiles
    4 étoiles
    3 étoiles
    2 étoiles
    1 étoile

    Demande des avis aux clients

    Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

    A répondu à 96 % de ses avis négatifs

    Répond généralement dans un délai d'une semaine

    Comment cette entreprise utilise Trustpilot

    Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

    4,1

    Tous les avis

    (1 922)

    410 avis reçus au cours des 12 derniers mois

    Écrire un avis
    Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

    Noté 5 sur 5 étoiles

    Mosaic outside table and chairs

    The garden chairs and table I ordered were better than shown in the photos.
    The quality is first class sturdy and so well made.
    The mosaic tiles are really gorgeous.
    Love the way you can fold the chairs for easy storage.
    Chairs are very comfortable.
    The price for the set was very good value.
    Also really well packaged.
    Thank you.

    13 avril 2026
    Logo de Big Furniture Warehouse

    Réponse de Big Furniture Warehouse

    Hi Amanda,

    We're so pleased you like your new garden set and thanks for the amazing feedback!

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    Pre ordered item .…

    When placing our order we were notified that the unit we ordered was still waiting to come in to stock and we pre ordered and sure enough we were notified the unit was now I stock In the time scale we were told and delivered efficiently and was of good quality for the price we paid delivery people were friendly would use this company again

    8 avril 2026
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    Réponse de Big Furniture Warehouse

    Hi Myra,

    Thanks for the brilliant feedback, it goes a long way!

    Big Furniture Warehouse

    Noté 1 sur 5 étoiles

    Would never buy from this company…

    Would never buy from this company again.I purchased a radiator cover and it was clearly an item that had been returned to them and was scratched , broken and bits missing. The quality of it was appalling. No wonder someone else returned it. I rung company and they said they would replace it but I refused. It was awful if it wasn’t damaged. Company said they would collect it and refund me . 10 days later this is still boxed up awaiting collection from them. You can no longer contact them by phone and their contact link bounces back. I am now going to have to go down the legal route to obtain a refund. Dreadful company to deal with

    8 avril 2026
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    Réponse de Big Furniture Warehouse

    Hi Lori,

    We are very sorry that their were issues with the courier's accessing the property for the collection.

    As you can see from our messages we tried our very best to get this resolved for you as quickly as possible, your order has now been refunded and your funds should be back in the account you paid from shortly.

    Thank you for your continued patience whilst we got this this resolved.

    Big Furniture Warehouse

    Noté 4 sur 5 étoiles

    All good a couple of problems of my own…

    All good a couple of problems of my own making but Callum was great and got me sorted

    7 avril 2026
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    Réponse de Big Furniture Warehouse

    Hi Desmond,

    We're glad everything has now been resolved, and thanks so much for the great feedback!

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    Well finished bed at affordable price.

    Well finished bed at affordable price.
    Delivery was dubious but that is most likely the courier and not Big Furniture Warehouse themselves and when asked for help they did. I would use this company again.

    1 décembre 2025
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    Réponse de Big Furniture Warehouse

    Hi Katrina,

    We're so pleased you're happy with your new double bed.

    If you did experience an issue with the delivery, please reach out and we will help in whatever way we can.

    Big Furniture Warehouse

    Noté 1 sur 5 étoiles

    Delayed delivery

    Delayed delivery. Lack of contact about the delivery, had to continually follow up. When the delivery came, there was no prior notice of the time or date but thankfully I was home.

    2 avril 2026
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    Réponse de Big Furniture Warehouse

    Hi Sophie,

    We can only apologise again for the inconvenience regarding this delivery.

    We responded to all correspondences within 24 hours and as soon as we received the delivery date confirmation we were in touch to advise.

    If there was an issue with the delivery on that day we would have been more than happy to rearrange.

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    Perfect size for filling a nook

    It’s perfect for its size, not too clunky not too light. Delivery on time, a little bit rough on some of the edges but it was easy enough to sort them out. Plenty of storage with the drawer and lower shelf.

    1 avril 2026
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    Réponse de Big Furniture Warehouse

    Hi Susan,

    Thanks for the brilliant feedback, we do really appreciate it!

    Noté 5 sur 5 étoiles

    Excellent product

    Excellent product

    1 avril 2026
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    Réponse de Big Furniture Warehouse

    Hi Julie,

    Thanks for the amazing feedback!

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    So easy to order online

    So easy to order online. Delivery was so prompt, along with product being amazing!! Would definitely order again from this company

    30 mars 2026
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    Réponse de Big Furniture Warehouse

    Hi Michelle,

    Thanks for the brilliant feedback, we do really appreciate it!

    Noté 5 sur 5 étoiles

    Very pleased

    Sturdy drawers. Easy to build, all parts numbered. .
    Good looking finish.

    30 mars 2026
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    Réponse de Big Furniture Warehouse

    Good morning,

    We're so pleased you like your new drawers and thank you for the great feedback!

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    Quality products

    I bought some candles and tall candle holders wooden & metal.so nice my daughter had them so I went back and bought 2 more. Love this shop 😍 the quilted bed throws are stunning.

    30 mars 2026
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    Réponse de Big Furniture Warehouse

    Good morning,

    Thanks so much for the brilliant feedback!

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    Quick delivery and damaged parts…

    Quick delivery and damaged parts replaced quickly. Very good customer service

    30 mars 2026
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    Réponse de Big Furniture Warehouse

    Hi Anita,

    Thanks for the great feedback and we're so glad everything has now been resolved!

    Big Furniture Warehouse

    Noté 1 sur 5 étoiles

    Parts gone missing in transit

    Parts gone missing in transit. Zero communication. Shocking

    20 avril 2026
    Avis spontané
    Logo de Big Furniture Warehouse

    Réponse de Big Furniture Warehouse

    Hi Shondell,

    We can only apologise for the delay in delivery, we take full responsibility for this and as communicated over email we have processed a partial refund to make this up to you.

    The issue was reported to us on the 20th and we resolved this on the 21st, if there is anything else we can do please reach out.

    Big Furniture Warehouse

    Noté 4 sur 5 étoiles

    Looks great

    Great product , easy to assemble and looks great thanks only negative was i had to chase my order up and was sorted pleasantly by quickly by yourselves

    30 mars 2026
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    Réponse de Big Furniture Warehouse

    Hi Paul,

    Thanks for the honest feedback, we do really appreciate it and we're glad you now have your order.

    Big Furniture Warehouse

    Noté 5 sur 5 étoiles

    Had a issue with a order had only had…

    Had a issue with a order had only had half of the order email Katie sorted it all said that I can wait for a few week to get the full order or have a full refund then only got a half refund email Katie she got onto it straight away a now my full refund is on its way thanks to Katie all sorted I have give this company 5 star no doubt I will do business in the future with them

    23 mars 2026
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    Réponse de Big Furniture Warehouse

    Hi Neil,

    We're glad everything is now resolved and we'll make sure Katie sees your brilliant feedback!

    Big Furniture Warehouse

    Noté 1 sur 5 étoiles

    Broken handles not replaced.

    When you phone up to ask about two the replacement of the broken draw handles for the which are from the bedroom chest of drawers I ordered from them and all I got was lied they said we are sending them has we speak two weeks later NO handles.I phoned again still no handles , I don't recommend this company to any one.

    19 mars 2026
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    Réponse de Big Furniture Warehouse

    Hi Sarah,

    Please be advised the calls you were making were not to us directly.

    As soon as you emailed we were in contact with 24 hours to get this resolved, we spoke to the manufacturer who confirmed to us the handles would be sent.

    We have emailed you again three times since to make sure everything has now been resolved but we are still waiting on a response.

    Big Furniture Warehouse

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