Big On Electricals Avis 

Réponse de Big On Electricals

Il y a 19 heures

Hi Richard,

Thank you for your review. It’s great to hear you were able to find every bulb you needed at a great price again, and that they arrived promptly. Thank you for your continued support 💡

Best wishes,
Elise

Réponse de Big On Electricals

Actualisé il y a 20 heures

Hi,

Thank you for taking the time to leave us a review. We’re really glad you found our communication so helpful and that your order arrived well packaged and on time 📞 It’s great to hear you were happy with the price too, and we hope you enjoy your purchase.

Best wishes,
Elise

Réponse de Big On Electricals

Il y a 20 heures

Hi there,

We’re sorry to hear you’ve been disappointed with your heater and with how long your refund is taking, and we completely understand how frustrating it is to be left waiting.

During busier periods, we do need to allow up to 14 days from the date your return reaches us for it to be checked in and your refund processed.

If that 14 day period has passed, please get in touch with our customer service team and share your returns tracking number with us, if you haven’t done so already, so we can look into this further for you. We’d also recommend keeping a record of your proof of delivery, as this will help us trace your return and get things resolved as quickly as possible.

Best wishes,
Elise

Réponse de Big On Electricals

Il y a 20 heures

Hi Kate,

Thank you for your review. We’re really pleased your order arrived even sooner than expected and that everything went well. We look forward to helping you again! ⏩

Best wishes,
Elise

Réponse de Big On Electricals

ll y a 2 jours

Hi Robin,

Glad you found ordering so straightforward and your delivery arrived quickly! Thanks for the great feedback and five stars! ✨

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 2 jours

Hi Michelle,

Great prices and speedy delivery are always a winning combination! Really appreciate your kind feedback and five stars! 🚀

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 2 jours

Hi John,

Really nice to hear you had a great experience from start to finish. Your feedback means a lot to us, thank you! 😊

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 2 jours

Hi Stuart,

Short and sweet! Thanks for the great feedback, it's much appreciated! 🙌

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 2 jours

Hi Paul,

What more could you want indeed! Great to know you're happy with both the price and delivery. Thank you for the brilliant review! 👍

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 3 jours

Hi Lisa,

So pleased you were impressed with our communication and speedy delivery! It means a lot to know you'd happily recommend us. Thanks for the kind words and five stars! 😊

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 3 jours

Hi Andy,

A good price and delivery the very next morning, brilliant! Really pleased everything went so smoothly. Thanks for the great review!⚡

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 3 jours

Hi Keith,

Glad everything arrived promptly and that the product was just what you were looking for! Thanks for the kind words and great review! 📦

Kind Regards,
Jess

Réponse de Big On Electricals

Actualisé il y a 3 jours

Hi Abdul,

Great value and speedy delivery, just what we like to hear! Thanks for the positive review, we really appreciate it! 🌟

Kind Regards,
Jess

Réponse de Big On Electricals

ll y a 4 jours

Hi Cristian,

We're so pleased you're happy with your items and that they arrived so quickly. Thank you for shopping with us and sharing your lovely feedback 🎈

Best wishes,
Elise

Réponse de Big On Electricals

ll y a 4 jours

Hi John,

We're delighted your purchase was exactly what you expected and that you managed to save an impressive £46 compared with Screwfix. It's fantastic to hear your order arrived the very next day, especially after placing it after 6pm. We're so pleased we could exceed your expectations with both our prices and speedy service. Thank you for your wonderful feedback and recommendation, we really appreciate it 🏆📦

Best wishes,
Elise

Réponse de Big On Electricals

ll y a 4 jours

Hi Mike,

We're really sorry for the frustrating experience you've had, especially as you needed the extractor fan in time to install it over the weekend. We completely understand how disappointing it must have been to wait for your order.

We would like to reassure you that the original fan was in stock when you placed your order and was dispatched using Amazon Shipping. Unfortunately, it appears the parcel was delayed in transit and was eventually lost, which is why we were unable to fulfil your original delivery.

We're also sorry for the confusion regarding delivery charges. While delivery may be free when ordering through Amazon, our direct website offers free delivery on orders over £50. As the alternative item you selected was below this threshold, the £5 delivery charge applied. We apologise if this wasn't made clear when you contacted us.

We appreciate that none of this changes the inconvenience and time you've lost, particularly when you had planned your weekend around installing the fan. We'll also be raising the points you've highlighted with the relevant teams to see where we can improve our service and communication.

We're genuinely sorry we weren't able to provide the straightforward experience you expected, and we appreciate you taking the time to share your feedback.

Best wishes,
Elise