Great service and fast next day delivery and very price competitive. Downlighters are a brilliant desin and they were fitted very quickly, better by design as they say. Over all great service.
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Lisez les avis des autres
The product purchased was very competitively priced. The order process is easy to use, and subsequent information was excellent. The delivery time was also excellent. The only issue was the use of... Voir plus
L'entreprise a répondu
No issues at all both with placing the order and delivery, all very clear and quick. Maybe confirmation of registered warranty (via email) would be also helpful. Thank you
I was looking for a specifc model of a bathroom fan from Manrose. Multiple sellers list similar items (with timer, automatic on off, pullcord variations) without the exact details. I was able to find... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel électrique
- aussi dans
- Fournisseur d'équipement électrique
- Grossiste en matériel électrique
À propos de Big On Electricals
Écrit par l'entreprise
We’re Big On Electricals. The One Stop Shop for Electricians, Trade & DIY enthusiasts
Our small, local Customer Service Team have great product knowledge and are assigned to each customer, allowing you to speak with the same team member when you contact us whenever possible. Our aim is to provide consistency with your enquiry or order to deliver fast response times and quick resolutions.
So, whether you are looking for heating, cooling, ventilation, lighting products and accessories for your business or home, we have a great range and deals for you.
Thank you for leaving a review, we read all feedback we receive, both positive and negative, so we can provide the best possible service to our customers.
Coordonnées de contact
Unit 1, Reedswood Park Road, WS2 8DQ, Walsall, Royaume-Uni
- 0800 043 8975
- Sales@bigonelectricals.co.uk
- bigonelectricals.co.uk
4,6
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Good website and Next day delivery…
Good website and Next day delivery worked and seemed to be standard
26 août 2026
Réponse de Big On Electricals
Hi Graham,
We're pleased you found the website easy to use and that your order arrived the next day. It's great to hear you had a smooth experience with us 📦
Best wishes,
Elise
Excellent customer service
Really quick turnaround/order processing; items well-packed; excellent customer service
26 août 2026
Réponse de Big On Electricals
Hi Frances,
We're really pleased to hear your order was processed so quickly and arrived well-packed. It's also great to know you received excellent customer service throughout 🚚
Best wishes,
Elise
Great service one day delivery with…
Great service one day delivery with goods as described rated 4 star as dont know what they are like on a warranty claim if items break
24 août 2026
Réponse de Big On Electricals
Hi,
One day delivery and everything arriving as described is a great start! We hope you’ll never need to put the warranty to the test, but our team is here to help if you ever do 🛡️
Kind Regards,
Jess
Great fast shopping experience
Extremely fast delivery, good prices and communications was excellent.
A pleasure to buy from this store.
24 août 2026
Réponse de Big On Electricals
Hi David,
Speedy delivery, good prices and excellent communication sounds like a pretty smooth shopping experience! Really appreciate the kind words ⚡
Kind Regards,
Jess
No order was received!!
No order was received!!!
No way of using the app or getting hold of anyone. Does seem to be a scam.
26 août 2026
Réponse de Big On Electricals
Hi Elaine,
We’re sorry to hear that your order hasn’t arrived. We can’t see that you’ve contacted our customer service team regarding this, so unfortunately we haven’t had the opportunity to investigate the delivery or help resolve this for you.
Please get in touch with us with your order details so we can look into what has happened with your parcel and assist you further. We can assure you that we are a legitimate retailer and take delivery issues seriously.
Kind Regards,
Jess
Very good service
Ordering was simple, the delivery was on time.
Only very tiny issue was the courier left the parcel on our front porch step and the door open outwards so we had to call him back and ask him to move it so we could open door and get parcel.
27 août 2026
Réponse de Big On Electricals
Hi Graham,
Good to know the ordering process was simple and everything arrived on time. Sorry about the slightly awkward parcel placement though! Glad you managed to catch the courier and get it moved 📦
Kind Regards,
Jess
Used Big On Electricals for the second…
Used Big On Electricals for the second time. Web site lists their products. Easy to find what ever you want. Easy check out. Next day delivery. Perfect.
24 août 2026
Réponse de Big On Electricals
Hi Barry,
Coming back for a second order says a lot! We’re glad you found everything easy to navigate and check out, with next day delivery finishing things off nicely 🙌
Kind Regards,
Jess
Réponse de Big On Electricals
Hi,
Prompt and efficient is exactly the kind of service we want to provide. Thanks for the great rating! ⭐
Kind Regards,
Jess
Réponse de Big On Electricals
Hi John,
Good value and fast delivery, just as it should be! Thanks for the five stars ⚡
Kind Regards,
Jess
Réponse de Big On Electricals
Hi,
Prompt delivery and everything exactly as advertised. Glad your Xpelair fan arrived without any fuss! 💨
Kind Regards,
Jess
Good quality, great price.
Good quality, great price , speedy delivery, new company, new start.
24 août 2026
Réponse de Big On Electricals
Hi Derek,
A new start with a great first experience! Good quality, a great price and speedy delivery sounds like a winning combination 🌟
Kind Regards,
Jess
Big On Electricals great to deal with
I have previously bought lamps from LED Bulbs but now as they have joined forces with Big On Electricals I will continue to buy from them.
Big On Electricals gave very good service and good offers.
Delivery was quick and the delivery company kept me up-dated with their delivery schedule.
18 août 2026
Réponse de Big On Electricals
Hi Jennifer,
It’s brilliant to have you continuing with us following the change from LED Bulbs to Big On Electricals. We’re glad the service and offers have impressed, and that you were kept well informed throughout the delivery too 🥳
Kind Regards,
Jess
Réponse de Big On Electricals
Hi Abdul,
So glad we could get the late delivery sorted for you and turn things around. Thanks for the 100% rating 💯
Kind Regards,
Jess
Bulbs are great, delivery was not
Bulbs are great. Delivery was not. The product and everything about the ordering experience was fine -- but: I was ordering these bulbs for my office, and had them delivered there. When making the order the order details clearly said it would not be delivered until at least the next business day, which worked perfectly fine. However, your partners at Amazon Shipping completely disregarded this detail, and chose to deliver it the next day (a Saturday), when the office is closed and I'm not there. Additionally, arriving at a commercial building that it is clearly closed, rather than seeing this and coming back on a business day, they left it outside in the alleyway. This meant that in order to prevent the package from being stolen and/or rained on, I had to spend part of my weekend going out to my office, figuring out where they left the package and retrieving it, all because the delivery was not done the way you said it was going to be done.
Do better. And maybe get rid of Amazon as your delivery partner. They are, at best, only slightly less ghastly than ordering with Evri.
22 août 2026
Réponse de Big On Electricals
Hi Andrew,
We’re glad to hear you were happy with the bulbs and ordering experience, but we’re sorry the delivery let things down.
We completely understand your frustration, particularly as the parcel was delivered to a commercial address on a Saturday and left outside rather than being reattempted on a working day. Although we use a third party courier, this is not the standard of delivery we expect, and your feedback regarding Amazon Shipping will be taken on board.
We’re sorry you had to make an unnecessary trip to retrieve the parcel and appreciate you highlighting your experience to us.
Kind Regards,
Jess
Réponse de Big On Electricals
Hi,
Next day delivery paired with great service is always good to hear. Thanks for taking the time to leave us five stars 🚀
Kind Regards,
Jess
The company is great
The company is great. But the shower unit itself I’ve had 2 of the same make and model and they’ve both burst and leaked down my staircase - it was the redring one however that is not the fault of this particular company
4 février 2026
Réponse de Big On Electricals
Hi Cheryl,
Thank you for the kind words about our company and for making it clear that your concerns relate to the product itself. We’re sorry to hear you’ve experienced the same issue with two units, as we can appreciate how frustrating that must have been. We really appreciate your fair and balanced feedback 💬
Kind Regards,
Jess
Réponse de Big On Electricals
Hi,
Just what you want from an order, a great product arriving quickly and ready to go. Thanks for the positive feedback 😊
Kind Regards,
Jess
Quick delivery and reasonable price …
Quick delivery and reasonable price highly recommend and definitely consider buying again from them.
16 août 2026
Réponse de Big On Electricals
Hi Arvind,
Knowing you’d recommend us and happily consider ordering again is great feedback to receive. We’re glad the quick delivery and reasonable price made for such a positive experience 😊
Kind Regards,
Jess
Great price and super quick delivery.
19 août 2026
Réponse de Big On Electricals
Hi John,
Great value paired with super speedy delivery is always a good result. Thanks for taking the time to leave us five stars 🚚
Kind Regards,
Jess
Paid for next day delivery a week and a…
Paid for next day delivery a week and a half later still no sign of the package and sending requests for review…
16 août 2026
Réponse de Big On Electricals
Hi,
We’re sorry to hear your order has not yet arrived and completely understand your frustration with the delay.
We can see that you contacted our customer service team for the first time at around 10pm last night and posted this review at around the same time. As your message was received outside of our opening hours, unfortunately we had not yet had the opportunity to investigate the delivery or assist you before this review was posted.
Our current response time during opening hours is under two hours, and our team will be looking into this for you as a priority so we can establish what has happened with your parcel and work towards getting this resolved as quickly as possible.
We apologise for the inconvenience caused by the delay.
Kind Regards,
Jess
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