Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Voir plus
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Voir plus
The team did a very nice job with my bike and collection and delivery went well. I'll be using them again for my other bike ;)
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Bike Hero, your local team of bicycle mechanics ready to repair and service your bike so you can keep pedalling. We collect and deliver at your convenience.
Coordonnées de contact
Unit 2 Ashley Business Centre, Hanworth Lane, Chertsey, KT16 9GF, London, Royaume-Uni
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Great service, super easy to book and fast to return. Excellent company. Very happy with all the work they carried out on both my bike and my daughters. Would highly recommend!
Great experience
Great experience! My bike was picked up from my house and delivered back within around a week. My bike had a lot of replacements so was likely on the longer time period of returning.
Highly recommended
Easy to book. Flexible when I had to change my booking. Bike came back on time all sorted for winter. Makes life so much easier. Thank you
Helpful pick up & drop off service
Helpful pick up & drop off service. Ended up costing me much more than the requested silver service - but the communications & explanations were clear.
Great company!
Great communication, amazing service. I will definitely use bike hero again !
Loved that I could get my bike picked…
Loved that I could get my bike picked up & serviced
Amazing quality staff customer services…
Amazing quality staff customer services so happy with bike hero!
Easy to deal with and excellent service
Usual excellent service from Bike Hero
Usual excellent service from Bike Hero. I lent my ebike to a friend for a country ride and unfortunately he came off and bent the Derailleur hanger. This caused the gear select to malfunction. Booked bike in online on Monday, collected Tuesday serviced and returned on Thursday. Total cost including pick and delivery £40. Bike working as new👍👏👏👏. Highly recommended.
Bike service
First time I've used Bike Hero and would definitely do so again. Bike serviced, plus new cassette with a lower gear and a few other things. All now running quietly and smoothly. And done in three days although they had to order in a part. And the bike is so clean!
Amazing Prices, Service and Communication
Amazing! Great service, fantastic communication and reasonable prices. Highly recommended
Excellent service
OK… but with some issues
Sent in with gears working fine. After being persuaded to get a new chain or the gears won’t work came back with bottom gear slipping and seat came lose first ride out. Picked up ok and with good comms although did take longer than advertised. Overall I was disappointed.

Réponse de Bike Hero
Fantastic firm
Fantastic firm. Fixed my Boost kit under warranty, no fuss. Collection & drop off was also fee free.
Communication is great too.
Did a very good job on 2 of my mountain…
Did a very good job on 2 of my mountain bikes. Taking time fix all problems, and even allowing me to source some tricky parts to get the job completed.
Really like the pick up and drop off service too.
Really good service
Very pleased with my bike service and excellent collection service too, thanks.
Awesome service
Awesome service - Davide did a great job repairing vintage bike in quick time.
Best in customer service
They provided excellent service for my electric bike. Even when an issue arose after the initial repair, they promptly collected the bike and fixed it without hesitation. Their commitment to customer service is truly outstanding
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