Bikmo Avis 423

TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I had to make a claim following an unscheduled trip into the Leeds Liverpool canal after a puncture on my Brompton E-Bike which wrecked the (rather expensive) motor. Bikmo were supportive, helpful... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Am liebsten würde ich -5 Sterne vergeben. Ich habe seit 05/2023 bei Bikmo zwei Rennräder versichert, nachdem ich mich im Internet informiert hatte und von den überwiegend positiven Bewertu... Voir plus

Noté 5 sur 5 étoiles

I couldn't imagine having a better cycling insurance than Bikmo. having even a small bicycle accident was not easy and the damage on the bike kept me back from training. I felt comfortable with Bikmo.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I got my bike stolen which was obvioulsy terrible. Once I received the ref number from the police, the claim with Bikmo was smooth sailing! Raised the Claim in the morning, by lunch time was requeste... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Compagnie d'assurance de vélos

Écrit par l'entreprise

Award-winning cycle insurance and travel insurance designed to protect your passion.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

423 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 45 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Huge thanks to Bikmo Cycle Insurance 🚴‍♂️



Huge thanks to Bikmo Cycle Insurance 🚴‍♂️
I just wanted to say how impressed I’ve been with Bikmo throughout the whole process after my bike was stolen. From start to finish, they’ve been incredibly professional, understanding, and efficient. The claim was handled quickly and smoothly, with great communication the whole way through.

It’s never a nice experience having your bike stolen, but Bikmo really made the process as stress-free as possible. Couldn’t recommend them enough!

26 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

We’re really glad to hear that you had a smooth experience with your claim, even in such an unfortunate situation. Our team always aims to make things as stress-free as possible, so it’s great to know that we came through. We really appreciate you taking the time to share your feedback. Ride safe!

Noté 5 sur 5 étoiles

Csak egy napig volt biztosításom mivel…

Csak egy napig volt biztosításom mivel sajnos azt a biciklit aztán nem kaptam meg amit megrendeltem ide biztosítás már másnap le kellett mondanom de nagyon kedvesek és segítőkészek voltak a megszüntetés ben

27 juillet 2025
Logo de Bikmo

Réponse de Bikmo

Thank you for your review.

Noté 5 sur 5 étoiles

5* Service

I was knocked off my bike, due to a car driver distracted by his kids in his car, and hitting the back of me. Bikmo were very quick at sorting out the payment for my bike repairs. All the staff I dealt with were very friendly and helpful.

15 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Hi Dawn,

Thank your taking the time to review your experience. We're really glad that we could support you through this, and we look forward to seeing you back on the bike soon. 

Team Bikmo

Noté 5 sur 5 étoiles

Great service, highly recommend!

Recently joined and have been really impressed so far!

The policies are super clear, the claims process is straightforward, and the service is c30% cheaper than the equivalent of some of the competitors, whilst having better perks like unlimited worldwide coverage.

22 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Thank you so much for sharing your experience so far! We’re delighted to hear that you’ve found our policies clear, our claims process simple, and our coverage both cost-effective and valuable.

Noté 5 sur 5 étoiles

The process of setting up the insurance…

The process of setting up the insurance was easy. Have not had the necessity to claim and so cant comment on this.

30 août 2025
Logo de Bikmo

Réponse de Bikmo

Thank you for providing your experience so far with Bikmo.

Noté 4 sur 5 étoiles

My bike was stolen having been locked…

My bike was stolen having been locked to a public bike rack with a diamond secure lock. I provided all the extensive evidence required (including lock and bike receipts and photos, maps, crime number etc). The claim was settled in full after 19 days. Other than no response to a couple of follow up emails I sent and a longer time than anticipated to settle (I’m sure I read somewhere that 95% of claims were settled within 2 days!) I was happy with the service and response.

19 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Bikmo were pleasant and easy to deal…

Bikmo were pleasant and easy to deal with on a recent claim. After ruining several hundred pounds worth of kit and accessories in a crash, Bikmo processed and upheld the claim very promptly. The entire process was surprisingly smooth and efficient from start to finish, which is a rarity with insurers.
Yes they're expensive, but you get what you pay for in spades!

18 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Thanks so much for taking the time to share your experience with us! We’re really glad to hear that the claims process was smooth and that you felt supported throughout.

While we know insurance can feel like an extra cost, it’s great to hear that the cover and service gave you real value when you needed it most

Noté 5 sur 5 étoiles

Bikmo insurance was fantastic when my…

Bikmo insurance was fantastic when my bike was stolen. They responded quickly, guided me through a simple claims process, and settled everything within days. Highly recommend their prompt, professional, and supportive service!

17 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Thank you so much for sharing your experience! We’re really glad we could support you during such a stressful time and that the process felt smooth and straightforward.

Noté 5 sur 5 étoiles

A pleasure to deal with

Don’t really write many reviews. Unfortunately I needed to make a claim and the service I received throughout the process was amazing. Rarely these days you get a such a high level of customer service from a company. Everybody you speak to is knowledgeable and helpful. I dealt mostly with a guy called Johnny who was brilliant. I wouldn’t contemplate insuring my bikes with anybody else. Thanks guys

10 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Thank you for taking the time to share such a thoughtful review, Christopher. We’re really pleased to hear that your claim experience was smooth and that our team, especially Jonny, was able to give you the support you needed. We’ll be sure to pass your kind words on to him.

It means a lot to know you wouldn’t insure your bikes anywhere else – we truly appreciate your trust in us!

Ride safe,

Team Bikmo

Noté 4 sur 5 étoiles

Free 30 days insurance

Free 30 days insurance, but you are still quite expensive. Some insurers are half the price, but offer fewer distinct cover categories. Home contents cover leaves a lot of cover areas unavailable, and some with vague wording or lacking cautions provide no away from home cover at all.

28 août 2025
Logo de Bikmo

Réponse de Bikmo

Thank you for your feedback, John.

You’re absolutely right, the benefits included for bikes under home insurance often fall short. For more detail on the differences between home insurance and specialist cycle insurance, take a look at our helpful video here: https://www.youtube.com/watch?v=hz1pZ2QIwXs

Ride safe,

Team Bikmo

Noté 1 sur 5 étoiles

Finger weg von Bikmo

Wollt ihr keine Probleme haben mit eurer Fahrrad Versicherung ? Leider suggeriert diese Versicherung genau das.Habt ihr aber mal n Problem passiert genau nichts ,man bekommt immer die selben e Mails dies und das fehlt noch ,obwohl du es schon drei Mal verschickt hast ,für mich ist diese Versicherung BETRUG .
Mfg.Roland

4 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Unresponsive, slow

They are not a terrible company; the claim not was fulfilled properly--they declined it for an unintelligent reason. But most importantly, it took an EXTREMELY long time for it to come through--about a month--and they wouldn't respond to emails for weeks at a time. I could have taken care of it myself.

This is the second time this has happened – – and they pretend that there is an abnormally high volume – – I guess having a high volume of incidents is normal for them so they can just say there are too many incidents and that is why they are always slow.

2 septembre 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Hi Michael,

Thank you for your feedback. We’re glad your claim was fulfilled correctly, but we sincerely apologise for the delay and the slow response to your emails. We’re currently experiencing a large volume of claims, which has unfortunately impacted our response times.

We appreciate your patience and understanding, and we’re working hard to ensure a quicker, smoother experience for all our customers.

Ride safe,

Team Bikmo

Noté 5 sur 5 étoiles

Made my claim quickly information I…

Made my claim quickly information I gave them was submitted and claim was processed and waiting for payment very happy with the service from Tom at bikmo insurance

21 août 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Thank you so much for your kind words! We’re delighted to hear that your claim was processed smoothly and that Tom was able to provide you with great service. Your feedback means a lot to us.

Ride safe,

Team Bikmo

Noté 1 sur 5 étoiles

This is not worth the premium

This is not worth the premium. Bike was stolen from a locked bike store room in our block of flats. In that room the landlord provided bike racks bolted to a concrete floor. We locked the bike by 3 approved locks to the bike rack . Thieves somehow managed to access room and unbolted the bike rack from the floor and took my daughter's bike.
But no payout by bikemo as the locked room doesn't count and the bolted to the floor rack is in their view not immovable. Just a joke and a waste of the premium.
I wish I had kept my money. Oh, and it took over a month for them to decide not to pay. Cyclists friend ? That's just the marketing
Beware .

10 juillet 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

Hi Ian,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and completely understand your frustration. Please be assured that we do not take the decision to reject any claim lightly. Each case is carefully reviewed against the terms of the policy to ensure a fair outcome.

In this instance, although your bike was secured to the bike rack with approved locks, the object it was locked to could not be deemed an immovable object because it had been easily removed by the thieves during the theft. We recognise that this is an upsetting situation and apologise that the investigation process contributed to delays in reaching a decision.

We always aim to protect our customers and provide peace of mind, and we’re sorry that this outcome did not meet your expectations.

Team Bikmo

Noté 5 sur 5 étoiles

Excellent customer service and easy process - would recommend

Unfortunately had a bike stolen whilst in possession of the bike. Bikmo were excellent in dealing with the claim explaining what needed to be provided as evidence and a fairly quick turnaround in approving the claim. Top tip is take photos of your bike especially any upgraded parts and this made the process very smooth. Would recommend

17 juillet 2025
Avis spontané
Logo de Bikmo

Réponse de Bikmo

We are glad to hear that your claim was approved. Hopefully you'll be back out riding soon enough! 
Thank you for providing your experience throughout the claim.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus