cycleGuard Avis 666

cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy covered the increased cost of buying an equivalent, new, replacement bike from my local dealership.
cycleGuard's claim handler/adviser was at all times extremely professional and helpful in explaining to me which information and documentation they would require to verify and process my claim.
Thanks to cycleGuard, I was able to enjoy cycling again without the risks and stress of continuing to use a damaged bike, or the financial costs of replacing it.

After having my bike stolen they were helpful in getting my claim made

Very prompt response from Jenny, all handled very quickly and easy for me to follow, would recommend CycleGuard to all.

I spoke with Sharon who was on the ball and straight talking through the whole process. My claim took a little longer than I would like but that was down to supplier issues. I'm really pleased, she checked in every few days which kept me on task. Thank you Sharon, may your bonus be fruitful! I've been a customer for years, and I see no reason why this would change.

Fast responses to my queries about my claim and very professional on the phone. I got my claim approved for a stolen bike battery.

Simple and clear way of claiming. Helpful staff and smooth process

it was very quick and effective. Members of staff are very proactive and kind.I strongly recommend!

I got insurance via you my bike was stolen I made a claim back in October and still have not had a setlement I get told a different story every time I ring up and I get told I will have someone be back in touch to chase it up and nothings happened
If I had the chance again I would avoid with all costs

Well organised etc but extremely expensive rip off - you can get much better cover for about a third of the price. Don't throw away your money.

I recently had to make a claim with cycleGuard for my stolen bike, and I must say their service exceeded my expectations. The process was simple and efficient, with quick responses to my emails. Jamie was exceptionally helpful, guiding me through each step with clarity and support. Though I had to pay a £50 excess for my replacement EBIKE, the payout was handled promptly. The personal care and attention from the team, particularly Adam, made the entire experience far better than I anticipated. I highly recommend cycleGuard for their excellent service!

Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpful and made sure my claim was handled with assurance. Great team and customer service on the telephone as well. I was given clear information and instructions on my claim. Can't thank the team enough for the support and piece of mind they give to me. Appreciate all the teams help :)

Don’t forget with cycleguard. 10 years I been with them and they had best part of 10k out of me. They wouldn’t pay out I am not the only person this as happen too. My bike was accident broken even tho my policy was for Accidental damage. I never go with them again and I tell everyone I know not too. In all the insurance companies I been with over my life time they are the worse I have ever had.

The team was fast and empathetic of my situation and claim. They were so helpful and timely. Really are the best company out there for bike insurance. Thank you to Jamie who made this process seamless

It has taken 2 months for this company to decide to pay out for two bikes stolen from my ex Mrs garage. Every time you send an email or proof as to what got stolen, they then have 5 days to reply to the email. Sometimes this took longer.

Trying to obtain the money to replace the bikes, well, that's another story. My sons bikes cost 550 each 3 years ago. The bikes are now 100 pounds each more expensive. They asked for a quote to be able to process the claim. That was supplied, together with the locks which they stipulated in their email. The full quote was around 1450 which I provided with the full costs itemised. I then received an email 8 days later to say they had paid 1100, less my 50 pounds excess, 350 less than the quote.

I am totally not happy with this company, and I be looking for alternatives in the future.

Update....

I have cancelled my policy with this company. After explaining to them that I felt like I was being made out as a criminal, and didn't like the way they only paid some of the claim, all they could say was sorry. The also told me to check each year with the cycle shop as to whether the bike would cost more or less to replace. SHOCKING.......WHO WOULD ACTUALLY DO THAT YEARLY????

5 star. Highly recommend. Serios and professional staff.

I have used used Cycleguard for many years & interactions regards both policy amendments and the one time I had to make a claim were dealt with in a very efficient business like manner. I had two bikes stolen from my garage a number of years ago & the claim was literally settled in a couple of days.

Easy to put in claim for a stolen bike, Cycleguard quick and efficient to pay out. Very fast at responding to emails

Jamie was very helpful explaining each step to me. I was totally unfamiliar with the process of what happens and he was very supportive throughout.

Excellent customer service. I was payed the amount for my replacement EBIKE minus the £50 excess.
I am delighted with the service I received.
Thank you so very much to Thistle Insurance.
You're a reliable Insurance company.