Bird & Blend Tea Co. Avis 

I had a concern about an order arriving late, Ian was just truly fabulous. Such amazing service from Bird and Blend I would highly recommend them.

great service very knowledgeable about there tea and very helpful in the newcastle shop

Jack in the Norwich store was an absolute superstar. He was patient and kind, helping me understand how to make a tea latte and talking me through different tea options. I’ve shopped with Bird & Blend for years for your amazing flavours and customer support - Jack embodied that. It felt like he opened up a new world of tea for me.

Rob in the Lincoln store served me and he was amazing! He was so friendly and knowledgeable, we had a lovely chat and he made me a gorgeous blueberry muffin matcha. It honestly made my day, thank you Rob!!

Very helpful staff in the Nottingham store. So many teas to choose from, the knowledge and guidance was really appreciated. Teas we tried instore included cream egg, which was delightful 😊

Such a lovely, friendly and welcoming shop/café. I went there to try matcha for the first time. They were so informative about the product and demonstrated how to make a perfect matcha. I am a very happy and satisfied customer and will go back 😃

Bee, Rob and Graham in the Lincoln store were all amazing. Friendly, welcoming, knowledgeable on all of their products. We spent over an hour with them and returned the following day for more tea. They and the company have a great ethos. I love my teapot and the recommended teas by Bee and Rob. We will definitely be back.

Extremely fast delivery. The tea's smell amazing. I ordered a few and I've just had the moondrops tea and it's amazing and believe me it really does make you feel tired. I will definitely be ordering more. Thank you for making amazing tea's

Just been to the York store, where the manager and assistant manager were lovely! They were helpful and knowledgeable. We tried a few teas before I chose a starter kit and a couple of loose leaf teas! Can't wait to try them. Thank you

Disappointed to say the least, first purchase in Covent Garden at the weekend. Splashing £7+ on 15 tea bags… thinking wow, this must be good. Got my favourite, lemon & ginger, only to be disappointed by drinking the weakest tasting tea I’ve ever had. Stick to PUKAA… thanks for robbing me blind 🤣🥴

I ordered the selection box mostly for the banana as I'd tried banana elsewhere it arrived damaged and the tins had leaked one being the banana and quite a bit was missing I emailed bird and blend with photos they would not refund me and offered an £18 gift card I've realised this is for online orders which I wouldn't place after this..so its been a waste you also need more than half a teaspoon as instructed the flavours are very underwhelming so for the price very disappointing.

I had an incident with my matcha and got in touch with the team at bird and blend and was quickly resolved and replaced within the same day! Thank you so much Claire for getting in touch and helping me out!

Lovely company and staff :)

This company is amazing! The products are always great, but their customer service is a real highlight for me: whether it’s personal touches and free samples included in the package, or simply getting back to any queries rapidly - and with a helpful, friendly attitude! - I’m really happy to be supporting Bird & Blend. I’m looking forward to keep doing so for a long time to come!

Nice teas but was quite disappointed to have placed an order and receive no samples.. the website says 2 given with every order

Recently attended a tea blending event at the Nottingham store - it was such a lovely evening and Pippa and Indie were really welcoming and informative and made it a great evening. Lots of teas to taste and you get to blend your own and take them away at the end. Highly recommend this event if you love tea and want something different for the evening.

Fantastic customer service. Great matcha. They all taste so good and fresh. Every shop is fabulous. Especially the Oxford branch. Every time I go there, I get the lovely, delicious taste.

In response to your response where you sent a email ... also I now don't use that email

Yes you did but it was 12 hours after the sale ended you could of honored the order easily and you didn't it's fine I got my teapot elsewhere it actually worked out better you lost a over 50 pound order and a customer I lost nothing I'm glad buisness is doing so well you can turn away customers in this climate I was buying your tea for gifts to potentially bringing you new customers.

that order included a gift for my sister who's having cancer treatment but that's okay I'm using teapsy and whittard as there customer service was just better for me no shade but I've had more than one poor experience with your company now and I'd rather shop elsewhere

Regarding their tea advent calendars...

I've only been a B&B customer for about a year or so but can't fault any of their products/team/shops. I know this is terrible to admit but despite intermittently working in Japan i.e. land of matcha I'd much rather be whisking up some Mince-Pie-Matcha

The Matcha Calendar - 10/10 (obvious why it sells out!). I'm loving working through it. I've bought two of their matcha selection packs previously so this calendar is just dreamy.

General tea advent calendar - Yes I really liked this. Packaging is just wonderful and so sustainable but really classy. Only thing I would say - is that I'd have liked a wider selection of black teas and less rooibos in this one

Caffeine free calendar - Wonderful and ticks so many boxes. Of course their rooibos is wonderful (so many flavours!) but maybe a selection of more fruit blends and less rooibos. But otherwise fantastic. Really liked how with this and the "standard" one there's two servings per day. That way (for me anyway) I can work through the flavours and note which ones I want to buy more of later :)

The quality and variety of teas sold at bird and blend is amazing. I have never been unhappy with a purchase because not only is the taste brilliant, they are also priced very generously for the quality! Not to mention the kindness of the staff in stores; I have been to multiple and the workers are always friendly and willing to talk and help out. Overall a fantastic shop :)

I am bitterly disappointed in Bird and Blend. I live in America, and I began an order in early November. It never arrived. I placed a new larger order on December 11. It is Christmas Eve, but my gift has not arrived. I cannot believe this has happened. I doubt I will trust them again.