Birds Bakery Avis 

I have been buying a Christmas pork pie from Bird's for years. What has gone wrong? The pastry was soggy and the meat under-seasoned. Worst of all, hardly any jelly. Very disappointing: the pie went straight in the bin.

Always pay for a good porkpie. Not sure where you had these pies from but brought on 24. I had 3 and just had a big slice. Disgusting is too say the least.. No jelly. Dry. And the meat was was falling out and dry.. Nearly 20 pound what as just been thrown in the bin.. Complaint been sent along with the pictures of them..

Two pork pies purchased 23/12/23.
No jelly in them. Disgusting

I have been a loyal customer of Birds for years and am surprised and saddened by the deteriorating quality of their products. The broccoli mini quiche has shrunk in size and where it contained a savoury mix of filling and broccoli it was a slush of bubbles with something green, inadequate for a quick lunch.
The only cream cakes left today looked a mess so bought 2 of the reindeer cup cakes, so sickly and really not worth anything like the £5 they cost.

A Chia loaf, 2 horrible cupcakes, a rip off mini quiche and a box of mince pies - Total spend £14 +
Something has gone horribly wrong with Birds 😩

I went to birds nottingham victoria centre, I was wanting a made up as they had none left in the cabinet and I wanted another with no butter. I asked and was told no they would not do this. I was going to buy some cakes as well but just walked away and I went elsewhere. Customer Service is also not great at this shop. They could do with some customer service training.

We have purchased two pork pie's in the last few weeks and the quality as got worse, the pie's have not been as good as usual the meat has a lot of gristle ,the pastry has not been cooked it was not as crisp as normal it was soggy .I gave always told people that they were the best but not any more ,if this is what they are like now I will not be purchasing any more

The girl took our order and bought it over to us 2 Cappuccino ordered but 2 lattes were served and the bacon roll served was fatty and no butter to be seen
This all came to 3£ more than if I'd taken it outside
Then as we sat watching their hygiene was appalling .
I work in catering so have a hygiene certificate and aware of what's what
A ,no blue gloves were used in prep of the food ordered or serving to the customers .
A jug used heated up for baked beans was the same jug used before as dried beans were already on the jug
Then when used was put back on the counter behind the serving area to be reused again not washed after each use
There was a lady cleaning the meats counter out.
Again no blue gloves being worn she was cleaning with soapy water the glass shelf above the cooked meats this was not dried after but the food from top put back
She then swept the stainless steel cabinet with dustpan and brush still with meats in there and then served a customer .
No washing of hands was done in-between these two jobs
The dustpan and brush was left On the counter in full view of the shop disgusting
I won't be going bk there for sure
This is not the first time I've seen this in your shops hence the review now .
No receipt was given but paid with card

You have to try the sausage cob if you are passing a Birds. The sausage, the cob, the apple sauce and stuffing, I was surprised to hear are all made by Birds and it's just perfect for lunch! I had one two days running whilst working in the area. Just make sure you get a good dollop of apple sauce! Yum yum.

Over the last year I've become a frequent shopper at the Sutton-in-Ashfield store and would just like to say that the food we buy is still very good quality, but what makes it a pleasure to visit is the staff. Always courteous and with a smile. It really is a pleasure to go in there. Thank you all of you.

Bird's Bakery is a true gem for anyone who appreciates the warmth of a family bakery and dedication to quality. I ordered the cream tea bundle from the online store, and the cream was absolutely outstanding. Definitely recommend it!

Excellent Service!
I reguarly shop in Bulwell and on Thursday I went into one of my favourite stops - Birds, their cream cakes can not be beaten for freshness and taste, I love the caramel doughnut, and their bread rolls are a massive hit with all the family.

Great products with high quality and relatively fresh. It's great to know from a friendly staff that Birds supports local businesses.

I purchased a large range of platters and cakes from Birds. The team were incredibly helpful, and I was able to order over the phone for collection a week later.
The party was a range of children and adults and all the food went down a treat, all happy faces and full tummy's. The cream cakes were to die for, traditional fresh cream, all hand made and we're definitely a special treat for our get together.
Would 10000% use them again!!!!

Always a great experience buying from Birds! They also sell online now which is awesome :)

Bingham Birds staff very in helpful a smile would help, not good service cream not like proper cream but the stuff you get out of spray can yuck
Front of shop could do with a good wipe done and steps !
Sorry Birds you have lost me a good client.

Birds have been synonymous in Derby with quality at a good price. I can remember how people in Derby would queue outside their shops from the early hours of the morning. OK these days they have more competition...but really the quality has diminished. Is it profiteering....or trying to keep up with the prices of competitors???
I went in and bought some custard tarts and vanilla slices. When I got them home I realised they were like half the size of how they were in the past. The vanilla slice was always a treat filled with cream. Not so now. I was left really disappointed. So poor Birds... shame on you...
Well I received a reply from Birds today [29 September] saying they hadn't reduced the size of their Vanilla Slices. Well, maybe they haven't THIS YEAR... but sadly that just not true. They are substantially smaller than they used to be...in line with many manufacturers you now pay more for less. I'd say if you have a quality product - which Birds used to have then you charge for it. But please don't try and con me by saying you haven't reduced you sizes when clearly you have...

As per previous review I contacted head office by email to complain about the service or rather lack of it at their Stapleford shop.
There was not even an acknowledgement so basically a complete waste of time.

I sent this email on the day we experienced Birds Bakery. Unfortunately I received no reply so I thought I’d go public so others don’t waste their money like we did as it appears head offfice don’t seem to accept feedback.
—————
Good morning.

My wife and two children have just purchased your cooked sausage cobs from your Duffield store at approximately 9:00 this morning.
We usually stop off prior to a long car journey.

Unfortunately on this occasion we wish we hadn’t.

The service was slow - forgiven as perhaps your colleague was new. However the dried up sausages had the appearance and texture of reheated canteen food.

Obviously I can’t confirm they were reheated, as they were all stone cold, I suspected heating them a third time would only render them suitable for tent pegs.

Just letting you know as a premium price requires a premium product.

My sister who is 86 who lives in Langley Mill purchased a pork pie from the shop in Heanor yesterday. She has always shopped at Birds and the pork pie was a special treat. However the last two purchases have been peppery and contained a lot of gristle. As you can image they are not cheap being over £4 and she is a pensioner so has to be careful with our chases. As I said she uses this purchase as a treat but the last two have been out in the bin. She is unable to return the product relying on someone taking her shopping being disabled. She telephoned the shop and they requested she return the pie but as she was unable to do this she was told it would be recorded in the complaints book. She is not the only person who has found the same problem in the ingredients. Please will you look into this complaint. Thank you.

I ordered platters for a birthday party and they lived up to the description, and they went down very well with our guests. Marie at the Chaddesden shop was very helpful when I was both ordering and collecting the platters when she helped me get them to the car. All of our guests were thrilled when they saw we had Birds food.