Birmingham City Council Avis 

Birmingham City Council is not fit for purpose, we have an ongoing ASB case which has so far been going 5 years, yes 5 yes, the officer dealing with this Steven Howard is about as much use as a lead weight on a sinking ship, this is the second officer, as the 1st Peter Gayle took it upon himself to close the case, despite us saying no, just so the offender could take over the tenancy from his deceased mother, Mr Howard has not followed any of the guidelines set put by the council itself, he doesn't answer messages or emails, we feel like we are being treated as the perpetrators not the victims, total lack of professionalism from both the officer and the council in general.

Outraged with this council. Money making scammers hiring bullies like Equita to enforce themselves on a late clean air zone fines.
I had threatening letters and calls come through from Equita saying I hadn't paid a clean air zone payment. I informed them that I hadn't received anything from Birmingham city council they told me to call them a deal with it or else they'll be coming for our goods.
Called Birmingham city council and they really couldn't care less not even checking my details to see if any follow up letters were sent to me. The woman said it's with Equita and we can't do anything about it. Seriously?? I ended up paying £750 for what could have been a few founds on a late payment with the council had they helped.

Can I put less like 1 star website looks like 30 years old do any payment its like mission imposibble century XXI but birmingham its like welcome in century vii

Got robbed by the thieves at Birmingham council via ULEZ scam.

Every way you turn, some thieving lowlife is out to rob you. In this case, it's Birmingham City council.

No problem - will avoid this place in the future. Their loss, not mine.

As a BCC tenant I can say I am shocked at the level of service im getting regarding repairs lived in the property 18 months and been complaining about a leak under my sink Wich has not been resolved they send the cowboys in and still nothing baring in mind the kitchen is 40 plus years old along with the bathroom Wich has now lead to mould and mushrooms going and still won’t sort the issue I’ve now resulted into getting a solicitor involved don’t ever get houses by these rogue landlords rent out properties that ain’t for for purpose and don’t like doing repairs now it’s in the hands of a solicitor sad ya hve to get these involved for them to do their job properly I really hate bcc with a passion and yet their excuse is they have 60+ thousand properties that isn’t my problem my problem is I have a kitchen I can’t use due to it falling apart covered in mould and mushrooms Wich has resulted in me either living on take aways or using my neighbours kitchen to cook shame on you BCC

Parking ticket fine. The process is disgraceful. I made the payment around 20 minutes after spending time on the phone and ring go app trying to change my number plate on the system as i changed my number plate to a private number plate. Phone system and app is useless. I managed to complete this but moved away from car doing so as i did not want to be late for a work meeting. During this time, they put a parking ticket on. Baring in mind i was parked in a parking lot so the person who sits there was definitely monitoring the car. Birmingham Car Park NCP by the birmingham library. I appealed the parking fine as i paid £11.51 although was over the 5 minutes they give to pay the ticket but as mentioned above it took me some time to change my registration. No consideration. Very generic replies from the appeals team. If you want to appeal the appeal then you have to wait for a formal notice to owner which you only receive if you do not decide to pay the parking fine. Now the parking fine is at 50% discount so £25. If you decide to appeal through the formal notice to owner then you may not get the 50% discount. Straight away this forces your hand as the penalty charge could increase to £50 if your 2nd appeal is not upheld. Furthermore you have to go through this process before you can take it to the tribunal. So what do you do…..waste time (which is money) appealing writing emails etc and you still might end up paying £50 or just pay the £25? Absolute joke.
Birmingham City Council, we are going through a crisis with bills going up etc. Very inconsiderate.

I was recently stung by the clean air zone.
I didn't know it existed!
So, I googled it, and it came in suspiciously after Covid, presumably when Council funds were running low.
Several Councils have come close to bankruptcy citing Covid (google it...).

But not Birmingham City Council - they introduced a clean air zone so that Deborah Cadman can keep her excessively high wage! Seriously, does a councillor with limited responsibility over a million people deserve to get paid more than a head of state with complete and total responsibility of every aspect of life over a country with 60 million people? Thief!

Horrendous booked a bulky waste collection they showed up parked for five minutes and drove off no idea what they are doing call centre staff are hopeless clearly suit this authority incompetent the lot of them
never get a word of sense out of any of them biggest council outside London they are a EMBARRASEMENT

Driving in and out of Birmingham, I racked up 2 clean air zone charges - one on the way in, one on the way out. There were no markings to show that I was in the clean air zone, I didn't even know there was one. I got the letters through, pay £60 each within 14 days or it doubles. So, I contested it. Because I contested it, it went over the 14 days. So I had to pay £240!! For driving from Coventry to Birmingham and back!! It's only £3 on the bus!! Where does the money go? Deborah Cadman! She gets paid £186,000 a year. Birmingham City Council burns through £3.2 BILLION every year, has the lowest ratings for customer satisfaction for a council of it's size in the country (more complaints per capita than Leeds or Manchester), generally does nothing, and she put this robbing scheme in place to pay herself more than the Prime Minister! WHAT A ROBBING FRAUD!!!

Charged for a clean air zone despite the fact that our car is far cleaner than many entitled to drive in for free. Despite evidence to support this, you are up against a Council/Government office which means there is no accountability. No wonder the Country is in such a mess. Not much point in receiving a reply to this, but until fairness is mandatory, I will highlight this sort of disparity.

I had 6 parking tickets to pay for my stolen car. I have had 6 PCN rejected and had to pay £370 in fines for my stolen car being used in Birmingham. I have an official police report and a recovery receipt for my car, but all this did not matter, they robbed me. It’s hard enough in the present times with the cost of living, but I was put through more suffering. And the notices keep coming . It is torture.

I wish I could give 0 stars, the councillor and the council probably do not care anyways. They are just there to steal and destroy lives of the people of Birmingham.

Clean air zone is a scum project, I have always paid when I went in it, however this time I paid for the wrong date in error (as we are prone to). I called up to explain, the lady was so rude and condescending and she said it is the motorists fault and there is nothing they can do.

Eventhough I paid the charge technically, I was told that it should be foregone and I still have to pay the fine and even if I appealed, the original £120 will be held up... SO BASICALLY THE COUNCIL CHIEF & COUNCILMEN AND EXECUTIVES ARE JUST LYING THIEVES AND CONMEN LOOKING TO DESTROY LIVES EVEN IN THIS COST OF LIVING CRISIS. THERE IS NO WHERE TO COMPLAIN, TO EVEN VOICE AN IMPROVEMENT TO THE SYSTEM. BUNCH OF DICTATORS IN THERE, I AM JUST SO PISSED.

I think the other reviews show the true incompetence of this council, very happy not to live anywhere near this city and have to deal with the unqualified incompetent folk who run it.
Passed through for 1 day and will never be back again.
So sorry for all the good people of Birmingham to have these incompetent fools run it for you.

I went to Birmingham for the first time 5th Aug 2022 to see the bull. Was my birthday treat. Driving into the city centre was hard work, The roads are like spaghetti junction and I took 4 wrong turnings before I got into the centre. I have very limited mobility, but finding parking really close was so much easier than imagined! Lovely day, great atmosphere. Driving out was much the same, lots and lots of concentration needed for a new comer to drive around this city, but so worth the effort. So imagine my dismay when three weeks later I get a fine for not paying the clean air charge! What clean air charge?????? I didn't see any signs, but maybe I was busy concentrating on Driving! Why no notice on sat nav like there is for toll roads? I honestly don't remember seeing one sign asking me to pay a sign. So I am obviously too blind to visit Birmingham, so won't be happening again. Not worth the hassle, don't know what I will get fined for next time. Gutted. If I had seen a sign, I would have paid! No problem! It's a good idea! But why is it a secret!?!? Until 3 weeks later that is. So, lovely, lovely city, but can't afford the secret fines.

Awful service. Went through to switchboard and was given 4 numbers to try and call to resolve my query, all of them unobtainable then given an email address and had a reply saying on leave. Does anyone actually work here!!

Disgusting customer service. Thanks for nothing mr cough

Yes, £3200000000 is what Birmingham City Council spends each year!

And what does the taxpayer actually get for it?

They are impossible to get to actually talk to, and when you do they are utterly useless. No help at all.

You have to look at Birmingham, how much of a mess it all is, and then look at that budget, and think to yourself - what are they spending that 3.2 billion pounds on? Paying people to sit around and do nothing?

Absolutely unfriendly support to its residents!

I'm extremely disappointed with the "help" received by this council and that is why planning to relocate soon!

I had an issue with Birmingham City Council, which I complained about. Their response was a complete fob off, basically they did not address my complaint at all and just said "sorry we did that" - I actually wanted what I was complaining about resolving! That is what I pay for! They then ignored a request to review my complaint, and have since ignored any further communication.

It has been over 2 calendar months since I originally complained, they are supposed to respond withing 15 days and review within 20 ACCORDING TO THEIR OWN WEBSITE. They do not actually do what they say they will do, they are just a bunch of incompetent, lazy, lying thieves. There is no accountability, the management of Birmingham City Council is appalling. Clearly the message from the top is that failing to provide any services to customers and ignoring them until they hopefully go away is acceptable. It isn't. I pay money, I want the service I pay for.

Received a parking fine after the machine I paid the fees into didn't print a ticket. I left a note on the windscreen and got 2 witnesses to prove I paid. I spoke to a civic parking operative a few streets away and he said "just appeal if you get a ticket". 2 times after appealing, the council parking department have asked for more information or I could just pay up. This is despite sending them 6 photos proving the machine wasn't working.
Has anyone else had this hassle? Is it Birmingham City Council policy to keep asking for more information in the hope drivers will just pay up? However I am now expecting to hear from the courts. I'm sure the local magistrates court is not aware of this behaviour. Would a freedom of information request find out if this is widespread?