Biscuit Pet Care Avis 

Réponse de Biscuit Pet Care

22 juin 2026

Hi Mia,

Thank you so much for your lovely review!

We’re delighted to hear you’re enjoying Biscuit and that it’s helping you care for your pup in a fun and useful way. Making pet care feel rewarding and enjoyable is exactly what we’re all about, so your kind words have really made our day.

Thanks for being part of the Biscuit community. Here’s to many more adventures, healthy habits, and happy tail wags together!

The Biscuit Team

Réponse de Biscuit Pet Care

8 juin 2026

Hi Victoria,

Thank you for taking the time to share your feedback.

We're sorry to hear that Biscuit didn't fit your needs while travelling across Europe with your dog. We completely understand how frustrating it must be to stay active, see your walks recognised by PitPat, but not be able to earn rewards through Biscuit during your trip.

Biscuit has always been a UK-focused app, and rewarded walks have only ever been available within the UK. This has been the case since Biscuit launched and is outlined in our Terms & Conditions, which state that Biscuit is intended for UK residents and UK-based use.

That said, we appreciate that this can be disappointing for members who spend extended periods travelling abroad with their dogs, especially when activity is still being tracked through PitPat.

Feedback like yours is incredibly valuable because it helps us understand how people are using Biscuit and where there may be opportunities to improve in the future. We've shared your comments with the team.

We wish you and your pooch many happy adventures across Europe. If you'd like to share any additional feedback, we'd love to hear from you at support@biscuitpetcare.com.

The Biscuit Team

Réponse de Biscuit Pet Care

22 juin 2026

Hi Jill,

Thank you for taking the time to leave such a thoughtful review! 🐾

It’s fantastic to hear that you’re enjoying tracking your walks with Buddy, comparing progress with similar breeds, and getting involved with our quizzes. We love helping people discover new things about their dogs while celebrating the journey they’re on together.

We’re especially pleased to hear that our support team has been able to help quickly whenever you’ve needed us. Your feedback means a lot to the whole pack and motivates us to keep making Biscuit even better.

Thank you for being part of the Biscuit community, and give Buddy a fuss from us!

The Biscuit Team

Réponse de Biscuit Pet Care

4 juin 2026

Hi Ian, thanks so much for this. We're chuffed the team could get things sorted and turn a wobble into a win. Going over and above is exactly what we aim for, so it means a lot to hear it landed that way. If you ever need a hand again, we're only an email away at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Réponse de Biscuit Pet Care

4 juin 2026

Hi Alison, free coffees on your walks? That's the dream. We love that Biscuit's turning your everyday strolls into little Costa treats, and there's plenty more where that came from. Thanks so much for the lovely words, and keep those steps (and your pup) happy. Anything you ever need, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Réponse de Biscuit Pet Care

4 juin 2026

Hi Alun, short and sweet, just like a good treat. We're thrilled you're loving the rewards. Keep walking, keep earning, and if you ever need us we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Réponse de Biscuit Pet Care

4 juin 2026

Hi Dawn, what a brilliant review, thank you. Having you with us right from the beginning means the world, and we love that your dog gets a steak at Miller & Carter for all those walks. That's rewards done right. A huge thank you too for spreading the word to your friends, it's walkers like you who make Biscuit what it is. If you ever need anything, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Réponse de Biscuit Pet Care

15 mai 2026

Hi,

Thanks for your feedback, and we completely understand why that change might feel frustrating. We know annual plans can feel simpler and easier to manage, especially if that’s what you originally signed up for.

We’re always reviewing how we offer subscriptions and pricing so we can keep improving Biscuit and adding more value for dog owners. We really appreciate you being part of the journey so far, and we’d genuinely hate to see you go.

If there’s anything specific that’s made the change difficult for you, please drop us a message at support@biscuitpetcare.com. We’re always listening to feedback and sharing it with the team. 🐾

Réponse de Biscuit Pet Care

4 juin 2026

Hi Lyn, that's what it's all about, getting rewarded for the walks you'd be doing anyway. Thanks for taking the time to leave a review, it really does mean a lot. Keep enjoying those walkies, and we're always here at support@biscuitpetcare.com if you need us. Happy walks, The Biscuit Team

Réponse de Biscuit Pet Care

5 mai 2026

Hi Peter,

Thanks for taking the time to share this, we’re really sorry to hear how frustrating the app has been for you lately.

It’s especially disappointing to hear that your walks aren’t recording properly and that you’ve been losing progress, we know how important it is that every walk counts. From what you’ve described, this sounds like a tracking or saving issue that we’d really like to investigate properly.

We’ve reached out to you directly to gather a few more details so our team can dig into what’s going wrong and get this resolved. If you’re happy to share a couple of recent examples of failed walks, we’ll take it from there and do our best to turn this around for you.

We completely understand your concerns around value, especially if the app isn’t working as it should, and we want to make this right.

Please do drop us a message at support@biscuitpetcare.com if you haven’t already, and we’ll prioritise this for you.

Thanks again for your feedback, it really helps us improve.

The Biscuit Team 🐾

Réponse de Biscuit Pet Care

16 avr. 2026

Hi Jeanette,

Thanks for your feedback, and we’re really sorry to hear this has been happening, especially if things were working well before the update.

That definitely doesn’t sound right. Walk tracking, including distance, should be recording consistently, so we understand how frustrating it is when it doesn’t, particularly when it affects your progress and rewards. 

We’ve recently made some improvements to how walks are processed in the background, which helps performance overall, but it can sometimes lead to issues like this for certain users. We’d really like to take a closer look at what’s going on in your case.

If you’re happy to, please drop us a quick message at support@biscuitpetcare.com with a bit more detail (device type, app version, and when it tends to happen). That’ll help us get this sorted for you as quickly as possible.

We appreciate you flagging this, it really helps us improve, and we’re on it.

The Biscuit Team 🐾

Réponse de Biscuit Pet Care

16 avr. 2026

Hi Nicola,

Thanks for taking the time to share this, and we’re really sorry it’s been a bit hit and miss.

It sounds like your walks are either slow to update or not recording properly while you’re out, which we know can take the fun out of it. Walk tracking should feel smooth and reliable, so this isn’t the experience we want for you.

We’ve recently made some behind-the-scenes improvements to how walks are processed, which means updates can occasionally take a little longer to come through while everything syncs up. That said, it definitely shouldn’t feel inconsistent.

If you can, please drop us a message at support@biscuitpetcare.com with a bit more detail about when this happens. For example, if it’s in low signal areas or happens on every walk. That’ll help us pinpoint what’s going on and get things running as they should.

Thanks again for flagging it. We’re on it.

The Biscuit Team 🐾