Received our order over two delivery’s which was fine but was missing our bench that we ordered. I spoke with the team and they sincerely apologised even though it wasn’t their fault and sent a new on... Voir plus
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Lisez les avis des autres
Product, delivery and price were all great but I ended up with two different models of what I ordered. Not a deal breaker and wouldn't stop me using BlackBearFitness in the future.
L'entreprise a répondu
We placed an order on 15/02/26 and after an initial carrier mix-up, we received part of the order on the 18th. Despite multiple unanswered emails and calls, we are still waiting for the rest of the... Voir plus
5 star experience I enquired about a Dumbell set as couldnt find exactly what I wanted. Lucky enough to live close to the warehouse so went down to discuss requirements. Really helpful and friendly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Here at BlackBear Fitness we specialise in commercial and home gym fitness equipment. Our knowledge on our products gives us second to none experience in the advice we will be able to offer you in deciding what best suits your requirements. Whether you're on a tight budget and testing the fitness waters or you're looking to outfit a full state of the art training facility, we will go above and beyond to see you get exactly and more that you need from us. No pressure quotes and genuinely impartial advice is what we'll always offer, we're happy as long as you are happy. If we can strike some deals in the meantime, great. If we can't we just hope you learned something to make an informed decision down the line.
Coordonnées de contact
5 & 6 Discovery Park, PE7 3GX, Yaxley, Royaume-Uni
- 01733 602 409
- sales@blackbearfitness.co.uk
- blackbearfitness.co.uk
4,2
Bien
525 avis
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A répondu à 48 % de ses avis négatifs
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Home gym kit out - exceptional service
Ordered & collected a home gym set up recently, barbell, weight plates, crash mats & a squat rack, very happy with all & the squat rack was simple to put together. Everything is exceptionally priced when compared to similar products from other companies & the quality matches those higher priced products.
Communication from Anthony has been nothing short of excellent, he has been very responsive to messages & quick to help.
Will definitely be purchasing again to add to the setup once we move & have the space
11 juin 2026
Avis spontané
Réponse de Blackbearfitness
Hi There,
Thank you for taking the time to leave such a detailed review.
It was a pleasure helping you put your home gym setup together and I'm delighted to hear you're happy with everything. It's great to know the squat rack was straightforward to assemble and that the quality and value of the equipment met your expectations.
We work hard to offer equipment that delivers excellent quality without the premium price tag, so it's fantastic to hear that reflected in your experience.
Thank you again for your order and kind words. We look forward to helping you add to the setup once you've moved and have the extra space available.
All the best,
Anthony
BlackBear Fitness
Excellent quality
I was very impressed with the politeness and professionalism when visited Blackbeard Fitness while I was in the area and I was shown around the showroom floor and I was amazed on what was on offer .
Very well presented and easy to find items
I would definitely recommend these to anyone and I will be using them again in the future
8 juin 2026
Avis spontané
Réponse de Blackbearfitness
Thank you for taking the time to leave such a fantastic review, Stefan.
We’re delighted you enjoyed your visit to our showroom and found the team helpful and professional. We work hard to create a welcoming environment where customers can see and compare equipment before making a decision.
We really appreciate your recommendation and look forward to seeing you again in the future.
Anthony & The BlackBear Team
Great products and excellent customer…
Great products and excellent customer service, would highly recommend.
1 juin 2026
Réponse de Blackbearfitness
Thanks for the review, Jamie.
Really pleased you’re happy with both the equipment and the service. We appreciate the recommendation and hope you’re enjoying the new setup.
Thanks for choosing BlackBear.
Anthony & The BlackBear Team
Good value but delivery frustrations
Overall - good value equipment and customer service were quick to respond when contacted, but a frustrating experience with deliveries spread over 2 weeks and lack of clarity about items coming separately.
Collars delivered (from a barbell and plate bundle) were not the ones pictured.
21 mai 2026
Réponse de Blackbearfitness
Thank you for your feedback, Mike.
We're pleased to hear you were happy with the equipment and found it to be good value for money.
We appreciate your comments regarding the delivery experience and communication. We understand how frustrating it can be when delivery expectations are unclear, and we're continually working to improve the information and updates provided to customers throughout the process.
Thank you for choosing BlackBear and for taking the time to leave a review.
Anthony & The BlackBear Team
5 Stars
Perfect bench, rack, barbell and plates. Couldn’t ask for anything other than Blackbear, pricing on point.
31 mai 2026
Avis spontané
Réponse de Blackbearfitness
Thanks for the fantastic review, Ian.
We’re really pleased to hear you’re happy with the bench, rack, barbell and plates. It’s great to know everything met your expectations and that you felt you received good value for money.
Thank you for choosing BlackBear and we hope you enjoy your setup for many years to come.
Anthony & The BlackBear Team
I made the order two weeks ago MISSING
I made the order two weeks ago, order 15890 and the website said they have 10 in stock and I can get it within two days delivery. It has been 14 days and I still haven’t received my benches. Or even a tracking number. I have tried to call the company over 10 times and every time have been sent to voicemail. Emailed about my issue, and they sent me a tracking number dated back in 2025. So I can’t contact them to get a refund, I want my bench this week! As they still have ten in stock according to the website. My PT studio opens in a week so need these straight away or refund to get them elsewhere.
16 mai 2026
Avis spontané
Réponse de Blackbearfitness
Hi Coby,
Thank you for bringing this to our attention.
We're very sorry for the frustration and inconvenience caused. The delays and communication issues you've experienced are not the standard of service we aim to provide.
We understand how important this order is given your PT studio opening and completely appreciate your concerns.
We're currently reviewing this matter as a priority and are committed to reaching a satisfactory resolution as quickly as possible.
Thank you for your patience and for giving us the opportunity to put things right.
Anthony & The BlackBear Team
Excellent service
My recent experience with buying a leg extension and leg curl machine from Blackbear Fitness was excellent. From initial ordering to communications re delivery, this company surpassed all expectations and I would totally recommend Blackbear Fitness.
22 mai 2026
Réponse de Blackbearfitness
Thanks for taking the time to leave such a fantastic review.
We’re delighted to hear you were happy with both the equipment and the service you received throughout the process. Feedback like yours means a lot to a family-run business like ours.
We really appreciate the recommendation and hope you enjoy your new machine for years to come.
Anthony & The BlackBear Team
Brilliant customer service and value for money
Brilliant experience with Anthony at Blackbear fitness. Highly recommended and had I had the space to install and setup more equipment I would. 100% will be a returning customer.
A small issue with my order was resolved without hesitation and communication maintained throughout.
Check out Blackbear’s socials for some amazing offers and deals.
17 mai 2026
Avis spontané
Réponse de Blackbearfitness
Thanks for the brilliant review, Andy.
It was a pleasure helping you with your order. We’re really pleased to hear you were happy with both the equipment and the service, and that we were able to get the issue resolved quickly when it arose.
We genuinely appreciate your support and look forward to helping you again when you’re ready for the next addition to the gym.
Anthony & The BlackBear Team
I would give a 0 if I could
I would give a 0 if I could. Ordered on the 2nd May with 1-2 working days delivery. It’s the 14th and had nothing. Emailed to chase and had no response. The tracking app has no details on it. Appalling service. Avoid!
2 mai 2026
Avis spontané
Réponse de Blackbearfitness
Thank you for your feedback, Shona.
We're very sorry to hear about your experience and understand your frustration regarding the delay and lack of communication.
We appreciate that waiting longer than expected for an order, particularly when delivery expectations have been set, is disappointing. We also recognise the importance of providing timely updates when issues arise.
We take feedback like this seriously and are continuing to improve both our communication processes and order tracking updates.
Thank you for taking the time to bring this to our attention. If we ever get the chance to work with you again we'd love to prove this was a one off.
Anthony & The BlackBear Team
Ordered a tricep extension machine..
Ordered a tricep extension machine..
Asked for the red one got told red been sent out ..after about a week got told it got delivered to wrong address so will I have the black I accepted.. when that arrived the box was very badly damaged and all taped together but there was a piece of the box missing ..
Contacted them with photos to let them know ..
When putting the machine together not only was it quite scratched in places but the handle end caps was missing ..
Again contacted them told them the issue.. I can live with the scratches but need the handle end caps.. after contacting them twice they apologised and said they will send out the caps.. to this day there have never arrived.. and I’ve tried to contact them three times via email with no reply to all three their phones are not connected .. all in all not a good company to do business with from my perspective
4 avril 2026
Avis spontané
Réponse de Blackbearfitness
Thank you for your feedback, Cole.
We're very sorry to hear about the experience you've described and completely understand your disappointment.
The issues you've highlighted regarding the delivery, condition of the packaging, missing parts and lack of follow-up communication are not the standard we aim to provide.
We appreciate that you gave us multiple opportunities to resolve the matter and we apologise that your experience fell short of expectations.
Customer feedback is taken seriously and helps us identify where improvements are needed within our processes and communication.
We would welcome the opportunity to review this matter again and work towards a resolution if you could call us on 01733 602 409 as we did send the end caps out but sadly they've not arrived, we can send these back out for you if required?
Anthony & The BlackBear Team
Rough finish on handle
Avoid. The finish on the 14kg bell I ordered was poor. The handle had really sharp edges that would need sanding off before the bell would be usable.
I wrote to Blackbear and sent photos. When they finally replied, they offered me a partial refund or exchange. I requested an exchange, so as to give them another chance, but then heard nothing. I chased them a week later but with no success. Very poor service.
5 mai 2026
Item refunded after they realised they…
Item refunded after they realised they only had some of the item
9 avril 2026
Réponse de Blackbearfitness
Thank you for your feedback, Bill.
We're sorry we weren't able to fulfil your order on this occasion.
Whilst we always aim to keep stock availability accurate, occasionally discrepancies can occur and, when they do, we believe it's important to be upfront and issue a prompt refund rather than leave customers waiting unnecessarily.
We appreciate your understanding and thank you for taking the time to leave a review.
Anthony & The BlackBear Team
Disappointed
After receiving an email to inform me that the product I ordered was out of stock, I replied to say that I wanted a refund. I have not received a refund or the product nor have I received another email.
25 mars 2026
Réponse de Blackbearfitness
Hi Luke,
Sorry for this experience, I did just try to call you just now to discuss but the call got screened by the Apple AI thing :)
I can see my team replied to you stating the product was accidentally out of stock and shouldn't have gone through as a sale on the 26th April, then a follow up email on the 29th.
I truthfully cannot locate any reply from you, there's notes on the system stating 'pending customer reply'. Then we got this review this morning.
If you'd like a refund we can of course process that straight away for you, instead of a colour replacement offer. We haven't actioned anything as we genuinely haven't got any reply to our comms, but now we're aware we can resolve a refund for you immediately.
Thanks
BlackBear
10/10
Can’t fault Blackbear , prompt delivery always on hand should a problem arise and all products areas displayed which is great
26 avril 2026
Réponse de Blackbearfitness
Hi Jason,
Many thanks for your review, we appreciate your repeat business :)
Thanks
BlackBear
They care
There was an issue with my original order where it was seemingly lost in process of being shipped by the shipping company. I emailed blackbearfitness and Anthony replied promptly and immediately had a new one shipped out to me. Got it the next day 😊.
The product itself is well made although the velcro for the strap would benefit from being stronger ( or maybe having a built in strap design?)
Either way, great experience with the company and Anthony is a stellar guy!
6 avril 2026
Réponse de Blackbearfitness
Thank you for the fantastic review, Niell.
Whilst it's never ideal when an order encounters an issue in transit, we're really pleased we were able to get everything sorted quickly for you.
We also appreciate the product feedback regarding the strap design. Customer suggestions like this are always valuable and help us improve future products.
Thank you again for your support and kind words. It means a lot.
Anthony & The BlackBear Team
AVOID AVOID AVOID
This company delivered an Assault Bike that was completely different from their website / what they have advertised. I complained and they advised they were out of stock so acquired stock from another company which on looking was advised at a much lower cost than what I paid! The Assault Bike also had missing parts to it. I have telephoned several times and emailed several times and now being completely IGNORED. Terrible customer service and baffled as to why they are not co-operating with me having taken my money!!!
17 avril 2026
Avis spontané
Great products
Great products, great price, great to deal with, will be back for more home equipment!
10 avril 2026
Avis spontané
Réponse de Blackbearfitness
Thank you for the review, Danny.
We're delighted to hear you were happy with the products, pricing and service you received.
We appreciate your support and look forward to helping you with the next additions to your home gym.
Anthony & The BlackBear Team
Secure
Apart from having to contact customer service to confirm dispatch/delivery everything was great. Fair pricing, lat pull down machine very good quality & solid well packed & straight forward assembly. Fully recommended.
30 mars 2026
Réponse de Blackbearfitness
Hi Darren,
Really nice to see you're happy with your recent machines order. If you ever need any more attachments or advice on what would suit your gym next, we're at the end of the phone on 01733 602 409.
Thanks
BlackBear
Met me out of hours to suit my…
Met me out of hours to suit my availability. Bought some partial plates, they are excellent and there service was excellent. Will definitely use again
6 avril 2026
Avis spontané
Réponse de Blackbearfitness
Hi Steve,
Thank you for your review, glad our flexibility allowed us to work with you on this :)
If you ever need anything else, you know where we are.
Thanks
BlackBear
Smith machine
They came over to fit my extreme smith machine which was fine with complete confidence and skill. I would recommend to anyone and definitely will be doing so. Great value for money better than any I have seen anywhere else. Great communication all the way through. Thank you will be coming back for more.
6 avril 2026
Avis spontané
Réponse de Blackbearfitness
Thank you for the fantastic review, Andrew.
It was a pleasure helping with your Smith Machine installation and we're delighted to hear you're happy with both the equipment and the service provided.
We really appreciate your recommendation and look forward to helping you again in the future.
Anthony & The BlackBear Team
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