Blaines Avis 

We suffered a water leak which went under all the floors of our bungalow. The insurance company were taking too long in getting us home.

We went to Blaine's showroom to look at kitchens where we discovered that they actually fit them and can do so much more.

After several months of false promises from the insurance company, Blaine said he could get us in before Christmas. We took a cash settlement and handed it over to Blaine.

We liaised with Blaine and Anthony all the way through and they delivered on their promise. Everyone in the team were amazing and worked non stop for a month. Any glitches were discussed straight away and a solution was always found and everyone was happy.

It was a huge job with replacing the flooring through the kitchen, dining and conservatory. The utility, cloakroom and hall. We had a new kitchen fitted new vanity cabinets in the cloakroom and a new fitted utility. The whole bungalow then had to be painted.

They have been exceptional throughout this ordeal but most importantly they kept their promise to make our home beautiful again in time for Christmas.

There is a video on Blaine's website of our kitchen (blue and white), which we gave permission for, see for yourselves.

Thank you all.

I have worked with Blaine and his team on multiple occasions and the experience has always been faultless. They are always available on the telephone and nothing is too much trouble to ensure you’re happy with the product and the service they provide. Highly, highly recommend.

Blaines converted our outside utility room to a laundry and shower room ensuite. We are chuffed to bits with the result, it is stunning. Can't rate them high enough. Great team from start to finish, a pleasure to have in our home.

We had a new kitchen fitted just over five years ago and everything was/is fine. Last week I went to the Watton branch to order a couple of new drainer plugs. Richard in the shop was, as usual very helpfull, and has phoned me twice with updates on my order. One for letting me know the price (under £20 ) and today for the delivery time. To me, that is top service from a top local company where little things mean as much as big orders.

Fantastic service, super efficient!

I entered the Watton store to be greeted by a pleasant friendly Salesman.

He went over and beyond to help me select a replacement washing machine, he was so knowledgeable about the products, so i chose a Siemens washing machine, which was perfect for my needs.

After the disappointment of my old one breaking down that afternoon, I was extremely relieved to hear that they could deliver the next working day for me.

Thank you Blaines, spectacular service!

Sadly got to see a very nasty side of owner Blaine.
New to this area and overwhelmed by a big house renovation we got very swept away by plans for our kitchen done by Blaine without checking out other quotes - which we would always do usually.
We quickly got led into contract with a £7400 deposit without being able to choose worktops due to no samples.
We shouldn’t have gone with it in hindsight. However the very next day we realised we rushed into this and politely asked if we could get out of the contract fully expecting a reasonable fee for any lost time or work done.
Greedy Blaine put money before customer satisfaction and said we would lose the whole deposit so we accepted we were stuck in contract as we could not afford to lose such a deposit.
From then on the nasty side of Blaine was clear to see, he wouldn’t speak with us despite request and so his employed lapdog Anthony conversed with us.
We realised we wanted quartz rather than the laminate we felt stuck with ( no help was given in choosing the different types when we went into contract) and so we politely requested an upgrade.
Anthony said he couldn’t help for a week about options so I asked if Blaine could help.
This is when nasty Blaine then sent an email to me which was meant for lapdog Anthony telling him not to give a discount ( which wasn’t requested) and to make out he had already done so, which was a blatant lie.
I put in a formal complaint which was pointless really as I was effectively complaining about the owner to the owner . No apologies were given.
Lesson learnt in going to a local independent, who although started friendly when chasing the job is actually very arrogant.
Continually ignored I had to approach the kitchen supplier to explain we wanted to change our worktops and that was the only way we the customer could get what we wanted with our hard earned money . We went elsewhere in the end for our choice worktops.
Blaine then played another nasty game of insisting the full amount be paid up front so we had no retention figure left. This was paid but under protest.
A SAR request to this outfit also revealed some bitchy comments between nasty Blaine and his lapdog Anthony.
Before the kitchen was fitted by a nice enough lone contracted fitter during 4 days we discovered nasty Blaine cancelled the skip that was ordered months ago for our old kitchen, this was done in pure spite, and so Blaine was pushed into re ordering the skip which arrived several days later.
The kitchen is ok, not sure it’s worth what we paid and so we really regret going to Blaine, certainly hasn’t been a good experience which is sad as this should have been exciting. The many other contractors we’ve used for all other renovations have been great.
Blaine will be fine if you follow his line and so his ego boosted, but if you upset his ego with changes in anyway he sulks and plays really nasty.
He thought he could bully on several levels but he picked the wrong person!
In summary this is business led by pure greed, resulting in unprofessional nasty game playing of which we have full evidence to prove as already seen by our family, friends , and legals.

Well the question was what made my experience great.

I gave a 5* review because on New Years Eve, I came back home to be told our washing machine was not working.
My words to my partner’ It was working fine the other day. 😔

I’m originally from Swaffham and always used Blaine’s for any domestic appliances including Hifi & Audio back in the day.

I now live about 5 miles from Dereham and I visited the town as my first point of call.

After visiting the 1st local retailer close to Iceland in Dereham to purchase a washing machine, I’m not saying they were unhelpful but to inform me they could not get me a new machine until nearly a week later.

I then went and visited Blaine’s to see what they had on offer and met a woman called Alison who informed me with some great knowledge and advice and when I told her’ I was in need of new washing machine as soon as possible.

She informed me of what they had to offer and then suggested what could suit my needs and also the current availability.

With her understanding’ I chose the machine and asked the question when would be the soonest I could get it delivered.

She said I can get it to you today.

Price confirmed and she had it delivered 3 hours later.

Highly recommend 5*****

Was kept well advised with the progress of my order.

Good company although 2 attempts to install our washing machine. Still waiting for a further visit by a kitchen fitter to fit an intergated door.

Good service and fair price. Prompt delivery and all staff are helpful

Alison at Dereham branch very helpful as always

The service was so helpful and so polite, had an email by the time I got home to say when my dishwasher would be delivered and when they would fit it.

Efficient. Tidy. Helpful. Conscientious. Friendly. Punctual.

Easy to order, delivery on time excellent fitters who gave me time to clean behind the cooker.

Very happy with the service from the store management to the delivery just a very helpful service all round.

Brilliant service provided us with a new freezer in double quick time.

Was let down at the last minute from another shop so got on the phone to Baines and had my tumble dryer delivered within 4 hours delivery was even cheaper with them will not to go with any one else when I need any more electrical would give more stars of i could

Ease of dealing with Blaine’s Richard can’t do enough for you excellent service

Brilliant service from purchase to delivery

Brilliant local service. Friendly and reliable. Awesome.