Just purchased the Pergola R-500 from Blakesleys, delivery was on time and what a great product, I purchased this pergola due to the help and assistance I received from Ian at Blakesleys Ltd, Ian wa... Voir plus
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Brilliant service and communication. Bought the Nova Chelsea garden set. Ordered on the Monday and received lunchtime the same week on Wednesday. Couriers kept us informed of approximate t... Voir plus
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Order & delivery were good. Loved the look of the furniture but sadly after only 1 year the rattan has started flaking. Whilst I appreciate it’s not guaranteed I would have expected it to last for lo... Voir plus
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Sadly our ordered pergola never reached us as got stuck somewhere in the Panama Canal! However Ian kept us fully informed of the progress and when it was obvious that it wasn’t going to arrive, refu... Voir plus
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À propos de l'entreprise
- Équipement et installation de conservatoire
- Magasin de meubles
- Jardin
- Jardinerie
- Magasin de mobilier de jardin
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
Blakesleys your online outdoor living store Proud to be a British based family business who prides themselves on service & quality products Glass room aluminium verandas , aluminium pergolas , glass sliding doors
Coordonnées de contact
25/26 Crepe Farm Business Park, DT66EY, Dorset, Royaume-Uni
- 01308308113
- Ianblakesley@blakesleys.com
- blakesleys.com
Just had the Pergola Model R-500
Just purchased the Pergola R-500 from Blakesleys,
delivery was on time and what a great product, I purchased this pergola due to the help and assistance I received from Ian at Blakesleys Ltd, Ian was very helpful and informative and was very quick to answer or reply to emails. This is a real sturdy pergola fantastic extrusions that make the structure very strong and robust, even though the span is 7m without a central post, this gives a great outlook onto the patio and garden. The LED colour changing lights around the inside of the roof are great not too bright. Cant say enough about Charlie from Podium who did the installation and how impressed we were with his attention to detail, punctuality and skill and how accommodating Charlie was in making sure everything was a we wanted, nothing was too much trouble
I would highly recommend. Very very pleased
30 avril 2026
Avis spontané
Réponse de Blakesleys Ltd
Thank you so much for taking the time to leave such a detailed review. We’re delighted to hear how pleased you are with your Pergola Model R-500 ( m6 pro skyline ) and the overall experience with Blakesleys Ltd.
It was a pleasure assisting you throughout the process, and we’re glad the delivery, communication, and support met your expectations. The R-500 is a fantastic pergola, and it’s great to hear how much you’re enjoying the open 7m span, lighting features, and overall strength of the structure.
We’ll also be sure to pass your kind comments on to Charlie at Podium. He takes enormous pride in his workmanship and customer care, so your feedback regarding his attention to detail, punctuality, and professionalism will mean a lot to him.
Thank you again for your recommendation and for choosing Blakesleys Ltd. We hope you enjoy your new outdoor space for many years to come.
Kind regards,
Ian
Blakesleys Ltd
Excellent customer service, excellent product, would highly recommend.
We had a 3x4 Nova Titan pergola installed in April 2025 after friends recommended Blakesleys. We were so busy enjoying it all of last summer, we are only just getting round to reviewing it!
Our conversations started via WhatsApp with Ian and Dave in the February, which then led to a video call. The customer service was excellent from the start. The response to any questions we had was quick and thoroughly answered. Even the company that were delivering were excellent to work with. They were friendly to speak to and happy to accommodate our chosen delivery date/time of day to suit us. The guys that actually delivered were super friendly too.
We paid the extra for installation and we were glad we did. Kevin was brilliant, skilled, experienced and again very friendly. It only took him a few hours and did it single handed. We were concerned about drilling in to our newly laid porcelain patio but after being reassured by Ian that it would be ok, Kevin did it with ease and with no damage to the tiles.
The only thing that was a little bit annoying was that the website seemed different on a mobile phone to on a laptop, including offers but this may have changed now. It obviously didn’t put us off but it could have.
Thank you Blakesleys. We are very happy customers!
27 avril 2025
Réponse de Blakesleys Ltd
Thank you so much for your wonderful review and for choosing Blakesleys for your Nova Titan pergola.
We’re delighted to hear how pleased you are with both the product and the service you received from start to finish. It was a pleasure helping you throughout the process, and we’re especially happy to know that the communication, delivery, and installation all met your expectations.
Kevin will be very pleased to hear your kind comments regarding the installation. He takes great pride in his work, and it’s great to know the installation went smoothly — especially with your newly laid porcelain patio concerns.
We also appreciate your honest feedback regarding the website experience across mobile and desktop devices. Feedback like this is extremely valuable and helps us continue improving the customer journey.
Most importantly, we’re thrilled to hear that you’ve been enjoying your pergola so much over the past year. Thank you again for your recommendation and support — it truly means a lot to us.
Kind regards,
Ian & The Blakesleys Team
We purchased a glass room veranda…
We purchased a glass room veranda through Blakesleys. Ian was brilliant, helped us achieve the best possible outcome for our budget. Such great quality, the veranda has led lighting, remote blinds and heating to make this a very luxurious addition to our home
My wife and I deliberated over this purchase as it has been a dream to have this space for the family after having had a tough couple of years.
Thanks to Ian, he was so patient and knowledgeable, he has made our dream a reality, what a way to start 2026!. Thank you Ian, you were brilliant.
7 janvier 2026
Avis spontané
Réponse de Blakesleys Ltd
Thank you so much, Mark, for your fantastic 5-star review of Blakesleys Ltd.
We’re delighted that you’re so pleased with your new glass room veranda and the overall service you received from our team. At Blakesleys, we pride ourselves on designing and installing high-quality luxury verandas, glass rooms, and outdoor living spaces that are tailored to each customer’s home and budget.
It was a pleasure helping you create a stylish and comfortable outdoor room complete with LED lighting, remote-control blinds, and integrated heating, allowing you to enjoy your veranda all year round.
Your kind words about the quality of the installation and our customer service mean a great deal. We understand that investing in a bespoke veranda or glass extension is a big decision, so we always aim to make the process smooth, informative, and stress-free from start to finish.
Thank you again for choosing Blakesleys for your glass room veranda installation. We hope you and your family enjoy your beautiful new outdoor living space for many years to come.
— Ian, Blakesleys Ltd
Great product, first class communication and very good value for money
Ordered a glass -enclosed pergola, measuring 4mx3m
and it was a first class customer experience from start to finish. Firstly, Ian, the owner was a brilliant communicator replying rapidly to enquiries. The pergola product exceeded expectations and the installation by Charlie, in the face of awful weather, was exemplary and highly professional.
WELL DONE IAN AND YOUR TEAM!
3 novembre 2025
Avis spontané
Réponse de Blakesleys Ltd
Thank you William for your fantastic 5-star review of Blakesleys Ltd. We’re delighted to hear your glass-enclosed pergola exceeded expectations and that you were pleased with the full customer experience from enquiry through to installation.
At Blakesleys Ltd, we pride ourselves on supplying high-quality bespoke pergolas, luxury outdoor living solutions, and professional pergola installation services across the UK. It’s great to know our communication, product quality, and attention to detail made such a positive impression.
Ian and Charlie will be especially pleased to hear your comments about the fast responses, professional service, and expert installation despite the challenging weather conditions.
Your recommendation means a lot to our team and helps others looking for premium glass pergolas, aluminium pergolas, and outdoor garden structures choose a trusted supplier with confidence.
Thank you again for choosing Blakesleys Ltd for your outdoor living project — we hope you enjoy your new pergola for many years to come.
Great product, service and price
Good communication-delivery took about 2 weeks. Nova Titan pergola is an excellent product, we chose 4 blinds ( one of which was provided as part of the pergola cost) as the area in which our located can be breezy. Blinds keep both wind and sun out if required . I installed mine with help from a friend and it was relatively straightforward- took about two hours for the pergola and then the same again for the four blinds. We are really pleased with our purchase and found that Blakesleys were best on price.
8 juillet 2025
Réponse de Blakesleys Ltd
Thank you for your excellent review and for choosing Blakesleys Ltd for your Nova Titan pergola purchase. We’re delighted to hear you are so pleased with the quality of your new pergola and outdoor living space.
The Nova Titan pergola is one of our most popular luxury aluminium pergolas, and it’s great to know the additional pergola blinds have helped create a comfortable and sheltered area even in breezy conditions. The combination of adjustable blinds and louvred roofing really does make these pergolas perfect for year-round outdoor living, sun protection, and wind resistance.
We’re also pleased to hear the installation process was straightforward for your self-build project. Many customers are surprised at how easy our pergola systems are to assemble with basic DIY skills and a helping hand.
At Blakesleys Ltd, we always aim to provide premium pergolas at competitive prices alongside fast delivery and excellent customer communication, so your comments are greatly appreciated.
Thank you again for recommending Blakesleys Ltd as the best value pergola supplier. We hope you enjoy your Nova Titan pergola and blinds for many years to come.
Good experience.
Good Comms, great service, good delivery. First class. Thank you
8 septembre 2025
Avis spontané
Réponse de Blakesleys Ltd
Thank you Jonathan for your fantastic 5-star review! We’re delighted to hear you had a great experience with our communication, service, and delivery. Providing first-class customer service is always our goal, so your feedback means a lot to the team at Blakesleys. We truly appreciate your support and look forward to helping you again in the future.
Long wait for the product not all of…
Long wait for the product not all of the order was despatched,issues with the led lights ,they sent a replacement quickly.
20 mai 2025
Réponse de Blakesleys Ltd
Thank you for your feedback. Unfortunately not all accessories for the Titan Pergola were in stock with Nova at the time of your order, which caused the delay in dispatch. We appreciate your patience and understanding, and we’re pleased we could resolve the issue with the replacement LED lights quickly. We hope you enjoy your pergola, and thank you again for your support.
Easy website
Easy website, and kept up with the delivery as planned, very good product and fairly easy to follow the instructions, blinds are very good and easy to install,
30 avril 2025
Réponse de Blakesleys Ltd
Thank you so much for your lovely review, Christine! We’re really pleased to hear you found the website easy to use and that everything arrived as planned. It’s great to know the blinds were straightforward to install and that you’re happy with the quality. We truly appreciate your feedback and your support 😊
Great products great service and great…
Great products great service and great communication.
30 avril 2025
Réponse de Blakesleys Ltd
Thank you for your pergola purchase, Andy! We’re delighted to hear you were pleased with our products, customer service, and communication throughout the process. We hope your new pergola helps you create the perfect outdoor living space to enjoy with family and friends all year round. Thank you for choosing us for your outdoor living and garden upgrade — we really appreciate your support and look forward to helping you again in the future.
Product was excellent quality
Product was excellent quality
However we had delivery problems
30 avril 2025
Réponse de Blakesleys Ltd
Hi Andrew,
Thank you for your feedback.
We’re very pleased to hear that you were happy with the quality of the product. We’re sorry there were issues with the courier during delivery, although we’re glad the matter was resolved in the end.
We appreciate your comments and your business, and we hope to serve you again in the future.
Kind regards,
Blakesleys Ltd
Excellent service
Excellent service, prompt and professional response to all queries. Very knowledgeable and helpful.
30 avril 2025
Réponse de Blakesleys Ltd
Thank you, Francis, for your fantastic 5-star review.
We’re delighted to hear you were pleased with the service you received during your pergola purchase. Providing prompt, professional support and helpful advice for outdoor living projects is something we take great pride in.
It was a pleasure assisting you, and we hope you enjoy your new outdoor living space for many years to come.
Kind regards,
The Blakesleys Team
Out of All the pergola adverts
Out of All the pergola adverts, I chose Blakesley’s.
No regrets 100% happy
Quality Product,Great service, on time, on budget, nothing too much trouble.
Fully recommend these guys.
24 juin 2025
Avis spontané
Réponse de Blakesleys Ltd
Thank you Kevan, really appreciate you taking the time to leave such a positive review.
We’re delighted you chose Blakesley’s and that everything delivered exactly as promised — quality product, on time, on budget, and hassle free is exactly what we aim for.
It was a pleasure working with you and your recommendation means a lot to the whole team.
Titan Pergola purchased from blakesleys
Purchased a nova titan 3x3.6 from blakesley’s. It’s fantastic!! Have been thinking of buying a pergola for a while to enhance my garden space and after viewing different types settled on the titan. What made me choose blakesleys was the price and deal. No other company came close. I messaged them for more information which was provided promptly and made payment. There was a hold up from the delivery company but again communication from blakesleys was excellent and I was kept informed throughout. I would highly recommend blakesleys and will be using them again for future purchases.
13 mai 2025
Avis spontané
Réponse de Blakesleys Ltd
Thank you so much for your fantastic review, Karl!
We’re delighted to hear you’re loving your Nova Titan pergola and that our pricing, communication, and service stood out throughout the process. We always aim to keep our customers informed and make everything as smooth as possible, so it’s great to know that made a difference even with the courier delay.
Your garden upgrade sounds amazing, and we really appreciate you taking the time to share your experience and recommendation. We look forward to helping you again with any future outdoor projects.
Enjoy your new pergola!
— The Blakesleys Team
We are extremely pleased with the glass…
We are extremely pleased with the glass room we purchased via Ian and installed by Costin and Adrian. The quality and build is fantastic. Given tree roots found in the ground and having specialist finished concrete as our final floor, we had several visits from Ian’s team as the installation had to be completed in sections. The materials arrived from Europe and whilst some things were missing Ian always found a solution. Costin and Adrian are extremely hard working and knowledgeable which is important for this specialist job, but importantly for us they were Trust worthy and were left with full access to our home without any concerns from us.
All in all, a great product installed by quality tradesman, but don’t underestimate the planning needed before and during installation.
30 avril 2025
Avis spontané
I orderd a glass room from ian and it…
I orderd a glass room from ian and it arrived quickly quality of product was amazing exactly what i was looking for at decent prices
1 mai 2025
Avis spontané
you may not receive what you see in the photos
I had an extremely disappointing experience with this company. I purchased sliding doors for my pergola, paying £5,800. The product I received was incomplete and not as described — the handles were not the same as shown on their website. Instead of screwed-in handles (which are depicted in all the online photos), I received adhesive-based handles. Professional glass installers advised that these would eventually detach under the weight of the glass.
When I raised this with Ian, he dismissed my concerns, stating that the screwed-in handles are "more expensive." However, at the time of purchase, there was no option to choose between handle types, and the listing clearly only displayed the better-quality, screwed-in version. I challenged him to show me a photo of the adhesive handles on the website, but he could not — only offering unconvincing excuses and avoiding taking any responsibility.
In addition, they failed to provide installation instructions when asked, claiming they didn't have any, which is very odd as they are legaly required to provide those. They also forgot to send the tracking system components, which fortunately I had confirmed beforehand in writing that they should be included— otherwise, I suspect they would have asked for additional payment.
They also sent incorrect L profiles. When I pointed out that they didn’t fit the U profiles, I was told they were "unnecessary" — again trying to avoid accountability. However, the installers confirmed that these parts are essential to prevent the glass from chipping against the screws.
When I raised all these issues, Ian simply dismissed my concerns and eventually refused to communicate any further.
Overall, a highly unprofessional and frustrating experience. I strongly advise others to be extremely cautious before purchasing from this company an be careful because you may not receive what you see in the photos.
28 avril 2025
Avis spontané
Réponse de Blakesleys Ltd
It’s a shame when we receive dishonest reviews , we will be taking this very seriously and contacting our solicitors. This is all false and very misleading , Trustpilot does have it’s advantages but also can be used in a way to try and damage business which can be very upsetting
We have so many happy customers and great reviews but it’s can all be tarnished with false allegations
Well designed quality pergola.
Pergola delivered promptly. The pergola is just as described and looks great. It seems to be well designed, good quality and was erected without any problems. Very happy.
12 juillet 2024
Réponse de Blakesleys Ltd
Thankyou for taking the time to leave an honest review ,
Delayed delivery, but quality product.
Product delivery was delayed and your communication wasn't great so we had to chase it with you. That said, once you received the product you got it out to us pretty quickly and we are very pleased with the quality.
3 juillet 2024
Réponse de Blakesleys Ltd
Thankyou Kevin for your review , we Allways respond to emails and calls within an hour so I’m sorry this was missed . With regards to the delivery once we send it out sometimes delays happen which is out of our control and we are not notified of this which is frustrating, it’s very rare but it does happen , thanks again and enjoy your new pergola
Réponse de Blakesleys Ltd
Thankyou for finding the time to leave us a review , glad all went smoothly
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