Blue Motor Finance Avis 2 226

They gave me a loan on a car that has a intermittent fault which put the car in lip mode I have video's of this on YouTube and pictures of it happening frequently but they say there is nothing wrong with the car and have closed my case of complaint car not fit for use as not reliable be warned if using this company you will not get any help
Look at my video on YouTube GWM Ora 3 constant limp mode
The car has broken down on me for the past two weeks we're I have taken photos of the screen in the dashboard on limp mode but blue motor finance are saying the car is running fine I think they must be blind not taking any notice of the video and phone evidence

I purchased a finance car through Blue Motor Finance. Throughout the years, as hard times hit I struggled at times with payments but they have always been willing to support and advice. But over the last few week it all spiraled out of control and I just don't know whrere I would be right now without the absolutely AMAZING Phoebe. I have NEVER had a more encouraging experience through customer service. I cannot say enough about this agent. She really listened to my current issues, she had empathy, she was soooo patient, she was just so absolutely WONDERFUL✨😍. If I could award her customer service ambassador of the year she certainly would get my vote 1000 fold. I truly cannot say enough about the brilliant customer service she provided.
Blue Motor Finance she is a real credit to your team.
Thank you Phoebe from the bottom of my heart💖

Poor customer service! They don’t read any emails you send them. There are much more professional finance companies out there.

This has been a nightmare and Blue Motor have been working against me in favour of the Trade Centre at Rochdale (also avoid). I had my car for 3 weeks before it had serious faults and broke down. An independent report confirmed the faults were there at the point of sale. Unfortunatley, someone crashed into me 3 weeks after buying the car, despite the car not working again and confirmation that the accident did not cause the issues, they said as I was not in the 30 day rejection period the Trade Centre had to fix it. They have had my car since 18 Feb and it is still not fixed. Blue Motor confirmed they had given the dealer until Thursday 19 March to repair the car and if this wasn't sorted by then Blue Motor would consider the options including a rejection. I have chased them up today and they have said they still haven't heard back from the dealer. It is just delay tactic after delay. I need a car for my job (essential car user) so I have had to buy a cheap run around, so I am paying for 2 lots of insurance and 2 lots of car tax plus a monthly car loan of £258 for a car I can't even use! There is no end in sight for this to be resolved. I have complained to the Financial Ombudsman, but Blue Motor don't seem to care about this. I have anxiety and depression and my mental health is dire at the moment due to this. Avoid them at all costs!!

Update regarding their response: A senior is already dealing with this and has been since January!

Absolutely diabolical company, my daughter found the car of her dreams and unfortunately it was this company that the dealer used.My daughter went through the process and was told yes they would give her the finance and bear in mind she had to give a photo of her licence which was a provisional which it clearly states on it, she was then told 5 mins later they could not do it as it was a provisional and needed a guarantor which could not be me as did not live at same address which is absolutely B!!!!!!! . As far as I am aware finance has nothing to do with a person's driving capability especially as another well known company had said they would finance a car .
So all in all absolutely would walk away if the dealer says it is blue motor finance they use

I spoke with a really nice lady Lynne who was professional and polite. She explained how the process for support with repayment works. I felt really relieved after speaking with her as I was quite apprehensive before the call as to whether I will get the necessary support or not. Top notch service; a very happy customer

This company will deliberately put you in debt.
They work alongside dodgy back street garages, no protection for the customer in using 'finance' it's a complete scam. Senior members as they say will contact you back and all they do is read from a script. Say a vehicle can't be returned in the cooling off if it meets reasonable standard but the vehicle I purchased doesn't as it has been poorly repaired and devalued by easily 10k! how is that reasonable?
My circumstances have also changed and I am not in a financial position to uphold payments this is all within 48 hours and they refuse to accept a vehicle back and watch someone struggle! the dealership even confirmed they would accept the vehicle back on a so called recorded call and now denying knowledge and still the finance company turn a blind eye.

In reply:
"this is incorrect for regulated consumer HP agreements. According to UK legal regs you can cancel a regulated car finance agreement within 14 days under the Consumer Credit Act 1974, this applies to HP, PCP, and conditional sale agreements. The 14 day cooling off period begins on the day you sign, you can withdraw without penalty by notifying the provider. Car buyers with finance agreements have a 14 day right to withdrawal which legally cancels the finance agreement
This applies to HP and PCP
I have screen grabbed this response for the ombudsmen should it be needed

DO NOT EVER USE THIS FINANCE COMPANY.
Purchased a car that was not fit for purpose, rejected within 48 hours and the finance company are refusing to do anything, I don’t even have the vehicle and they are saying I am liable for it and need to make all payments.
Complete con no safety in finance protection what so ever ! Work alongside the dodgy dealership selling rip off badly repaired vehicles!!!

I was having difficulty in my repayments they gave me a breathing space and sign posted me to debt charities to help me, also gave me options with my vehicle.

Very easy to deal with, excellent customer service team, very helpful.

Not willing to help had issues as it was mifiring with my car and now they been sorted they can't compensate. Not being funny they would soon moan if the car was repossesed and it wasen't in a suitable state. Very unhelpful staff and poor customer service. Will be refinancing my car👍

Asked for early settlement have never missed a payment they offered me 39 pounds very very poor !!

If I was able to give this place zero stars I absolutely would, run from blue motor finance at all cost. I have had the worst experience with this finance company, and I will never in my life do any type of deal with them and will warn everyone I can about this company. Firstly, if you change your mind about not wanting to do a finance agreement with them, they try and say that you (the individual) can’t cancel it; they have to get the cancellation from the dealership- which I’ve never ever heard of. For over a month I have tried to sort my issue with them and a dodgy dealership that they are partnered with and have been given the complete run around. After multiple calls, multiple complaints and misinformation from different colleagues and employees, the situation has only been resolved over a MONTH later. They refuse to help when I explained to them the difficulties I was facing with a part exchange that didn’t go through (I never had the car in my possession and had cancelled the sale the day after the agreement went live) with them still holding me liable for a car that I never even had. They refused to contact the dealership and said they don’t talk directly to the dealership, yet when it came down to putting the sale through originally their employees were calling directly to make sure the deal was finalised. Run as far as you can from this company, they only care about commission and profits, not the people. Dealing with them has affected my mental health severely, with me waking up everyday worrying about this issue that I received no help from them to help rectify. If blue motor finance is offered to you for your finance, look for a better deal elsewhere as fast as you can, they are the worst!

these guys have been great so much better than the last company i took finance out with, prompt responses, always kept me up to date with the next steps and were really helpful in advocating for me with troubles i had with the selling dealership special thanks to samuel my case handler he did a great job would deffo recommend if taking out finance to go with a company that go the extra mile like this

I got a car on finance and had problems with it in first 3 months and they were no help at all and were shocking with communication, the dealership accepted and paid 3500 towards the bill, however no contribution from blue motor finance which I find shocking considering they own the car so are just as responsible as the dealership, definitely would’t recommend and as soon as I can refinance I will be getting away from this shocking company.

Superb financial support and the best place to finance a car. Straightforward personal loans that are taylored to suit individual budgets. A sincere and friendly service with exceptional financial support. A first-rate customer experience. Strongly recommended and affordable auto financing.

Phoned up today for assistance with payments. Normally calls with other companies take forever to get through and it’s a nightmare, however, Lynne with blue motor made my life easy. Very helpful, extremely polite and informative. Thanks again Lynne.

They are always there to help. Nothing but praise for them

do not go with this company

if you want to reject a car within the first 14 days, as you can under the Consumer Rights act, Blue Motor will tell you they wont accept a rejection of the purchase

have complained to the ombudsman and awaiting their response.

Blue is dodgy and dont abide by consumer rights