Blue Circle Parking Avis 

DON'T make the same mistake as me, read all the feedback but think 'it will never happen to me'- it did & it does! My Mazda CX5, with Soul Red crystal paint, was returned to me PLASTERED in birdshite, caked on, it had been there for the entire 3 week duration. I washed it off to discover it had eaten the veneer polish off, down to the paint itself, which was blistered, literally burnt from the acid in the s***e! A valeter was called in, spent the whole day on it, special chemicals, buffed it endlessly, built it back up, £250.00 which they have reimbursed. Now, you might not notice it, but if you look closely you can still see the blistered rings below, paintwork ruined!
DO NOT USE THESE GUYS, THE WARNINGS ARE TRUE, HAPPENED TO ME!!!! Guy behind me was checking in a Bentley Bentayga, starting price £169,000!!!!!!!!!!!!!

Do not use. Ford Ranger returned with wiring loom ripped out of the gearbox. Onboard diagnostics prove damage occurred 2 days before I returned. £1360 repairs. Complaint dealt with via Holiday Extras (they were lovely and prompt) Blue Circle fobbed them off with electrical faults are outside their Terms and Conditions. Raising section 75 with Credit Card provider. 1 star only because there is no option to go lower.

Terrible customer service, I bought an extra service from them that if my plane was delayed by 4 hours I wouldn't incur any extra charges but to my dismay! Was then taken as the time I was collecting my car ??? And not the correct landing time? So was told that I was 4 hours too early in collecting my car and would have to wait an hour while they gave out my fellow passengers there cars! Arrogant and rude staff working out of what looked like a phone/information box??

Returned to collect car and found it damaged. Staff at site acknowledged damage and took photographs and called their office. As instructed got quotes for the damage and sent these in. Blue Circle then passes me to booking agent (pointless). No meaningful response from BC so through proper legal channels started small claims court process. BC now denies liability and wants to bring 25 witnesses (yes, you did read twenty five) to court and BC claims it has no availability on any day prior to August 2025. Next step judgement in default if no progress in next few days and if they don't pay, as the claim is over £1000 they face bankruptcy.

Handed car back covered in mud. Must have left an interior light on as the battery was dead as cut out as soon as the engine was switched off. Marks all over the front grille area presumably from when they jump started it.

definitely NOT meet and great. Landed at Luton.
Followed instructions to collect. Waited 40 minutes for the car.
Staff are rude at drop off and collection.
Avoid at all costs.

We used Blue circle meet and greet parking in Birmingham for the second time yesterday and to describe it is poor is understatement. I have only given one star as there isn't another option. How they can class this as meet and greet is beyond me. Staff are rude and disinterested. Very badly organised and having given it benefit of the doubt will NEVER use again. Please consider other options standing around for 40 mins in the freezing cold is not my idea of fun when returning to the UK, only saving grace was it wasn't raining. We weren't the only ones who were stood waiting for a long time either.

Can't give a minus but if I could.

Blue circle Meet and greet at Birmingham is an absolute joke DO NOT USE THEM.
We returned from holidays very tired, the delivery driver informed us the driver seat was wet, they had obviously left the window open in the torrential rain.
Not only was the seat wet all the footwells were soaking.
We complained and they said without evidence they can't do anything?? I can send them the wet carpet and goldfish if they want!!!!! Pathetic company and that's what's wrong with the uk nowadays unfortunately.

Birmingham. Car came back covered in mud inside and out. There had clearly been 4 people in the car. Why would that be? For some reason my sat nav had been disconnected. Something extremely dodgy about this organisation.

I telephoned after landing at Heathrow and got a recorded message saying they were busy, try later. I called again after 5 minutes and got through. I then waited 1hour 20 minutes for my car to arrive. I asked why the delay and was told "its raining". Then I could not restart my car, the battery was flat. I called my rescue service, paid a £35 callout charge, and the man jump started my car after another 45 minutes. I got no further apology or explanation. I can only assume they left my car with the lights on while we were away, as the battery was fully charged when I left it with them. Very poor service.

Don’t leave anything in your car- thieves!!!!
Loose change stolen- even helped themselves to an unopened bag of sweets- opened them and ate half the packet!!!! Dismissed any complaint regarding it stating I didn’t lost as valuables- I wouldn’t class sweets and less than £3 in change as ‘valuable’ to specifically make them aware of but that doesn’t give them the free right to steal it. The value is irrelevant - I expect and trust my property is respected when paying (not cheap) for this service. Would not use again and would not recommend

Don’t bother waited an hour for my car to be bought to me . Rude and aggressive staff that that are not interested in helping you

Terrible chaotic service at Luton meet and greet car park .. No response from phone numbers provided upon arrival.. made our way to the car park and took over 3 hours to get our car even though our flight and parking pick up times were correct .. absolutely appalling service .. never using this company's car parks again..

Upon arriving of a 10 hour flight, I called ahead and let them know I was on my way to collect the car. I was greeted coldly, and then made to stand outside and wait for 20+ minutes for my car. Every time I asked for an update I was unhelpfully told it was coming.
Eventually, we asked again and we were told the cae arrived ages ago and that it’s not their job to handhold us to our car. We mentioned to them we’d not even been given the car key, and they then sheepishly handed it over and said sorry.
We got into our car just to realise that the battery had been drained by someone leaving the car door open for a long time (this drains the battery in hybrid cars). When we complained we were told someone will come to help in a bit but that there is nothing else they can do, that mistakes happen and that other than slapping the staff they can’t do anything else. Which of course is completely ridiculous and a totally unprofessional way to handle a complaint. Clearly run by a bunch of men that don’t care about the customer not about making errors that massively inconvenience those paying for a service.
Avoid.

The guys were super efficient my car was waiting for me as soon as I arrived top quality service will definitely use again

Blue Circle staff were pleasant and efficient when we arrived with the car at Terminal 5. When we came back to collect the car, again the staff showed the same efficiency and attitude. The car was ready and waiting for us. Couldn't fault the service or staff and would book again.

A few days after returning from our holiday, we noticed two headphones for the headrest CD players were missing from the glove department. We phoned got an email that was rejected. Several attempts before making contact.
They said things should not be left in the car and it’s now too late. Once I told them we were informing the police They replied “as a gesture of goodwill, they would send over to car park for their investigation” they had taken no action. So don’t leave anything in your car, or better still don’t use them, just check their rating.

Recieved my car back after a week of being away, there was fresh mud on the seats (I had my car valeted a day before), my wheels were dirty and full of mud, to which no one was able to give me any logical explanation as to how this got there, a vape box on the back seat (I don't smoke), a females ring, which is not mine nor anyone I know and a suspicious, disgusting smell. Spoke to the staff about it and he tried to wipe off the mud as if there was no problem, then told us to 'report it to complaints' as he walked away. When we asked for his name, he refused, started shouting and then assaulted my partner, TWICE.
Bunch of dodgy people. Do not trust them at all, they clearly do dodgy stuff with your car whilst away.

Had to wait 1hour for car to be returned to us after repeatedly being lied to by staff saying that the car was on the ramp and will be here any minute. Car was still sat in off airport parking (we have car gps).
Staff were rude and uncaring.
Diabolical service, will never use again.

What can I say. Rude. Uncaring. Late, late, late. Unapologetic to any of its customers waiting for more than 40 minutes for their vehicles to arrive. Dashcam unplugged, car dirty. Worst car parking meet and greet I have ever used. My daughters was told her car was on its way but her tracker showed it hadn’t even moved. 45 minutes later it arrived from 9 miles away.