Blue Circle Parking Avis 

Do not leave any valuables in your vehicle. Had all £1 coins STOLEN from lift up centre console and they also checked underneath tray as replaced incorrectly. They went through the glove box as all items all messed up. BE WARNED.(Heathrow)

Overall, I was pleased with the service and how easy it was to use. Everything was going very well until the end, including the after-service response.

I called the number on my card when I landed (1.19 am) and then I called again as soon as I had collected my luggage (2.07 am).

I made my way to the car park and I was pleased to find my car parked so close to the exit of the lift. However, this is where things turned a little sour. Firstly, there was no one at the desk so I had to approach another desk for help in the hope they might have my car key. They did not, so they made a call and someone from Blue Circle arrived. Unfortunately, they did not have my car key either. It was 2.25 am by this time, it was cold and my wife and 2 young kids were cold and tired. Luckily I was able to unlock my car via an app on my phone so I was able to load the car, although unable to trigger the heating without the key.
I was informed my keys would arrive within 5 minutes, but they did not, so I called again at 2.32 am and I was told the driver was a few minutes away. The driver eventually turned up at 2.43 am with no explanation as to why my keys were not ready. He got out of his car, and unlocked another car which had my car key in.

There was definitely no meeting and greeting as per the service described as sold.

Very disappointing.

I made a complaint via official channels where they went on to describe why the situation (apparently terminal captain went to the toilet) but not a even a sniff of an apology.

I left my car for 3 nights at Birmingham airport on 30th November. When I returned to collect it on 3rd December the back window had been smashed in and the car was barely drivable (a very loud 30mph drive home took 2 hours). The costs for repair were £1444.27 and this company still have not refunded me or given me a satisfactory response to several emails. They admitted fault but ignore emails, fail to respond and fail to put things right. My brand new BMW was vandalised and they are not bothered. Will NEVET use this awful company again! DO NOT USE unless you want your car vandalised in their ‘safe offsite compound’

Have been waiting for well over an hour at 10:30pm following a 13h flight and still my car hasn’t arrived. Terrible service!

Oh if only I could give 0 stars!?

Dropped the car off with 210 miles range.
Collected the car with 165 miles range.
Was checking each day and it was losing around 1 mile a day - so expected it to drop. But on the last day it dropped by 40!!

Took an age to get my car back. During which I was swore at repeatedly by the agent and he even called his office to tell them not to return my car to me because I took his photo (after he refused to give me his name). Every other meet and greet looks like it works great - why Holiday Extras use these people I don’t know.

Steer clear. Quicker to use the Long Stay and catch a bus.

Unfortunately the staff are liars, and then don't answer your calls. We called and were told 20-25 mins max, called after 35 mins, were told it was one or two minutes away. The car arrived over 45 minutes after we called, and we were standing in a cold car park in high winds. Better off going for an off airport parking and getting the bus. Disgraceful service. Looking at other reviews it seems I was lucky. Do not deceive customers, and do your jobs.

THIS COMPANY NEEDS INVESTIGATING. I Came back from a holiday early morning with our car absolutely abused. Not only had they broke the gear linkage and tried to say we arrived there with it broken, (it was stuck in 2nd gear), all doors wouldn't open and the car seat had been put in the boot and mud everywhere, we was left with a £200 recovery fee and a £500 repair bill. The scum that work there are honestly robbing people blind, make sure you take photos of your car before leaving if your already booked. DO NOT USE THIS COMPANY, they have no intention of helping you with there 10 men heard of blokes that try to intimidate your partner.

Birmingham - Most unhelpful staff I’ve ever come across. I have a broken leg so my sister chose this valet parking so I wouldn’t have to hobble long distances on my crutches. However, there was one particularly rude staff member who refused to help in any sort of way. We were told to ring as soon as we collected all of our luggage so they could bring the car closer. When we rang, he repeatedly told me that that was not his job. After hobbling from the airport to the parking lot on my crutches, I waited with the suitcases at the entrance of the car park while my sister went to look for the car. My details were on the receipt, so instead of him walking to me to confirm these details, he expected me to make my way to him, with these suitcases, while on my crutches.
Not exactly the service you would expect from valet parking, or even just a decent human being.

After reading some aggrieved reviews on here, I was a little sceptical beforehand. We departed from Terminal 5 (make sure you are in the absolute left hand lane where the entrance barriers are). Handover was easy. We returned to terminal 3 and our car was waiting for us. Can't ask for better than that. Did what it says on the tin so to speak

Over an hour waiting for the car to be brought back, in spite of calling once landed. If you think you'll save time with this company, forget it.

Booked meet & greet at Heathrow flight landed 7am note in the car to that effect. Waited over two hours in very cold car park for car to arrive kept saying traffic was bad but the other Company managed to get their customers cars on time. Traffic was heavy but mileage on car was only 3miles so didn’t come far. You advertise your car will be waiting and after a 7 hour flight waiting two hours is not good enough.

Damage to front wing and rear door/wheel arch when left with Blue Circle Meet Greet.
Not seen at pickup due to poor lighting in car park T2 and fact that car was filthy.
BC declined any compensation. Either don't book with them or make sure you check your vehicle very closely on pick-up.

This company are dreadful they promote on Holiday Extras as a great company with a good rating ??? Not sure where this comes from when you look at the Trust Pilot reviews. We arrived and called as we collect our luggage as per the request that was asked of us to do when we dropped off for our outbound flight. I phoned as soon as I was at the luggage collection point at terminal 5 it took them 1 hour and 30 minutes to get my car. The first call I was told it would be 20 minutes. 30 minutes had passed so I called again to be told the car had not left which I could see on my app showing me the location of the car. They knew the flight number, they ask you to at the initial booking to put in the latest time you might arrive so I added on a few hours for obvious reasons of probable delays, otherwise you would be liable for extra fees. They used this as an excuse, pathetic. Avoid this company at all costs. This was the first time of using Blue Circle rather than my usually company due to a high review rating as I mention earlier in my review.I will be sticking with MBW Parking who I must say have always been great unlike Blue Circle.

This company are dreadful, indifferent in their attitude towards customers. I phoned as soon as I was at the luggage collection point at terminal five it took them 1 hour and twenty minutes to get my car. Most waited over an hour that were there. They knew the flight number, they ask you to at the initial booking to put in the latest time you might arrive so I added on a few hours for obvious reasons of probable delays, otherwise you would be liable for extra fees. They used this as an excuse, pathetic. They repeatedly told me 10-20 minutes, as to when the car would arrive. Avoid this company at all costs. A pregnant lady suffered the same fate as myself, standing in a very cold multi story car park for all that time.

Drop off was fine and efficient however the pick up was a nightmare
I waited over an hour for my car some people already waited over an hour and half
Check at the desk after you have called as they don’t always despatch the cars.
I wouldn’t use again. This certainly isn’t a meet and greet service. Spend a bit more and use a company who guarantee your car will be waiting.

I have today returned from weekend city break in Rome , returning into Birmingham.
At 14.30 I returned to the car park part run by Blue Circle parking,was handed my car key, opened my car and saw the front passenger seat had been moved forward, there was mud in the drivers seat footwell,the front passenger seat foot well, the rear passenger seat, rear carpet , front passenger door inside had mud on,muddy boot marks pall over a cd case on the floor behind the passenger seat and two cd a missing.
The interior of my car was filthy in mud and clearly at least three people had sat in the car with muddy feet.
Do not use these people !!!

On arrival at the airport I saw no signs pointing to a Meet and Greet service and drove aimlessly for 15 minutes until I asked an airport worker for help. On arriving back at the airport I called as instructed and was told I would have to wait 45mins for my car. I had to wait outside in the rain. Premium parking - I think not! Eventually when it was delivered an hour later I was given no chance to inspect the car whilst the driver was there. It looked as if it had been used on a building site - inside and outside was filthy with chalk-like deposits everywhere. Would i use them again? Certainly not!

The worst company ever. AVOID. Made us wait an hour and a half in the freezing cold with a baby. Completely disorganised and unreliable.

Booked meet and greet parking at Heathrow through Holiday Extras. Drop off and pick up was fine. That’s where the good news ends.
Upon return it was clear the driver had played with every conceivable button or screen touch. Climate control was switched off. Terrain control had been adjusted (it’s a Range Rover) Seat heating had been played with and worst of all we realised the dashcam had been disconnected- we knew this because the power cable was connected to the wrong socket. Additionally the car was parked throughout its stay at the Crowne Plaza hotel at Heathrow which I do not consider to be a secure car park - only a barrier to prevent exiting.
Avoid at all costs. Can’t believe these cowboys are allowed to operate officially at Heathrow.

There should be a negative star rating for these cowboys. The staff are rude, they have no respect for vehicles. Had to end up going to collect my car from a muddy field with no security. AVOID LIKE THE PLAGUE.. worst parking company and Heathrow airport should be ashamed to let them operate .