BONDS Avis 

This may not be the right forum however having worn Bonds sports socks for many years I need to make this comment. My husband and I bought 8 pairs recently & for the first time we find that they are uncomfortable because being lower in the heel they don’t stay up & slip into the shoe. I presume there has been a change in design. With the size no longer on the sole of the sock we are getting his & mine mixed up. Trying to sort is a nuisance.
Please pass on to designers.

I ordered 4 pairs of pantyhose which arrived in the wrong colour. I tried ringing Bonds for 4 days and each time I phoned there was a recorded message saying "due to the high volume of emails we cannot take your call". I tried emailing but never received a reply. I had no option but to physically go into the city store and return the goods. I was then told they did not have the colour I wanted and would refund what I paid - EXCLUDING the delivery charge.
Bonds online is a terrible vehicle for shopping and I will never use them again.

Shocking service + communication when shopping online. I’ve ordered
online twice this year and both times I’ve ordered, I’ve had items missing from my order.
When I got in contact with them about this, they had actually sold out. However they did get in contact and give me a refund. But this also happened the second time I ordered (missing item) I got in contact again but I never heard back at all. This was 4 weeks ago. Unfortunately I won’t be shopping from bonds again.

Update on my situation:
I got a dispatch update on Monday from Bond, which is 16 business days since I placed the order. Thank you for the update.

I am aware of delay from Aus Post, and as long as my order is dispatched, I am happy

I have to stress with those who order personalised item that it is "14 business days for order dispatch", not "14 business days for receiving your item" as advertised on the website.
I have removed my original post as the initial issue is resolved.

A follow up to my previous post for any interested customers is that I never heard from customer service so stand by my review...but I did eventually receive my items! (Order #516328853)

Is the bonds.com.au website legit? It won't let me pay at checkout. It is really slow. When I try the help or contact us tabs its says there is an error. Sounds dodgy to me. I am just hoping my credit card number has not been stolen.

Updated again:

I received my refund shortly after this review. Thanks for following up.

Updated with my order number: 516455560

(Please contact me via the email registered for this order)

I am pending my refund for a failed delivery to Singapore. I ordered online end May. My local Singpost has returned the parcel back to Australia on 9 July. Today is 21 August and there is still no update on the parcel and my refund. Is the parcel missing during transit in Germany? My tracking number is LW485907752DE. Bonds is not replying my recent emails. Please email me to discuss further.

On the weekend I bought 4 nursing singlets, 2 white and 2 black as well as a nursing bra. I was doing a load of blacks so I washed the black singlets first. I should have tried them on, yes, but they didn’t fit. So I KEPT the black singlets as I had removed tags and washed them. And decided to go back to the same store about 3 days later to EXCHANGE the white ones for a different size. The lady at the register told me “we need a receipt so we know what you bought, sorry we can’t do anything without a receipt”. Ok so I understand the fact that you need a receipt. But I am trying to explain to you if you listen what I bought and what has happened. It’s not like I’m asking for a refund. I just want to change the size. I mentioned that I used my card for the purchase and if she could look it up on her system, I was happy to show the transaction to prove that I had actually purchased the items, I mean the store could check the cameras too if the day. It felt like bonds was trying to say I either stole the items and was looking for a refund or bought it from somewhere else and trying to swap it there. All of that aside the lady said nope no receipt can’t help you. I get it. I worked in retail. For quite a large company, our policy was also you need a receipt, but we did do credit notes without receipts. All of that aside, I decided to contact bonds directly through their online feedback section. I mean there has to be something a huge company that has their products made in China making huge profits can do, and this was the response I received “
Hi LEYLA,

To be honest as your name is not on a receipt they would have to look for an amount im guessing on that day, Im not sure if this is something they could or even would do ,due to the time and amount of sales that go through in a day and how far back it goes.

It is up to the consumer's responsibility to also keep receipts just incase i guess.



Kind Regards,

Bonds Customer Service”

1. Why are you guessing, ask and find out
2. You guess it’s my responsibility?
3. If there is a system that they can use to search receipts, they should be using it. Time is not my problem, I don’t have all the time in the world either, I have a newborn to worry about.

So for everyone that discards their receipt. And then goes back to bonds for a refund/exchange and they get turned away, are you saying all these people STOLE your products?

It’s not like I went to Kmart and bought a nursing singlet for $15 that I can just throw away because it didn’t fit (in saying that I’m sure Kmart would be happy to refund/exchange without a receipt)

These damn singlets cost $45 each!! That’s like throwing close to $200 in the bin.

Good job bonds. If you were to check my online accounts with the bonds and bonds outlet website, you’d see how much money I’ve invested in you guys to be able to just EXCHANGE a f*kn singlet.

I’ve been buying bonds for 30 years unfortunately the quality isn’t the same anymore. After numerous emails to Bonds Support about the quality of the track pants I bought & excuses that the photos didn’t come through to their emails I decided to ring 1800.no. (Must say the bonds hoodies are still very good quality).
Thanks to Suzie who immediately attended to my complaint & was given a refund. That’s called customer service. Thank you Suzie. I give 5 stars for the customer service I received. I will also say thank you to Gabby who was also most helpful.
Cheers Rita

Ordered items over two months ago, they shipped over two months ago and I still haven’t received them. The tracking hasn’t updated for almost two months and they are refusing to give me a refund despite the fact that these items are clearly lost.

UPDATE: They’ve now replied and said the delays are due to issues here in Canada, but we have extremely low transmission rates and are not experiencing any significant shipping delays on a national front. They’re trying to deflect responsibility and avoid giving me a refund, when at the end of the day, they can get a refund from the shipping carrier for the lost items. I can’t. BONDS has not been able to fulfill their end of the agreement when I purchased these items, therefore they need to refund me. It’s going on three months since I ordered these items. This is just astonishingly poor customer service and borderline fraudulent behaviour on their part.

Comfortable trunks and shorts. Socks are good except for the ultimate comfort low cut socks (not durable or too comfortable). Easy to return orders.

7.5/10.

Packaging leaked black dye over everything when i opened the black branded parcel. The one size fits all Covid face mask did not fit me, way too small. No refund forthcoming. Terrible fail from an iconic brand, won't be buying undies from Bonds again.

No customer service at all.
Products are not made with Quality fabrics anymore.
Don't waste your time buying bonds.

My new brand is Frank and Beans

it’s been 3 weeks and they havnt even shipped out my items yet, absolutely unbelievable, i have never experienced a service so bad, also impossible to get into contact with them, winter is gonna be over by the time i get my trackies lol

Doesn’t deserve a star at all. They are prepared to deliver goods to N. Ireland but not prepared to collect goods for returning to the company they came from!!! Why????

I spent my week crying.
I got the exchange of underwear last night when I got home from work.

I had bought at least 10 pairs or more of size 14 that didn't fit me and I exchanged for size 16 please see the picture attached and explain to me how these are all the specific sizes I have requested?

I have never been able to afford bonds, but I have always been a slightly larger size woman and wanted too - I have lost a considerable amount of weight and thought I would treat myself to replace all my underwear with some nice sexy BONDS underwear.

I was SO EXCITED to feel sexy and comfortable in my very own BONDS underwear and now I feel so INSECURE, attacked FAT and bullied by your company with how I felt receiving a LARGER size that was clearly still a 14. They roll down and look and feel disgusting

I want a refund of EVERYTHING I HAVE PURCHASED FROM BONDS for wasting my time money and just crushing my expectations of your reputable company and all the hard work eating right and exercising that now means NOTHING to me. I will never BUY BONDS AGAIN

Love bonds. Every time I’ve made an order they’ve followed through and every item I’ve received is great.
I got a jacket for work, comfy living pants to lounge in, undies and socks and they’re all great. Although I’ve bought bras before and they aren’t the best design because I didn’t find them comfy or well fitted at all.
But overall I’m happy with the service and quality of items I’ve purchased so far.

Similar to the other stories shared here, I ordered a baby gift to the US on May 12 and it has not been delivered. My mom friends have raved about the Wundersuit, so I was excited to order them. The last update from DHL said the package arrived in the US on June 15. I've reached out to Bonds twice. Bonds replied once but said there was nothing they could do since they already shipped the product. I don't mind an extended wait but at this point I am not confident I will ever receive this package. Very disappointing experience.
Order Number: 516301518

Got a phone call from a lady from the Company saying my cooker was arriving the following day. I sat in as no time was mentioned. Rang the Company at 12.16 to be informed that my cooker was the last in line to be delivered. No delivery....this is crap. If Heineken ran delivery companies it wouldn't be this one.

Long story short, I knew the products I wanted to order and added them to my online shopping cart and went to the checkout.. when ALL of the payment options on their site “failed” due to some kind of error with their site, I was unable to purchase what I needed. I decided to refresh the page after the issues, then found the items I had in my car were now completely sold out. When asking bonds customer service about the issue, they basically told me “too bad” and that I was welcome to go into the store to buy what I needed, as they were out of stock online. When advising I am 45 minutes drive from the nearest store and suggested they have a store post the items to me, they stopped replying to my messages and I haven’t heard anything since.

Also, previously I have asked about the quality of 2 items I have purchased, I was told that I would need to post them both back and that they would be “assessed” to determine the quality before deciding if I would receive a refund!

They really don’t care about their customers at all - despite the fact I have spent ALOT of money with them over the years.

I will no longer be purchasing from them.