BONDS Avis 

I got to the stage that i needed to write this, I have always purchased Bonds Underwear, Socks etc for approx 60 years. Today I contacted the complaint department and explained my issue with my underpants.
I used to buy with the small elastic bands with no concern,but over the last few years started to purchase the underpants with the wide bands. My complaint is that the elastic bands are no longer elastic and are useless. I have thrown away at least 6 in the last 6 months. The receptionist was very polite and courteous but could not help me due to company policy, required receipt, when and where purchased, which I didn’t keep. I always purchase the 5 pack and keep in reserve and don't use straight away.

Undies are such bad quality even the Woolies near me had the whole range on clearance.

I previously wrote a review based on my personal experience of these “very comfy” socks, complaining of the very poorer quality of the current version, having worn these socks for over 20 years. The present offering is thinner, less cushioned soles, less foot conforming fit (rotating to show bonds logo on top of the insole). On a scientific scale I just weighed the new socks compared to the older style. Brand new, unworn current version weighed 46.07 gms, while previously worn but near new older version of the same foot size weighed 55.88 gms. Plainly far less material goes into the newer socks. Shrinkflation in quality at the same price. These socks are nothing like what they used to be, but rely on advertising claiming all the same attributes.

Really poor quality nowadays. Not recommended at all

Absolute terrible mens underwear, they’re uncomfortable, fade after 3 washes and the elastic is cheap. Do not recommend at all.

Online Bonds most traumatic Online Order experience EVER & I buy constantly Online. So 3.5 Weeks later yes that long, No Goods have arrived & No Refund still. Over $106. Bonds has Withheld my monies even though Bonds was told 2 weeks ago my order was lost. Told this by Aus Post worker. I suggest NEVER buy from ONLINE BONDS EVER. There Care Factor is Zero with my experience. They Do Not Honour Their Product Sales. No Compensation for making me miss all Sales from other reputable companys to replace my missing Order. Certainly Not Honourable. Not Australian at all. Far from it.

Worst website ever. The payment never goes through. Worse experience ever.

Another Australian product ruined. Bonds explorer socks are now rubbish. Manufacturing moved to Vietnam and made with less wool and more synthetics. These will not last anywhere near as long as the original socks and easily stretch. Quality gone to make more money, in the end they will loose money, no one will buy them. After many years using explorer socks I will buy no more.....

Bonds have lost track on what quality is. They had two line, a cheap product that would stretch in a short time and fall off your arse and a better quality brand that lasted much longer. Now the better quality line is the same as the cheap line. Time to ditch all my Bonds jocks and Bonds.

Yes, the information provided online was useless and did not take any account of what I wanted. I also asked repeatedly to be put through to a person but this was ignored. A truly hopeless frustrating experience. If you have a bot answering calls at least provide it with information.
I eventually found another number and spoke to a person who was equally ignorant of Bonds products. I was given a long list of undies in the size I wanted but most were period undies or other irrelevant categories. It was also difficult to find the what the fabric was made of—in one instance I was advised to look at the tag inside the undies—not very useful when trying to buy online

Purchased three raglan tees in store today . I asked if they are exactly the same product as I was wearing and was told ,yes it is the same cut.
I did had my doubts and I was right . The tees I bought were nothing more then one step away from cheese cloth from what I bought 10yrs back . The cut is different from past buys which was most disappointing . Bonds product use to be great

This company has been illegally charging me every month for over a year and unfortunately, I was going through the grief of my mother and didn’t realize that they were still charging me. I have sent them approximately four or five emails requesting that my subscription be canceled and it still has not. I highly suggest that no one buys from this company

I placed an order on the Bonds website and after nearly two weeks it still hadn’t been shipped. I had to chase them up myself, only to be told that they couldn’t fulfil the order and would need to cancel it and issue a refund.

What’s frustrating is that I shouldn’t have to be the one following up just to find out my order can’t be supplied. If they knew they couldn’t fulfil it, they should have contacted me and processed the cancellation proactively rather than waiting for the customer to ask.

It makes you wonder how many orders might just sit there if customers forget about them — which is very common with online shopping. Payment gets taken, but no goods are shipped unless you chase it up. Really disappointing experience and very poor order management.

I have been getting bonds underwear for ages now - not the only brand I get, but I pretty consistently have undies, crop tops and socks from them. The workers are always lovely (from the few times I've shopped in a bonds outlet) and I really like the soft materials of a lot of their stuff. But I got some casual style crop tops recently to just wear - because I don't need a lot of support but sometimes I like to wear something under a shirt so my nipples aren't showing. Tell me why the seams are right over where my nipples sit, and they emphasise my nipples. I would be better off not wearing anything at all under my shirt, rather than walking around with what looks like erect nipples all day.

Today I had the greatest pleasure of being served by a surely valued worker in your Midland, WA, store.
Her name is Ava, and I found her to be so helpful and respectful, I had to give a review and will be telling anyone to see her for service.

Terrible service and ordering. This will be my one and only time I buy from the bonds website. It’s been over a week and my order still hasn’t been processed. Sent in a website chat box query about it and it was just a generic auto reply I think saying order are usually processed within 2 or 3 days. Hmm that’s crap.
An email saying there’s a delay and they are getting processed as quick as possible would go a long way in reassurance but no, not even that!
I rang them today to find out what’s going on with my order and was told the Black Friday sales were popular and it’s taking some time to get the orders outns they are working overtime,how laughable. Definitely not good service. I wish I had read the reviews before buying from this company. I definitely would have gone elsewhere but never again.
I thought buying from a well known brand that’s been around a long time, they could be trusted but nope.

I purchased 10pair on bonds stocking from bigw, I opened 2 pair and they had 2 big holes in them. I did not even have time to try them on. I contacted the company and they could not care less. I think this contact centre was in china.
Stay away from this crap product

Bonds socks used to be great however the ones I've purchased recently have gone out of shape quickly in the foot and are now baggy and too big for me.

I purchased 3 mid-weight crew tees recently from Bonds online and I noticed that the t-shirts were made in Bangladesh. The Tee shirts looked different and fabric seemed softer. The neckline is different and doesn’t have the two layers of stitching and the neckline gathers now after just one wash. The sleeves are slightly longer and the body of the tee shirt is 70mm longer than my older tee shirts and the tee shirt isn’t as ‘shaped’ as my previous tee shirts. I am very disappointed with the new product now made in Bangladesh. I was always able to guarantee looking good in a Bonds Tee shirt but it is not the case now. I use to purchase 3 or 4 tee shirts each summer but I will not be buying anymore unless Bonds returns to the earlier manufacturer.
Helen

Terrible shopping experience. Please buy in-store rather than be ripped off online. Customer service is absolutely disgusting as well. They don't care about customer satisfaction.