BONDS Avis 

Customer service is extremely unhelpful. I was gifted an ultimate gift card for mum and baby that can be used at multiple stores including bonds. I tried to make an online purchase with this card and it didn't recognise the card. I contacted bonds via their chat function on the website where the staff member told me to go back to the company that sold the card. I was assured the card was fine and valid. I went back to bonds and explained the situation but did it through Facebook this time and was told the exact same thing- to go back to the seller of the card. After threatening to make a complaint, I was finally emailed by Bonds support advising me to use my gift card in the credit card payment section and not the gift card section. I screenshot the email and sent it to Bonds via Facebook and they said "yes as its an external gift card, to use the credit card section". I replied saying I told you EXACTLY what gift card it was and included a picture of it to them.

Honestly just absolutely useless and I won't shop again. This all took 24 bloody hours and no jumper is worth the stuff around and time I've put into this.

Bought bright pink activewear. The pink runs and runs and doesn’t stop until the pink is peach. When emailing bonds regarding this they tell me to go to the store. Even though I’m talking about low quality products.
I will not buy these products again.

Just lost six life long customers from my family all because you want to celebrate self inflicted, mentally disturbed narcissists.
Great work. Such a shame as your products weren’t half bad but there are plenty of others out there that choose not to alienate their customers base all for a bit of gross virtue signalling.

Hi fives marketing team.

Transgender advertising !
No thanks
Good products are replaceable … women aren’t
Goodbye Bonds

My wife and sisters were long-term Bonds customers. I say 'were'. No longer. They have lost all respect and custom due to their insulting ad campaign featuring hairy men in women's bikinis. They have zero respect for women so we will boycott them permanently. and will spread the word to everyone we know on social media. Do Not Buy Bonds

Poor form bonds, in quality and actions! Quality has gone downhill…as have your respect for women. Using a man to promote womens underwear? Seriously? Read the room bonds

What an insult to us biological women to use a man in lingerie I would have bought but will never ever now!!
You lost a customer not only of women’s clothing but I won’t dress my children in your brand either.

Get Woke, Go Broke
The new ad campaign is so stupid. Watch Tropic Thunder and you will realise you never go full r*tard

Same bs as everyone else. Wife found them through google simply looking for T-shirts. Ordered one shirt and specifically turned down the monthly subscription offer. About 4 months later charges of $8.92 began showing up in her checking account...every month from April 2023 to January 2024 when I realised what was going on. Calling them was difficult
(of course) When I got to a live person, India / Asia, was useless trying to communicate. Had to cancel credit card to stop charges. Google should shut down these scammers sites immediately along with their ads within Google search. They are nothing more than scum!!
(edit) What is so laughingly pathetic is their same "canned" response to every revue.

Terrible customer service. I returned an item and still waiting for the refund over a month later. There is no one to call and when you use the chat function there is no one available and say they’ll respond in 3 days. I’ll never shop online with them again. Worst online shopping experience I’ve ever had!

Bought 12 zippy jumpsuits for my kids & looks like I got scammed as well - they sent 2 pieces of jewellery instead

I brought 2 pairs of underpants in size 14 like I was trying on a size 10. I always wash items before I wear thought they just shrunk. Have always loved bonds so I thought I would buy different type of under wear size 16 and a bra to match big mistake, the bra was the same problem got the XL felt like I couldn't breathe it was that tight. Most of other clothes are size 14 that I still fit. Also can not return if put on :( I brought the items from a store.

Apparently this garbage company won't return any international order for any reason, as I just discovered on their policy, even if something is the wrong size and you don't want a refund, just to exchange unopened, sealed packages. AVOID!

Do not buy online. They cannot be trusted. I have placed two orders online and both took weeks to be shipped. It’s very dodgy and I don’t trust Bonds anymore. It’s not ok to take over a week to ship and they are not transparent either. Avoid like the plague!

Waited 5 days now and counting for my order to be dispatched. Asked for cancellation and refund and told NO.

Not good enough.

Customers expect products to be shipped immediately otherwise just go buy from a department store.

Do not waste your time with bonds online.

UPDATE 18/11:
7 days have passed and Bonds have still not dispatched my items.

Told chat representative to escalate this case and that I am entitled to a refund under Australian consumer law.

They have created case number 01508699.

Bonds, if you are reading this - I want a refund NOW. I am entitled to a refund under Australian consumer law. I will be making a complaint to the Australian consumer ombudsman.

Don't buy online!
So they have a sale. Free Postage. Sure. But then they don't move past "processing" for a week or more.

And when you try to chat to them and ask for cancellation and refund - what do they do? They say one moment and then they disconnect.

Seriously how has this company gone to absolute crap? We all know their products have turned thinly made but if its cheap sure it'll work for the month you have it. But now, forget it. What happens when Americans buy out an Australian brand.

They can't even provide you with the products anymore! They can still take your money though!

Notice how there isn't any google review option for Bonds and it has to be in trust pilot. This American company is sneaky af. Boycott Hanes.

Bonds Miranda. I shop in person there. Over time I have gotten to know the ladies by their names. Helen, Emily, and staff. Always friendly when I walk in. I can shop online but chose not to most of the time. They know the products . I ask alot of questions about size fit and fabric. They always know the answers . I am impressed and a regular shopper there. They are polite friendly and I always walk away enjoying the experience. Thanks for doing what would be a sometimes difficult job. Much appreciated.

Pam Valtoudis

I have ordered multiple times from Bonds online store with no issues but I’m sorry to say I will never do it again after this last experience. I have now contacted Bonds 4 times about a shipped package that has not moved for more than 35 days. The customer service provided to me has been atrocious. They continue to avoid making any effort to refund or rectify the situation and instead suggested I try and track it down myself!!!! They seem to have no issue with the fact that I paid for something that I have not or may not ever receive. Their customer service representatives provide vague and conflicting reasons about why they will have to open another investigation which take at least 10 days each time and are unwilling to acknowledge that of course I should expect to receive items I paid for. Please don’t order from Bonds online if you are expecting even basic level customer service.

24th October 2023 my order and payment was received by BONDS AUSTRALIA and its now 4th November and est time of arrival is 7th - 9th November ,if it gets here on 7th thats 14 days. USELESS, 1 star is 1 to many.

I bought several pairs of bonds white singlets. They used to be a reputable, reliable brand. But the new singlets are way too short which makes wearing them uncomfortable. This trick to save money on material has ruined your brand in my eyes. Steer clear of bonds products; they no longer have credibility.