BONDS Avis 

Order sent out completely wrong, Bonds refused to send out the correct order and cancelled it instead. Unable to repurchase at the sale price now.

Really disappointed in my experience shopping online with bonds. I placed a large order for baby clothes on 26 Sept to be delivered to my sister in NSW. 9 days later, $400+ of product still haven’t been processed and shipped. The recipient is travelling overseas from next week and the clothes will be too small if they don’t arrive on time. I’ve reached out to Bonds to check on the status and more recently to cancel the (still unprocessed!) order and got a form “computer says no” response. Really poor service; I will never shop online with Bonds again (which is a shame as I’ve always loved their wonder suits).

Edit - since writing this bonds have said they will cancel and refund the order. I will wait and see and update this review once the refund has been processed.

My order was delivered to a random wrong address for some reason and the bonds team won't refund me. Absolute scam.

If you want to help me, my order number is #530158097 and my order date was 19 Sep 2023

The worst customer service I have ever experienced. My order was placed on 23rd Aug and was handed over to AU post on 28th Aug. This hasn’t moved from Melbourne since then as per the tracking. This is supposed to be delivered to Auckland, NZ. However, bonds customer service team hasn’t still told me what’s the process forward. How long should I wait to get a refund or if I can get a refund at all (not ruling anything out because of their horrible customer service). After several emails and online messages, they’ve just emailed me on 8tb Sept. saying they’ll launch investigation with AU post if I don’t receive the parcel by 15th Sept.!!! I’m going overseas shortly and bought these things to use there. What’s use of these things to me now??? Their international shipment is supposed to take maximum 14 business days, don’t think there is any chance I’ll get the parcel delivered within that timeframe (15th Sept) as the tracking doesn’t show any movement since 29th Aug. my order is worth 470AUD. Bonds customer service is making a joke out of it and I don’t know if they’ll even refund me 470AUD. I’m definitely never going to buy from Bonds again if they don’t sort it out and will leave this review on every possible platform because no customer deserves to be treated like this!!!
And if BONDS team happens to reply to this review, this is about online order # 529917494 and you already have my email address as I’m a Bonds & Me member, who’s currently communicating via emails with your customer service. Appreciate if you can solve this instead of just saying you guys are sorry and/or don’t have enough information

It will be so much better if the mittens bit be longer because for some reason every time when i cover my baby’s mittens on her wondersuit, some fingers pop out because the bits are too short

This is an example of a company that doesn’t embrace innovation or customer service. The online order took over two weeks for delivery which isn't consistent with online delivery expectations. It also contained undesired and unusable substitutes which is just inexcusable customer experience. The quality isnt what it used to be with material piling after a few washes. If you want to buy Bonds go in-store, or do what I have done since then; consider other brands because Bonds doesn't care about you and they aren't really comfy quality anymore.

My go to for decades but the engineered obsolescence has crossed the line with my last purchases.

I used to buy men's socks and boxers in bulk, so I'd probably wear a pair once every 10 days but they just don't last. I'd rather pay more for a reliable brand than have to replace my Bonds, even though they seem to on sale every other hour.

Bought a few things from an outlet store recently including some tracksuit pants for my husband and they started pilling after the first wash! Quality has turned to garbage. Very disappointing, will go back to buying trackies from Kmart!

Such a disappointing shopping experience with Bonds recently. My order was lost so it took three weeks and multiple follow up calls to receive my order. The track pants are decent, but the amount of lint they shed is unbelievable! I’ve washed them three times now and there are tufts of black lint constantly strewn throughout my house.

Another underwhelming factor is the left-wing agenda they’re pushing - keep your politics out of my undies! Go woke, go broke. I’ll never shop from Bonds again.

Terrible experience with Bonds with an issue of a lost (expensive) order - with customer service ending my chat whilst I was trying to get to an acceptable response and automated an unhelpful responses over email and no other way of getting support. As of now, I am almost $300 out of pocket with no accountability accepted by Bonds.

Don't understand all the negative posts here.I placed an order on the 16th of March to the UK and they arrived on the 27th.
I purchased 2 mens thongs and they were both stylish and very comfortable. I would definitely recommend bonds for both quality and efficiency.

TAKE A SCREENSHOT OF YOUR CART BEFORE PAYING!!!! FALSE PROMOTIONS & UNAUTHORISED DEBITS!!! I was overcharged almost $100 MORE than what I authorised at Checkout and told I could not have any amount refunded without proof via a screenshot. Spoke to LOUISE & HEIDI who not only wouldn't deal with me after saying I didn't have a screenshot and cant be refunded or have order cancelled and then hung up on me, but also proceeded to mockingly tell me that everything was "clearly in T&C's".

Following my previous review, Bonds posted a public response claiming to intend to help me. I reached out to them and they are not helping me. In other words, their comment seems to have been just for show.

My trade with Bonds online was completely stressless and they were very efficient and they attended to my queries and resolved the issue completely with 100%satisfaction...I will definitely do business with Bonds Australia online. Thank you for your impeccable service and experience.

Bonds Men's White Singlets have been a part of my wardrobe for over 40 years.
It is increasingly difficult to find my size (usually 28 now 26) in stores, so I buy online.
I note a quality difference in the same size depending on the retailer and country of origin.
For example, Singlets purchased from Amazon (.au) come from Cambodia and those purchased from Target (.au) come from China.
The singlets manufactured in Cambodia are longer and wider and lose their shape easily, even when first worn. They also feel "thinner."
The ones from China are closer to size specifications, stay in shape when worn, and fit better.

Without doubt the ones manufactured in Australia were the best for shape, feel and longevity. However,
I understand the economic imperative to move manufacturing to overseas but a Branded product should be consistent regardless of the country of origin.

Thus, I will no longer risk buying from Cambodia, and I cannot buy from any online retailer unless I know the country of origin of their stock. Unfortunately, Amazon does not always make the country of origin clear.

I sent the details direct to Bonds as requested by them on: Tuesday, 21 February 2023 2:39 PM and I have received no acknowledgement nor a response.

The classic cotton Raglan T is now made from cotton nylon and is feels aweful. Bonds have managed to ruin a classic.

Only worn twice and the undies are already falling apart. Got them for a Christmas gift. Contacted Bonds customer support about getting an exchange and they said I needed to contact the person who gave me the undies, get the receipt then go back to the retail store where they were purchased from and try and get an exchange from them. Haha, no worries Bonds. You've just lost a customer and I'll post this review on a few more websites for your poor customer service.

Do yourself a favour and buy the generic undies from Kmart. Avoid bonds at all costs, overpriced garbage!

Firstly, I wanted to mention I was not allowed to publish this on the Bonds Review website. Therefore I feel they are not being transparent with the customers.

Like others who have left a review, I never received my order.

I made my purchase on October 16th, and it was shipped out on October 21st and would arrive between the 24th to the 26th of October. After October 26th, it was continuously delayed until Australia Post contacted me and told me I would need to flag the issue with Bonds. That was fine; however, it is already November at this stage.

I sent detailed emails to Bonds forwarding the official emails from Australia Post and what they needed to do moving forward, and I also stated that I would like them to resend the items as I had used a coupon. There were highly competitive sales when I made this online purchase, and I did not want to lose my voucher and the sale prices.

However, Bonds would send me extraordinarily vague and generic emails that appeared to be computer generated. I attempted to call, but I could never reach someone.

I wasted a lot of my time and energy on an issue that Bonds could have resolved by resending the "lost in transit" package, which was not my fault.

I was automatically sent a refund on November 23rd with no further explanation. I lost the $20 coupon that Bonds had sent me and the multiple sales they had at the time.

I will not be purchasing from Bonds Online again. All in all, terrible experience with bots for customer service.

Bonds needs to put their customer first, not last.

Worst online shopping experience, very slow dispatch and customer service ignores complaints.

I made a purchase on the 30th of October and have received no notification what so ever. It is now the 8th of November. I have sent an email asking about the status of my order and they are so rude they have not replied. I am lucky I paid with paypal because I am now going to lodge a dispute with paypal and get my money refunded. Don't buy from this company, they are unreliable and it is not worth the hassle to now have to go and get a refund.