BONDS Avis 

Once an Australian icon, now I am embarrassed that this former wholesome brand has fallen so far. Terrible customer service, just flat out not replying to emails. I purchased some items a month ago, it took two weeks before I received a notification about shipping, another two weeks until the package arrived, during which time I actually moved house and tried to contact Bonds several times to stop the delivery or redirect it.

Their phone message clearly doesn’t want to help, there’s just a voicemail on there that says that they are too busy to take calls...

Soo, I received the package today after stalking my old house LOL, opened it up and just shocked to find that the items aren’t even folded. Literally hoodies and trackies just shoved in the bag, and some have marks on them already. The tags are all bent and dogeared as well, I know that’s not necessarily important but every online retailer has managed to up their game and deliver an experience that is comparable or exceeds the instore experience, this was just a slap in the face. I know crushed clothes can be ironed, but it was like they were literally shoved in the bag with hate and frustration by the poor person on the other side packing them...

Between the absolute lack of response to my several emails, unwillingness to accept a phone call and then second hand looking clothes, it was pretty much a woeful experience.
Also, using the excuse of Covid doesn’t fly. If it was March or April, or during lockdown, perhaps, but Sydney has been up and running and well for several months now.

Terrible service. Placed an online order on 30th Nov. Thinking as the warehouse is in Australia, the items would be packed and arrive before Christmas (we live in NSW). Followed up the items on live chat yesterday after receiving no word on the items being packed or dispatched in the fortnight. Requested the address of the parcel to be changed to where we will be holidaying over Christmas. One would think as the items have not been packed etc. that this would be possible. The outcome is that the parcel that is yet to be "put together" cannot be re-addressed by Bonds. It has occured to me it would have been quicker to order items from overseas! As a result, I will be shopping today for baby clothes to take on holidays with us. Very poor service. Disappointing from a large brand. I would not recommend online ordering with Bonds.

Been a loyal customer for over 10 years, wear each pair once a week and they have always lasted up to 2 years, brought 4 new this year,have just put my foot through the 3rd pair at under 6 months . They no longer stack up financially. Moving on, shame

I used my birthday gift card of $10 during check out but when the invoice came, the discount wasn't reflected. The $10 is no longer in my account too. I emailed BONDS with screenshots of check out amount and invoice but they never got back to me.

I ordered on 10th November, since then I have received multiple emails saying my order will be dispatched shortly but I am yet to receive the international tracking number confirming it has been posted, also a few of the items have also sold out since I made the purchase. Their online and delivery service is extremely disappointing. Lets see if I receive my items before Christmas.

I got charged 3 timen in my card payment without any order confirmation (basically forn nothing). I called probably 5 times already but no solutions have been made and it’s been a week. It’s just such a hassle and disappointment for me

BONDS - I’ll see you every month until I’m in menopause. I “hmmm’d” and “nahhhh’d” for far too long before committing to the Bonds Bloody Comfy Undies. I love a good pun so the name alone that translates to “female period nappy” was genius so yes, that contributed to my decision to get on board of the feared fad.
The “time” arrived. As per usual, PMS and body dysmorphia was high, the tampon box was under stocked and I avoid pads like Covid hot spots so on went my heavy duty undies. Initial thought was that the fit was comfy - It hugged in all the right places and as I inspected the appearance I concluded that my new vaginal outfit was aesthetically pleasing. It’s no match to a diamanté thong, but the only date I have at this time of the month is with Netflix and Cadbury and they certainty don’t mind my thick labia containing lingerie. I was highly skeptic that one pair alone could contain my reenactment of the parting of the Red Sea, so I spent the first hour hovering around a bathroom to check for any indication that I’d wasted my money on a trendy nappy. Each time though, I was left shocked. Affordable, highly absorbent, smell containing and far more discreet than a misshaped pad or a rogue tampon string hanging down my leg, my new best friend was comfortably hitting its tampon capacity benchmark. Even when I slept, rolling around like a bloated wombat on heat, they remained in position and kept their promise to protect my white sheets from Aunt Flo. My first pair of undies handed the baton to my second purchased pair when its job was complete and went straight in the wash with no problems. Together, we finished off my period without even looking at the orphan tampon rolling around my bag. Highly recommend. I’ll definitely be seeing these again in 28 days!

Am amazed that such a large company could be this astoundingly poor. I made my first order containing 3 different products, after about a week of waiting my order was cancelled with a reason stating all products were out of stock. I was not apologized to and the discount off the product had finished. I complained to bonds customer support who couldn't be bothered responding. Pathetic!!!!

If there was a No star rating that would be my go to! I ordered $107 worth of bonds goods for a birthday today and next week Monday when I initially paid for it it said estimated delivery would be tomorrow 19th Nov , next day it said delivery my 25th Nov and now its says 27th Nov. I wish I saw all these negative comments about others experiences it wouldve changed everything. I've emailed now and waiting for a response to get a full refund for as quick as they took my money.

Have been wearing the white S’Port briefs for over 30 years and never had a problem with sizing or quality until this year. Ordered 6 pairs online in March this year and immediately noticed they were now made in Indonesia instead of China. Size 22 appeared to be actually 18 or 20. Absolutely NO cotton elasticity in front pouch where needed. Contacted Bonds and was given immediate refund. Managed to scrape together another 6 pairs made in China from various locations. As the Chinese made briefs also started showing early degradation, I decided to chance another order hoping the quality issues had been addressed since my last order. No such luck and the Indonesian made briefs still have the same non stretch pouch issues as before. Credit to Bonds for reimbursing me in full again, but very disappointed again in the quality. Does nobody check the quality before a production run is released ?
Would be nice to know that complaints have been noted and issues are being addressed.

I ordered online a month ago, utterly disappointed that no communication and I had to keep checking shipping status myself, still waiting for the items. Spent over $300 on them and that is the service I receive and no contact from anyone from Bonds disappointed never again.

Bought on line then discovered they had a outlet in my state 5 mins away asked could I PICK IT UP THERE INSTEAD OF WAITING FOR MY GOODS IN VICTORIA 1 hour after I ordered they said no it would have saved them postage ect so much for SERVICE so will go back to buying from my usual provider pay more but better SERVICE so much for buying AUSTRALIAN MADE BYE BONDS!

I found the sizing to be correct for the Invisi wire free bra and initially it was comfortable. After wearing for a day it was scratchy around the clasp area. Upon closer inspection I see corners of the clasp area have thick fabric that leave hard corners that dig in.
I tried to return the unworn bras but as I had cut off the cardboard tags they would not accept them back.
Shame on you Bonds!
I have since made little sleeves out of T-shirt material to cover the clasp.

I was impressed and hopeful after seeing I had a reply from Bonds. After responding and sending more photos. I got the same excuse and pathetic answer about shop polices. Why bother to reply to this review when you were just going to quote the same thing as the store.
Thank you for wasting more of my time.

Ordered online & received my items. One of the items is incorrect. Contacted via email the same day letting them know they have sent the incorrect item. Sent photos to them for proof that they sent 2 items that are the same product but have different tags on them - and their response was....

Upon checking, we can confirm that we have sent the correct items as per your order. Can you please confirm if you have tried wearing them in order to notice the difference at the hip part?

I have now sent another 3 emails with more photos to prove they sent the wrong product, but have had no response, it has now been 10 days.. The so called ‘Customer Service’ is absolute rubbish. Tried calling but cannot get through. Love the Bonds products but won’t buy again due to poor customer service.
Will be returning my order to a retail store for a full refund (once open in Melb).

Have purchased over the years from Bonds owned for a number of years, but lately the service is getting worse. Placed an ordered a few weeks ago for a number of items all in stock. Payment taken immediately. Over two weeks later notified 90% of my ordered items no longer in stock. Very disappointed with the service and follow up.

Made an order at the end of August when there was 40% off. I was charged 3 times instead of once which I didn't realised until I looked at my account days later. Almost two months later I still have not received my order. But when I check the "track my order' it tells me closed and that I have been refunded. Australia Post had my parcel sitting at Hoppers Crossing for over a month. I have not been notified of this and extermly dissatisfied as these clothes were for my daughter and their is now no longer the 40% sale and good chance I won't be able to re-order the same items. Not sure why every other company i have had no issues with but this order has been nothing but grief. All.i would like is my items that I ordered!

Placed an order, all was fine.
Received the order a week later with $48 worth of things missing. Called and they said they don't have stock anymore and when I questioned the fact they still never informed me and have my money well all they could say is there processes are runnings slow. Sorry that's not really good enough. I believe if I had not have called I would not have been picked up in the system to be refunded or informed.

bonds used to be a premium brand...underwear used to be made in australia was top notch.....now its made in china....poor quality at a premium price...underwear only lasts one year........there are other brands with same premium price but also premium quality

I bought 4 pairs of bonds slimming comfy tops ultra sheer tights. All 4 pairs got holes in the waist bands on the first wear. My finger went right through them and I don't even have nails. It's absolute crap. You would expect more from bonds. Their poor quadruplets and service had damaged their reputation. Go to any other brand, save wasting your money, you might as well burn your money than waste it on these stockings. Bonds customer service was also useless and take 0 accountability

I ordered from Bonds over 3 weeks ago. I emailed the company as I had heard nothing. They HAVE NOT even dispatched my order. They say due to heavy demand there is a wait. When I first ordered from Bonds, I was told I would receive a tracking number in two days. Other companies are true to their word. Not so with Bonds.