BONDS Avis 

Do not order from Bonds outside of Australia. I have ordered items worth >200AUD and the parcel has never arrived at my place. Bonds did refuse to track, resend or refund the amount of money paid.

Update: BONDS has come back to me and sent the order again. Item have now arrived! thanks!

The worst company I’ve ever had to deal with. Have been waiting on my order since the 30th of March. Order 518513681 says still in processing. Have attempted to email twice with the same automated response. Have tried to call with the same automated response. Can’t get through to anyone at customer service. Don’t ever buy from this company!! My baby will be born before these clothes arrive!!

I have been waiting nearly a month for my online order to arrive (ordered in Australia for Sydney delivery). When I followed up I got an email saying my order is now being prepared for dispatch from the warehouse, that was days ago and still no dispatch or tracking number email, no correspondence at all, no apology, nothing. I called the 1800 customer service number and got their voice recorded message which went no where. I’ve now tried to contact them on Facebook messenger as a last resort. This is insane, I just want my order. I’m 37 weeks pregnant and bought all my maternity gear from Bonds which I need NOW. This has got to be the most frustrating online shopping experience I’ve ever had. Pickup your game Bonds, this is not acceptable from such a big company.

After reading all the bad reviews here, why not add mine. Also noticed bonds has an automated same response to every bad review.
Having absolutely rediculous problems in trying to return some poor quality items to bonds. Lodged my return online, told I had to return it in store. In store told me I had to have a QR code to do return. Walked out got into online chat with bonds, whom told me they DONT give out QR codes. She gave me an order number to use. (All my email receipts aren't accepted instore). Went back into the store told them bonds dosnt give QR codes anymore. Gave them the number, got to the the end of a lengthy process for a refund back to afterpay. And yep the only option not offered for a refund, afterpay! Zip, credit cards everything else but the method I used for payment. Of course!!
I was off offered a gift card instead. Ahh no! I won't be purchasing bonds anymore. So I went back to a customer dispute email I had started. First of all they can't respond because so inundated by emails. Gee I wonder why. Second I was told the QR code is found in the shipment email notification. Umm no it's not, and the online chatters (when it's operating and they don't cut you off) said they don't give the codes but email support saids they do. So i will now be lodging a complaint with fair trade to get my refund owed. As others have had to do in other countries. What a joke. Bonds your a disgrace to our country. Your no longer iconic to many! Stop ripping people off.

I ordered online six black trunks and was sent an assortment of colours instead. Their website 'return' function does not operate properly and I have no confidence in their promises. My delivery notice was sent to someone else's email address - who else is Bonds sending my information to?

Bonds promotes its easy returns service. It is a ridiculous not easy returns service. Filling in the returns form online takes half an hour. After returning 6 pairs of trunks I got credited for 1 pair. I got a snarky response from customer service that its my error as I didn't correct the returns form which had the incorrect order quantity. This remains unresolved as its my responsibility to fill out pre-populated forms correctly. So not helpful! Customer service doesn't want to help the customer at all! I will never order from BONDS again!

Just got a delivery of a large household appliance ! The guys from Bondelivery were on time , very polite and put the appliance exactly where I wanted it ! Couldn't have been more helpful ! Thank you !! Top marks !!

I buy underwear from BONDS all the time and I have found that I like them. however I bought some comfy pants from BONDS and then tried to return them because they were too small. its been months and I still have not received a refund. I have been emailing them for the last month and they just claim its not in their warehouse very single time I email them. even though its been over 2 months since Australia post told me it was delivered to them.

Hi I placed a online order on 27th December 2020 and it is now March and still have not received my parcel. I live in Australia and have sent endless queries to Bonds and have received the same generic email response and nothing further. I have bank statement proof that it was paid for.
Shocking from a Australian company

The best sleep suits, super soft, stretchy and gorgeous prints. Wouldn’t use any others now. Worth importing, free shipping which offsets custom charges.

Ordered 250$ worth of clothing at the beginning of November. The item was being shipped to Ireland. Tracking details showed no movement from 7th Dec. I have been in contact on numerous occasions and I keep getting a generic email to say when they receive the parcel back I will be refunded. I never received the ordered items and now they won’t reply to my emails. Never again.

I was shopping at your Chadstone store and felt compelled to write a review about your worker Demi. She could not have been more helpful or friendly if she tried. I will be shopping at Bonds again because of her and the wonderful customer experience I received. Demi you are an asset to the Bonds team.

Customer service rude
I called to enquire about missing parcel. And the attitude I received from Rachel customer service operator was low grade
She said it’s been delivered and you got an email we can’t help it sorry.
Can’t do anything go and call AUs post .
Really is this a attitude I am expecting as a regular customer for a long time 😬😬

Sent a return back on 23/11/20 using Australia Post label provided by Bonds. Tracking number Return has not been delivered back. Lodged an inquiry with Australia Post only to be told Bonds would have to follow up as it was sent back with their account through Australia Post. Did an online webchat with Bonds regarding issue and advised it would be followed up.
Sent an email regarding issue, still no reply.
I have returned these items and have no refund and no assistance from Bonds. Will not buy from again

Ordered 4 sports bras, got 3 with no paperwork or indication of a change. Had to email customer service to query it, they said it was out of stock and processed a refund. I understand confusions in stock levels, but they should email and process the refund when fulfilling the order, not making me chase it.

Worst customer service I have ever experienced. I placed an order on November 14 2020 and it has not even arrived to Canada yet nevermind its actual destination. I have been in this terrible back and forth conversation with the customer service reps who just keep telling me to be patient. Problem is the items are baby clothing and will no longer fit if the parcel ever does arrive. Every time I have asked for a refund as the parcel is obviously lost I keep being to told to be patient and to stay safe! I realize Canada is not next door but the flight should not take 31 one days. The international phone number on their website does not even work so speaking directly to customer service is impossible. All in all my worst online shopping experience in over 15 years...

I purchased two pairs of berlei sports bras in the same size as the other pair that I currently own but when I received the items they were too small. All I wanted was a simple exchange for a bigger size but Bonds refused to do this advising that "change of mind" was not accepted for returns. Firstly an item that is too small or does not fit is not a change of mind, a change of mind is "Oh I don't like the colour or I simply do not like it". Secondly, I was simply asking for a bigger size, I did not want a refund, I just wanted the items exchanged for a bigger size so I could actually wear them!

Rachel and Ayen from bonds continued to argue with me that their current policy of "no change of minds accepted" meant that this included items that were too small. I suggest that Bonds update their policy if this is the case and clearly state this as their current policy does not.

Unfortunately, Bonds cares more about receiving the money and a once of transaction that what it does about ensuring they provide good customer service, a happy customer as well as a customer that will return.

Would not recommend anyone purchase anything from the Bonds Outlet.

I purchased items from BONDS within Australia thru after pay on 11/11/20 no confirmation email a month later I attempted to contact customer service automated message couldn’t speak to an actual customer service, they should call it automated service anyhow emailed again customer service it was undelivered ! Contacted parramatta store and was told they can’t help me as I haven’t received the products !!!! Really that was the issue people!
I reached out to after pay where I got a prompt reply few days later about 18/12/20 I finally received my order! One item not wat I expected I wanted a refund, went to parramatta store and was told by store manager (jasmine) if that was her real name that I have no proof of purchase they can’t refund me!
I explained I never received confirmation email and the packaged arrived late with no receipt however I have proof of purchase on after pay but she refused saying that’s not gd enough! Sorry to say she was rude unprofessional and dimining! It’s no longer about the product it’s about the principal behind it! It is within my right to refund it is within my right to expect a respectable response! I expect a reply back not an automated one an actual dignified reply!
I expect and apology for the experience and a refund for my item!
Thank you

I placed an order on 6-Sep-20 and I am still waiting for it. Its been 3.5 months and in spite of numerous complaints, most of which went unacknowledged, the best and only response I've received from them is to check with India local post, as if it's no longer their responsibility to ensure delivery. We've received orders from US during Covid, so Covid is no excuse! The package is clearly lost and they refuse to refund the money. I can't help but feel cheated by Bonds!

Bonds does NOT deserve 1 star!!!! I placed an order on 30 Nov 2020 and still waiting for it to arrive!!!!....can someone tell me where the hell is coming from??? I am in Sydney so what is the delay? and please no one tell me that it's due to Covid!!!!! In the last few months I've even purchased pantry items from South America and those arrived within 8 days!!!! I tried ringing Bonds (like everyone else) and you can't get an answer. I received a tracking number which shows the items have not even been packaged!!! and I may received them by 24/12?! There are Christmas presents in that order. . .what the hell! Bonds get your act together and NEVER again promote a SALE if you can't cope with the demand. NEVER AGAIN!