BONDS Avis 

Bonds offensive ad campaign has ​stolen the innocence of my little kids with the ridiculous "cheer through the bleed" campaign.

Young girls of Australia have the right to peacefully enjoy their innocence without Bonds imposing their offensive, overly sexualised content on free to air television.

In their hunger for market share Bonds lost sight of what is decent and what's good for Australian girls and families.

I place an order on the 4th of August 2021 . After few days Bonds ask me for my address and after 10 days still they didn’t deliver and then I receive an email advice me that when they receive the items back they send me a refund after 1-2 months.

The absolute pits of a web site. Clunky.

Bonds has some very shady tactics. One of which is to sell items and if they run out of stock during a sale will not notify you of anything or keep your order on back order. Nor will they refund your money. No, they will without consulting you put it in store credit. So if you decide to find a good sale on their website there's a good chance all your money you spent will just become store credit. They will not explain anything or contact you or reply to emails. They are happy to keep it as store credit even though you never received anything, returned anything or even changed your mind. I'm not sure if it's a ploy to get you to pay full price or to hope you don't notice and forget and get to keep your money without providing anything in return. I will try not to buy anything bonds from now on an will continue to try and get my money back. It's been a month so far.

Have been told my refund will take 30 days. Very dodgy when other companies will refund within a couple of working days. It has put me off ever ordering from them again.

You will not get notified if your item is not coming. It is only when you ask, they tell you its cancelled then give you a refund.

Scammers

On 26/06/21 I placed an order for a Champion Hoodie and mens underwear (4pcs). On 9th July I received an email from Bonds informing me that my item had been shipped. Of the total order placed I only received 2 of the underwear and the balance underwear was now not in stock, and they would be crediting back the money to me. There was no mention of the champion hoodie that I had ordered. I contacted Bonds on 13th July to follow up on my remaining order only to be told that the champion hoodie was now not in stock and hence they would be making a refund to my account. This is absolutely unacceptable as my order went through as the items were in stock at the time. There was no communication from Bonds on the status of my order or that the item was out of stock. It was only when I contacted customer service to follow up on my order was I told that they could not fulfill my order and would be refunding back my money. Its sad to note that a big company like Bonds cares so little about their customers making them chase up on their orders that were placed in good faith, believing that items are in stock and will arrive on time.

I have a 1963 vintage genuine bonds "T" shirt retrieved from my mother's attic in 2008 when she passed away and I have always used your T shirts but I bought a pack of 2 as they are sold at the Big W stores and my size has always been 16, I got my 1963 T shirt out of being put away because of its sentimental value to me and I weighed it to compare the weight of your current T shirts to my 1963 shirt and it weighed twice as much as 2 of your current T shirts made in China.
It's very obvious that the quality of your product in 1963 was light years ahead of your product made in China today, which once washed my Chinese T shirts turn into size 18, so I know that the Chinese are ripping you off and so are people like me who once bought nothing but Bonds products and that is so disappointing.

I’ve ordered 5 zippys for my newborn on the 23 of Jun I’ve contacted the website and a not replied to me i responded saying I want a refund if the product has not arrived within the remaining 14 business days that are left they have not replied to me at all this is a load of bull 100 dollars down the drain

Made an order in Bonds on the 28th June, order number is 520131138. Only one item in this order which is Reverse Weave Hoodie Siesta Pink.

This morning, I went to Live chat to ask about the status of the order. The agent told me that the item is out of stock and had to cancel my order. It is impossible because on 29th June I look around Bonds website, this item is running full sizes. Also, at this moment, the Champion Australia website is running full sizes as well. The most fuming thing is, if I didn't go to the Live Chat this morning, I will never know there is a problem of my order. There is no cancellation email send to me.

I went to Live chat in the afternoon again, another agent admitted the cancellation is not due to out of stock. It is because my order didn't meet the limit to get the free shipping for international orders. There is a system error when I ordered. The system didn't charge me for international shipping fee. The agent said he/she cannot help because it is refunded.

One more thing, when I finished placing the order on 28th June, the order status is on hold and I immediately went into Live chat, an agent helped me to fixed it and at that time, he/she didn't say that there is any problem of my order. If there is an error, why he/she didn't notify me at that time.

It is ridiculous that your company having the system error and the customer need to suffered because of your mistake.

I just want to order the item again at the same price I ordered on 28th June. I can provide an Australia shipping address as well. Hopefully, I can get a response from Bonds representative.

The items themselves are great however the customer service department is very poor. After sending 2-3 emails, no response from an actual human via email. Bought items online and had to wait 2 weeks before even getting notice that it was finally being picked and packed! By this time I had already gone out and bought something else as a replacement for the baby gift I was buying for. Clothes arrived about a week later after picking and packing, eventually. Pretty poor experience as a member and expecting that what you are buying will be delivered in a week or 2 maximum, or at the very least picked and packed a day or 2 after purchase.

Went into Pacific Fair store yesterday,we were on a weekend away, previously all staff have been lovely.
Woman that served usher name was Kim,middle aged blond woman, nothing short of rude.Hardly even spoke or looked at us, just served us no interaction,I actually asked how she was & how her day was going just virtually got a grunt, why be in customer service if you clearly don't enjoy your job!

Ordered something over a week ago. Bonds claims to have shipped the item, but according to the tracking number, Australia Post hasn’t even received the item yet and it has just been sitting somewhere for almost another week now. Bonds keeps ignoring all my emails about my order. Ridiculous service. Never ordering from Bonds again. Didn’t even get my money back.

My order number is #519498123 incase some Bonds representative sees this and actually cares enough to respond.

I purchased a large order from Bonds a month ago and have reached out to them directly 4 times for them to not send a response or even attempt to contact me. If I don't hear back soon I will be filing a charge back with my bank and posting every review so no one else goes through this.

I ordered some items from Bonds at the end of May. They have been sitting at the distribution centre since the 31 May 2021. Have contacted Bonds via their website twice now with no response. Won't be purchasing bonds anymore, had enough of the terrible service and not our problem attitude they have nowadays. Sad for a brand that was once really good.

Bought underwear, sent wrong size, return for refund, Take too long to get refund, after many email, and many phone calls, at last after 52 days, got REFUND
NEVER BUY FROM BONDS AGAIN, horrible customer

After writing this review happy too say i had someone contact me and this has now been fixed up... thank you Michelle. I had alot better dealing with you, and a far better result hopefully my boy has alot more wear from these new zippies.. thank you 😁

I brought 2 bonds zippies for my son 1 he wore once before the stitching all came undone on the legs the other i brought a while ago and same thing happened after about half a dozen times of wearing.. i emailed bonds my concerns and disappointment in the products and explained.due too me not havj g kept my receipts the store i purchased them.from werent able too do anything.. Their reply was disgusting too say the least was advised too return products too place of purchase with receipts and see what the store manager said... when paying roughly $26 per outfit i excpeted them too last longer... and im sure im not the only one whom doesnt keep receipts after the first waah etc... from a multi million dollar company i expected more ! Wont be purchasing bonds ever again, if they produce poor quality and then dont wish too help rectify the problem... take it as a $50+ lesson learnt

Worst online attempt to purchase ever. The site six. The payment interface rejected the transaction 20x. Had to input my ADDRESS EVERYTIME !
Customer service instructions x 2 failed.
Find another supplier.

UPDATE: June 7, 2021 - Despite the reply below from BONDS, I have heard nothing from BONDS and the issue has NOT been resolved.

I have been buying bonds t -shirts ( for 20 yrs) ... no more! The dyes fade badly within 3 cold washes & after 6 months holes appear around neck band & shoulders & basically the garment is an out of shape rag , dyes and fabric are rubbish . I get it, we are meant to keep buying & binning. I would rather pay triple & have a garment that doesn't look like crap after 3 washes.

After a lengthy time choosing the items on my order, the Bonds web-site froze repeatedly at check out. When I tried the online chat to get help, it froze as well. Then tried the online help which took me through a series of questions, none of which applies to ordering. I then tried to ring our local Bonds store because there was no online ordering contact phone number, but no answer, and no store phone message. Great products, shocking on line and phone service. I will probably be able to order the same products from Myer.