BONDS Avis 

The two experiences I've had have just been so negative. First a zipper fell off on the first use. After about 20 emails with support asking silly questions like what's the exact SKU of the exact item and things they should know from their end they finally credited my account, they wouldn't even fully refund me! Then when I used the credit to buy something else it took a month to ship so was too small by that point for my daughter. Trying to return it now and there's something wrong with their portal so it doesn't let me. Just really bad experiences all round.

Order placed TEN weeks ago and not received. Have tried to contact multiple times through email, socials, website and receive the same generic response ‘allow time due to covid delays’ which is obviously incorrect as ten weeks is crazy!! $150 down the drain STAY AWAY!!!

Absolutely appalling customer service at the Bateau Bay Outlet. I was made to feel dirty and that i had the plague. I went to store showed i was vaxed and showed mask exemption. I was then told by the Manager to be quick as they couldnt let anyone else in store and they would have to sanitise when i left they were making out i had covid just because i was exempt from wearing a mask any body can have covid with of without a mask and over the past week i have been to many stores and not once received this treatment when i queried the Manager she advised she was following Bonds protocols well their protocols are disgusting and they are not following NSW Health guidelines. I would give no stars if i could

Stay away!
Awful customer service. Poor quality and waste of money.

Absolute disaster all around. The customer service, the quality, the designs, I was a loyal customer for a long time but not any more. They sold all their labour overseas and you can tell, the worst company around for sure.

Utter rubbish!
I have raved about Bonds for several years now but I am now done!
One order lost in transit and confirmed by the carrier…. No refund as still in transit! Er no, even the carrier says it’s lost! No reply to try and sort.
2 orders still processing after 10 days (pre Moana release so they can’t blame that!)- No answer to emails, no live chat and now no idea what is happening with them!
Material is getting cheaper and cheaper and the customer service is the absolute worst.
For a company that once made beautiful children’s clothes with great customer service, how has it gone so wrong?

I have been buying from Bonds for years but wow Bonds customer service has really gone downhill. I can see from the other reviews here that this is a common experience lately.
I only received a third of my order, so I had to contact them... there is no longer a phone number (I know Covid restrictions make things more difficult but can't call centre workers work from home??).. I got directed to live chat... but live chat was down... sent an email... I got an automated response saying 'your case will be closed unless you reply'... I replied... automated response saying they will get back to me within 2 days... no one ever got back to me - I just received a refund for my missing items.
I wanted those items (they were on sale) and I used a birthday voucher which I have now partially forfeited. Thanks a lot BONDS! Not keen to repeat that experience. The only way they could change my mind would be to send me my missing items for the price that I paid for them. I have said as much in an email... awaiting a reply - hopefully from an actual person! (BONDS Support Case - 01161679)

Purchased from Bonds early September and am yet to receive product or a refund. Every time I email the company they send a generic email back and have unsuccessfully resolved my issue. Extremely disappointed to have such a poor experience with such a big brand
Will not shop here again!!

Worst online store i have ever used and will not use again.Order took weeks to arrive no correspondence of when order would be shipped and no response through there customer contact portal.

I ordered some items online 3.5 weeks ago after going into the bonds outlet store and they did not have any stock available of the size and style I was after and I also couldn’t try anything on either because of their covid rules. After receiving the items purchased online 3.5 weeks later, I tried them on but they were too small. I went back into the Bonds Outlet store and they said I couldn’t exchange it return the items in store and it would have to be done online. Now I am struggling to reach anyone via phone or email at Bonds so I can return the items. I ended up purchasing the items elsewhere because I didn’t want to wait another 3.5 weeks to get a new size delivered and I needed them urgently. When I try ringing the bonds outlet number it just hangs up because of “limited resources” and the email link doesn’t work either. This has honestly been the worst experience I have had and I will never shop there again.

I wish i could rate them 0. I ordered almost a month ago and still haven't received my order. There is no way of contacting them other than their stupid website form which is totally useless. They take ages to respond back and blame postage delay for the order. On top of it they refunded 2 items out of the order without telling me why. Totally useless crap dont buy from here. They are conning you!

Horrible customer service. I placed an order 12 days ago and the order hasn’t been dispatched yet.
Trying to follow up with customer service, no answers to my emails

Worst online shopping experience. I placed an Order on 8th September for my baby as they had ongoing sale and was very happy about the discount and purchase and suddenly I get a mail on 25th that my order has been cancelled and my money will be refunded with no valid explanation. This was very sad .They still have sale going on but with the higher prices .

Absolutely TERRIBLE customer service. Worst I have ever experienced.
I placed an order on their website and it stated that if you were a Bonds & Me member, you were eligible for free shipping. I logged into the “Bonds & Me” login section and ordered my items and however when I checked the receipt in my email, it stated that a shipping fee was charged. I emailed customer service and they advised I was not a Bonds & Me member, even though I can log in to their Bonds & Me section on the website. They refused to give me a refund for the shipping fee even though it is very clearly a technical error on their side. They then cancelled my order and refunded me everything except the shipping fee. Not sure if this is some sick joke but absolutely APPALLED by this customer service. I checked on the website and the items I had ordered are still in stock so not sure why my order was cancelled?
My order number is: 521202093

Their processing times are outrageous currently. Yes we are in a pandemic but I haven't had the experience with any other business where after 9 days they still haven't packed your order. They are impossible to reach and online queries come back with an automated response blaming covid for their delay times. I don't usually buy from them and regret placing an order with them now.

Very poor online shopping experience. Ordered 2 items and didn’t even receive email confirmation. Emailed company 3 times with NO reply. I have had to lodge issue with PayPal as there is no way of contacting this company as they have no one answering calls.

Very disappointed will defo not use bonds again.

Bonds - they pretty much use slave labour to make their products. Their underwear (nickers) are as dear as ever and use what seems to be cheaper than ever material. Bought nickers - and after one wash they got a hole in them. After only a couple of weeks wear they were stretch and had stretched see through parts. 3 months on they have 2 more holes. Bonds should be disgusted in their product, their values and themselves! My family and I will never purchase bonds again. Back in the day they were the best and lasted over a year. Very disappointing- wouldn’t recommend this brand to anyone. Would have given no stars but that option wasn’t available.

Terrible customer service. Trying to return an item purchased online. No returns label attached to my email. I have emailed 3 times over the last week and received no response. Can not speak to anyone on the phone. No live chat available. Why is it so hard?

Used to like their Coral T Undershirts but recently had one arrive with a hole in it. Tried to contact them and still waiting for a response.

The worst customer service. All I need is a returns label - wasn’t attached in the email they sent me when I lodged my return. Have sent 3 emails & no response. Waiting on the phone for 30 mins & then selected the call back option - 2 days later & still no call back. Your returns system should not be this difficult. Can you please email me my returns label so I can return my items. Due to this experience, I will not be shopping with you online again.