basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Voir plus
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Voir plus
We had a great experience with Bonvila. Packaging was great, all of the stuff was categorized neatly and even the stuff for freezer was still cold enough. They had sent a little gift which was super t... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
An online grocery store where you can find all your favourite authentic products!
Coordonnées de contact
London, Royaume-Uni
- +447853910492
- Help@bonvila.com
- bonvila.com
4,6
Excellent
529 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Many good brand/popular products on the…
Many good brand/popular products on the website are sold out, so I had to choose other brands/products instead, which I’m not very happy with.
11 octobre 2023
Réponse de Bonvila
Hello thank you for your feedback, we have moved to new premises since this comment. Although we can not guarantee all the products will always be available we can tell you that it is a lot better. We will keep pushing for better services.
What I bought was on their website but…
What I bought was on their website but after a day they emailed and cancelled my order.
11 octobre 2023
Réponse de Bonvila
Hello, Pereja Cologne Lemon is a very popular Item and I also wish it was not out of stock but I can not find it anywhere in the UK at the moment which is the reason why I refunded your order. Have a nice day
DHL ruined my order by delivering it…
DHL ruined my order by delivering it late. Bonvila promised for a redelivery. Nothing happened for weeks? No replies to my update requests. Absolute shambles. Will prefer ordering from Robinfoods next time. Don’t make promises if you can’t keep up with them.
25 septembre 2023
Réponse de Bonvila
As explained We take full responsibility for this situation and are actively working to improve our processes to prevent similar issues in the future. I understand your frustration and we value your feedback.
The box arrived the day later then what…
The box arrived the day later than what originally promised informed.
There was a fresh hand made food inside (gozleme) and unfortunately that caused stomach upset.
Not sure this was due to late delivery issue or food freshness but did not have a happy ending.
11 octobre 2023
Réponse de Bonvila
I deeply regret that the delivery was delayed.
Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. We're taking immediate steps to address this issue, both in terms of delivery timeliness and food quality.
Homemade Gozleme is one of our best selling items and usually get great feedback. I hope you will be able to experience it properly next time.
Not a satisfactory experience
Sent by dhl instead of door to door in person delivery (to the centre of London). Because of that the vegetables were not arrived freshly. Yufka- fresh pastries were also not fresh enough. Not a satisfactory experience.
3 octobre 2023
Réponse de Bonvila
Hello, thank you for your feedback. We have been having issues with our own drivers for the past couple of months and have used DPD and DHL for out of London deliveries for the past 5 years.
If you are dissatisfied with the quality of the products I am sure our customer service can help. Our aim is to send the freshest products all over the UK and thanks to you and your feedbacks we will get there.
I hope you have a nice day
Bonvila team
I bought couple things for handmade…
I bought couple things for handmade they were NOT fresh at all’ Sarma was very savoury couldn’t even eat . Gozleme cheese one terrible potato average very disappointed
1 octobre 2023
Réponse de Bonvila
We're truly sorry for the disappointing experience with the handmade items. Your feedback is important to us, and we'll take immediate steps to address the freshness and taste issues. Please reach out to our customer service team, and we'll make it right. Thank you for bringing this to our attention.
Réponse de Bonvila
Thank you for your feedback! We're glad to hear that you found our product tasty. If there's anything specific you'd like to share about how we can improve, please feel free to let us know. We're always striving to enhance our offerings. We appreciate your support!
Excellent customer service
I sent some items as a gift and I can’t thank Kamil enough. He was kind, efficient and incredibly sympathetic. I’ll definitely be ordering from you again. Thank you so much.
22 août 2023
Fresh Yufka
I use Bonvila quite often as they make and sell fresh Yufka and gets delivered to your door which is great
21 août 2023
Used to be great but now very poor
Very poor stock control - several products not delivered as out of stock - despite what the website said. Tin of white cheese was badly damaged in transit and a 150g pack of a different feta was sent instead of the 400g pack which I ordered and paid for. Still awaiting a response from customer service. Very sadly this company have lost the plot. Will shop elsewhere in future.
23 août 2023
Good quality and fresh products
Good quality and fresh products. Some authentic products are pricey (such as sarma) but have a good taste.
23 août 2023
Perfect service
13 août 2023
I ordered a kettle
I ordered a kettle, it was not available. The money was immediately returned.
24 juillet 2023
The products got very expensive since…
The products got very expensive since last year. For example, I noticed around 70% increase in white cheese. More over, Seems like there are less pastry options available. We ordered Gozleme last time and the quality was mediocre.
19 juillet 2023
Turkish breakfast
Turkish breakfast - delicious food, great choice, well packaged and delivered very quickly.
18 juillet 2023
Missed delivery and terrible customer service
Their delivery service DHL pretended that we refused delivery on Friday and pushed delivery to Monday with many perishable items. We contacted bonvila through their WhatsApp and no one responded. This used to be a great service sadly deterioating with many items out of stock
8 juillet 2023
Unfortunately my delivery dropped in…
Unfortunately my delivery dropped in shed (where we put the bins in) and it was very hot that day and we had to drop everyhting in bin:(I lost my 80 gbp and all my foods
7 juin 2023
Some good some bad
Selection is great, food quality is good but the delivery turned up in bad shape.
The baklava was all broken, all in bits and was smashed everywhere all over the box.
The Kofte (lamb) was smelling maybe because it wasnt in the fridge and the weather is warm, the Icli kofte were all broken.
The simit was at the bottom of the box and all flat.
Manta was nice, lahmacun was nice, all the ayran and pepper paste etc were great.
13 juin 2023
Avoid
Used to be their customer for long. Never again. Rotten fruit, items to be kept cold or frozen arrived warm.
No response from customer service.
19 juin 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.