I placed an order with Boody that promptly disappeared the moment after they dropped it off with the carrier. After contacting them, Boody immediately got a replacement order in the mail and it arrive... Voir plus
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The product was comfortable, but I had 1 issue, and needed to return the balance of unopened product. Their chat realized this was an unusual situation, and told me I would be hearing from a person.... Voir plus
L'entreprise a répondu
Really great Beadiant customer service on an issue I had. And the shipping came much quicker than I anticipated which was a godsend due to Surgery. Really great products too, and a rewards program to... Voir plus
L'entreprise a répondu
Wonderful products! I was recovering from breast cancer surgery and was looking for a comfortable bra to wear after my surgical bra. I decided to give Boody a try, and I'm so glad I did. The fabric a... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Magasin de vêtements pour bébés
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet
Coordonnées de contact
Etats-Unis
- boody.com
4,7
Excellent
442 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I love Boody clothing and…
I love Boody clothing and undergarments! I love the feel, durability, and quality of each of my purchases (for a few years now): bras, underwear, shorts, sweatpants, sweatshirt, and zip up sweatshirt. Thank you!
26 août 2025
Avis spontané
Réponse de Boody US
Thanks so much for your wonderful review. We’re thrilled to hear you’ve been enjoying your Boody pieces over the years!
Knowing our garments feel good, last well, and make you happy really makes our day. We can’t wait to keep bringing you pieces you love!
I have only good things to say about…
I have only good things to say about Boody! Their products are beautifully designed, extremely comfortable, and eco-friendly. Their customer service department is excellent…always prompt and attentive in terms of resolving any issues. I highly recommend this company and their products!!
18 août 2025
Avis spontané
Réponse de Boody US
Hi Jane, thank you so much for your thoughtful review! We’re thrilled to hear you love our products and that our Community Happiness Team could provide a positive experience for you!
Your support means the world to us, and we’re so glad you’re enjoying all things Boody!
Ordered one bra and a pair of panties
Ordered one bra and a pair of panties. Loved the bra. Panties a little too deep for me. Ordered Two more bras and the briefs. Perfect except ordered wrong bras. Excellent customer service! Reordered correct bras and returned tshirt bras which I love but would never fit me. I am singing your praises and will continue doing business with your company~thanks to my niece who put me on to you!😊
18 août 2025
Avis spontané
Réponse de Boody US
Hi Sandra, thank you so much for sharing your experience! We’re so happy to hear you love your bras and that our Community Happiness Team could make returns and exchanges easy for you.
We really appreciate your kind words and your support! We can’t wait to keep providing you with comfortable, eco-friendly pieces you love, and also a big thanks to your niece for connecting us!
Great customer service!
After purchasing a pair of Boody underwear on a trip and discovering how comfortable they were, I ordered a variety of their products online. One of the items did not fit well and I meant to return it, but I couldn't find the packing slip. I meant to contact them about it, but forgot until my return window had closed. I reached out and they were super nice about it, allowing me to return the one item, even though it was entirely my fault. In doing so, they earned a customer for life, as I greatly appreciate great customer service.
25 août 2025
Avis spontané
Réponse de Boody US
Hi Ellie, thank you so much for your kind words! We’re thrilled to hear you enjoyed your Boody pieces and that our Community Happiness Team could help make your return easy, even after the return window had closed.
We really appreciate your support and are so happy to have earned your trust. We look forward to keeping you comfy in Boody for years to come!
Excellent customer service
Overall, I’ve been really happy with Boody products, first purchased at Natural Grocers, and then I ordered a few things online once I understood the sizing. Great customer service—prompt reply and resolution (offer to replace or refund) when I received a pair of underwear with some manufacturing flaws. Couldn’t be happier with the products and the outcome. Great for travel (quick drying, comfortable).
25 août 2025
Avis spontané
Réponse de Boody US
Hi Vicki! We're so happy to hear you’re enjoying your Boody pieces, and we're so glad we could sort the underwear mix-up quickly.
Love hearing that they’re coming in handy for travel too, comfy and quick-drying makes life easier! Thank you again for your kind words!
I am so in love with the Boody brand
I am so in love with the Boody brand! They are yummy feeling and so very comfortable. I can't get enough!
15 août 2025
Avis spontané
Réponse de Boody US
Thank you so much for your lovely feedback, Mary! We’re thrilled to hear you’re enjoying the comfort and feel of our products. Your support means so much to us, and we can’t wait to keep bringing you pieces you love.
Great Customer Service
I had an issue with a bra I ordered from Boody. I emailed them and got a quick response. They shipped me a replacement quickly. I’m impressed by their customer service which way is better than their competitor Bamboo. This was all after a few months past the purchase date.
22 août 2025
Avis spontané
Réponse de Boody US
Thank you for sharing your experience, Dora. We’re glad we could resolve your issue quickly, and that our team could assist you even after some time had passed.
Your kind words mean a lot, and we’re delighted to hear our service stood out for you!
I absolutely love these bras
I absolutely love these bras, I have so many bras because I order them and they are not comfortable but yours are so comfortable I will be ordering more for sure
21 août 2025
Avis spontané
Réponse de Boody US
Thank you so much for your kind words, Debra. We’re delighted to hear that you’ve found our bras so comfortable, that’s exactly what we aim for.
We truly appreciate your support and look forward to helping you with your next order!
Great Experience with Reordering
Had a great experience with customer service re-ordering and shipping after my original order got lost in the mail. 10/10 would recommend!
30 juillet 2025
Avis spontané
Réponse de Boody US
Thank you so much for sharing your experience with us Maggie! We're so pleased to hear that our Community Happiness Team were able to organise a reshipment for your missing parcel.
Your support means the world. Thank you again!
Exactly what I wanted
Often when making a first time purchase online I am very hesitant. As I am sure, we all have had the experience of being disappointed. So for me, finding a company I can trust is very important. After my first Boody purchase I became a loyal customer. And now I continue the wonderful experiences of receiving exactly what I want. However, there is one exception. A padded bra I received had a side interior slit. Presumably so that one could remove the padding, which I attempted to do. But after removing most of the padding, at the very end, it was stitched into the bra. Most peculiar and I simply don’t understand why….
16 août 2025
Avis spontané
Réponse de Boody US
Thank you so much for sharing your thoughts with us Kathy. We truly appreciate your honesty and kind words.
We completely understand the hesitation around ordering online, but we're so pleased to hear that you felt confident and satisfied after your first purchase with us!
As for the slit at the side of the cup, we completely understand why one would think it's there to give the option to remove the internal padding. Our padding is secured at only the base of the cup, which allows for our signature four-way stretch - something that wouldn't be possible if the cup were sewn all the way around.
We've added the hole to provide easier accessibility to the cup, should it fold or move over time. That said, we totally hear you and will pass this valuable feedback on to our team.
Thank you again for your continued support, Kathy. We're so grateful to have you in our community!
Service that delivers
Boody’s customer service experience was top notch. They did what they said they would and on time. Great job, Boody. Your service quality is as good as your product quality!
15 août 2025
Avis spontané
Réponse de Boody US
Thank you so much for your kind feedback, Shelly! We're so happy to hear of your satisfaction with our Community Happiness Team - that means the world to us.
Also, so happy to hear you're loving the fit and feel of your pieces, what a win!
Boody Is my go-to for undergarments in…
Boody Is my go-to for undergarments in clothing. I absolutely love their leggings, their underwear, and their bras. Their customer service is incredible and unlike any other customer service I have experienced. They are always extremely kind, efficient, and respond quickly. 10/10.
13 août 2025
Avis spontané
Réponse de Boody US
Thank you so much for your lovely feedback Allison! We’re thrilled to hear that Boody is your go-to, and that our customer service has stood out for you. It really means a lot to our team to know that the support we provide makes a difference.
We’re so grateful for your support and for being part of the Boody community!
The Customer Happiness girl was really…
The Customer Happiness girl was really awesome, and she took the time to take care of all my needs and help me a lot. The boody products are so well designed and made, that you just feel so comfy in them, day and night, and at the same time they look super sexy on me, and they and their jet black color last for years and years, many hundreds of washings and wearings and .....heheheee. Yeah baby!!!
1 août 2025
Avis spontané
Réponse de Boody US
Thank you so much for your kind words Lee. We’re really happy to hear our Community Happiness Team made a difference. It’s amazing to hear that you love how comfy and durable our pieces are!
We appreciate you being part of the Boody community and sharing your experience with us!
Greenwashing at its best
While I would love to give this underwear a five-star review because it definitely is five star underwear, I am so not impressed with customer service, nor the fact there is so much excess labeling, tags, and packaging. I wish I could attach pictures to this site where I could show all of the crap that I had to get rid of just to get to the underwear. The Boody underwear that I have had for several years was given to me and did not come with all this garbage. Boody offers a 15% off online coupon if you sign up to get all their emails. I did so. However, no coupon code appeared. Most sites that offer this type of thing give you the coupon code immediately so you can use it when you check out. I contacted the company and did not complete my order the first time because I was hoping I would get the discount code. They contacted me the next day with a coupon code but when I went to apply it, the order page locked up and I was unable to complete the order so I deleted it and started over. However, even after entering the coupon code that I was sent, absolutely nothing happened and I was charged full price. I contacted customer service again and they did absolutely nothing. Why don't you just try refunding me the 15% you promised me?
In addition to that, when I received the underwear each individual pair of underwear came with a sewn-in completely irritating plastic / nylon tag in the back. The instructions on this little tag say that all you have to do is gently stretch the waistband and you can just pull the thread out with your fingers. Nope. I spent half an hour with a stitch picker getting the tags out of 10 pairs of underwear. These didn't come with the pairs that I was given several years ago so this must be some new stupidity they thought up, and it's redundant because the same information is stamped directly on to the inside of the panties. Plus, each pair of panties has a cardboard tag on it with a barcode. The same barcode appears on the non recyclable plastic packaging that each pair of panties came with. The packaging says it's biodegradable. Green washing! In order for this material to biodegrade it has to sit out in the sun and rain for about 6 months. And the plastic barcode label that is stuck to the packaging does NOT biodegrade. Is anyone actually attempting to biodegrade this Packaging? I doubt it. Just more crap in the landfill, along with the cardboard tags which I threw into my wood stove. And, of course, each cardboard tag is attached with yet more plastic. I'm really not impressed, Boody. Up until now I had thought more of this company. All that said, I will probably buy this underwear in the future because I really like the material and it's very comfortable, but please stop greenwashing! Your marketing department must know that 99.99% of people are going to just throw all the packaging into the landfill, so whatever marketing "genius" at your company thought that it was a great idea to put something in "biodegradable" packaging, think again. (I am a Master Recycler in two states. Yes, there is actually a course where we are taught about this type of green washing.) #4 film plastic IS recyclable at most grocery stores in those states/ countries that actually care about the environment. In conclusion, while I do like your underwear, your marketing and customer service are subpar.
9 août 2025
Avis spontané
Réponse de Boody US
Hi Diane,
Thank you for taking the time to share such detailed feedback.
We’re pleased to hear you enjoy the comfort and quality of your Boody underwear, but we’re truly sorry that the checkout process, packaging, and your interaction with our team left you feeling frustrated. That’s not the experience we want for our customers, especially for someone who clearly values sustainability as much as you do.
Regarding your discount code, when you subscribed, we sent your unique welcome code via email. As per the offer’s terms on our website, it can’t be combined with other promotions, and your order already had a 25% offer applied (which was greater than the 15% code). We completely understand how this could have been unclear at the time, and we’re sorry for the confusion and the effort you spent trying to redeem it.
On packaging, we take sustainability seriously, but we also know it is a journey.
Since becoming a certified B Corp and ranking #3 highest in the apparel industry globally, we have made several changes to reduce our impact.
Our product packaging has transitioned to home-compostable cornstarch bags, which can break down in a composting environment if the barcode label is removed first. We recognise that not everyone has access to composting, so we are now moving to packaging made from 100% recycled ocean-bound plastic, which can be recycled with soft plastics where facilities exist and also supports ocean clean-up. Our shipping satchels are made from a combination of cassava-based material and post-consumer recycled plastic designed to biodegrade even in landfill conditions without leaving harmful residues. For garment attachment, we use small plastic pins to prevent damage to the product during transit, and we are actively seeking more sustainable alternatives. Hangtags and garment labels are required by law for hygiene and product information, but we have reduced the amount of cardboard we use across our range and provide instructions to make label removal easier for customers.
We share this detail because we want to be transparent about what we are doing now and what we are working on next, and we welcome ideas from customers like you on how we can continue to reduce waste without compromising product quality or meeting legal requirements.
We’ve also reached out to you directly with a goodwill gesture to thank you for your feedback and to hopefully improve your next experience with us.
Thank you again for holding us to account. Feedback like yours helps us keep moving toward better solutions for people and the planet.
With Gratitude,
~ Team Boody
Great service!
First time order and size didn’t work. Service rep was responsive and made it Easy to exchange. The items I did keep are great so far. Thanks
21 juillet 2025
Avis spontané
Réponse de Boody US
Thank you for sharing your experience! We’re glad our team could make the exchange process easy for you, and happy to hear you’re enjoying the items you kept.
We appreciate you giving Boody a try and look forward to keeping you comfortable!
Love the feel of the fabric the clothes…
Love the feel of the fabric the clothes are made from. My most recent purchase of sleep pants and tops are so comfy, and the customer service is excellent.
7 juillet 2025
Avis spontané
Réponse de Boody US
Thanks so much for sharing, Rosie. We’re thrilled to hear you’re loving the feel of our fabric, and that your new sleep pants and tops are keeping you comfy. And we’re so glad our Community Happiness Team were able to help you out!
We really appreciate you being part of the Boody family!
The Boody Team is always so kind!
The Boody Team is always so kind and responsive. I always feel cared for and it will always keep me coming back for more amazing clothing.
28 juillet 2025
Avis spontané
Réponse de Boody US
This means the world to us, thank you Alanna! We're so glad to hear you've felt cared for and supported. Creating thoughtful experiences (and comfy clothing!) is what we're all about.
We can’t wait to welcome you back again soon!
Very understanding and patient
Very understanding and patient. Return and exchange process was simple and quick.
30 juillet 2025
Avis spontané
Réponse de Boody US
Thank you for your kind words, Lisa! We’re glad to hear the return and exchange process was easy and that our team could support you with patience and understanding. We really appreciate your feedback!
Absolutely exceptional!
Absolutely exceptional customer service. The products are buttery soft, comfortable, and breathable.
I highly recommend recommending using their products!
I have trashed everything and I only have this brand!
19 juin 2025
Avis spontané
Réponse de Boody US
Thank you so much for this thoughtful feedback! We're thrilled to hear you've had such a positive experience with both our Community Happiness team and our products.
Knowing Boody has earned a place as your everyday go-to truly means the world to us. We’re so grateful to have you in the community!
This company is amazing
This company is amazing, their clothing is incredibly made and they are quick at solving any concerns that might come up. I will continue to purchase their underwear. The best I have ever purchased
21 juillet 2025
Avis spontané
Réponse de Boody US
Thank you so much for your kind words and ongoing support, Lesley!
We're so glad to hear you're enjoying the quality of our clothing and that our team has been able to support you when needed. It means a lot to have your continued trust, we’re so grateful to have you in the Boody community!
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