My husband went for an eye test a few days ago. We saw a fantastic team Betti Sarah and the wonderful optometrist Namrata. All were extremely welcoming, cheerful, friendly and helpful. The ex... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Attended Wallisdown branch. Very helpful staff. I had an unusual prescription that made the choice of frames more limited but they were very helpful and took time to explain all the costs and differ... Voir plus
L'entreprise a répondu
This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' sys... Voir plus
L'entreprise a répondu
Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opticien
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Grossiste en lunettes
- Magasin de lunettes de soleil
À propos de Boots Opticians
Écrit par l'entreprise
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Coordonnées de contact
4,4
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First Class Service
Angie is an exceptional Optometrist - extremely professional and competent and in addition she is caring, empathetic and full of positive energy.
Elena was very courteous, kind and patient.
7 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Angie provided such professional, knowledgeable, and compassionate care during your visit. It’s also wonderful to know that Elena was courteous, kind, and patient throughout. We truly appreciate your kind words.
Whent to have my eyes tested to- day
Whent to have my eyes tested to- day
You could not get a better optician than this 1st class,zaynab Bibi was very thorough and made me feel very comfotable and relaxed, very professional and freindly, would recommend this optician to anyone 5star+thankyou
21 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zaynab Bibi provided such a thorough, professional, and friendly eye test, making you feel comfortable and relaxed throughout your visit. It’s wonderful to know you would recommend the service to others. We truly appreciate your 5-star+ recommendation and kind words.
Exemplary Service at Boots
From arriving for my appointment to leaving the store my treatment at Boots Opticians was outstanding. The waiting time was kept to a minimum and the level of care I received was exemplary. Everyone I saw seemed to go above and beyond to make my visit carefree and successful. The Optometrist in particular was very thorough. His attention to detail and determination to give me the best advice etc went far beyond anything I was expecting, even to the point of requesting his colleagues take additional images of my eyes at no extra cost. I was eventually referred to the hospital with the knowledge I had been seen by a true expert in his field. It was also great to see that every staff member I saw was working with a smile 😃 on their face. I will be recommending this service to everyone I know and would happily do the same for those I don’t!
20 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received outstanding care throughout your visit, with minimal waiting time and such a high level of professionalism from the team. It’s especially wonderful to know that the optometrist’s thorough approach, attention to detail, and commitment to ensuring the best possible outcome gave you such confidence in the care you received. We truly appreciate your recommendation and kind words, and are pleased that every member of the team helped make your visit such a positive one.
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were very happy with the service you received during your visit. We truly appreciate your kind words.
Everything was great until i asked for…
Everything was great until i asked for my PD. a complete let down not to have this vital information. will be telling friends and family to give boots a miss and go somewhere else.
20 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly your concerns regarding obtaining your PD measurement and that this has affected your confidence in our service. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
New pair of glasses fell apart
Collected my new pair of glasses, £472.50, on 22 June. Today 21 July they suddenly came apart, lens fell onto ground, screw hadn't been tightened properly. Fortunately I kept my old pair of prescription glasses which never let me down. Will have to try and buy glasses repair kit in nearby town.
21 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly that your new glasses developed a fault so soon after collection and the inconvenience this has caused. We understand how frustrating this must be, especially when you rely on your glasses and have had to return to using an older pair. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Very professional service all round
16 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received very professional service throughout your visit. We truly appreciate your kind words.
The overall visit was very good in…
The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet.
My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lenses into my original frame
17 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Madinah and Gurpreet provided such helpful service and looked after you well during your visit. We’re sorry to hear, however, that you felt there was too much emphasis on purchasing new frames and that the cost of fitting new lenses into your existing frame was not made clear from the outset. We appreciate you sharing your comments.
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that you found the team so helpful and friendly during your visit. We truly appreciate your kind words.
Total Lack of Customer Service
Last Thursday I posted the following review regarding trying to contact Boots Opticians, Doncaster Northbridge.
One Star
The service is first class both for glasses and contact lenses. The one star is because I have phoned the store 4 times in the last two days. On each occasion I have been hanging on for over 7 minutes only to be told that no-one is available to take my call, call back later. Shocking!
I received a response early the following morning asking me to supply my name, date of birth and telephone number assuring me they would be in touch regarding my review and the issues therein. I sent the information at 08:50 last Friday morning. It is now 19:30 Monday evening. I've heard nothing.
I am trying to confirm an appointment date and time. I think it's tomorrow. I'll call again in the morning but I'm not holding out much hope.
25 juin 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We are pleased to hear that you have received first-class service for your glasses and contact lenses. However, we are sorry to hear about the ongoing difficulties you have experienced when trying to contact the store, as well as the lack of follow-up after you provided your details in response to your previous review. We appreciate how frustrating this must be when you are simply trying to confirm an appointment.
Can you please contact us at opticians.customer.relations with a copy of your review along with your case reference number and we will be in touch.
I had a thorough eye test at Boots…
I had a thorough eye test at Boots Sutton Surrey today which incuded a scan of the back of the eyes and was absolutely delighted with the treatment I received. The test and treatment were explained in detail as were any concerns I had. I would most certainly recommend Boots Opticians for eye tests.
20 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough eye examination at our Sutton store and that everything, including the scan and your results, was explained clearly and in detail. It’s wonderful to know that your concerns were addressed and that you felt so well cared for throughout your visit. We truly appreciate your recommendation and kind words.
I had lost a tiny screw from my…
I had lost a tiny screw from my sunglasses that held the lens in place.
I popped into Boots opticians in the Golden Square Warrington, Vinny replaced the screw in 2 minutes and free of charge even though I hadn’t purchased my glasses from them when two other options refused to help.
19 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Vinny at our Golden Square Warrington store was able to quickly replace the missing screw and repair your sunglasses for you. It’s especially wonderful to know that he was happy to help, even though the glasses weren’t purchased from Boots. We truly appreciate your kind words and are pleased that Vinny’s excellent customer service made such a positive impression.
I fully understood what was being said…
I fully understood what was being said as it was explained properly
10 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that everything was explained clearly and thoroughly, helping you fully understand the information and advice provided during your visit. We truly appreciate your kind words.
Customer support exceptional
Visited the Aylesbury branch today to discuss an issue with my reading glasses. Want to leave a big thankyou to Anu who gave great customer service and was amazingly helpful with me. What a lovely lady.
20 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anu provided such amazing customer service and was so helpful in resolving the issue with your reading glasses during your visit to our Aylesbury store. It’s wonderful to know she made such a positive impression. We truly appreciate your kind words.
All the staff where extremely helpfull
19 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that all of the staff were extremely helpful during your visit. We truly appreciate your kind words.
Really well looked after with my very…
Really well looked after with my very unique situation being considered thoroughly. A plan of action has been recommended and I feel completely safe in the hands of my consultant who is helping me find the right way forward.
17 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that you felt so well looked after and that your unique situation was considered with such care and attention. It’s wonderful to know that a clear plan of action has been recommended and that you feel confident and reassured by the support and guidance you have received. We truly appreciate your kind words.
Reassuring
I had a thorough test and was reassured about a problem with one of my eyes which fortunately occurred whilst I was in store selecting a new frame (I was very worried especially as it could have happened elsewhere. Turned out to be a floater which obscured my vision for a few seconds). The staff are friendly and helpful and explain everything. They didn't mind answering my questions!
18 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received a thorough eye examination and that the team were able to reassure you about your concerns. It’s wonderful to know that the staff were friendly, helpful, and happy to answer all of your questions, helping you feel informed and supported throughout your visit. We truly appreciate your kind words.
Highly Recommended Opticians
I made an appointment regarding my new lenses and also to see about the double vision in my right eye in the Port Talbot store.
For various reasons I am enduring a very difficult and stressful period in my life.
In short, I became teary waiting for my appointment. A very kind and empathetic assistant named Rebecca brought me tea and biscuits. I was very touched by her kindness and understanding.Rebecca also did my pre-screening. I would like to say a big 'thank you' for her assistance, which was appreciated and welcomed.I would also like to thank Saira for her thorough approach to my eye needs.
3 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Rebecca showed such kindness and empathy during a difficult time, and that her thoughtful support made a real difference to your visit. It’s also wonderful to know that Saira provided thorough and attentive care. We truly appreciate your kind words.
A very good visit for an eye test
A very good visit for an eye test. Thanks to Harin and Craig.
18 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Harin and Craig helped make your eye test such a positive experience. We truly appreciate your kind words.
Optician
Optician - Shammi Choudhury at Golden Square- Warrington,UK
I recently had my eye check up here under Shammi C. She was very patient with me and gave me very clear diagnosis
She listened to all my issues in detail and advised me , gave me options and considered my choices
I am so pleased and thankful to her
18 juillet 2026
Avis spontané
Réponse de Boots Opticians
Thank you for your feedback. We’re delighted to hear that Shammi Choudhury provided such patient, attentive, and professional care during your eye check-up at our Golden Square Warrington store. It’s wonderful to know that she took the time to listen to your concerns, explain everything clearly, and support you in making the choices that were right for you. We truly appreciate your kind words.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.