This seems to have been deliberately set up to make cancelling impossible. I honestly feel robbed. They just keep charging me. I can't even accept the most recent delivery so it's like setting f... Voir plus
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Lisez les avis des autres
Undoubtedly the best meal prep service in terms of food quality and taste. Customer service is always there and in contact and will never leave you hanging with any sort of issue.
I've tried quite a few meal prep companies over the years, and Bozu is by far the best one I've come across. The biggest thing for me is the taste, the food genuinely has so much flavour and nev... Voir plus
L'entreprise a répondu
Very good quality Consistently same good quality all the time you order Choose them if you want keep yourself in a good shape without any effort on cooking
À propos de l'entreprise
Écrit par l'entreprise
Revolutionize your meals with BOZU! 🍽️ Fresh, flavorful, and delivered nationwide twice a week. Say goodbye to mealtime stress and hello to convenience and quality. It's time to elevate your eating game with BOZU. Order now and taste the difference!
Coordonnées de contact
UNIT 3L, Eaton Point, PR7 7NG, CHORLEY, Royaume-Uni
- info@bozu.co.uk
- bozu.co.uk
3,8
Bien
154 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good quality
Very good quality
Consistently same good quality all the time you order
Choose them if you want keep yourself in a good shape without any effort on cooking
20 mai 2026
Avis spontané
Best uk mail prep
Undoubtedly the best meal prep service in terms of food quality and taste. Customer service is always there and in contact and will never leave you hanging with any sort of issue.
24 mai 2026
Avis spontané
Exceptionally upset
This seems to have been deliberately set up to make cancelling impossible. I honestly feel robbed. They just keep charging me.
I can't even accept the most recent delivery so it's like setting fire to £100. So upset.
The food was ok, but I will be returning to Simmer without question.
21 mai 2026
Avis spontané
Réponse de Bozu
Hi Jo,
We’re sorry to hear you’re disappointed.
Our meal plans are recurring subscriptions, which are clearly explained at checkout and in your account. Customers can manage their subscription at any time by logging into their portal to pause, skip, or cancel in line with our terms.
Any orders already processed cannot be refunded due to the perishable nature of the products.
If you need any help accessing your account or managing your plan, our support team is happy to help.
used Bozu for many years
used Bozu for many years, always fresh and always deliverd on time, cant fault the food, perfect guys!
19 mai 2026
Avis spontané
Réponse de Bozu
Thanks so much for your continued support over the years!
We really appreciate your loyalty and are delighted to hear you’re still enjoying the freshness and reliable delivery. It means a lot to the team to get feedback like this.
Thanks again for being part of Bozu 💚
Fantastic customer service and…
Fantastic customer service and brilliant food. I move between working locations on a random schedule and Bozu keep up with me to make sure I get the meals I want, where I want them.
18 mai 2026
Avis spontané
Réponse de Bozu
Thanks so much for the great review!
We’re really pleased to hear the service and meals are working well for your schedule. Flexibility is something we put a lot of focus on, so it’s great to know it’s making a difference for you.
We really appreciate your support 💚
Best Meal Prep Company I've tried
I've tried quite a few meal prep companies over the years, and Bozu is by far the best one I've come across. The biggest thing for me is the taste, the food genuinely has so much flavour and never feels like typical "meal prep" food. Every meal actually feels enjoyable to eat rather than something you're forcing yourself to have just because it's healthy.
The variety on the menu is also amazing. Every time they update the menu, I end up finding a new favourite, which keeps things exciting and stops it from becoming repetitive. You can tell a lot of thought goes into the flavours and the options they create.
Their customer service also deserves a mention. Any time I've had a question or needed help, they've been really responsive, helpful and friendly, which makes the whole experience even better.
Out of all the meal prep companies I've tried, Bozu is the one I'd confidently recommend to anyone. Great quality, amazing flavours, excellent service, delivery always on time and a menu that never gets boring.
13 mai 2026
Avis spontané
Réponse de Bozu
Thank you so much for such an amazing review!
We’re really pleased to hear you’re enjoying the flavour, variety, and overall experience, that’s exactly what we aim for with every menu update. It’s also great to know our customer service team has been helpful when needed.
We really appreciate your recommendation and continued support 💚
Similar terrible experience to other…
Similar terrible experience to other reviews listed. I was unable to cancel my subscription as it was hidden/greyed out. I emailed them to inform them I didn’t want their service; they took 4 days to respond and continued sending deliveries. When I complained about this they resorted to emotional blackmail attempts stating they are a family business, then when that didn’t work threatened me with debt collectors, despite being in an active dispute (the FCA will find that interesting). I have reported to trading standards.
Avoid
26 avril 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to share your feedback.
We’re sorry to hear you feel this way about your experience and that there was frustration around managing your subscription and communication with our support team.
To clarify, subscriptions can be cancelled via the customer dashboard, and our support team is also available to assist where access issues arise or where a customer needs help managing their account. We do not intentionally restrict access to cancellation options.
As outlined during checkout and within the account area, our meal plans operate as recurring subscriptions with a 7-day cancellation notice period. This is due to the fact that meals are prepared in advance as fresh, perishable products, meaning orders may still be processed within an active billing or preparation cycle before cancellation takes full effect.
We also do not use emotional pressure, coercion, or threats in our communications with customers. Any contact regarding outstanding account activity is intended only to explain the subscription status and the agreed terms.
We are unable to comment on references to external organisations mentioned in reviews, however we are always willing to review individual cases directly. If you would like us to investigate your account further, please contact our support team with your order details.
Update from my previous review:
Update from my previous review:
Having refused my refund request, I had expected to receive a delivery from Bozu, on Sunday 26th April, as per their terms and conditions. I did not receive any products and had no communication from Bozu to explain why that was. After 4 days of waiting to hear something, I contacted the company myself. I was told that they did not send the delivery because I had left a negative review here. They again refused my request for a refund and said they were only prepared to send me the products I’d paid for if I took down my review. Naturally I won’t be removing the review, not least as this most recent behaviour only adds to my concerns about the quality of their service.
Update 5th May 2026:
I had further correspondence with the company to confirm that I would not be removing the review and to request a refund. They continued to refuse but did say they would arrange for products to be delivered the following Monday. Needless to say, it’s Tuesday today and I didn’t receive any products on Monday. I’ve spoken with citizens advice and they have referred on to trading standards due to the company not honouring the 14 day cooling off period and because they are in breach of contract for not sending the products they’ve charged me for.
I’m not sure if the company is intentionally scamming people or if the guy in charge just isn’t very bright (I’ve seen his instagram and I’m thinking it’s the latter, but who knows?). Anyway, it’s been a whole lot of hassle and I STRONGLY advise anyone considering a purchase from Bozu to look elsewhere!
2 mai 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to update your review.
We’re sorry to hear you remain dissatisfied and we take the concerns you’ve raised seriously.
We would like to clarify that we do not withhold deliveries or refuse service based on a customer leaving a review. All deliveries are processed in line with the subscription schedule, preparation timelines, and the cut-off times set out in our terms. If an order is not dispatched as expected, this is never connected to a customer’s feedback or review activity.
We also do not request that customers remove reviews in exchange for refunds or services. Any discussion regarding refunds or account outcomes is handled separately and based solely on the applicable terms of the subscription and the status of the order.
Regarding your subscription, as previously outlined, our meal plans operate on a recurring billing cycle with a 7-day cancellation notice period due to the fact that meals are prepared in advance as fresh, perishable products. Where a cancellation or refund request falls within an active billing or production cycle, this may affect what can be amended or refunded in line with the agreed terms.
We are unable to go into full account specifics publicly, but we can confirm this matter has been reviewed.
If you would like us to re-examine the situation further or clarify any outstanding concerns, we would still welcome you to contact our support team directly with your order details.
Deceptive Tactics and Aggressive Legal Threats
I am deeply disappointed with Bozu’s business model. They advertise a 'Cancel Anytime' policy, but in reality, they block the cancellation button on the dashboard, forcing customers into unwanted payments.
Worse still, when I contacted their support to exercise my consumer rights, they resorted to aggressive intimidation, threatening a County Court Judgment (CCJ) over a simple subscription dispute. This is a predatory tactic designed to scare people into paying.
I have officially reported this matter to Citizens Advice and Trading Standards (I have a formal Case Reference for this). My bank is also notified. I strongly advise others to stay away from this company if they value transparency and respectful customer service.
1 avril 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to leave your review.
We’re very sorry to hear that you feel this way about your experience.
To clarify, subscriptions can be cancelled at any time via the customer dashboard, and our support team is also available to assist where needed.
As part of the subscription terms agreed at checkout, a 7-day notice period applies to cancellations. This is because meals are prepared in advance as fresh, perishable products. As a result, if an order falls within an active billing or preparation cycle, that order may still be processed in line with the agreed schedule before the cancellation takes full effect.
We do not block cancellation requests, and we are not intended to mislead customers regarding cancellation or account management.
We also do not use intimidation or threats in our communications with customers. Where there is a dispute regarding a transaction, we may simply explain the available resolution routes for both parties, which can include chargeback processes and, where necessary, formal resolution through the appropriate legal channels.
We take all customer concerns seriously and aim to resolve issues fairly and transparently. As we’re able to identify your account, this matter has already been reviewed internally.
If you would still like to discuss this further, you are welcome to contact our support team directly and we will be happy to assist.
Worst experience with a company
Worst experience with a company, communication is poor, problems with ordering system, cancelled my subscription and they charge and do an order after I’ve cancelled a week later?! I would avoid as too much of a headache.
1 avril 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to leave your feedback.
We’re sorry to hear you’ve had a frustrating experience and we understand how unexpected charges can feel concerning.
To clarify, our meal plans operate as recurring subscriptions, which are clearly shown during checkout before payment is completed, including the weekly billing structure and cancellation terms. Customers can manage or cancel their subscription at any time via their online account.
In line with our cancellation policy, we do require 7 days’ notice for cancellations. This means that if a billing date falls within an active notice period, that upcoming order will still be processed as part of the current agreed billing cycle before the cancellation takes full effect. This is because orders are prepared in advance as fresh, perishable meals with fixed production schedules.
We appreciate this may not always align with customer expectations, which is why we clearly display these terms prior to purchase and at checkout.
That said, we would always like to review individual cases where a customer feels something has not been handled correctly. As we’re unable to locate your account from this review, we’d encourage you to contact our support team with your order details so we can investigate this properly for you.
This is the absolute worst meal prep…
This is the absolute worst meal prep company probably of all time. Decent jerk chicken but the customer service is genuinely horrific they absolutely stink at responding to simple emails. Do not buy from them; choose another meal prep company.
1 avril 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to leave your feedback.
We’re genuinely sorry to hear that your overall experience did not meet expectations, particularly around communication with our customer service team. This is not the standard we aim to provide, and delays in responding to emails are something we take seriously and are actively working to improve.
We’re glad to hear you enjoyed the jerk chicken, but it’s clear we fell short in other areas of your experience and that’s disappointing for us to read.
We would like the opportunity to look into your specific case and understand where our response process broke down. However, we’re unable to identify your order from this review alone.
If you’re willing, please contact our support team directly with your order details so we can review what happened and ensure it’s properly addressed.
The food is fresh and very tasty
The food is fresh and very tasty. Would give 5 star if the user journey was better. The website is poor and ordering system lacking clarity. Luckily they have an efficient chat feature at least to answer any of the many questions that arise due to their system not being great. Been on two weeks and the food is really superior to other prep companies, just hoping for a new menu for next order and some improvements to user journey. (Such a shame because of food quality being so high)
24 février 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear you’re enjoying the food and that you find the quality superior to other meal prep companies, that means a lot to the team.
We also appreciate your honest comments around the website and ordering journey. We’re continuously working on improving the user experience, including making the ordering process clearer and more intuitive, so feedback like this is genuinely valuable and will be shared with our product and development teams.
It’s also great to hear you’ve found our support chat helpful, we do aim to make sure customers can get quick answers whenever they need them.
We’ll also pass on your comments regarding menu variety as we regularly review and update our meal options.
Thanks again for your support, and we look forward to serving you again next week.
Great for keto diet
I am following a keto diet plan and these meals are just what I have been searching for, delicious good portion size, the macros are all worked out for me, I am thoroughly enjoying the flavoursome food, fresh and healthy.
The support is fantastic and they were very helpful with my questions,I highly recommend this company.
24 février 2026
Avis spontané
Réponse de Bozu
Hello Ruth,
Thank you for your amazing review, your experience is what drives us. We are extremely passionate about the food we provide and the support we give and when we receive great feedback, it encourages us to push ourselves more.
Terrible company
Terrible food, terrible customer service and all round terrible experience, highly recommend staying well clear of ordering from this company.
11 janvier 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to leave a review.
We’re sorry to hear that your experience did not meet expectations. We take all feedback seriously, including situations where customers are unhappy with both the food and service.
We would like to understand more about your specific order so we can properly investigate what went wrong and address any genuine issues. However, we’re unable to identify your order from the information provided here.
At Bozu, customers are clearly shown key details at checkout, including that they are signing up to a recurring weekly meal subscription, the pricing, and the cancellation terms before completing payment. This ensures customers are fully informed prior to confirming their order.
We always aim to be transparent and fair, and where something has genuinely gone wrong on our side, we work to put it right.
If you would like us to look into this further, please contact our support team directly with your order details and we’ll be happy to help.
Threatening court and extra charges for an order I never got!
Terrible customer service and threats of taking me to court + extra charges over wanting a refund for a £60 order I never received!
Food wasn’t good and overpriced for what it is don’t think I actually finished a single meal. I just wanted to try it out didn’t realize I was signing up to a contract as it’s all in the small print under your purchase which is misleading. In my opinion it should be on option to have the order as a repeat purchase rather than just forced on you in a sneaky manner.
After trying to cancel the subscription through email, the customer help line and ultimately my bank they replied with multiple emails threatening extra charges and county court judgement if I don’t revoke my dispute with the bank.
They then also stated I have received the second order (which I never did) even though I had tried to cancel long before it was due to be shipped and they wouldn’t let me. they never sent any emails saying the order has been shipped or received like they did the first time. I feel as though this is their way of trying to get back at me for trying to cancel the subscription.
You’d think that they would be helpful in order to maintain good reviews for their site, if they put as much effort into helping you on their own site as they do with the replies to trust pilot reviews they would have a lot more satisfied customers.
Edit: I’d rather not revert thanks I’ll open another dispute for goods not received cheers
13 février 2026
Réponse de Bozu
Hello Sam,
Further to your review, whilst we are saddened to hear of your dissatisfaction, I can confirm that we acted within the terms of our service. To dismiss these, would mean operating without due diligence. These terms are clearly accessible on every page of our site both before and after purchase.
You can cancel at any time through your personal dashboard. This process triggers automated actions that would have prevented the situation you described. However, you sent your cancellation to our general email box, which meant it was not actioned automatically.
As further testament to our fair practice, your card issuer also dismissed your claim.
We are open to finding a resolution and would ask you to revert if you wish to explore the available options. Despite your concerns, please be assured that meeting our customer’s expectations remains of the utmost importance.
I have been with Bozu for more than 3…
I have been with Bozu for more than 3 years
Great company good food and good service
8 février 2026
Avis spontané
Réponse de Bozu
Thank you so much for your continued support over the past 3 years.
We really appreciate you taking the time to leave a review, and we’re pleased to hear you’ve consistently enjoyed both the food and service during that time.
Long-term customers like yourself mean a great deal to us, and we’ll continue working to improve and evolve the service to maintain that standard going forward.
Thanks again for being part of Bozu.
Been with Bozu for a good while now and…
Been with Bozu for a good while now and they are perfect in every way! You will not find a better meal prep thank these guys!!
I’ve been with a lot of meal prep companies and this one is pushing way above anyone else! You won’t crave any junk food when your on these as they make fast food taste disgusting compared to them.
The food is delivered on time every time, packed perfectly and ready for you when your on these go!
Thanks to all the fab chefs and Jordan the main man for getting things sorted and is always one message away on WhatsApp!! Which is ideal in the modern world!
3 février 2026
Avis spontané
Réponse de Bozu
Hello Mark,
Thank you so much for your review, it is very uplifting to hear that you value what we do. The penultimate satisfaction for us is when our customers report how happy they are with our service.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Outstanding meal prep service from start to finish. The food is fresh, full of flavour, and clearly made with real care and quality ingredients.
1 novembre 2025
Avis spontané
Réponse de Bozu
Hello John,
Thank you so much for your review, it is very uplifting. We love what we do but we love it more, when our customers express how happy they are. We hope you continue to enjoy our service.
5 star!
Great food, great team at Bozu always flexible with requirements.
Helping me get results.
3 février 2026
Avis spontané
Réponse de Bozu
Hello Kathaharan,
Thank you for your review, it is very uplifting. The best part of our service is when customers report how happy they are are. We hope you continue to enjoy using our service.
A personal touch to resolve an issue
This is a company that values it's customer's experience to the point that the owner of the business took made contact to get to the bottom of the situation and come to a resolution.
Starting my subscription with this company just over 3 weeks ago, there were a couple of "teething issues" that when totted up did cause some frustration. However I found them easy to contact, extremely responsive and genuine in their approach.
The product itself is of a high standard. If you use this company and run into any issues, I would urge you to reach out to them. They will find a way to make it right.
1 février 2026
Avis spontané
Réponse de Bozu
Thank you for taking the time to share such detailed feedback.
We’re really pleased to hear that, despite some early teething issues, you found our team responsive and able to resolve things for you quickly. We do genuinely aim to be accessible and solution-focused whenever a customer has a concern.
It’s also great to hear you’re enjoying the quality of the food and have had a positive experience overall since joining.
We really appreciate your support and your recommendation, and we’ll continue working to improve the experience for all customers as we grow.
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