Bradfords - Exeter BBS Avis 

Placed an online order for 4 sleepers for delivery to home address within 3-5 days as stated on the website. Immediately after placing the order Exeter store telephoned advising that our click and collect order was ready for us. Advised that we had paid for delivery although the worker stated that according to the record he had, it was click and collect. I forwarded my copy of the receipt which clearly showed delivery was paid for. He stated that he could not get this issue resolved until after the Easter bank holiday weekend - although this was a common problem which customers keep experiencing. Why had this not been looked at then? Additionally he advised that delivery would not be available until after 13th April as they were so busy with orders and could not keep up. Stated that this was not the contract I had entered into as the website says delivery in 3-5 days - not 12 days. Worker stated there was nothing he could do it was due to demand. It was suggested that in which case the website needs updating to reflect this. Then received a call from Danny from the Exmouth Branch who advised that Exeter were unable to fulfill the order due to a Covid outbreak and the Exmouth store would deliver the sleepers on Thursday 8th April. No sleepers received. Telephoned the Exmouth branch and spoke with Mark who stated that the sleepers were actually due for delivery on Friday 9th April - not informed of this by anyone and had stayed in waiting for the delivery. Mark was also totally unaware of a Covid outbreak at the Exeter store.
This was my first time ordering with Bradfords and definitely my last. Shocking customer service and still no goods a week after ordering.

Quick service both online purchase and physical collection at a very reasonable price.

Good products and great service from the Exeter depot. Would highly recommend

Good site to order from. No email or phone message to say when delivery would take place. Delivery arrived, friendly driver and off loaded promptly.

Great service. Ordering online was simple and the delivery turned up on time and cheerful a driver!

Excellent all around. Quality, value and experience.

We are quite new to Bradfords but embarking on our next Barn conversion we decided to compare other Builders merchants, having really been loyal to just one [ local & well known]. I created a survey of about 12 items & shopped around. Bradfords came out the best on almost all the items on the list. So annoyed with myself for not having done this before set up an account & have not been disappointed with them. If you are spending £250k on materials the savings are immense.

I was very impressed with the service from BRADFORDS. the order was delivered very promptly and the topsoil was excellent quality

I have just ordered online 2x "GRADE A recovered railway sleepers" (GRS240) for structural construction work with a "rustic look" @ £80 delivered.
Delivered was on time in 4 later.
When properly inspected the first sleeper was slightly rotted near the bolt holes but still square & usable.
The second had about 50% rot in it (which you could tear out in large lumps with your fingers) & a fair bit of twist.
To save another 4 days wait by rejecting it & then getting another, I managed to cut out a "less bad" part to bolt on to the first to become part of a lintel.
(Lord knows how rotted/unusable a Grade B sleeper would be !???)
Quality control, what quality control? I should have taken notice of the 25% of the previous 4 Trustpilot reviews :(
No more "ordered unseen" items from Bradfords for me thank you..

In fairness to Exeter Bradfords, they have just contacted me & are refunding my payment.
They have now checked their stock of "Grade A" sleepers & have found a surprising quantity of rotten sleepers which will ALL be returned to their 3rd party supliers.
Bradfords also informed me that they aim to resolve/redeliver ALL problems, including replacements, within 1 day.
I am impressed. My review was 1 star, but is now 4 stars (5 stars if their delivery driver had examined the goods when loading.)

The Branch were very helpful and gave great service and the products were competitive in price

Always excellent service and courteous staff. Easy to use website. Generally very happy with the company. Even the delivery guy is always friendly and places the materials exactly where we need them

On the ball, great service

Easy to order. Collection was quick. And so helpful.

Website was really easy to use and price was excellent. Stock confirmed as in stock and ready and waiting when I collected. Staff were friendly and happy, even went to print out account forms for me to open a trade account shortly.

From website to delivery, including an item I didn't successfully secure on the website initially, which was added through email and telephone. Have used other suppliers, either let down, items forgotten, etc. This was a real lesson in how to run a business with customer service to the fore. Thank You.

I ordered the bulk soil, it arrived very quickly and the soil is top quality.

I purchased from bradfords building supplies during september 2020 goods to the value of £866.78 via web ordering and also telephone for additional goods following delivery of my main order which amounted £717 which arrived on schedule problems arose with promised delivery and i was contacted on friday 25/9/20 and asked if it was ok to deliver on monday 28 and i then phoned to order 2 bags of sand 1 bag of cement to be put on the van on the said monday but nothing turned up so i phoned on the wed 30 and then the van turned up with the fence post 2 bags of postcrete the wrong type of fence panel but the other fence panel was correct but no sand and ordinary cement and then i visited the exeter store on the 7th october to enquire and was told it would be delivered on the following , I am still waiting.

A good service. I would have given 5 stars if I had been called or received a text on morning of delivery to say whether it would be morning or afternoon. In the end I called the office to find out. A very pleasant and helpful telephone service.

The Office I dealt with in Exeter were very helpful and answered any questions I had about delivery. The delivery driver was very helpful and put the fence panels exactly where I wanted them.