Bradfords - Plymouth BBS Avis 

284
TrustScore 4.5 sur 5

4,7

1 Billacombe Road, PL9 7HT Plymouth, Devon, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I ordered my items and on your site it is saying next day delivery, because I orded on Sunday I thought it might come on Tuesday. Called them up and the man said it will be Thursday and I did leave a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Nice and easy to order, with good communication very quickly on delivery, great price for the timber I needed. Delivery was excellent great communication on where it was and what time it would arrive,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Morgan in particular was outstanding and went above and beyond to help us. Nothing was to big of a task for Morgan and even though our request was 'abnormal' he excelled in making sure we left a happy... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Société de construction
  2. Maçon
  3. Charpentier
  4. Entrepreneur spécialisé dans l'isolation
  5. Magasin d'outillage

Écrit par l'entreprise

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Écrit par l'entreprise

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Coordonnées de contact

  • 1 Billacombe Road, PL9 7HT, Plymouth, Devon, Royaume-Uni

  • 01752 401100

4,7

Excellent

TrustScore 4.5 sur 5

284 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(284)

872 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Absolutely disgusting

Absolutely disgusting , bought top soil, they call it bulk bags , they are the price of a ton, and on its arrival it was in 1 ton bags , BUT half filled making that half a ton. It just felt like daylight robbery.will never shop there again . To add insult to injury there were advertising free delivery over £100. The bill was £140 but no free delivery.

13 août 2021
Avis spontané
Noté 1 sur 5 étoiles

Stock issues

Ordered 4 coping stones - website showing 36 in stock. Travelled to store (6 miles away). On arrival was given collection chit but when I went to collect them was told they had none. Only good thing was the speed of refund.

14 mai 2021
Noté 2 sur 5 étoiles

I ordered online but when I arrived at…

I ordered online but when I arrived at the store nothing was ready for me to collect. I had to wait a long time for someone to deal with me and some items were not available so I had to wait even longer to get a refund.

10 mai 2021
Noté 1 sur 5 étoiles

Only received 3/4 of my order

Staff were helpful and Initial delivery time was good. Unfortunately I only received 3/4 of my order and was told the rest would be with me in one week. Now having laid most of my deck and waiting one month I’ve been told Bradfords have no idea when it’s going to be with me. I’d advise to not order online as it’s not a guarantee of receiving items in a timeframe even though you pay in advance.

7 mai 2021
Noté 1 sur 5 étoiles

Bought decking

Bought decking, timber and screws online all paid for 2 days later Bradfords ring me up and tell me they are out of stock on the decking and won’t have any for a couple of months. I have previously bought decking from them so have to wait to make sure it matches. Why sell something you don’t have in stock ? Very Poor don’t buy unless you don’t mind waiting MONTHS for your delivery.

3 mai 2021
Logo de Bradfords - Plymouth BBS

Réponse de Bradfords - Plymouth BBS

Hi,

Thank you for taking the time to leave us a review.

I am sorry to see that you have had a negative experience with us due to the products that you purchased being out of stock.

We apologise greatly for this and for any inconvenience this may have caused you.

Kind Regards,

Charlotte

Noté 1 sur 5 étoiles

I have given you one star as I haven't…

I have given you one star as I haven't received my order yet. Therefore I do not know what the quality of the items will be...

21 avril 2021
Logo de Bradfords - Plymouth BBS

Réponse de Bradfords - Plymouth BBS

Dear Helen,

I am sorry that you have received a review invitation before receiving your goods.

I trust that you have now received your delivery and that you are happy with the products you received.

If you would like to discuss this further, please email me at ecommerce@bradfords.co.uk

Kind Regards,

Charlotte

Noté 2 sur 5 étoiles

lack of care

I ordered some fence panels, post crete and posts, and was sent an email saying that my order was being processed, so I was waiting for further confirmation and delivery date and time so I could prepare things. After about 10 days, I was at work when my daughter, who is working from home, said that Bradford's had delivered our goods and sent me some photos. The wooden fence panels were thrown onto the driveway and the post crete was there too. I would have imagined the delivery guys would have stacked the panels and post crete. But no, it looked like a fly tip site and one bag of post crete was split and I had post crete on my drive and grass. This is totally unacceptable. 3 panels were slightly damaged . I wish I was there to see what was happening as I would have said something. I feel there was a lack of respect for my property and goods.

9 avril 2021
Logo de Bradfords - Plymouth BBS

Réponse de Bradfords - Plymouth BBS

Dear Mr Penwill,

Thank you for taking the time to write us a review. I am incredibly disappointed to hear about your poor experience. This is far from the standards we strive for. Typically your local branch would call you within 24 hours of your order being placed to arrange a specific delivery date and time that works for you. Evidently this has not happened on this occasion. Please accept our sincere apologies and if you would like to escalate your complaint further please speak to your local branch.

Kind Regards,

Charlotte

Noté 4 sur 5 étoiles

Excellent service with quick delivery

Excellent service with quick delivery.

Only one minor criticism, the delivery text was received at 07:01 on the day stating delivery was to be that day between 07:00 and 09:00. The delivery was made without the customers knowledge and alongside a car, just a few inches away from it (no damage though). The customer didn't pick up the text until after the delivery was made. I think a text notice the day before isn't unreasonable if the customer needs to prepare an area for delivery (e.g move cars off drive).

1 avril 2021
Noté 5 sur 5 étoiles

Quick Delivery

Easy to order online, a reasonable delivery charge and a quick delivery. A marked improvement in service from when I did a click and collect order last year.

27 mars 2021

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