I was in need of some fence panels from a local company due to our location and access. I found the items required and better quality/price than elsewhere, did an online order which was very straight... Voir plus
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Lisez les avis des autres
Overall, very easy to select and pay online and collect once notified. Competitive prices. The only reason it wasnt 5 stars was the collection process - having to collect a ticket from the counter,... Voir plus
Ordered online, easy to use web site and to create an account. Best price in the area by far. Kept informed on the delivery of my order. Delivery driver really polite and very helpful.
Great service Ordered online collected the following day, spoke to I think James on the phone who was very helpful with his knowledge about the product.
À propos de l'entreprise
Écrit par l'entreprise
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Écrit par l'entreprise
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Coordonnées de contact
Manfield Way, PL25 3HQ, St Austell, Cornwall, Royaume-Uni
- 01726 793279
4,7
Excellent
340 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good fencing panels quick and friendly…
Good fencing panels quick and friendly delivery and easy to buy online
8 avril 2022
Réponse de Bradfords - St Austell BBS
Hi Kenneth,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Réponse de Bradfords - St Austell BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Great value and service!
Great service from order through to delivery. Driver was really helpful and delivered the goods to the rear of the property on request. Really impressed and would not hesitate to use again.
4 avril 2022
Réponse de Bradfords - St Austell BBS
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Réponse de Bradfords - St Austell BBS
Hi Pablo,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Réponse de Bradfords - St Austell BBS
Hi Rich,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Friendly
Friendly, chatty member of staff who went out of his way to help me load the car.
23 mars 2022
Réponse de Bradfords - St Austell BBS
Hi Jayne,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in St Austell!
We hope to see you again soon.
Kind Regards,
Charlotte
Nothing was too much of a problem.
Nothing was too much of a problem. Emails replies were super fast. Fantastic service and i HOPE you carry on the great service.😊🚑
10 mars 2022
Réponse de Bradfords - St Austell BBS
Hi Mike,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish!
We hope to see you again soon.
Kind Regards,
Charlotte
Poor Customer Service and Waste of Time and money
Placed a large order on the Friday for delivery on the following Tuesday. Had a phone call on the Monday to say that due to bad weather the complete order would be delivered on Wednesday. On Wednesday morning they rang to say that half of the order wouldn’t be delivered, leaving the two trades I had paid for unable to do the work required. Was told that the remaining items would be delivered last drop Thursday or first drop on Friday, however they didn’t turn up until 16:00 on the Friday wasting another day of trades at my expense. Won’t be using again, despite the products being decent, complete waste of my time and money.
27 février 2022
Réponse de Bradfords - St Austell BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us and I apologise greatly for this.
I have forwarded this on to branch management to investigate further.
Kind Regards,
Charlotte
Réponse de Bradfords - St Austell BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Réponse de Bradfords - St Austell BBS
Hi JC,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our branch team in St Austell.
We hope to see you again soon.
Kind Regards,
Charlotte
Brilliant delivery team
Even though we live in a difficult to access location, the delivery team were brilliant, even arranging a second delivery to prevent some of my order getting wet in the recent storms. Thank you St Austell !
20 février 2022
Réponse de Bradfords - St Austell BBS
Hi Denise,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received from our team in St Austell.
We hope to see you again soon.
Kind Regards,
Charlotte
I always use Bradfords
I always use Bradfords. Consistently reliable and friendly service. Delivery driver always happy to help place awkward loads where needed.
17 février 2022
Réponse de Bradfords - St Austell BBS
Hi Antony,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you continue to have a positive experience with us and that you are more than happy with the service that you receive!
We hope to see you again soon.
Kind Regards,
Charlotte
Top product and service
Top product and service and delivery arranged in advance with a call on the day. Driver friendly and helpful.
8 février 2022
Réponse de Bradfords - St Austell BBS
Hi Jon,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in St Austell.
We hope to see you again soon!
Kind Regards,
Charlotte
No quibble exchange
While we had to have one door replaced twice due to damage with the exception of one very rude member of staff on the phone all other staff were very helpful and the door was changed without any question.
1 janvier 2022
Réponse de Bradfords - St Austell BBS
Hi Lynn,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that we were able to help you with your returns and the exchanges on your doors.
I apologise for the rude member of staff that you encountered on the phone. If you would like to discus this further, please do contact myself at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Réponse de Bradfords - St Austell BBS
Hi Mr Davies,
Thank you for taking the time to leave us a review.
I am pleased to see that you found it easy to place your order and that you are more than happy with the service that you received.
Please could you change the star rating on your review to accurately reflect the experience you had with us?
Kind Regards,
Charlotte
Delivery instructions not followed :(
I had a tonne bag of sand delivered while at work and gave very specific instructions about where I wanted it to be dropped off. When I got home it was in an entirely different place. Very annoying.
A shame as very quick delivery and normally very good.
22 novembre 2021
Réponse de Bradfords - St Austell BBS
Hi Lucas,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due your delivery instructions not being followed.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the issuing branch and find out why this happened.
Kind Regards,
Charlotte
Staff really helpful.
24 octobre 2021
Réponse de Bradfords - St Austell BBS
Hi Harry,
Thank you for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Very helpful and informative customer…
Very helpful and informative customer service, would definately use again
3 octobre 2021
Réponse de Bradfords - St Austell BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than satisfied with the service that you received from our team in St Austell.
We hope to see you again soon!
Kind Regards,
Charlotte
Great Service from Bradfords St Austell
Items delivered exactly as ordered and on time. The delivery driver went out of his way to place the heavy items in a safe and convenient place. Will order again based on this experience.
2 octobre 2021
Réponse de Bradfords - St Austell BBS
Hi Colin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
I would just like to thank Bradfords St…
I would just like to thank Bradfords St Austell for excellent service, delivery today had difficult site but arranged to meet off site and transfer to our vehicle, special thanks to Alan Transport Manager for arranging and Matt the driver for patience and professional approach.
Many thanks again
Paul
30 septembre 2021
Avis spontané
Réponse de Bradfords - St Austell BBS
Hi Paul,
Thank you for taking the time to leave us a review about our St Austell branch.
I am pleased to hear about the excellent service provided by our team who provided a patience and professional approach.
If there is anything else that we can do for you please do not hesitate in emailing Ecommerce@bradfords.co.uk
We look forward to seeing you again soon.
Many Thanks
Megan
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