Hello, I have been ordering my new bras from 'Braforme' for some years now and I am always happy with the service I get. I find my way around the website with ease. I am a big fan of the ' Fantasie'... Voir plus
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Quality products. Second time I’ve ordered from this company. Competitive prices. It took 10 days from ordering until my items were delivered. Luckily I didn’t need them in a hurry. I email... Voir plus
Great bras, but I ordered the wrong size. Want to replace with the right size but couldn't find a clear exchange process online. Posted them back on 2nd May and haven't heard they've been received or... Voir plus
Quick delivery, great quality, excellent customer service when it came to checking if I’d prefer to wait for an out of stock item or exchange for another piece. Will be shopping here again.
À propos de l'entreprise
- Boutique de lingerie
- Grossiste en lingerie
- Magasin de vêtements grandes tailles
- Magasin de maillots de bain
- Magasin de sous-vêtements
Écrit par l'entreprise
We are a leading online retailer of premium lingerie, proudly partnering with renowned brands such as Fantasie, Freya, Wacoal, PrimaDonna, Marie Jo, Wonderbra, Sloggi, and many more. We’ve built a strong reputation for offering competitive prices and delivering personable, attentive customer service. Our priority is to ensure every customer enjoys a simple, seamless, and positive shopping experience. Whether you’re new to our store or a returning customer, your satisfaction is our goal—and your feedback helps us improve and grow. Sign up to our newsletter on our website to be the first to hear about new arrivals, exclusive offers, and seasonal sales. We offer FREE UK delivery on all orders, and our main review platform is Reviews.io.
Coordonnées de contact
Unit 16, Rockhaven Park, SN2 8BB, Swindon, Royaume-Uni
- info@braforme.com
- braforme.com
4,2
Bien
1 k avis
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good choices
Good choice of quality bras. Excellent prices. Speedy delivery. Have bought a couple and been pleased with both. Excellent comfort and fit perfectly.
27 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with the quality, comfort, and fit of your bras, as well as our prices and delivery.
We look forward to helping you find more perfect pieces in the future!
Good price and delivered quickly
Good price and delivered quickly. Unfortunately the item didn't fit but will definitely order from here again.
27 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your feedback! We’re glad to hear you found our prices good and your order arrived quickly.
We’re sorry the item didn’t fit, but we’re delighted to hear you’ll shop with us again. If you need any guidance on sizing for your next order, our team is always happy to help.
i have had a couple of bras from…
i have had a couple of bras from here i had to send one back and asked for a refund i havnt had a refund as they saying they carnt track the parcel they asked me for proof of purchase so i sent the back details tobe told they meant they wanted the courier details i sent it back by Royal mail put had misplaced the details they wont refund me till i can get proof i went to the post office but they carnt help so i wont be buying from them again
10 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation is.
We’re more than happy to assist where possible, but please note that as you arranged the return with Royal Mail yourself, you are the sender. Unfortunately, without proof of return or a tracking number, we are unable to verify the parcel’s delivery or resolve this on your behalf.
As the return has not yet arrived with us, we recommend reaching out directly to Royal Mail to process a claim for the missing item. Once they provide proof of delivery, we’ll be able to issue your refund promptly.
We hope this helps clarify the next steps and regret the inconvenience caused.
Lovely and friendly team
Lovely and friendly team! Communication was excellent, and I received prompt, helpful support throughout.
A special thank you to Poppy, who provided clear and comprehensive information. Much appreciated!!
16 mars 2026
Avis spontané
Réponse de BraForMe
Thank you so much for your kind words! We’re delighted to hear that our team provided prompt and helpful support.
We’ll be sure to pass on your special thanks to Poppy—she’ll be thrilled to hear it! We look forward to helping you again soon.
Dishonest refund policy
Dishonest refund policy: from the information shared on the site regarding refund policy it is not obvious that a return outside the UK and US is not accepted. Why deliver outside those two markets if a return is not accepted later? Or why not make everyone ever during the ordering process that this is the case?
I feel swindled.
29 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
We’d like to clarify that we do accept returns from all countries, as long as items meet our returns policy. The process for returns can vary depending on the destination, which is why we always recommend contacting our customer service team for guidance before sending items back.
We appreciate your comments regarding the clarity of this information during the ordering process and will take this on board to improve communication. Please reach out to us directly, and we’ll be happy to assist you with arranging your return.
Happy Customer
I got in touch with Braforme customer services as I hadn’t received a refund after returning goods and Poppy and Ruby part of their efficient team went into action and within a few hours had a refund organised. I understand this is a small company that are working very hard and deserve to do well.
From Kathleen Empleton
26 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for taking the time to share your experience and for your kind words. It is wonderful to hear that the matter was resolved promptly and that the support you received met your expectations.
We truly appreciate your understanding and your recognition of the team’s efforts. Feedback like yours means a great deal to us and helps us continue to provide the best possible service.
The website was very easy to navigate…
The website was very easy to navigate the service was very efficient and the prices were excellent Thank you
12 mars 2026
Avis spontané
Réponse de BraForMe
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate and that our service met your expectations. It's fantastic to know that you appreciated our efficient service and excellent prices. We look forward to serving you again!
They hadn't got my bras in stock so…
They hadn't got my bras in stock so told me the date coming or a refund. I waited. Service and communication excellent
2 mars 2026
Avis spontané
Réponse de BraForMe
Thank you so much for your understanding and patience regarding the stock issue with your bras. We're thrilled to hear that you found our service and communication excellent! Your support means a lot to us, and we’re here to ensure you have a great experience.
Disappointing customer service experience.
I really wish it wasn't such a negative review as all the items I've had from BFM have been excellent.
Unfortunately, its the delivery experience that let's the company down. I have reached out to the customer care team about a missing order, paid for on March 10th. I was told it would be delivered but Royal Mail were experiencing delays. I have been asked to wait until March 28th before BFM could investigate.
At first I was resigned to that, but then another item from BFM (ordered a week after the missing parcel) was delivered by Royal Mail, so I queried the the so called "delays" they were experiencing. I was told that wasn't true and that I should get back in touch with the sender. I did that and got a vague reply that didn't help at all.
I'm so disappointed as I wasn't expecting this kind of customer service experience.
23 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your feedback. We are sorry that you felt the need to leave a negative review on BraForMe’s customer service page, especially as you have confirmed that your orders have been excellent. We understand that the delays you experienced with Royal Mail have caused frustration and contributed to your disappointment.
We recommend sharing feedback directly on Royal Mail’s review page, as this will help other customers gain a more accurate picture of their service.
Unfortunately, Royal Mail require 10 working days before they can investigate because of any unexpected delays, which are beyond our control. Currently, select areas of the UK are experiencing delays for a variety of reasons. While your local area may not be affected, parcels are processed and transferred through multiple regions, some of which have been impacted. Because your orders were placed at different times, not all were affected by these delays.
At no point have we refused to assist you. We are happy to help by tracking your parcel, arranging a replacement, or issuing a refund. However, we must first allow Royal Mail the full 10 working days, as in the vast majority of cases the parcel is delivered before this period ends.
If you have not received your parcel after 10 working days, please contact us and we will gladly assist further. Raising an investigation before this time would prevent Royal Mail from providing support.
Very happy with the service and great prices.Highly recomanded.
Very happy with the service and great prices.Highly recomanded!
25 mars 2026
Avis spontané
Réponse de BraForMe
Thank you so much for your wonderful feedback! We're thrilled to hear that you were very happy with our service and found our prices great. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Quick and easy way to buy the perfect bra
Good filters, found a bra quickly. Service as stated and good quality products. Highly Recommended.
11 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your wonderful feedback! We're thrilled to hear that you found our filters helpful and were able to quickly locate the perfect bra. It's great to know that our service and product quality met your expectations. We truly appreciate your recommendation and look forward to serving you again!
Great service and choice
Great service,choice,communication and fast delivery. I will be back for more!
11 mars 2026
Avis spontané
Réponse de BraForMe
Thank you so much for your fantastic 5-star review! We’re thrilled you enjoyed our service, choice, and speedy delivery. We look forward to welcoming you back soon!
Delvery time was a bit lengthy.
Delvery time was a bit lengthy - 10 days from ordering to receipt of item.
Website was not very cooperative when trying to return item. The return form did not 'populate' automatically. Did not recogize order no, when entered manually.
An email to customer services was dealt with very promptly, however I had to request the returns label a second time, though I think that was a gmail issue as I can now see 2 messages with the label attached. Hope this helps
18 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your feedback. We’re glad to hear that our customer service team responded promptly.
We’re sorry for the difficulties you experienced with the website and the return process. Your comments are really helpful, and we’ll review the return form functionality to make it more straightforward for future orders.
We appreciate your patience and hope your next experience with us is even smoother.
The deauville bra is the perfect fit
The deauville bra is the perfect supporting bra. Great shape and gives confidence. Unfortunately it is very expensive and when there is a sale, my size is not available.
23 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your wonderful 5-star review! We’re delighted to hear that the Deauville bra gives you great support and confidence. As one of our premium brands, it is priced accordingly, but if you have a specific price point in mind, please reach out to our team. We’d be happy to suggest some great alternatives within this brand or other brands to suit your needs.
Réponse de BraForMe
Thank you for your fantastic 5-star review! We’re so glad you enjoyed the value and speedy delivery. Your support means a lot!
Order came quickly as described
Order came quickly as described. Product looked lovey but the lace is scratchy and irritating.
16 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for your feedback — we’re pleased to hear that your order arrived quickly and that you were happy with the overall look of the product.
We’re sorry to learn that the lace was not as comfortable as expected. Your feedback regarding the material is important and appreciated.
To help other customers make more informed decisions, we kindly ask that product-specific feedback such as this is shared on the product listing page rather than our customer service feedback page, as it will be more beneficial and visible to others considering the item.
I had tried to chase up a refund with…
I had tried to chase up a refund with Debenhams, with no success, so I contacted Braform directly and had a response immediately, saying I should get an email from Debenhams, confirming they would issue a refund, which I have now had. A special mention to Poppy for her prompt response. I would deal direct with Braform next time
20 mars 2026
Avis spontané
Réponse de BraForMe
Thank you so much for your kind words and 5-star review! We’re delighted we could help resolve your refund quickly, and we’ll be sure to pass on your special mention to Poppy. We look forward to assisting you directly again in the future!
Réponse de BraForMe
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you loved the variety and found something you enjoy. Your support means a lot to us!
I have lost a lot of weight recently…
I have lost a lot of weight recently and the bras I have bought have enhanced my figure and my confidence
21 mars 2026
Avis spontané
Réponse de BraForMe
Thank you for sharing your experience with us! We're thrilled to hear that our bras have enhanced your figure and boosted your confidence, especially during your weight loss journey. Your feedback is invaluable, and we appreciate you taking the time to let us know how our products have positively impacted you. If there's anything else we can do to support you, please feel free to reach out!
Never arrived even though in stock on website
Waited almost 2 weeks for a bra which was shown as in stock to be despatched. Asked for a refund as they could not tell me when it would be delivered. Terrible service. wont be using again.
2 mars 2026
Avis spontané
Réponse de BraForMe
We strive to be transparent with all customers regarding dispatch timeframes, which are clearly stated on each product page as these may vary depending on the item. Delivery estimates are also available on our shipping page to provide additional clarity. All orders are sent via a tracked service, and a dispatch confirmation email is issued with tracking details so you can follow your parcel’s progress.
We have previously requested your order information in order to investigate and assist you further, however we have not yet received a response. Without these details, we are unable to review your order specifically and will proceed on the basis that it has been delivered within the expected timeframe.
If you still require any assistance, please do not hesitate to get in touch and we will be happy to help.
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