Uplifted Lingerie Avis 

I purchased a bra that was faulty, returned it having to pay postage and then apparently they sent it back to the manufacturer for tests.
I had ti Email them numerous times just to get a response, finally after 4 weeks finally got a refund for a faulty bra.
I have purchased from here before but definitely won’t be buying again there customer service definitely needs training on good customer care.

Order came quickly I had ordered wrong size so returned and asked for replacement I was concerned because I had an email saying it had not been received Was concerned as not used the firm before and going on holiday.Heidi reassured me and said sometimes parcels take longer, it did arrive and I am pleased with it and the service would use again

I have come back here to leave a review because I had an excellent experience and I nearly cancelled my order thinking it was a scam site because of all the negative reviews!
I found the service fantastic and the bras are genuine because I have worn the same one for over a decade and the pricing on this website is less than Bravissimo. Please don't be put off and enjoy your new underwear!

Exceptionally good customer service. Emailed querying a specific size and received a response within minutes.
Excellent product range and really competitve pricing.
So glad I’ve found Uplifted Lingerie and will definitely use them again.

Very impressed for the superb choice of women’s lingerie offered by this company and the very polite and helpful way they inform the progress of your order accurately. It is very reassuring that your personal orders are treated with the respect they deserve throughout the whole process. The website is very clear and easy to use, as well as the prices being extremely reasonable - their customer service is second to none! Would highly recommend.

I made a silly error and ordered the wrong size. This was completely my fault. The customer service team amended my order within 5 minutes. I am delighted with the service

I have been using uplifted for a few years and I’m always impressed by their service and variety of underwear.
I had a great customer experience this morning as I ordered the wrong size bra, emailed them and they promptly messaged me back and changed my order to the correct size. Very impressed!

Ordered 2 bras then realised my details were incorrect so sent an email. Had a response in less than an hour & my details were updated.
Delivery was prompt and I'm very happy with my purchase and the service.

Ordered some Gossard lingerie and didn’t hear anything for a few weeks. I was worried that the company was a scam but when I got in touch the order was sent out quickly. Sadly it wasn’t what I imagined so I returned the items. They quickly refunded me and so while it didn’t work out their customer service responded quickly and fairly.

I found my forever bra on Uplifted.
Im 28HH which is hardly available anywhere, but loads to choose from.
The Freya Starlight is my absolute favourite.
Parcels are always delivered quickly.
Only had one problem and it was resolved in 2 mins by customer services.
Wouldn't buy my bras anywhere else

Bad customer service
Order took over a week!
Return items 11/2/26 & received back 13/2/26. Supplied tracking details, no reply and still no refund a week later!!!

Always great prices and service from uplifted lingerie. Would highly recommend them.

Honestly, I think this company is super. I ordered a product that the supplier had discontinued- not Uplifted's fault, they notified me immediately , gave alternative suggestions having asked relevant questions about my requirements for a bra. Having listened to those they then spotted that the other bra I had ordered probably wasn’t right for me and were absolutely right, I had ordered the wrong thing by mistake. They changed the whole order and even offered to honour the original prices even though my new selection was more expensive. They were so helpful I refused the offer. A big shout out to Heidi in customer service who went above and beyond. Thank you! I will absolutely be buying with you again. P.S if you think you aren’t getting order confirmations and updates check your junk, that is where mine were.

The customer service is excellent, I have contacted them a couple of times regarding my orders, always my fault!!! They sort it out straight away and are so helpful and friendly.
Never buy a bra from anywhere else now. So difficult to find a good shop on the high street.

Fab service and Fab Fitting bra. ☺
Have never used this company before but it was a great experience. Was looking for a full support sports bra and the shops didn't seem to have my style or size. 34 DD.
The Panache Power bra on Uplifted Lingerie was a good price and I think postage of £1.95 is actually cheaper than other websites.. Heidi emailed to say the white wasn't in stock but offered other colours or I could wait until the white came back in stock.
I chose the Latte flesh colour and it came within 2 days.
Great service ☺

First time ordering from them and I accidentally ordered the wrong size. A quick email to customer services and Heidi amended my order and sent a new confirmation email within 30 minutes. 1st class support.

EDITED AND UPDATED REVIEW: After a really lengthy crappy experience (due to no fault of theirs, which I know better now) Heidi really did do her best to try and fix things for my order. While the communications weren’t perfect, I don’t hold any hard feelings after being able to hear from her in great detail about the horrific situation with the tariffs and customs junk going on in the US causing horrible issues for smaller businesses especially, like this one. I honestly apologize for being as upset as I was, though understandable not being able to get my shipment-HOWEVER, Heidi made it right and refunded me because there was just no way for them to get my products here. Please keep this in mind, I’m sure for EU and UK customers, you’ll have NO issues. Please just keep in mind if you’re from the USA, it’s virtually impossible for them to ship here right now. Thank you for your help Heidi! Changed my review to 4 stars because this wasn’t their fault. I do wish the communication was a little better but they did their best!

ORIGINAL REVIEW: On August 29, I ordered two bras. One for myself, one for my sister. They immediately emailed me stating that the one my sister had picked was discontinued and they couldn’t get it and asked me to pick another. I did, paid the difference and waited for our order as I knew it could probably take a week or two before we received it. Our order didn’t even get shipped until September 4, okay, no issue. However it’s October 2 today and I still don’t even have my TRACKING NUMBER!!! I was emailed back about a week-two weeks ago and was just told that it was the US’s custom laws that were to blame. Whatever, I figure it would take some time. However I ordered two other orders the same day and a couple days AFTER ordering the bras originally and they have both come in. (Shipped from China). I have yet to hear from anyone in two weeks almost and my order also says “processing” and “ON HOLD”. I either want my bras or my money back. I spent almost $100- USD on these bras and shipping. I would prefer to get the bras that I paid good money for.

I’ve had a really good experience with this company
I had a mastectomy a few years back and finding a good fitting bra can be difficult
I order a few of styles and after some returns and further orders I found one. At all times I was kept informed by the customer service team . They even sent refunds of less than £2 after returns which I said wasn’t necessary

Made an order and it didn't arrive when promised. Messaged to say i was going on holiday and wanted to cancel the order as it still hadn't arrived. No Reply!
Order was delivered whilst I was away. When home I've checked and not everything was in the parcel.
Messaged again and no reply. I would like to be in contact with someone so I can get the money back for the missing bras then return the unwanted ones for a refund.
First time using this company, never again.
If someone could please leave me a number so I can contact someone and speak to a person. Very poor Customer service.

I placed an order on 25/06 and didn’t receive it until 04/07! Communication was poor, I sent three messages chasing my order and eventually got a reply. I returned the bra for a refund as weirdly despite it being my usual size the cups were huge. I feel very lucky to have received a refund based on some of the reviews on here but won’t shop with them again. Communication and delivery times need to be drastically improved