Unfortunately due to sizing of different brands my initial order didn't fit however an exchange was arranged straight away and good communication throughout. Goods received in perfect condition. Would... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I found my forever bra on Uplifted. Im 28HH which is hardly available anywhere, but loads to choose from. The Freya Starlight is my absolute favourite. Parcels are always delivered quickly. O... Voir plus
I was worried that I wasn’t going to get my order in time for my holiday, it was touch & go but I was kept updated & my order was upgraded to 24 hr tracked .. it just made it in time so I was very h... Voir plus
Poor customer service. Paid by card for the whole order. Not suitable do retuned as a whole order. Only partial refunded. When chased some computer error mean they can’t refund remaining amount... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Uplifted Lingerie provides lingerie in different styles and sizes. Find bras upto K cup from brands such as Panache, Playtex, Shock Absorber, Wonderbra, Fantasie, Elomi, Curvy Kate, Royce, Freya and more, and with Free Delivery on all eligible orders
Coordonnées de contact
Hastingwood Road, Cm17 9JT, Hastingwood, Royaume-Uni
- sales@upliftedlingerie.co.uk
- www.upliftedlingerie.co.uk
4,2
Bien
104 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Faulty Goods and very slow refund process
Bought a strapless bra in May and unfortunately the cups were deeply creased which was obvious even with clothes on. Not sure if the bra was like that when they shipped it but rather than arriving with padding in the cups it was in a plastic bag and just in a paper mailing bag. Probably could have been avoided if packed in a box or with suitable padding in the cups during transit.
Contacted the company and they did reply swiftly and sent a prepaid label to return the item. Refund confirmation and money took just over 5 weeks.
10 juillet 2024
Avis spontané
Réponse de Uplifted Lingerie
Apologies again for the faulty item and the inconvenience that this caused you.
We do try to keep all packaging to a minimum and the manufacturer has come back to us confirming that it was a fault with the item rather than anything that happened during delivery
I can see that the refund has been processed but please feel free to contact us directly if we can be of further assistance
Kind regards
Uplifted Lingerie
Very friendly and efficient service
Very friendly and efficient service. Competitive pricing. Helpful with receiving a return and sending out replacements. Would not hesitate in using this company again and would recommend to others.
3 juillet 2024
Avis spontané
Excellent service
3 juin 2024
The customer service I received from…
The customer service I received from Heidi has been great. Very communicative over email and although they can't find the items I returned they still provided a refund as I could prove that I returned the items.
I was a little worried after reading some of the reviews left on here, but I needn't have been.
17 juin 2024
Avis spontané
Great customer service and quality product
Great customer service. I mistakenly ordered a wrong colour but realised after paying. They were so helpful and sorted the colour out quickly and efficiently. Goods delivered promptly. High quality product that fits well and looks great too.
18 avril 2024
Avis spontané
Nice lingerie and when my order was…
Nice lingerie and when my order was delayed being dispatched, they upgraded my delivery so I could have in time for my holiday!
29 avril 2024
Avis spontané
Amazing service
I cannot speak highly enough about this wonderful company. So helpful from the outset, items arrived so quickly with postage included in the price and the returns process was a doddle. Will definitely use again and would recommend to everyone. Thanks again
14 juin 2024
Avis spontané
Scam company
Took ages to arrive only to be sent wrong bra. Not at all as described. Sent bra back, as asked and they say they never received it. They have kept my £33+. Scammers
Order number
2113926
Milly Flack
16 février 2024
Avis spontané
Réponse de Uplifted Lingerie
Hi there
I am just following up on this as I have not heard from you with regards to any form of tracking or confirmation that the parcel was delivered. If you could email us with this so that I can look into this further for you
Kind regards
Heidi
Thanks for confirming
We are not showing anything as being received back. Did you send with any kind of tracking? If so please confirm the tracking reference and I can see if the parcel was delivered and look into this further
Have you spoken to Royal Mail to see if they can confirm the status of your parcel? If they have lost it then you may be eligible for compensation from them.
We will do all that we can to assist but the issue seems to be with Royal Mail not delivering the package rather than us
Regards
Heidi
Hi there
I have gone through our system for the last few months and cannot locate an order in your name or any emails from yourself so please confirm orders details either on here or directly to us on sales@upliftedlingerie.co.uk and I will look into this for you.
I'm not sure why you think that you have been scammed. If you think the parcel has been delivered back to us and can provide any tracking information it will help me try to resolve this for you
Kind regards
Heidi
they tried to make up for a very bad experience
Update June 7th: I have finally received my parcel. The items itself are great.
After I have left the review, the customer service got back to immediatly (I was hoping they would) and continued to keeping me updated on the delivery status. So that improved my experience.
I have to say, though, that it is weird that I have received all other emails with no issues. And the others were supposed to have been lost in my spam filter. Also, the tracking link read to me as my parcel was only provided to shipping approx. 20 days after they've told me.
June 1st: Very bad experience. I have ordered on May 3rd, received the email that my order was shipped on May 8th. Since then nothing. I haven't received my parcel - I live in Austria, but the estimated delivery time was about 10 days. Afterwards I have reached out to the sales team via email, I didn't get an answer. I reached out to the complaint team - no answer. Right this moment I was trying to reach them via their live chat function on the website - no answer and after 20 minutes of waiting the chat closed automatically.
1 juin 2024
Avis spontané
Réponse de Uplifted Lingerie
Re Update: Thank you for amending your review and confirming that the service after your initial review helped improve your experience shopping with us.
As mentioned in the original post below, when I saw that our previous emails were not being received, I started sending them using another method outside of the system to ensure that future ones arrived with you successfully
Glad to hear that you are pleased with the items and thank you for your patience whilst waiting for Royal Mail and your local postal service to deliver them
Hi there
We have responded to all of your emails so I am not sure if your email provider is blocking them or they have ended up in your Spam folder?
I will try sending you another email using another method in the hope that this will reach your Inbox successfully which will contain the tracking reference for your parcel
As advised in the previous emails, due to you being based in Austria and us being in the UK, the parcel has to pass through border control at both ends. The delay in your parcel arriving with you was down to additional security checks at the UK border. These have now been cleared and the parcel should hopefully be with you shortly.
Apologies for the delays that these unavoidable checks have caused and thank you for your patience
Kind regards
Heidi
Uplifted Lingerie
Very satisfied with my purchase!
Very satisfied with my purchase! Took exactly one month from UK to Texas. I’ve order other items from the UK before and it usually takes 2.5-4 weeks to arrive. So around the same time frame. The pink packaging is the cherry on top! The customer service was good as well, they respond within one business day and are eager to help—thanks Heidi for answering questions about my order.
Don’t let the other reviews deter you.
25 mars 2024
Avis spontané
Réponse de Uplifted Lingerie
Thank you for your kind words
I have checked the tracking of your parcel as I would have expected it to have arrived with you nearer the 2-3 weeks and it seems to have been delayed at US Customs for a period
Apologies for this slight delay but glad that your parcel arrived safely in the end
We look forward to hearing from you again in the future
Kind regards
Heidi
Uplifted Lingerie
Excellent
Excellent
Ordered on 11th March, delivery 16th March, well within delivery advice on their website. Would order again, prices are great
11 mars 2024
Avis spontané
I placed an order before reading…
I placed an order before reading reviews after reading them I panicked thinking I'd made a big mistake ordering from this company I really must say I was kept up to date with emails of when my delivery was due and my parcel arrived on time I had no problems with them happy customer
12 février 2024
Avis spontané
Réponse de Uplifted Lingerie
Thank you for taking the time to leave us a review on Trustpilot.
We do not pay Trustpilot to collect reviews for us so our score with them does not truly reflect the service that we provide as usually reviews are only left on here by customers who have unfortunately had a bad experience. We obviously do not want anyone to feel disappointed when placing an order through us, but based on the number of these reviews throughout our 15 years of trading, these occasions are rare.
For anyone who is still unsure about Uplifted, please check us out on Google Reviews which is a free service that we actively use to collect feedback from our customers and should hopefully provide you with confidence that you will receive a hassle free experience when shopping with us
Thank you once again for your positive feedback and glad that you are pleased with your purchase
Kind regards
Heidi
Uplifted Lingerie
Very satisfied with the service
The products I ordered came very quickly and I had good communication from the company. The website was easy to navigate and the whole process was very smooth. Thank you
1 février 2024
Avis spontané
My experience was excellent i did need…
My experience was excellent i did need to email customer service and they got straight back to me.really happy with the product and really happy with the quick response from customer service
3 février 2024
Avis spontané
Sports bra
I ordered a sports bra at the end of November in the same size that I normally wear, however it came up bigger which is unusual but I sent back middle of December (as I had been away) for an exchange and I can't fault Heidi she was really helpful in sorting out the exchange and given that it was just before Christmas the replacement came on the 27th just in time for me to wear at the gym today. I've seen the other reviews but my experience has been positive so thanks Heidi!
26 novembre 2023
Avis spontané
Poor customer service
Poor customer service.
Paid by card for the whole order. Not suitable do retuned as a whole order. Only partial refunded. When chased some computer error mean they can’t refund remaining amount to my card. When chased again can only refund via PayPal or send my bank details via email, as there is no phone number to call.
This has been going on since originally purchasing in February 2023.
28 février 2023
Avis spontané
Réponse de Uplifted Lingerie
Hi there
We did contact you at the end of April when you returned your items advising of the situation, trying to sort out an alternative repayment method
Despite following up on this, we have not heard anything back from you until this morning, at which point I have tried to come up with a few solutions, all of which have so far not been suitable for you
As mentioned in my last email to you, if you could contact us directly with any suggestions that you have on how we can credit you the remaining amount. we will be happy to do so but we cannot refund via the original transaction as we changed merchants in April which was the cause of the problem and the account used to take the payment is closed
Kind regards,
Heidi
Uplifted Lingerie
Do not recommend buying anything from…
Do not recommend buying anything from this website.
Very slow delivery and returns. Didn’t dispatch until over a week after I ordered. Have to pay shipping and return costs and customer service is poor.
Shockingly bad and no excuse for it.
17 octobre 2023
Avis spontané
Réponse de Uplifted Lingerie
Hi there
Shipping is free for orders over £50 and postage under this is only a minimal £1.95 which is a lot less than the actual cost of shipping items and what the majority of other online retailers charge
When you mentioned that you wanted to return your item, we did offer to cover the cost of returning the item back to us if you exchanged the item for something else but you declined this offer
The returned item was received at the end of last week (as you mentioned, Royal Mail were delayed in delivering it to us) and following your email this morning chasing the refund, I asked the returns team to process it urgently for you which they did and your refund was issued this morning
I am sorry that you feel that our customer service has not been up to standard but not sure what we could have done differently
Kind regards
Uplifted Lingerie
Avoid at all costs!!!
Avoid!
Uplifted Lingerie do offer some great prices, however their customer service is non existent, as is delivery of their products!
I placed an order for £108, the money was quickly taken from my account but I had no order confirmation/ receipt come through. I chased up, both via their online web chat, this appears to simply be a bot that first of all says 'Hello, how can I help you?" then doesn't reply back - at all! I then contacted their customer services via their online form about my missing receipt/ confirmation of my order and an update on when my items would be delivered. Again zero response. At this point it was over a week later, the money had been taken from my account so I opened a dispute with AMEX to get my money back, and all of a sudden 2 days after I opened my dispute I had a response from the company and my items arrived in the post. Coincidence??? I think I was one of the lucky ones to actually receive my goods, in the end but I would not recommend this company at all and will never order from them again.
Update - its funny how this company replies immediately to a Trustpilot review but not at all to its web chat or emails sent directly to them via their online query form. As stated to you in the email I finally received from you - I checked my junk folders each day post buying the items and I had ZERO emails from you, no automated receipt or confirmation of the order...NOTHING!
What am I to think, the £108 comes out of my account a day later and I have no response from the company that has taken it, nothing to say I had ordered anything, no order number, no expected delivery date, nothing! I thought I had been ripped off by an unscrupulous company.
Since receiving the items I have closed the dispute with my bank, but seeing as you state how it can take 3months for you to get the payment whilst it is reviewed it's quite telling how all of a sudden you replied and sent my items and asked me to contact my bank to say it was resolved. If you actually had a customer service that worked and did its job you wouldn't be in this position now. And from the looks of other Trustpilot reviews I am not the only one to get zero response and zero emails from yourselves.
11 octobre 2023
Avis spontané
Réponse de Uplifted Lingerie
Hi there
As mentioned in our message to you previously, we sent you emails both system generated and manually, confirming that your order had been received and shipped.
You mention that the dispute was raised over a week later but just to clarify, the order was placed on Wednesday 4th October and you raised the dispute on Sunday the 8th October at 6.56am which is less than 4 days later - your order was shipped on Monday 09th October and delivered to you on Wednesday 11th which is a week between you ordering and the items being delivered - we do aim to to complete orders a bit quicker than this but do not think that a week is an unreasonable amount of time to expect an online purchase to arrive, especially with free shipping.
I appreciate that if you were not receiving our emails with updates that it must have been frustrating for you but do not think the amount of time that had passed warranted either a claim to be raised (which means that the card company now withhold the funds for 3 months until the case has been reviewed) or a review like this to be left which includes incorrect information to be posted.
I am sorry that you were not happy with the service that you received but hope that you are pleased with the items that you have purchased
Kind regards
Uplifted Lingerie
Following on from your updated review:
As mentioned before, I appreciate that you must have been frustrated by not getting emails, etc but we replied quickly then and were obviously unaware that you were not receiving anything.
You raising the dispute has had absolutely no impact on the speed of your delivery nor the emails that have been sent after it had been raised other than we tried other methods of contacting you after we were aware that you had not received previous attempts - from the moment that you raised the dispute it meant that the funds would be held back for 3 months so this was in no way an incentive to contact you quickly as nothing can be done to reduce this time period.
You mention other Trustpilot reviews but there have been a total of 25 reviews (not all bad by the way), including yours about us, and we have been trading since 2007 so this is not a sign of a company that does not provide a good service, just the opposite in fact .
We do not actively request reviews via Trustpilot so the ones that have been left are generally from those that have had a rare, bad experience with us (as is human nature). We instead ask for reviews with Google (see link below) which have a lot more reviews and provide a more balanced opinion of us and the service that we provide:
https://customerreviews.google.com/v/merchant?q=upliftedlingerie.co.uk&c=GB&v=19&so=NEWEST
As you can see, the vast majority of customers are very pleased with the items and service that we provide. I am very sorry that we cannot include yourself as one of the many customers that are happy with the service that they have received
Kind regards
Uplifted Lingerie
Unsatisfied
I’ve placed two orders in last twelve months. First order had to chase up and took more than two weeks to arrive. Second order was lost by Royal Mail. One bra received two weeks later, had to chase again for second bra, took over three weeks. Customer service was not the best by Heidi. After chasing up delivery emails sent to junk (which I never check)
Not sure I’ll be using again!
11 septembre 2023
Avis spontané
Réponse de Uplifted Lingerie
I am sorry to hear that you did not enjoy your experience with us. We have had a lot of issues with Royal Mail recently and are currently looking into other options that may provide a more reliable delivery for our customers going forward. Unfortunately, when we arranged to send you replacements, we had to wait for more stock to arrive from the manufacturer which meant that this could not be done straight away.
Also sorry that emails ended up in your Spam folder - as you can appreciate, this is nothing that we can control and is completely down to the security processes of your email provider
Kind regards
Sophie
Uplifted Lingerie
First time using this company -order…
First time using this company -order took over a week to receive and too late for my holiday -I emailed to sat I was disappointed at the time it took to receive and would not have ordered from them if I had known but have not had the courtesy of a reply. I am just back from my holiday and will now be returning the items .
6 septembre 2023
Avis spontané
Réponse de Uplifted Lingerie
I am sorry to hear that your items did not arrive with you by the required date. The order details have not been mentioned so I am unable to look into this further for you but if you can let me know if there is anything that I can do to make your experience with shopping with us better, please let me know either via this review or by emailing us directly (sales@upliftedlingerie.co.uk)
Kind regards
Heidi
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.