Unfortunately due to sizing of different brands my initial order didn't fit however an exchange was arranged straight away and good communication throughout. Goods received in perfect condition. Would... Voir plus
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Lisez les avis des autres
I found my forever bra on Uplifted. Im 28HH which is hardly available anywhere, but loads to choose from. The Freya Starlight is my absolute favourite. Parcels are always delivered quickly. O... Voir plus
I was worried that I wasn’t going to get my order in time for my holiday, it was touch & go but I was kept updated & my order was upgraded to 24 hr tracked .. it just made it in time so I was very h... Voir plus
Poor customer service. Paid by card for the whole order. Not suitable do retuned as a whole order. Only partial refunded. When chased some computer error mean they can’t refund remaining amount... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Uplifted Lingerie provides lingerie in different styles and sizes. Find bras upto K cup from brands such as Panache, Playtex, Shock Absorber, Wonderbra, Fantasie, Elomi, Curvy Kate, Royce, Freya and more, and with Free Delivery on all eligible orders
Coordonnées de contact
Hastingwood Road, Cm17 9JT, Hastingwood, Royaume-Uni
- sales@upliftedlingerie.co.uk
- www.upliftedlingerie.co.uk
4,2
Bien
104 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Parcel missing one item
I recently ordered three items but the parcel delivered contained only two of them. It looked damaged. I messaged Uplifted by email, with photos, more than a week ago and re-sent via the message form on the website but no reply at all. Really disappointed and seeking a refund on the third item. uplifted - if you pick this up please reply.
Update for Heidi 20 September - thank you. My order number was 189591. You have all this in the email and message I sent to you - are those not getting through? (That's why I posted on Trustpilot.) Grateful for your help in this.
Update 4 October - Heidi responded and missing item was despatched and received. Thank you, Heidi. I've upped my star rating but hope you will be able to fix the comms issues so problems like mine can be resolved easily.
9 septembre 2023
Avis spontané
Réponse de Uplifted Lingerie
Hi there
I am sorry that your parcel appears to have been damaged whilst in the hands of Royal Mail - you have not left your name or order number so I cannot look into the matter further for you but please respond to this and I will ensure that the matter is dealt with straight away for you
*********************************************
Thanks for confirming your order details. I have looked and cannot locate any emails on the system so they may have been blocked due to the photos perhaps?
I will try speaking to Royal Mail now to see if they are aware of any issues with your parcel and will come back to you directly via email once I have an update
Kind regards
Heidi
Réponse de Uplifted Lingerie
Due to our low prices and free delivery offer, we are unable to offer free returns as well at this time.
From speaking to customers previously they would prefer to have the low prices and free delivery option as most would expect to keep the item/s and it would therefore work out cheaper for them
If you are interested in exchanging the item for something else (another size or something from another range) then we can look into doing this for you and crediting you back for the £3.20 postage costs incurred
If you would like to do this, please email sales@upliftedlingerie.co.uk and we can arrange this for you
Kind regards
Uplifted Team
First class
First class! Email query answered promptly.Friendly tone to email. Order despatched email received. Delivered on time. Competitive price. I would use this company again.
1 septembre 2023
Avis spontané
Réponse de Uplifted Lingerie
Thank you for your kind review. I am glad that you were pleased with the service that you received and look forward to hearing from you again in the future
In the meantime, stay safe and well
Kind regards
Heidi
Uplifted Lingerie
Terrible customer service
I ordered a bra from Curvy Kate and it arrived under the guise of uplifted lingerie. The item was terrible and I returned it via Evri. The tracking shows it has been delivered to Uplifted but they refused to accept that it is with them and despite all of the information on the Evri website saying that the complaint must be raised by Uplifted they have washed their hands of it.
So now I am £30 out of pocket with no bra either. I certainly won't be shopping here again. The customer service representative that responded to me was very rude I didn't actually read any of the emails or information that I sent, just kept repeating that it was up to me to resolve it. AVOID
11 août 2023
Avis spontané
Réponse de Uplifted Lingerie
Please correct this review - I am not sure why you would state that the tracking shows your return as being delivered to us when Evri have confirmed to you that they have lost your parcel and have never tried to deliver it
We have gone out of our way to try to help you with this and have responded to all of your emails regarding the situation in a courteous manner, but, as stated on several occasions, Evri will not discuss the matter with us as we are the recipient of the parcel and all correspondence with them needs to come via you as the sender
I have already sent you a copy of Evri's terms and conditions which state that when there is negligence on their part (which in this instance their has been as they have lost your item) then they will accept liability and compensate you accordingly
Leaving a 1 star review about us when your grievance is with Evri is not acceptable and I respectfully request that you remove the review from our records
Regards
Heidi
Uplifted Lingerie
Appalling
First time I've used this site - never again! Had to chase my order for 2bras 3weeks after ordering. No response from website so sent an e-mail. Response revealed they had archived my order without processing 🤭 After another week one bra turned up with the message my payment had expired 🤭. The second bra has never been received so I withdrew from the purchase!! Appalling customer service. 😣
1 juin 2023
Avis spontané
DO NOT BUY ANYTHING FROM THIS COMPANY!!
DO NOT BUY ANYTHING FROM THIS COMPANY!!
Money taken from my account but Order still not arrived 2 weeks!
Customer service is NON EXISTENCE!
Sent 5 messages to date and STILL NO RESPONSE!
I really wish I had read the reviews prior to making an order.
I am now waiting for my money back, see how long that takes..shocking company!!
In answer to your response, I HAVE TRIED on 5 separate occasions on all your addresses, NO ONE reply’s to you on your so called chat line, the only one that actually lets you send a message is email and after leaving 5 messages over 5 days with absolutely NO reply, I no longer have any trust in the way you run your company and lack of customer care.
8it seems the only way you answer is through trust pilot my details again are as follows
Order ID 183787 you have the rest of my details. I request a full refund
Mrs A Collison
Heidi
I have neither the time nor the patience any longer to continue with this.
PLEASE CONFIRM WHEN YOU REFUNDED MY MONEY only then will I respond any further
Thank you
15-6-2023
Yet again I have had no response to my email sent yesterday requesting to PLEASE refund my £76 with immediate effect! You was quick enough to take the money now PLEASE do me the curtesy of returning it and letting me know it’s done so I can confirm I’ve received it
Thank you
Thank you for the reply
Has for the automated email it was NOT received. I will confirm with my bank the refund is returned and let you know.
11 juin 2023
Avis spontané
Réponse de Uplifted Lingerie
Hi there
I am sorry for your experience. You have not left a name or anything that can help me identify your order so that I can look into this for you
If you could please respond via this chat or email us directly (sales@upliftedlingerie.co.uk) then I will do my best to see what has happened with your order
Kind regards,
Heidi
Thank you for the update on your review and providing the details
I have looked at this order number and it was placed last week - you mention an order that was placed 2 weeks ago which I am unable to locate - if you could please confirm?
Unfortunately our Live Chat is down at the moment and so we are unable to pick up on chats. We only have two email addresses. I have checked both Inboxes and Spam folders and cannot find any of the 5 messages that you mention so am unsure as to the reason for the emails, if you could please clarify. If it is in regards to the order placed last week, as per the confirmation email you would have received and the timescales advised in the checkout process, the items that you purchased have an availability time of 4-5 days so are due to be shipped in the next day or two.
Please advise if you are referring to this order or if there is an older one. We can of course refund you for this order, but I just need some clarification on the queries raised above before proceeding to ensure that everything is done as you require
Regards
Heidi
----------------------------------------------------------------------
Hi there
We refunded you yesterday morning (14th June at 08.33am) and an automated email would have been sent confirming this.
I suggest that you speak to your card provider.
Regards
Heidi
So far they have not been good
So far they have not been good, they have taken my money, put the wrong bra, make and size on my order, messaged them several times no response, I will not use them again
3 juin 2023
Avis spontané
Réponse de Uplifted Lingerie
Again I apologise for the human error in sending the incorrect item to you.
We did realise the mistake prior to you receiving the item and emailed you to let you know what had happened. Following that we refunded you for the postage and also sent the correct item to you straight away which, looking at the tracking, arrived with you on the 02nd June
As far as I can see, we have replied to every message that we have received from you, however if this is not the case and you do require further assistance, please do not hesitate to contact us directly and we will get back to you straight away.
Again, apologies for the inconvenience that this error may have caused
Kind regards
Heidi
Uplifted Lingerie
Absolutely fantastic company
Absolutely fantastic company, great selection of bras at good prices. Also their customer service is second to none, they answer your emails quickly and are so helpful. Really rare to find companies like this these days.
17 mai 2023
Avis spontané
I have been poorly and needed bras…
I have been poorly and needed bras urgently ..Uplifted Lingerie couldn't have been more helpful post asp for me ..beautiful bras excellent service what more could you ask for ...Will def def buy again
Janet
15 février 2023
Avis spontané
Upset customer
Placed order on 17th December. On the 22nd had email saying it had been despatched.
On the 4th of January emailed them as with Christmas and postal strikes had not received anything! Was told it had been delivered and speak to postman. Told them it wasn't a option as at work and have had different post people over Christmas. All they have kept telling us is speak to the postman!
Many emails to them and no help. Have not replied for two weeks. Customer service is rubbish and no help to you.Will not give a refund.
If you don't want to lose your money like I have. Please please don't use this company
Thank you for replying and I await hopefully for my parcel! As you are aware we have spoke to the sorting office and our neighbours.
17 décembre 2022
Avis spontané
Réponse de Uplifted Lingerie
Hi there
We have at no point said that we will not get the matter resolved . The issue is that the tracking of the parcel on the Royal Mail website (which we have sent you) shows that it was delivered with a specific date and time
As I am sure you can appreciate, this is a very rare situation and not easy to resolve.
Royal Mail no longer have contact numbers for local sorting offices and so the only way to speak to someone that may know what happened to the parcel would be to go to local sorting office and speak to someone about it or try speaking to the postman on your route who may well have been the person on the day in question and could help resolve the situation
As you have not spoken to anyone, and despite Royal Mail advising that they have already delivered your parcel, I will arrange for a replacement to be sent via a signed for service to ensure that this time we will not have conflicting messages from yourself and Royal Mail with regards to delivery/non delivery of it.
You have not lost your money so when you receive the replacement parcel, please come back to your review and update/amend your comments accordingly
Kind regards
Heidi
Uplifted Lingerie
I am still waiting for my order and…
I am still waiting for my order and payment has been taken. Placed order on late 25th November to be told 1 to 2 working days and still no order. I did use the online chat on 28th November to amend the order and the customer service was great but as soon as I have requested at update on my order I get no reply and one of the messages has even been seen!!
Not sure I will be ordering again as I needed this order in an emergency.
25 novembre 2022
Avis spontané
Not a good experience
Not a good experience. Beware the 'promotions'. They offer a 'promotion' of exchanging goods & free returns of the first item. However, they do not add the caveat that, if you don't keep the exchanged items, they deduct the postage costs off the 2nd returned items. This means in fact that you do not get any free returns. I ordered different styles & sizes to try as nobody can predict, as in my case, that anything will actually fit. I was offered the above as a 'gesture of goodwill', but then when I returned the items that gesture of goodwill was revoked & the return cost deducted! I would no longer recommend using this company. There are other lingerie sellers offering free delivery & returns with the same price items as this seller. Shop elsewhere.
7 novembre 2022
Avis spontané
Réponse de Uplifted Lingerie
Hi there
Sorry that you have felt the need to post this as I have already explained the situation to you directly via email.
We offer free shipping for orders over £50 but due to the low prices of our products, we are not in a position to be able to offer free returns as well - most customers know the items that they want to purchase so would prefer to have the free shipping option.
Due to the difficulties of ordering online, we appreciate that it can sometimes be hard, especially when trying a new style or brand, to get the size correct first time and we want customers to end up with the correct fitting bra, so we sometimes offer to pay for the returns postage if the customer would like to exchange for a different size as they should then be in a better position to know the size required from trying on the original item.
You placed a second order prior to us being able to advise you of the promotion so we applied the postage credit to your new order. Unfortunately you returned these items too and rather than exchange again, where we would have credited you for these postage costs as well, you decided to request a refund which we processed immediately for you.
As you ultimately did not end up making a purchase, neither order unfortunately qualified for the promotion. Many customers have taken advantage of this promotion and been very pleased with it, I am sorry that it has not worked out for you on this occasion
If I can be of any assistance going forward, please contact me directly
Kind regards
Heidi
Uplifted Lingerie
Easy to order and prompt delivery
Easy to order and prompt delivery. Would certainly use them again.
29 août 2022
Avis spontané
Réponse de Uplifted Lingerie
Glad that you were happy with the service and thank you for your kind words. We look forward to hopefully hearing from you again in the future.
Thanks to Heidi for you quick responses…
Thanks to Heidi for your quick response and patience when I made a complete mess of my order! Really helpful and on a Sunday! Over and above. Looking forward to getting the goods now hopefully in time for my hols :)
7 août 2022
Avis spontané
Excellent Service
They had exactly the item I was after and then even had it in multiple colours. Excellent customer service with their online chat support team doing everything possible to get my order here before my holiday. Would definitely recommend.
23 juin 2022
Avis spontané
Absolutely fed up with this company
Absolutely fed up with this company. Ordered a bra on 5/2 and still waiting. I've sent two e mails, no response requesting an update, no response. Poor customer service, lousy company. Don't buy!
8 mars 2022
Avis spontané
Réponse de Uplifted Lingerie
Hi there, I am sorry that you have felt the need to post this.
As stated on the website prior to you purchasing the order, and also highlighted on your confirmation email once the order had been placed, there was a 2-3 week delay with the availability of the Fantasie Illusion due to a stock issue with the manufacturer which is Industry wide unfortunately.
An email was sent to you as soon as we were advised by the manufacturer that the delay of the new stock would be longer than expected. We have since been waiting on a reply from you advising if you would be willing to wait further or would prefer a refund.
If you could please come back to us as to how you wish to proceed and we will action immediately
Kind regards,
Heidi
Uplifted Lingerie
Delivered a great service!
After reading the reviews after placing my order I was a little worried. However a friendly online chat with a member of staff reassured me and confirmed my order was due to be dispatched. People are always keen to write a bad review and I feel that on this occasion praise needs to be acknowledged for the fast efficient service of this company - ordered late on Monday received on Saturday. Great service & prices - will no doubt be ordering again! Bravo 👏
5 mars 2022
Avis spontané
I wish I had read the earlier reviews…
I wish I had read the earlier reviews before ordering from this company on 19 December. I have had the same problem. Order placed and money deducted before revealing it was a 4 week wait. Now 27th January! Refund requested.
27 janvier 2022
Avis spontané
Réponse de Uplifted Lingerie
Apologies for the delay in processing your order which was caused by a stock issue with the manufacturer meaning that no stock of the range was available for any stockist. It is rare that there is a long delay in the stock being available, however we have made a change to our website so that any delay is now shown prior to adding the item to your basket.
Unfortunately we have no control over when payment is taken. Where possible we process at the point of shipping but a lot of card providers automatically process when the order was placed
Not happy about this company they…
Not happy about this company they should check they're stock to make sure they can complete an order before taking your order and money! I have been told (after I had ordered and paid) that they didn't have the particular bra I wanted and it would be 2/3 weeks before they had it in. Certainly not a good way to run a company, I will NOT be ordering again from them!
30 novembre 2021
Avis spontané
Purchased on 2/7/21 today is 27/7/21…
Purchased on 2/7/21 today is 27/7/21 and still waiting.
I have contacted them several times where they keep holding off sending it out again as they are waiting for Royal Mail’s response.
It’s not good enough to be waiting this long.
I am about to ask for a refund.
Good luck to me!
27 juillet 2021
Avis spontané
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