I received a call today regarding my query due to backlog of public holiday there was a delay . However the supervisor lady explained to me and it made sense . Five stars is the for the manner of... Voir plus
L'entreprise a répondu
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Excellent 👌 Reception Transparency and update On Point 👌The Product I ordered is not Replica unless disclosed 🤝 I would really love to order more! IAM HAPPY WITH MY ORDER AND COURIER SERVICE 👌... Voir plus
L'entreprise a répondu
Diese Firma ist ein Fake-Shop. Ich habe zwei Computerfestplatten zu günstigen Preisen (insg. 70 Euro) bestellt und nie erhalten. Bei Urgenzen bekommt man automatisierte Nachrichten, dass man Geduld ha... Voir plus
L'entreprise a répondu
Excellent Delivery Service Product is great & right shoe size Thank You BRANDZ....Much Appreciated...Will Shop again some time...THANK YOU FOR THE WONDERFUL SERVICE.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Leading Branded Footwear and Clothing Fashion Retailers. 👌Branded footwear & clothing 🚛We deliver 🛍️Shop Online or on Whatsapp
Coordonnées de contact
20 Industrial Road, 4240, Port Shepstone, Afrique du Sud
- 0396820962
- info@brandzz.co.za
- brandzz.co.za
4,3
Excellent
591 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Fast reply and good customer…
Fast reply and good customer service.Hopefully one day i get a voucher been buying for a while now but overall great service.
26 avril 2025
Réponse de Brandz
Dear Valued Customer,
We thank you for your feedback, and hope to keep meeting your expectations.
Thank you for shopping with Brandz.
Kind regards
Online Team
Processing and delivery
I am very satisfied with the shoes that I ordered. They fit very well. In my original review I commented on delivery times, and I received a reply from Brandz. Thank you. I do understand that it states that delivery can take 5-10 workdays and I fully understand that it's your policy. I will order from Brandz again, but this time just more in advance.
24 avril 2025
Réponse de Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched.
Thank you for understanding that delivery can at times be delayed/take longer due to distance. having tracked your order, it is now ready for collection by you.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
We don't receive or orders in time
24 avril 2025
Réponse de Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 22:26 pm, your order was dispatched to you on the 29 April 2025. Taking in consideration the public holidays.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Order process was good
Order process was good. The delivery is taking too long to arrive. It's been over a week
24 avril 2025
Réponse de Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 11;37am, your order was dispatched to you on the 29 April 2025. Taking in consideration the public holidays. We did also send you a WatsApp message to clarify the delivery address, however there has been no response. We have dispatched your order via Fastway courier.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
badd
I'm not happy at all cos I have been waiting for more than 5 days I didn't get any communication I only got after 5 day that my parcel is being shipped
24 avril 2025
Réponse de Brandz
Dear Valued Customer,
We appreciate your feedback. Please note delivery takes 5-10 working days as per our website, this includes processing, item(s) arrival for our remote warehouse, packaging and dispatched. We do send an automated email advising your order is being processed. According o our records you ordered on the 24 April 2025 at 20.05pm, your order was dispatched to you on the 30 April 2025. Taking in consideration the public holidays, it was 4 working days.
If there is any other way we can assist, kindly reach out to us.
Kind regards
Online Team
Réponse de Brandz
Hi Tshepho, we at Brandz pride ourselves on service delivery. Kindly let us know what issue you have had and we will gladly assist. Our records do show we have been in contact with you today as well, regarding the delivery method of your order.
Looking forward to being of assistance.
Kind regards
Online Team
Tracking delivery
Based on delivery you said 5-10 days but it took 13 for the delivery to reach me.improve on that pls
26 mars 2025
Réponse de Brandz
Good day Banele,
Thank you for your order.
We confirm we received your order 26/03/2025 @ 8:50 pm and your order was delivered on the 07/04/2025 @ 11:12 am, within 8 working days and within the stated 5 - 10 days stipulated on our website.
Regards,
Online Team
Excellent👌
I'm happy with communication and service. I received the original of what I ordered and my heart is content. This company has gained a customer.
25 mars 2025
Réponse de Brandz
Good day Sinethemba,
We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Réponse de Brandz
Good day Boitumelo,
We thank you for your feedback, and we hope you enjoy your purchase
Thank you for shopping with Brandz.
Kind regards
Online Team
Everything went as outlined...the…
Everything went as outlined...the WhatsApp number very helpful with updates.. Courrier arrived exactly on the day the promised.Out of stock quiry handled in the best satisfactory manner.
25 mars 2025
Réponse de Brandz
Good day Pule,
We appreciate your feedback, and we are honored to bring you good customer service.
Thank you for shopping with Brandz.
Kind regards
Online Team
Quick shipment of order
25 mars 2025
Réponse de Brandz
Good day Sizwe,
We thank you for your feedback, and we are glad to provide you with quick shipping.
Thank you for shopping with Brandz.
Kind regards
Online Team
Shipping and delivery takes far too long
7 avril 2025
Réponse de Brandz
Good day Bradley,
Thank you for your order and your feedback. Please note your order should have not been sent with Paxi due the days passed when dispatched and we apologise for the delay, and our dispatch team hopes to do better in future.
Regards,
Online Team
Réponse de Brandz
Good day Sinelile ,
We thank you for your feedback, and we hope you continue to enjoy your purchase.
Thank you for shopping with Brandz.
Kind regards
Online Team
all brands fo your convinience
for my first time order, every were in order. correct sizes, the delivery was on time and with clear communication.
25 mars 2025
Réponse de Brandz
Good day Nicholas
Thank you for your feedback, and we are glad you're enjoying your purchase and hope to see you shopping online soon.
Thank you for shopping with Brandz.
Kind regards
Online Team
No update on order since purchase
No update on order since purchase, sent an enquiry and received a rating form instead
25 mars 2025
Réponse de Brandz
Good day Kauthar,
Thank you for your order.
We confirm we received your order 25/03/2025 @ 10:12 pm (5 working days ago) and your order was dispatched today, and tracking details was emailed to you.
Please note the delivery process takes 5-10 working days as per the website, this includes processing, item(s) arrival from our warehouse, packaging, dispatched and delivery.
Regards,
Online Team
Your communication with regards to…
Your communication with regards to delivery it's very poor 😢
25 mars 2025
Réponse de Brandz
Good day Anelisiwe,
Thank you for your order.
We confirm we received your order 25/03/2025 @ 12:01 pm (5 working days ago) and on the 4th working day your order was dispatched.
Please note the delivery process takes 5-10 working days as per the website, this includes processing, item(s) arrival from our warehouse, packaging, dispatched and delivery.
We have meet everyone of your past deliveries within our stipulated time-frame as well, and dispatch communication was sent via email previously and for the current order our team reached out to you on WhatsApp and thereafter the tracking details was sms’d to you.
Regards,
Online Team
I never even gotten my order how can I…
I never even gotten my order how can I complete for something I haven't gotten 0/10 of it would be possible
25 mars 2025
Réponse de Brandz
Good day Kelvin,
We confirm we received your order 25/03/2025 @ 9:00 pm (5 working days ago).
Please note the delivery process takes 5-10 working days as per the website, this includes processing, item(s) arrival from our warehouse, packaging, dispatched and delivery.
However, your order is set to be dispatched today 02/04/2025.
Once dispatched you will receive a waybill number via email from the assigned courier company to track your order.
Regards,
Online Team
Réponse de Brandz
Good day Colbert,
We thank you for your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated.
Thank you for shopping with Brandz.
Kind regards
Online Team
Brandz have always been my go to store…
Brandz have always been my go to store for footwear, they have quality products and great deals, Darius is outstanding and always kept me up to date with my order, will definitely be shopping there in future.
19 mars 2025
Avis spontané
Réponse de Brandz
Good day Damien,
We thank you for your feedback and hope to keep meeting your expectations and we will be sure to let Darius know about your compliments.
Thank you for shopping with Brandz.
Kind regards
Online Team
Worst service when it comes to delivery…
Worst service when it comes to delivery first recieved a text saying I should change method of delivery for shipment to arrive sooner,did that,then the option I chose just was not suitable for what I had ordered which is just 2 pairs of school shoes now I had to change to pudo locker it's been 10 days just tracked my order guess what it is still in transit...if I need something quite urgently most definitely won't order from this
24 mars 2025
Avis spontané
Réponse de Brandz
Good day Adelaide,
We confirm we received your order on 14/03/2025 @ 7:16 am (6 working days ago) and dispatched 22/03/2025 (2 working days ago) and your order currently reads Out for Delivery to the Pudo Locker .
Please note the delivery process takes 5-10 working days as per the website, this includes processing, item(s) arrival from our warehouse, packaging, dispatched and delivery.
Please refer to the website Delivery Lead Times for further clarity.
Regards,
Online Team
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