Service was getting slower and slower. Now no service what so ever. They finally replied to a "Ticket" I raised on my login page - told me my dish was out of alignment. Cannot reach them by telephone... Voir plus
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Quite frankly Trustpilot should have a zero star rating. Avoid this company like the plague. They recently acquired Broadband shack, my original provider. I have contacted them 3 times to report a pr... Voir plus
L'entreprise a répondu
Hopeless! I have had extremely low coverage for days now and endless attempts to contact Brdy have come to nothing. Their phone number comes up as unobtainable and I am getting no response from their... Voir plus
Jeg har internett på satellitt, først med bigblu, så overtook Brdy. Modemene mine slutter stadig å fungere. Kundeservice er kun tilgjengelig fra 8 til 16. Hyggelig og hjelpsomme hver gang jeg ringer... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are. Experience faster speeds and exceptional customer service with Brdy.
Coordonnées de contact
Brdy Telecom Ltd, Coliemore House, Coliemore Road, A96 A8D5, Dalkey, Dublin, Irlande
- info@brdyservice.co.uk
- brdy.com
1,8
Bas
101 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
great help///
2 avril 2024
Avis spontané
Réponse de Brdy Telecom
Hi,
Thank you for your positive review!
The Brdy Team
A Greatly Improved Deal
My existing 'legacy' deal with Brdy was dreadful, both in terms of price and service. However, your staff recognised this, and offered me a hugely improved contract. I'm delighted, and it restored my faith in Brdy as a provider.
26 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Angus,
This is fabulous to hear! Thank you for taking the time to leave this fantastic review.
We look forward to maintaining this level of service going forward.
Warm regards, The Brdy Team
I could not get through to customer…
I could not get through to customer service on Monday 25th March @ 09.30. Waited 15 minutes on hold. Not enough call handlers on duty, at an obviously busy period. When I got through @ 4.30pm, dealt with well.
25 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Tommy,
Thank you for your feedback.
Our customers in the South West and Wales suffered a service outage, as you may know, so our phone lines were significantly busier than usual on Monday.
Please rest assured that we always strive to answer your calls as quickly and efficiently as possible, and we're pleased to hear that your call was handled well later that afternoon.
Warm regards, The Brdy Team
Fab service
It works 100% time and when I have had difficulties or worries - my call is answered straight away and SO helpful. Thankyou!
20 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Val,
This is fantastic to hear!
We look forward to continuing this high level of customer satisfaction.
Warm Regards, The Brdy Team
The level of service and customer care…
The level of service and customer care has been outstanding. The speed of response via email and telephone has been outstanding. Ease of making contact and speaking to a human with few options of choices has been great. Thank you Sandra for your help.
12 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Renato,
What a brilliant review! Thank you so much for your kind words.
We are absolutely thrilled to hear this and will pass this onto Sandra who will be too!
Warm Regards, The Brdy Team
Great customer service
Great customer service. Understanding, polite, friendly and fast. Very professional, 5 stars definitely.
18 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Valts,
Thank you for this fantastic review.
We look forward to maintaining this level of customer satisfaction for the entirety of your journey with Brdy.
Warm Regards, The Brdy Team
Sandra guided me through the site and…
Sandra guided me through the site and the company offered great service
12 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Chris,
That's great to hear! We will be sure to pass on your kind words to Sandra and the team.
Warm Regards, The Brdy Team
Excellent service from Techical and Sales departments.
I had an equipment problem which Patrick in technical support went to trouble to solve by sending out a replacement part and Sandra in customer support went above and beyond to make an upgrade to new system when it is needed.
Jolly good and thorough help when it was needed.
8 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Terence,
We're thrilled to hear that you're happy with the service you have received from our fantastic team, and sure that Patrick and Sandra will be too!
Thank you for your kind words.
Warm Regards, The Brdy Team
Poor responses
Poor responses, time and answers, lied to about BRDY having sent emails when they haven’t.
5 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Michael,
We're sorry to read this review. However, we can see that you have since spoken to our customer service representative Sandra and the situation was resolved.
If there is anything else we can help you with, please do not hesitate to contact us again.
Warm regards, The Brdy Team
Because your website (whatsapp) is not…
Because your website (whatsapp) is not working I had to call the service desk
11 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Johannes,
Thank you for bringing this to our attention.
As far as we can see, our WhatsApp seems to be working as usual, would you be happy to provide some more insight about the problem you experienced when trying to contact us using that platform?
Many thanks in advance.
Warm Regards, The Brdy Team
Great company to have as your broadband…
Great company to have as your broadband service can't recommend them enough thanks for a strong reliable service thank you 10 out of 10
11 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Jordan,
What lovely feedback. We're thrilled that you're happy with the service! Thank you for your kind words.
Warm Regards, The Brdy Team
Very short wait time before your call…
Very short wait time before your call is answered. Helpful staff who talk you through all the steps.
7 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Julie,
It's great to hear that we've been able to handle your calls satisfactorily.
Thank you for taking the time to leave your kind review.
Warm Regards, The Brdy Team
Great customer service
Great customer service - big thanks to Sandra and Adam especially, who are unfailingly clear, patient and friendly!
1 mars 2024
Avis spontané
Réponse de Brdy Telecom
Hi Steph,
Thanks so much for your lovely review, we are sure that Sandra and Adam will be happy to hear it!
Warm regards, The Brdy Team
WELL RECOMMENDED
Very happy with the service. Sandra was especially helpful every time I called.
27 février 2024
Avis spontané
Réponse de Brdy Telecom
Hi,
Thank you for this lovely review. We love hearing about your encounters with our team!
Kind regards, The Brdy Team
Sandra was so helpful
Sandra was so helpful, kind and friendly. We discussed the issue and what was best for me. Excellent.
21 février 2024
Avis spontané
Réponse de Brdy Telecom
Hi Annie,
Thank you for this wonderful review. Sandra will be so pleased to hear it!
Warm Regards, The Brdy Team
Good service
Following a change of bank card my account was overdue. I spoke to Sandra who dealt with the problem promptly and efficiently, talking me through the required process. Thank you Sandra!
20 février 2024
Avis spontané
Réponse de Brdy Telecom
Hi Mr Kelland,
Thank you for taking the time to leave this lovely review. We will be sure to pass this onto Sandra!
Kind regards, The Brdy Team
Upgrade
We have just received an upgraded system which required installation on site including a new router and new components to the dish.
Brdy's partner completed the installation very satisfactorily and then the follow-up and ongoing support from the Brdy technical support team was excellent.
Everything was done according to promised timelines and communication and customer care was paramount throughout.
Thank you
Sally Campbell
5 février 2024
Avis spontané
Réponse de Brdy Telecom
Hi Sally,
Thank you so much for taking the time to leave a review, we really appreciate your kind words and are so pleased that you're happy with the service you have received so far.
Kind regards, The Brdy Team
Terrible service that is IMPOSSIBLE TO…
Terrible service that is IMPOSSIBLE TO CANCEL. USE ANYONE ELSE BUT THESE GUYS.
9 janvier 2024
Avis spontané
Réponse de Brdy Telecom
Hi Polly,
Sorry to hear about your experience, we really want to get this sorted for you.
If you could drop us a message at info@brdyservice.co.uk with your contact information, I will be happy to schedule a call from a member of the team.
Many thanks
The Brdy Team
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